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Next Deal Shop has a rating of 3.2 stars from 547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Next Deal Shop most frequently mention solar lights, bird bath, and quick delivery. Next Deal Shop ranks 15th among Discount Shopping sites.
I was overjoyed to receive this little toy lighthouse. It is beautifully made end designed of iron. I was not prepared for the fantastic light show of this product. It flashes several different colors and is powered by 3 button batteries. I live a 140 feet up in a high-rise. And I put it on my garden bench on my balcony at night. Far below throughout the night, the local police force always pause to look at the show above. Indoors, it puts on a spectacular show in the darkness of a room. This was money well spent on a fantastic novelty item..
Beware of this company. I ordered sets of holiday lights from a USA address. When they finally arrived, they were sporting an Australian plug. I asked for an exchange or refund. Did not receive either. Their claim was that I chose an incompatible and plug—(why would I purposely do that?). They have no USA distribution center and returning the items cost more than the items. The customer service is cheerful and full of useless detail to the American customer while the concept of customer satisfaction to secure future orders eludes them. A previous order from them yielded two broken cork lights and very short usb charge time. All in all... poor quality goods and abysmally inadequate understanding of customer service.
This is the only time I have ever written a negative review. 1. I thought company was in the UK; it is not. It is Chinese. 2. From the get-go customer service has been abyssmal: 72 hours to get 1st non-responsive response. 3. Item still in China tho' ordered 17 days ago and was advised would receive within 15 days. 4. DO NOT ORDER FROM THIS COMPANY. 5. If you think the deal is too good to be true; it's too good to be true! 6. Fore-warned is fore-armed.
I never had a big problem with your business except I cannot use my PayPal account with you. I don't like to put my personal information into my IPad. I don't know if I'm just not up to speed on your site. I'm an old lady. Lol! I do like your products.
Tip for consumers:
Have none.
Products used:
Face masks
All the reviews are the same. I have had the same problems. Ordered lights in Dec they never arrived tracking number didn't work. They sent a replacement in Jan and now Xmas is over and I want to send them back but can't find a phone number to see if they will refund or not. They say clearance items are not refundable. I don't know if they were clearance or not. No customer service. Have emailed many times and just get reply they received my email. I'm done with this vendor. Sure hope no one else gets scammed... AVOIDTHISCOMPANY!
I ordered two sets of twig lights on Jan 7th and they never been delivered and I have been charged for them! I emailed them and their response was the same everytime... please be patient. Well my patience has just ran out! I told them that I will refuse the order if and when it is delivery. I was told do not refuse it and they gave me at least 7 steps that I have to do to cancel it. This is the worse company I have ever dealt with! Never again
Hello Helen,
Thanks for the review.
As we cannot see any order information from you, we are not fully able to support you here.
Because of this, we can't confirm you placed any order with us, or contacted our customer service.
Could you please pass us your order number, so we can locate your order in our system, and check the communication with our customer service team.
We would love to see what the problem is and how we can fix it for you!
Original purchase confirmation email said I would get Tracking email next day. Nope, nothing. Three weeks later I tried emailing them... no reply to emails, don't answer phone calls and I filed complaint with PayPal. Week later got tracking email, week later got item. Five weeks to get something I was supposed to get in one week.
We purchased 10 of the Snow Fall lights and we are happy with them. We live in Saskatchewan and the winters are brutal, but these lights held up. We ordered another 10 we were so pleased.
Each set of lights comes with it's own power supply (driver), we used several light sets in tandem and one driver easily powered them all.
I just ordered two lights as a gift and one of the boxes was broken open. I am sure if it does not work it will be replaced. Ordered two lights with one control and they sent me a whole new light, I only expected the control
The directions are not easy to use since the diagram does not match the parts supplied. The product feels cheap and flimsy. The package took a long time to be delivered since it came from China according to tracking information.
Why in the world didn't I read the reviews BEFORE I bought from them. They don't send your product and then say it's on it's way. PLEASE, save yourself some money and don't buy from these people. You will never see what you ordered. They certainly did take the money from my account, though!
Bought a weed and grass trimmer that doesn't cut weeds or grass and had the temerity to suggest it "doesn't work on some types of grass" Thoroughly dishonest and should be avoided at all costs
Masquerading as a UK seller but posting from china
Tip for consumers:
avoid
Products used:
none
The item I ordered was damaged in transit. I emailed customer service and received a reply almost immediately. A new item was shipped within 2 business days and the item arrived with no damages. Very pleased with the responsiveness of this company.
I was so impressed with these lights that I reordered them! Even running on battery, they light for a long extended time. I am so pleased and happy with them that I will have them all year round! You will be thrilled by them!
I ordered the outdoor lights that come on thru motion activity, and are also solar. They are great. I ordered 6, so I put them on top of my patio fence so people could see their way to my back patio. They are beautiful..
Products used:
Lights, of all kinds.
I have purchased so many beautiful and well defined lights, for my Twin Sisters back yard, that I got some for my own patio. These solar lights and decorations are exactly as they say they are. I have purchased many, in the last 2 months. They haven't let me down once...
