• NextDirect

NextDirect

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Overview

NextDirect has a rating of 2.0 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NextDirect most frequently mention customer service problems. NextDirect ranks 292nd among Kids Clothes sites.

  • Service
    17
  • Value
    14
  • Shipping
    16
  • Returns
    13
  • Quality
    14
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
1
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How would you rate NextDirect?
Top Positive Review

“Extremely fast shipping, excellent quality”

Alice W.
10/30/16

I have been ordering from Next for a few years. Not once has the website let me down. The clothing is priced well, is of extremely good quality, and ships very fast - it took two days coming from the UK to Australia, which is amazing. The only slight problem, which isn't the business' fault, is that sometimes the sizes tend to be a little big. If you're worried about this use the sizing guide or order a smaller size than usual. One of the best online clothing websites I have ever ordered from - definitely check it out.

Top Critical Review

“Refuses to refund!”

Nat A.
10/23/24

Bought clothes that came wrong (the website never stated they were girls polo ts and sent frilly polo ts that were clearly for girls. I called before returning as postage was so expansive and they assured they'll refund me for postage too. ALL LIES. They've completely ignored me on all my emails and calls for the refund.

Reviews (45)

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customer service (5)
Thumbnail of user vale1628
Malta
1 review
5 helpful votes
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May 18th, 2017

This is one of my favorite places to shop. Quick shipping, always on time, never had a single disappointment with the ordered articles. I always see what's out of stock while shopping, so no bad surprises at the end of the purchase. Sizes match. Hope they'll keep up the good work.

Thumbnail of user anatasiaz
RU
3 reviews
7 helpful votes
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October 29th, 2012

Great site! I ordered some clothing for my baby boy and received my order in 6 days. This is a great success for deliveries to Russia, which was free, by the way. Quality was also very good. Will recommend it to everyone.

Thumbnail of user marwat2
AE
1 review
3 helpful votes
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August 11th, 2016

Even since my first baby, its been 1 year and Next has been my number 1 place to shop from. The collection is nice, good quality and worth the value! Their shipment time takes 3 days from where I stay (UAE) and it never let me down.

Highly recommended!

Thumbnail of user nohae1
Egypt
1 review
3 helpful votes
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August 6th, 2018

This is my first time shopping through next I wanted to buy a lot of stuff but I preferred to try one product at first to figure out the service, after receiving my shipment I can say it's Excellent service, parcel as described, shipped in 5 working days as promised.

Highly recommended

Thumbnail of user lus59
New Zealand
1 review
1 helpful vote
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August 25th, 2019

At first I wasnt sure about this site but I gave it a go and I wasnt dissappointed... ordered last Friday and I received it yesterday on a Friday, (5 working days) awesome
Thanks NextDirect,,, I love my jersey and size 16 leggings! We don't get size 16 leggings in NZ, so this is extra... can't wait to order some more clothing from you again!
The goods are top quality! Even better. The jersey colour is not out in NZ yet... yay lol

Thumbnail of user nathalieg29
Australia
1 review
0 helpful votes
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June 9th, 2019

Bought the naughts and crosses board with its pieces in gold pretty to look at. It came with 8 pieces instead of 9. Rang them to tell them they informed me that is how it's sent and nothing is missing. As an ornament or even played as a game the board should have all the pieces not one missing. I find this odd and they weren't willing to supply an extra piece. The marble board isn't marble and no felt underneath.

Thumbnail of user marwad1
AE
2 reviews
6 helpful votes
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June 12th, 2019

They deserve 10 stars and more every thing about next makes them the best, their customer service makes me wanna order more and more because they just so easy and simple to deal with and the respect and trust their customers, love next I'm a loyal customer and will be always

Thumbnail of user mandeem1
Oklahoma
1 review
1 helpful vote
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August 23rd, 2016

I am in the US and ordered clothes from 3 different stores two days ago. Next Direct was the only one I ordered from overseas... I received my items from Next Direct already! The quality in the two shirts I ordered is great, especially for the price. I think I will be doing a ton more shopping at Next Direct. Still waiting on the stuff I ordered from the US and I paid extra for shipping from the two companies here. :(

