• Next Deal Shop

Next Deal Shop

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Overview

Next Deal Shop has a rating of 3.2 stars from 547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Next Deal Shop most frequently mention solar lights, bird bath, and quick delivery. Next Deal Shop ranks 15th among Discount Shopping sites.

  • Service
    67
  • Value
    65
  • Shipping
    68
  • Returns
    25
  • Quality
    66
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
3
55
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How would you rate Next Deal Shop?
Top Positive Review

“LED lighthouse”

Corinne L.
7/30/23

I was overjoyed to receive this little toy lighthouse. It is beautifully made end designed of iron. I was not prepared for the fantastic light show of this product. It flashes several different colors and is powered by 3 button batteries. I live a 140 feet up in a high-rise. And I put it on my garden bench on my balcony at night. Far below throughout the night, the local police force always pause to look at the show above. Indoors, it puts on a spectacular show in the darkness of a room. This was money well spent on a fantastic novelty item..

Top Critical Review

“Beware of this company.”

Kris D.
12/13/20

Beware of this company. I ordered sets of holiday lights from a USA address. When they finally arrived, they were sporting an Australian plug. I asked for an exchange or refund. Did not receive either. Their claim was that I chose an incompatible and plug—(why would I purposely do that?). They have no USA distribution center and returning the items cost more than the items. The customer service is cheerful and full of useless detail to the American customer while the concept of customer satisfaction to secure future orders eludes them. A previous order from them yielded two broken cork lights and very short usb charge time. All in all... poor quality goods and abysmally inadequate understanding of customer service.

Reviews (547)

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Reviews that mention popular keywords

customer service (85) deal shop (50)
Thumbnail of user lorid50
1 review
3 helpful votes
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February 23rd, 2017

Ive ordered a few things from Next Deal shop. The orders come from China, thats why it takes so long. I questioned an order after waiting three weeks & customer service responded right away. A few days later my order arrived, from China!

Thumbnail of user joanney24
1 review
0 helpful votes
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November 12th, 2019

My husband noticed them right away! He really likes them, and I think they look very nice-even when they are not lit up!
My only issue is that the battery packs are a bit cumbersome and have to be turned on and off on each separate battery case, so if you have 3 branch sets in one base you are picking all branches up to turn on six battery packs, dropping them back inside the vase and doing that again for turning off. It's unfortunate there's not a single remote that could be set to turn all lights on and off -would eliminate the hassle of finding each battery pack(some battery operated candle sets have remotes to facilitate turning many candles on and off at the same time).

Thumbnail of user robinz16
1 review
0 helpful votes
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May 7th, 2019

I ordered 3 motion sensor lights. Two did not work. One worked briefly and then failed. Next deal sent me 2 replacements. Both were faulty.
I attempted to get my money back but a Doris claimed a warranty was 60 days. The company is awful and the products are complete junk. Beware of this company.

Thumbnail of user thomasb540
NextDealShop C. – Next Deal Shop Rep

Hello Robin,

Thanks for the review.
As we cannot see any order information from you, we are not fully able to support you here.
Because of this, we can't confirm you placed any order with us, or contacted our customer service.

Could you please pass us your order number, so we can locate your order in our system, and check the communication with our customer service team.
We would love to see what the problem is and how we can fix it for you!

Thumbnail of user claytond11
1 review
2 helpful votes
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December 28th, 2016

Same as everyone else. Ordered shark and fish November 30. Never came. Contacted through their website, just got automated response. Calling bank tomorrow and filing with better business. BOYCOTT CHINA!

Thumbnail of user beverlyg33
1 review
4 helpful votes
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November 1st, 2017

I've been lied to about this company's location, ( not in the U.S. like they claimed), not given any explanation for why my order cannot be tracked and I do not recommend doing business with these people!'n

Thumbnail of user sheilam102
1 review
4 helpful votes
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January 22nd, 2018

Purchased cardigan poor quality very badly finished.

No labels on the cardigan to indicate the material composition, nor washing instructions and definitely doesn't feel like lamb's wool

Customer service response was useless, suggesting I should call them with any questions.

Thumbnail of user nancyw123
5 reviews
6 helpful votes
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January 18th, 2017

They don't even deserve a one star. Cool looking gadgets when viewing online, they do not work in person. I stupidly bought the flying fish. Impossible to reach any customer support and my order was delivered one month after I ordered it. Totally unacceptable. Stick to Amazon.com for ordering online.

Thumbnail of user vp72
1 review
0 helpful votes
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April 2nd, 2021

I bought 12-15 sets of the waterfall led lights which the company shows as outdoor lighting. Over the last 2 years half the sets have stopped work because the plugs are not water tight and moister leaks into the circuitry. They have refused to stand behind the product and continue to advertise them for outdoor use.