I ordered from this company and they said I would receive a tracking number within 48 hours. Never received and no replies to my complaint. The only reason I ordered is I kept getting pop-ups on my facebook that two of my friends, by name, like this company. After I received no reply I contacted my friends and they never heard of the company! Misleading tactics! I just wish I had read the reviews. I never would have ordered. I will probably never get the order but will contact my bank to have the charge reversed.
Will never buy from this site again! It took a month to get the solar fountain and they are not working. Had the solar fountain exposed to sunlight as recommended for a week now and they're still not working.
I would like to be reimbursed for the purchase!
Following an incident with our caravan on the freeway I needed warning lights. I found them at Nextdealshop. Ordered them and they were delivered within ten days. I was so satisfied with the purchase I ordered some for my son together with some solar Christmas lights. The order arrived within seven days. I am happy with the product and the service, however, at eighty years old my "wants" are limited despite the range of products presented by Nexrdealshop.
Dear Brian,
Thank you so much for your positive feedback.
We look forward to seeing you again on our website.
My order took weeks to arrive. I emailed the company and tried to cancel the order after receiving a fake tracking number. The product I received was cheaply made and looked nothing like what I ordered.
My billing order came up when checking out, but a previous mailing address came up when I ordered. Emailed company and they fixed the correct mailing address to me instead of previous mailed order. Nice job!
Products used:
Bird feeder & wTer trAy
They don't listen. I did not receive my purchase. They shipped UPS but I didn't get it. Now they want a letter saying it was delivered so they can resend the product. That makes no sense. BBB here I come. $120 wasted. Do not order from this company!
Dear Diane,
Thank you for taking the time to leave your review.
As we cannot see any order information from you here, we are not fully able to support you.
Because of this, we can't confirm you placed any order with us, or contacted our customer service.
Could you please pass us your order number, so we can locate your order in our system, and check the communication with our customer service team.
We would love to see what the problem is and how we can fix it for you!
You show them hanging up outside and on the box that says do not let cord get wet. How do you put them outside not let the cord get wet? Also they're supposed to change colors but they are only white. It would be nice if they had directions.
Hello Candy,
Thank you for your review,
We are truly sorry to hear that you are having problem with your product, however if you could contact our customer service team by sending us an email to returns@nextdealshop.com we will be able to assist you with your case.
We look forward from your email.
I ordered a solar fountain for my birdbath and it finally came. On the package there was a Chinese shipping label, with an English one on top. Had I known it was coming from China I would have bought it on Ali Express for a fraction of the cost that Next Deal charges. So do yourself a favour and buy directly from China, I'm assuming that everything they sell is Chinese.
Dear Customer,
It is great to hear from you.
I am happy to inform you that our main office is located in Hong Kong, however, we have a few offices located around the world.
Besides that I can let you know that we are an international company dedicating our service to customers all over the world.
To make sure we can provide the best prices and swift delivery to our customers, we dispatch orders from our main warehouse in China.
We sincerely hope that you will have a happy experience shopping with us.
If you have other questions, please feel free to contact us and send us an email to info@nextdealshop.com
We are always happy to help out.
Out of the 5or 6 different items ordered, we were happy with 2. Some items came and weren't as shown or didn't glow as shown. Some items flickered for a week then quit so just a very expensive bulb... no candle flicker at all.
Hi Tracey,
Thank you for your review.
We are sorry to hear that you are having issues with some products.
I can see that our customer service reached out to you on Aug 30 to help you with this.
As they have not received a reply, could you please contact them so they can give you our full support in this?
I placed my order and got confirmation 2/24/2020 for LED Firework Lights. Website stated usually ships 3-5 days. I kept looking for my package to arrive and nothing. I decided to send an e-mail to check the status of my order and received an email that it was being processed. Weeks went by and still nothing received, I sent another email to find out the company was shut down for a bit and staff was slowly returning back from Covid-19 virus. Poor communication, I had to do all the inquiries regarding my order. It took almost 4 weeks to receive my order. No apologies, no discount on future orders. Again, poor communication and service.
Hello Mary,
Thank you for taking the time to leave a review.
We are truly sorry to hear that you are having problem with your product, however we are not sure what the issue is by reading your review.
Could you please contact our customer service team at returns@nextdealshop.com so we can assist you with your case.
We look forward to receiving your email.
I ordered 2 items from the Next Deal site & when I received them, one of the items was not made right. I contacted the site via my email from them when the order was sent out. I received a reply asking for a picture. I resent my email with a picture of the incorrectly made item. Again I received an email stating they would make it right & have sent another replacement of the item out.
I am very satisfied with their customer service and have no worries about ordering again!
Gain trust and grow your business with customer reviews.
At Next Deal Shop, we pride ourselves on the following principles: Product Quality - All products sourced directly from manufacturers and are thoroughly tested. Discounted Prices - By sourcing direct, we cut out all middlemen costs to get you the...
Hi there!
Thank you for your review, we take these things very seriously.
I would like to let you know that our customer service responds to all emails sent to us within 12-24 hours.
If you could send us your personal information in a private message here on sitejabber, I can follow this up for you.
We are an international company, with different websites depending on the region, as we want to give our customers the option to use their local currency to pay when placing an order.
I'd like to offer more support, but cannot do so at this time, as you did not provide any order information in your review.
Please contact us here with a private message, so I can follow this up for you personally.