Thumbnail of user irenar8
Bulgaria
1 review
0 helpful votes
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June 13th, 2022

I ordered shoes from them for like 150 euro. The ones that arrived were the same brand and size but different model. When I wrote about the issue they responded very quickly and I received a full refund in the next couple of days. They asked me to send the shoes back to UK and they will return the money for the shipping when I send them the bill, but when I went to the local post office they wanted around 150 euros for the return so I wrote them back and told them to send me a return label because otherwise the return will cost as much as the shoes and I really didn't want to spend that much money even though I will be refunded after time, anyways, they told me to keep the shoes. My boyfriend doesn't like them (I bought them for him) and I don't know what to do with them but I was really surprised by the customer service after reading the reviews here and that is why I wanted to share my experience with the company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user charneb1
Israel
1 review
0 helpful votes
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October 29th, 2017

I was shocked when I received a sms that I could collect my parcel just three days after placing my order! I was even more pleased when both items I purchsase were more than I expected. Great quality and just perfect!

Thumbnail of user danielleo32
South Africa
1 review
4 helpful votes
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February 24th, 2019

I have made numerous purchases on Nextdirect in the last 2 years (18 orders to be exact). Shipping- received my goods in Mpumalanga 4-5working days after payment. Quality- Better and equal to woolies with nicer range (kids clothing). Customer service- approached twice on chat service offered. Able to help fully and was efficient. Note- online purchase should be more than R400 to qualify for free shipping but not more than R500 or it will be held up in customs. I definitely will continue to use this site!

Thumbnail of user lizg76
South Africa
1 review
3 helpful votes
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August 17th, 2019
• Updated review

My purchases have been great. True size as reflected on size guide. Delivery spot on.
From a persogal point of view, on my purchase of lightvweight coral cardi, I would have preferred a flat type button òver a shank type.

Beyond what was expected!
October 4th, 2018
• Previous review

This was my first time shopping with Next - firstly; delivery was amazingly fast -
Delivery to Cape Town SA 5 days. Purchased baby clothes - quality good.
I will revisit and purchase more products.
Will recommend.

Thumbnail of user linat6
Qatar
3 reviews
9 helpful votes
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November 18th, 2016

First time i've ordered from NEXT DIRECT and the company didn't let me down.My order were mostly clothes for my two kids, lingerie for myself and bed covers. I receieved exactly what I ordered for-33 items total. Same colours as in the pictures.
The only issue was with Aramex Delivery, which didn't have to do anything with NEXT in this case. NEXT emailed me in about 17hrs with the shippment tracking number. However Aramex delayed the shipment and had to complain twice at their Customer Service. I got my order after 1 week.
Anyway, I will be definitely ordering more from NEXT DIRECT.

Thumbnail of user fredf46
Kazakhstan
6 reviews
3 helpful votes
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May 11th, 2016

I have bought several pants and shirts for my son. Quality and price is good. I ordered shirts for me but price for adults is very high. Shipping takes about 2 weeks usually.

Service
Value
Shipping
Quality
Thumbnail of user louisem298
Australia
1 review
1 helpful vote
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December 8th, 2020

Still waiting for a refund after 5 weeks. Have shopped at Next in zzuk for 20 years. I'm now in Oz and will never purchase anything from them again.

Thumbnail of user meganp542
South Africa
1 review
1 helpful vote
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November 30th, 2022

Never buy from them ever again! They literally scammed me a whole R2000 and skynet sent me an email saying I should pay R1300 for customs I aid and I never received my parcel

Shipping
Returns
Quality
Thumbnail of user shallanyc
Kansas
2 reviews
1 helpful vote
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February 10th, 2018

I love my green striped dressed and the skinny sandals that I purchase from their company. Overall the online transaction was smooth and fast.

Thumbnail of user minahm
South Africa
1 review
0 helpful votes
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February 1st, 2017

Order received in three days in spite of the fact that it was during the festive season. Goods look exactly as in picturesCourier used also efficient

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