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NFL

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Overview

NFL has a rating of 1.2 stars from 159 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NFL most frequently mention credit card, customer service, and thursday night problems. NFL ranks 156th among Football sites.

  • Service
    43
  • Value
    43
  • Shipping
    22
  • Returns
    30
  • Quality
    38
Positive reviews (last 12 months): 5.6%
Positive
1
Neutral
0
Negative
17
9
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How would you rate NFL?
Top Positive Review

“NFL.com – Arguably, this sport may have the toughest...”

Jake M.
9/11/11

NFL.com – Arguably, this sport may have the toughest and meanest son of guns out there. You would probably see hockey players throwing punches at each other but what if these guys did the same without their helmets on? One player will probably go down for the count. I love this sport. I also love wearing the gears, it makes me look bigger. Heh. As for the site, honestly, they all look like the same to me. Just like NBA.com. I often have game scores on the watch as well as any developments in the league. Another 5 stars for their site.

Top Critical Review

“Can't get customer service help and billed me after canceling”

Steve S.
10/11/24

I wish it were possible to give less than one start, as NFL.com is horrible across many dimensions. We canceled this product last year as it did not meet any of our desires. We could only watch a few games on our phones only (no casting). The real problems came many months later when they charged my credit card out of the blue for $53.61. This could have been handled easily if you could talk to someone, but there is no phone number to call and any numbers you find online simply tell you to refer online. I finally emailed them, and someone responded with a general response to log into my account and deal with it there. The problem is we have no account as it was canceled. We also have no receipt that they wanted because they billed out of nowhere with no receipt.

Reviews (159)

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customer service (5)
Thumbnail of user jeanne0090
California
1 review
0 helpful votes
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February 12th, 2024

United States is a mix of cultures we have one national anthem how dare you desecrated. This is a poor decision.

I'm not right nor left I'm intolerant of illogical decisions.

Thumbnail of user jakem7
New York
12 reviews
38 helpful votes
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September 11th, 2011

NFL.com – Arguably, this sport may have the toughest and meanest son of guns out there. You would probably see hockey players throwing punches at each other but what if these guys did the same without their helmets on? One player will probably go down for the count.

I love this sport. I also love wearing the gears, it makes me look bigger. Heh. As for the site, honestly, they all look like the same to me. Just like NBA.com. I often have game scores on the watch as well as any developments in the league. Another 5 stars for their site.

Thumbnail of user im75
New York
1 review
1 helpful vote
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October 18th, 2020

Tired of the BLM movement taking over our country and sports. Wake up America. Google Black Lives Matter and see what how they hate this country. Will never see another game again. I'm the only one. Friends and family are with me. These guys are making millions and dictating our lives? Guess what my live matters!

Thumbnail of user donnas918
Arizona
2 reviews
1 helpful vote
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December 9th, 2019

I understand restocking fees if you are not keeping/replacing merchandise; but a $9.99 penalty plus additional shipping costs to return/repurchase an item for size exchange is ridiculous! I will not purchase from this site again. I repurchased the exact same order in a larger size (as their sizing was NOT true to fit) and paid a penalty (plus two shipping fees).

Thumbnail of user elizabethr268
Tennessee
1 review
2 helpful votes
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July 21st, 2018

I absolutely hate the website since they changed it. Everything is so big, the layout is awful, and if you try to "search" for anything... forget it. I was trying to find out if Game Day First has been cancelled. You would never know a show named this ever existed as nothing comes up when you search for it. I guess it's cancelled since it has been obliterated from existence.

Thumbnail of user michaeln578
California
3 reviews
7 helpful votes
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October 8th, 2023

I was using the site to keep up with NFL action and scores when I didn't have time to watch the games. This was a few years ago. The site is a mess. It's slow to update, the digital play-by-play screens are inaccurate and lock up all the time. These issues have been ongoing for over 2 years. I have switches to ESPN which does a much better job at keeping you up-to-date on the games. You need to clean house in your IT department. The site gives the NFL "brand" a really bad name.

Thumbnail of user leea584
Idaho
1 review
1 helpful vote
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September 17th, 2023

NFL.com ad practices are dishonest and purposefully misleading. You DO NOT get any games that are not available already in your area. They advertise no blackouts, but that's all they have. Nothing you can't get from your local cable company. I'm housebound and was looking forward to watching all the games, and spent money I didn't have to do so only to find nfl.com only gave me games already on my cable. Nfl.com should be ashamed.

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Thumbnail of user donaldg761
Illinois
1 review
0 helpful votes
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December 11th, 2022

I have been trying to stream games using NFL+. The games are never available without a TV provider. This is not a streaming platform as promoted. If don't have a provider you won't get games. A total waste of $'s

Tip for consumers:
I would not recommend this platform to anyone

Products used:
NFL and nfl + premium

Service
Value
Shipping
Returns
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Thumbnail of user jamesh6124
South Carolina
1 review
0 helpful votes
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January 10th, 2023

NFL morning show needs to hire a few adult sportscasters. Realistic reviews of games and expert opinions on where a game or playoff is headed. Kyle and his screaming forces me to change channels. Your platform should deliver quality analysis of games, interviews with active players and interviews with old timers and their opinions would be welcome. Currently, I just cannot watch the morning show. Football Life programs are always good. J. L. Hibbert an old guy that suffers no foolishness.

