• NFL

NFL

Is this your business?
Write a Review

Overview

NFL has a rating of 1.2 stars from 159 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NFL most frequently mention credit card, customer service, and thursday night problems. NFL ranks 159th among Football sites.

  • Service
    43
  • Value
    43
  • Shipping
    22
  • Returns
    30
  • Quality
    38
Positive reviews (last 12 months): 5.6%
Positive
1
Neutral
0
Negative
17
9
See all photos
How would you rate NFL?
Top Positive Review

“NFL.com – Arguably, this sport may have the toughest...”

Jake M.
9/11/11

NFL.com – Arguably, this sport may have the toughest and meanest son of guns out there. You would probably see hockey players throwing punches at each other but what if these guys did the same without their helmets on? One player will probably go down for the count. I love this sport. I also love wearing the gears, it makes me look bigger. Heh. As for the site, honestly, they all look like the same to me. Just like NBA.com. I often have game scores on the watch as well as any developments in the league. Another 5 stars for their site.

Top Critical Review

“Can't get customer service help and billed me after canceling”

Steve S.
10/11/24

I wish it were possible to give less than one start, as NFL.com is horrible across many dimensions. We canceled this product last year as it did not meet any of our desires. We could only watch a few games on our phones only (no casting). The real problems came many months later when they charged my credit card out of the blue for $53.61. This could have been handled easily if you could talk to someone, but there is no phone number to call and any numbers you find online simply tell you to refer online. I finally emailed them, and someone responded with a general response to log into my account and deal with it there. The problem is we have no account as it was canceled. We also have no receipt that they wanted because they billed out of nowhere with no receipt.

Reviews (159)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5)
Thumbnail of user steves4306
1 review
0 helpful votes
  • Send Message
October 11th, 2024

I wish it were possible to give less than one start, as NFL.com is horrible across many dimensions. We canceled this product last year as it did not meet any of our desires. We could only watch a few games on our phones only (no casting).

The real problems came many months later when they charged my credit card out of the blue for $53.61. This could have been handled easily if you could talk to someone, but there is no phone number to call and any numbers you find online simply tell you to refer online. I finally emailed them, and someone responded with a general response to log into my account and deal with it there. The problem is we have no account as it was canceled. We also have no receipt that they wanted because they billed out of nowhere with no receipt.

Tip for consumers:
Organization sucks

Products used:
nfl.com briefly

Service
Value
Returns
Quality
Thumbnail of user danalynsmith2
1 review
0 helpful votes
  • Send Message
September 6th, 2024

Does the NFL not already make enough money that they have to sell a game to Peacock and shut out everyone including the NFL pkg. That is complete bull$#*! that we would have to subscribe to a completely different streaming service to watch a damn game. That is just corporate America selling out!

Thumbnail of user deee111
2 reviews
0 helpful votes
  • Send Message
January 29th, 2024

So I have bought each month NFL Plus premium and it's always worked, but this month the app has not worked.

Anyways, I renewed subscription on January 2. Since then I have had so much trouble and I can't even watch any games!

I contacted the company they told me to delete app and reinstall and clean cookies and I verified to them my device was completely compatible with the app.

I tried everything they said and no luck. I have sent message after message and now I just want my money back. I been ignored. I'm a very unhappy customer. Bad business. They steal money..

Thumbnail of user rickir17
1 review
1 helpful vote
  • Send Message
December 31st, 2023

So now that we have all watched the lions and cowboys play and watched the ref make one of the most controversial well hell outright just cheating, rigged, etc…. I would say football was a place to escape all the crap but not they have tried to bring politics in it and now they jus straight up cheat and make it the way they want the outcome same with our lives in everyday to dos.

Thumbnail of user crystalh845
1 review
0 helpful votes
  • Send Message
January 13th, 2024

As fans we helped make the NFL what it is now we can't even watch the games!Seniors don't matter to ya'll!Any age no game for you, sad!Sad sad!Disappointed that ya'll don't care!Only out to make your money!Screw the fans

Service
Value
Shipping
Thumbnail of user mikrosoftsuksdabig1
6 reviews
2 helpful votes
  • Send Message
January 13th, 2024

It is all about the money. Football is just a business not a sport. Greedy owners and greedy players are paid by corporations that can't pay their workers a decent wage and stupid fans foolish enough to pay ridiculous prices for tickets, parking, concessions and all the other junk one can buy.