Products used:
Outdoor lights

Service
Value
Shipping
Quality
Thumbnail of user joanneb64
1 review
1 helpful vote
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January 3rd, 2017

I placed an order on November 28 for fairy lights. I was supposed to receive in approx. 15 days. After 20 days, I emailed them several times but with no response. I found their FB page and made my complaint there. They finally responded but still no lights. Also, although Next Deal gave me a tracking number, I called the post office and this merchandise is ineligible for tracking. I have asked for a refund, but of course they are not responding. Any suggestions of how I can be refunded? Thank you.

Thumbnail of user lindaa332
1 review
1 helpful vote
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January 25th, 2019

Purchase arrived from UK but I was advised by the customer service the return had to be made to China@ my own expense which cost me £12.50! I also had paid for delivery for goods that were nothing like advertised! Disgusted with this Company! I would choose rating of minus 0 if possible!

Thumbnail of user thomasb540
NextDealShop C. – Next Deal Shop Rep

Hello Linda,

Thanks for the review.
As we cannot see any order information from you, we are not fully able to support you here.
Because of this, we can't confirm you placed any order with us, or contacted our customer service.

Could you please pass us your order number, so we can locate your order in our system, and check the communication with our customer service team.
We would love to see what the problem is and how we can fix it for you!

Thumbnail of user granta12
1 review
0 helpful votes
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August 23rd, 2017

Received my order really fast. In light of my past experience buying from other online stores, I was half expecting to receive it after a month, but the package was actually delivered in 10 days. The solar motion lights have been working great.

Thumbnail of user lindan177
1 review
5 helpful votes
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June 3rd, 2018

Bought white beachy dress... horrible horrible horrible... looks like a small back in the day negligee. I don't know why I still buy from these scam companies... I have learned my lesson this time. They keep selling with different names and cute pictures but they all sell crap.

Thumbnail of user michaell925
1 review
0 helpful votes
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November 22nd, 2018

Do not purchase any products from this company. I purchased three sets of Solar fairy lights from this firm.
One set failed after two weeks. They asked me to video the product so that they could ascertain what the fault was and send it to them. I suggested that videoing a sealed Black box would not be helpful. After informing them of my consumer rights they sent me a Return Merchandise Authorisation form with a cut out address label addressed to GuangDong in China. The return was to be at my expense. They know this will not happen for a £20 refund. Give Next Deal Shop a wide birth.

Thumbnail of user thomasb540
NextDealShop C. – Next Deal Shop Rep

Dear Michael,

Thank you for your review, we take these things seriously.
We would normally request proof of a defective item before offering a replacement or refund.
If you could provide us with your order information in a private message, we can assist you further.

Thumbnail of user allycel
1 review
5 helpful votes
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October 20th, 2016

This place boast of 48 hour shipping with 24/7 customer service which both are false! I ordered 4 Solar-Powered Motion Sensor Lights Order date: Oct 3,2016 17:31:00 CDT. After many emails finally got a tracking # on 10/7. At this writing 10/20/16 and over 15 emails the tracking of these have not shown any movement and still no lights! I've asked many times for a refund which they will not address! The phone # they have listed thru PayPal is a non working #!

Thumbnail of user tracyc217
1 review
0 helpful votes
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October 19th, 2018

Initially I was happy with my first order. The lights worked perfectly (battery operated) so I ordered another 2 for an upcoming party. They take an absolute age to come. Finally arrived today but only one in the package. I think it will be a nightmare to resolve.
Think I'll stick to proper shops.

Thumbnail of user thomasb540
NextDealShop C. – Next Deal Shop Rep

Hi there!
Thank you for your review, we take these things very seriously.
I would like to let you know that our customer service responds to all emails sent to us within 12-24 hours.
If you could send us your personal information in a private message here on sitejabber, I can follow this up for you.
I'd like to offer more support, but cannot do so at this time, as you did not provide any order information in your review.

Thumbnail of user trenceh
1 review
1 helpful vote
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July 12th, 2017

Where a couple reviews are 5 star perfection, many more are claiming shoddy products or not getting products at all. I was one such case where I revived nothing and though was communicated with attentively, was never given any sort off refund, only that I should reorder the item purchased. Do not give them your card information. They'll run with it.