They are losing their fan base. History does not seem to register with them. The NFL tried to air a playoff game that wasn't on free over-the-air broadcast television once. It was the lowest rated playoff game in six years. But the cementheads at nfl central think that enough people will stream peacock so the dolphins chiefs game was not televised on broadcast tv.

I have not spent a dime on the nfl this century. I would suggest to the rest of you to do the same from now on.

Tip for consumers:
nfl sucks and other major sports are not any better.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user pabloe46
1 review
0 helpful votes
  • Send Message
January 13th, 2024

I can't believe you privatized a playoff game. NFL sucks, I have no further interest in football. Having been fan since before the Super Bowl, you cowered to big money interests to make them wealthy and block us from watching a game which have been televised on a local station. If I was in Miami or the home teams area I would be even more pissed. SCREW THE NFL.

Tip for consumers:
no

Products used:
shoes

Thumbnail of user kayrod44
1 review
0 helpful votes
  • Send Message
September 16th, 2023

I havent been able to use this product and even asked NFL to check and verify. No customer support, even the phone number they listed just pushes you back to their website.
I submitted a ticket online and I keep getting an automated response, seems like a bot to with a name on it. I keep asking for a response on if they will refund.
Ive now paid $200 for nothing. SCAM!

Products used:
NFL+

Thumbnail of user ryank154
1 review
1 helpful vote
  • Send Message
September 30th, 2018

Not even competent enough to build a decent website, how much is the NFL worth? Also no other major sports association would ever force their fans to watch advertisements instead of an overtime game, just goes to show its more corrupt than the federal government.

Thumbnail of user miket615
1 review
0 helpful votes
  • Send Message
October 6th, 2019

No top bar for team scores, slow to load, full of glitches. I have not used nfl.com for the 19/20 season. I'll just google my team's score and get all the info I need. Multimillion dollars here at work:-p

Thumbnail of user judyj189
1 review
2 helpful votes
  • Send Message
March 22nd, 2020

I ordered 10 Superbowl shirts just after the game. Weeks later still no deliveries. On March 4,2 still not delivered. Can't trace b/c of their site not working. All shirts were 1 to 2 sizes too small. At that price returns should be free not $9.90 each. Replaced by better quality ones at Walmart for $14.99 not $31.99. When I called to complain they said they had had not other complaints... BS By the was there is no reviews on their site I could find.

Thumbnail of user tyt4
1 review
1 helpful vote
  • Send Message
December 22nd, 2013

I ordered a jersey for my son xmas present, being told that it would arrive before xmas. I then find out through tracking it wont get here until the day after. Call them to find out what happen and I just got a im sorry excuse. I wont ever do business with these ppl again. They had 2 weeks advance to deliver. Pathetic.

Thumbnail of user joshwag
1 review
3 helpful votes
  • Send Message
December 23rd, 2014

I ordered a Christmas gift with 2 day shipping, 14 days later they forgot to send it? They have no phone number and only auto respond to emails I know they are busy but I've never been more disappointed in a $159 online purchase! After a two hour chat session with a customer service representative (mostly loading/ disconnecting) she offered me $10 in store credit pending extra shipping costs! I have waited 13 days for a $159 two day product, why would I ever enter my credit card info on this site again?

I think they order from the bootleg Chinese websites and then ship.

It is more time efficient and cost efficient to order from sites over seas where they do not even speak English! Oh yah Seng Hi Yung A Fu also will email you with a valid tracking number!

Save hundreds of dollars and time/patients and order DIRECT from nike in china!

Thumbnail of user michaelc7398
1 review
1 helpful vote
  • Send Message
September 28th, 2022
Verified purchase

I bought the NFL+ package and I literally can not get it to recognize my account.
I have tried chrome and edge. I have to continually go to dev mode and manually delete the cookies. Reload the site several times.

The signing profile takes you to an account page that doesn't link back to the damn site. Its a horrible, broken experience where I try 6-7 times to just watch one game.

Garbage.

Thumbnail of user bernardf31
1 review
1 helpful vote
  • Send Message
November 20th, 2018

The new layout, format, ability to follow a game is just horrible. I've stopped using tit as its unusable. I used to be able to go on and see player stats in game. Now its hidden at the side and obscured by adverts. I have found other sites that give much better info. For this to be approved by the NFL confirms that they have no interest in ordinary football fans.

Thumbnail of user johna276
1 review
3 helpful votes
  • Send Message
September 16th, 2013

It barely works. I signed up for a free trial subscription (normally $70) to watch Thursday night football online, because I don't get NFL network. They don't even show the games, they show the most boring commentary on the game and then a highlight once in a while. I was so pissed off that I didn't even finish watching and when I tried to cancel the trial, the only way to do that is to chat with a live person, and surprise you can't reach one.^&%! This website. It barely works and it's false advertisement all around.

Thumbnail of user raig5
0 reviews
1 helpful vote
  • Send Message
January 14th, 2022

I placed an order for my girlfriend's birthday 2 weeks in advance. One of the items came within the delivery window that was guaranteed. The other came about 10 days later. Both were saints apparel. A hat and a cam Jordan jersey. The quality of the jersey was that of a swap meet. I honestly can't believe that somehow the NFL is OK with the quality of these products. Horrible experience. When Started processing my return I was charged almost $14 to return the items.
That is outrageous. Never ever buying products from this site again. Ever since they got mixed up with fanatics, the quality has gone down the drain. Thanks for wasting my time. Thanks for nothing. Whoever is in charge of nflshop.com should fire themselves.
Order # 21-6935-2461

Tip for consumers:
I recommend staying away from them

Products used:
Knit hats

Service
Value
Shipping
Returns
Quality
Thumbnail of user cathyw510
1 review
1 helpful vote
  • Send Message
September 15th, 2022

Prime viewing on my TV skips frames continuously. I cannot even enjoy the game. Why would the NFL sign on exclusively to a live streaming deal with Prime that is substandard? I am so disappointed! I'm sure money by Amazon is more important than customer satisfaction. Prime always works great with regular programs but clearly not with live streaming.

Thumbnail of user dales161
1 review
1 helpful vote
  • Send Message
October 16th, 2018

Whoever thought they should change up the old site's stats to the new-look fiasco should get a bonus - from ESPN.com! They are now my go-to site for NFL stats on game day. The NFL.com look could have been done better by a chimpanzee throwing his excrement at a keyboard. It is now the laughing stock of sites for every fantasy player I know, and I know dozens. Bye-bye NFL.com.

Thumbnail of user ddk3
1 review
1 helpful vote
  • Send Message
December 26th, 2018

I tried to cancel my subscription for two years and each year they charge me $100. There is no subscription cancellation field as they claim. I will now call my credit card company and BLOCK THEM. What a way to do business... frustrate your clients and suck all their time from them.

Thumbnail of user chrisb863
2 reviews
2 helpful votes
  • Send Message
September 7th, 2018

I didn't watch Thur night game as I said I would no longer but I did look at the ratings.
I smiled to see the lowest rating in 10 years.
Pat yourself self on the back America as it's you, us and our United believes stand tall.

Thumbnail of user im75
1 review
1 helpful vote
  • Send Message
October 18th, 2020

Tired of the BLM movement taking over our country and sports. Wake up America. Google Black Lives Matter and see what how they hate this country. Will never see another game again. I'm the only one. Friends and family are with me. These guys are making millions and dictating our lives? Guess what my live matters!

Thumbnail of user donnas918
2 reviews
1 helpful vote
  • Send Message
December 9th, 2019

I understand restocking fees if you are not keeping/replacing merchandise; but a $9.99 penalty plus additional shipping costs to return/repurchase an item for size exchange is ridiculous! I will not purchase from this site again. I repurchased the exact same order in a larger size (as their sizing was NOT true to fit) and paid a penalty (plus two shipping fees).

Thumbnail of user elizabethr268
1 review
2 helpful votes
  • Send Message
July 21st, 2018

I absolutely hate the website since they changed it. Everything is so big, the layout is awful, and if you try to "search" for anything... forget it. I was trying to find out if Game Day First has been cancelled. You would never know a show named this ever existed as nothing comes up when you search for it. I guess it's cancelled since it has been obliterated from existence.

Thumbnail of user jimandcolleena
1 review
4 helpful votes
  • Send Message
October 11th, 2017

I watch the NFL to see football not a bunch of people expressing their political views. If you can't stand for the anthem I'll go play golf. I won't be watching any commericals and for sure not buying any gear at Christmas.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

The official source for NFL news, video highlights, fantasy football, game-day coverage, schedules, stats, scores and more.

How do I know I can trust these reviews about NFL?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.2
159 reviews
Have a question about NFL?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business