Thumbnail of user vt19
1 review
3 helpful votes
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January 14th, 2017

I ordered two outdoor lights on Dec. 6. As of Jan. 14, they are not here. I have sent emails twice asking to cancel and refund my money. I have also complained through PayPal, that may do some good.
Their response to me is just like everyone else: It's stuck in a USPS in China. Is that even real? Here is their verbatim response:
"It seems that your orders tracking info has not been updated for an abnormally long time.
Your warranty does not cover such situation since we have properly prepared your order and transferred it to the post office for delivery. It is your couriers responsibility to transport your package and make sure it is shipped in a timely manner.
However, we do want you to have good shopping experience with us. Therefore I have gone ahead and created a new order for free to be sent out to you as soon as possible."
This is BS. They are responsible for picking a shipper that gets the packages to their customer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bernardc34
1 review
2 helpful votes
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June 26th, 2017

In March I purchased a small solar light to hang over my house number. I sent it up on June first. It worked for three days and then it rained. Has not worked since. I sked for a replacement or refund and was told only had a 30 day warranty.
I could stop payment but not worth he hassle. Don't purchase from this site it does not stand behind products they sell nor do they believe in Customer Service.

Thumbnail of user janets296
1 review
0 helpful votes
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August 18th, 2018

I'm not sure why there are so many complaints, but I am going to give a positive review... I placed an order on 08/06/18, was immediately sent a confirmation, and within a few days had a tracking number. The item came from China and was in my mailbox yesterday, 08/15/18! I ordered an off the shoulder striped top, and I absolutely LOVE it! Good quality, fit, and SO darn cute! I will definitely purchase other items in the future... thanks #nextdealshop!

Thumbnail of user thomasb540
NextDealShop C. – Next Deal Shop Rep

Hi Janet!
Thank you so much for your review!
It means a lot to us for sharing your positive experience.
If you should need any assistance from our end, please contact our customer service.

Thumbnail of user lisac610
1 review
4 helpful votes
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June 28th, 2018

The cheapest crap from China is what you will find here. If you are lucky and it works for a while, once it breaks down, there is no warranty or any customer service to help you. 60 day return is all they offer. STAY AWAY!

Thumbnail of user petert136
1 review
1 helpful vote
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August 29th, 2017

First off the shipping from this company is horrendous. 16 days for a strand of lights to he delivered. Made several complaints to customer service with zero attempt to fix the horrible shipping times. Second the products are cheap and don't last for more than a few weeks tops. Ordered solar stand alone lights they worked a week then slowly all stopped working completely. So horrible shipping combined with bad products equals I would never purchase from this company again.

Thumbnail of user judyr52
1 review
1 helpful vote
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December 14th, 2017

Purchased Snow Fall lights, not well designed at all. Cable from last light to plug is approx 1 metre, plug is also not waterproof even tho lights are!
Such a short cable means you have to wrap the plug into plastic bag or similar and you an extension cable.
Disappointed - expected more cable for ease of use. Obviously done to keep their profit margins!

Thumbnail of user toddb160
1 review
2 helpful votes
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August 19th, 2018

They sell really $#*!ty products guys don't waste your money. I bought solar lights and they worked for 2 days and then they broke and stopped working. Cost me $170. They were literally $#*!. Please don't be fooled by their nice website. They purposely sell you the bottom of the barrel Chinese crap that nobody should ever put on the market

Thumbnail of user thomasb540
NextDealShop C. – Next Deal Shop Rep

Hi Todd!
Thank you for your review, we take it very seriously.
We always strive to improve our services and are always looking for ways to better our customer's experience.
You are correct in stating our warranty period, but we also mention this on our website.
We do stand by the products we sell and are careful with the suppliers we use.
When a product does not pass our quality control, it is sent back to the manufacturer.
Sadly, as happens with any product, defects occur once a product is in use.
We apologize for the inconvenience this has caused you.
I wish I could do more for you at this time, but as you did not provide any order information, I am not able to locate your order.

Should you need further support in this case, please contact us at returns@nextdealshop.com

Thumbnail of user kellyel1
1 review
2 helpful votes
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December 30th, 2016

I shop online a lot. I've been fortunate to have had some really great experiences with who and where I buy from... Until now. Nextdealshop is literally an online shoppers nightmare. I have nothing good to say, I don't believe it's a real company. Absolute joke, $#*!s.
They deserve no stars

Thumbnail of user scottw1443
1 review
0 helpful votes
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September 28th, 2021

Beautifully made. Arrived with 2 out of 12 damaged, but I immediately contacted the company and received a new tracking # almost immediately to remedy the mistake.
Great customer service! No regrets.
Going to look great in my garden
I would purchase again.

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From the business

At Next Deal Shop, we pride ourselves on the following principles: Product Quality - All products sourced directly from manufacturers and are thoroughly tested. Discounted Prices - By sourcing direct, we cut out all middlemen costs to get you the...

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Thumbnail of user thomasb540
NextDealShop C.

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