Tip for consumers:
find out who they are

Products used:
none at this time

Service
Value
Shipping
Returns
Quality
Thumbnail of user calebw21
New Jersey
1 review
3 helpful votes
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September 17th, 2015

I ordered a Jordan Mathews jersey for my wife last Christmas. The Eagles got knocked out of the playoff hunt the next week so we put the jersey away till next year. Took it out for the first game of this season and realized the name was misspelled. MATTHEWS was spelled MATTHWES! I've contacted nfl.com and they said that it was out of their 30 day policy of being able to be returned or exchanged. So they've taken my money and moved on and I'm stuck with a misspelled jersey. Very disappointed! I would recommend everyone to avoid shopping here and shop elsewhere since they do not stand behind there products at nfl.com.

Thumbnail of user jerrodt4
Missouri
1 review
2 helpful votes
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August 29th, 2020

I understand covid is slowing everything down, but this is just incompetent. First they told me end of July, then they told me delayed for another month, then they lost my account on the website and it wont allow me to change password or start a new account. Thank God it's not an expensive purchase. I would highly recommend using a different site not affiliated with nfl.com. I still haven't got my package and dont think I will. It's been over 2 months

Thumbnail of user deans86
Pennsylvania
2 reviews
4 helpful votes
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August 19th, 2018

I was hoping to post a comment on the site about the fact that I'm less interested in this season than any since I've been 9 years old, and 100% of the reason for that is because of this ridiculous "leading with the head" rule. I couldn't find any "contact us" link though, or anything of the sort, so that's the reason for the 1 star rating. Can't wait for NHL hockey to start, so I can see some bodily contact without a penalty being called.

Thumbnail of user pauletten3
Texas
1 review
1 helpful vote
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August 21st, 2018

Players are a pack of disrespectful idiots that don't deserve the air time. They are paid to play and not to voice nor display their political views while at their job. If I pulled some the stunts they pull at my workplace I would be FIRED! They act like uneducated people from a subculture. They were not taught how to be respectful. If they were my son I would be one mad and embarrassed mother. When will they ever GROW UP and when will they become a participating American and not some person who acts like they belong in another country? I am fed up with bad behavior and tattooed idiots that don't look clean.

Thumbnail of user jackieg106
Pennsylvania
1 review
1 helpful vote
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December 8th, 2018

I ordered an NFL jersey in an XL on November 30th. My package came today and it was a small NHL jersey. They are now out of the jersey I originally ordered! Doesn't anyone check these orders?! Not much time to get one by Christmas. I will not be ordering from this site again! Not very dependable and they don't seem to care.

Thumbnail of user cartrym3
Texas
1 review
0 helpful votes
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October 23rd, 2023

Why do it seem like NFL getting to be nothing but trouble on their Network. Cannot access to the network sometime they overcharge you sometimes. It's just too much trouble just to watch a game on your phone.

Service
Value
Thumbnail of user michellef8
Virginia
1 review
3 helpful votes
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September 22nd, 2011

This website is a SCAM! I looked all over the internet for someone who had an Aaron Rodgers jersey for my son. I ordered one from NFL.com. When it didn't arrive, I contacted them and found out that they charged my Paypal and had the billing and shipping set up as someone I didn't even know. When I went to reorder, it was fortunate I looked at the order confirmation before hanging up--she ordered the wrong size (although she confirmed the item twice), billed my card and set it up to ship to someone I didn't even know. Of course the jersey I wanted was now out of stock. Horrible Horrible site! > :(

Thumbnail of user buffik
Oregon
1 review
3 helpful votes
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August 18th, 2022
Verified purchase

I logged on in order to watch a Steelers game and to discover it was listen only- I upgraded thinking that would help- it did not! I canceled within 30 min and they won't give me my money back though they advertised a free trial! They replied they couldn't return my money but would take me off of renewing! Your insane if you think I haven't already done that! So now I get a year of listening to my games when I specifically wanted to stream them live and see them with my eyes!

Tip for consumers:
There is no free trial as advertised!!!!

Products used:
Advertised live streaming- it meant radio broadcasting

Service
Value
Returns
Quality
Thumbnail of user mikem84
Texas
1 review
1 helpful vote
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October 8th, 2012

Our fantasy league switched from cbssports.com this year as the new commissioner thought he was doing us a favor by switching to a free site. Wow does this site TOTALLY SUCK! The never ending pop up videos and ads slow down this site to the point that you might as well wait for the newspaper the next day to check scores and stats. I've resorted to using CBS for the game play by play. NFL.com is too cute for their own good and junked up their site to the point of being a total failure. Just try and load game day stats on Sunday and it will take 3 minutes and then when it refreshes another 3 minutes. I would be will ing to pay the fees for the whole league to get our previous site back. nfl.com dosen't even allow you to give feedback as to how much they suck. My advise... if you have the option, do not use this site for your league.

Thumbnail of user tm778
Kansas
1 review
0 helpful votes
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September 7th, 2023

Wasn't able to watch any preseason for the chiefs unless you LISTENED to it or wanted to watch it a day later. It was Impossible to truly understand the features available so I waited until the season opener because SURELY it will play season openers. But WoW! I can't watch the chiefs LIVE. I can only watch it tomorrow. Whaaat? I went in to cancel and they had already charged me $50 for the full year. I will get my money back. Don't waste your money. Utterly useless unless your life revolves around old football games or you want to watch on a mobile device. Ridiculous.

Value
Quality
Thumbnail of user mem5361
Florida
1 review
0 helpful votes
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January 14th, 2024

If the NFL pulls another stunt with selling game rights to any other play off games I will stop watching football. Roger stop being money hungry. Mark in Tampa

Thumbnail of user aprilr4
Texas
1 review
2 helpful votes
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January 2nd, 2015

This website and company are trash. I ordered my husband a jersey and it said it was in stock. I paid for two day shipping and all I got delivered was a piece of paper with my order number and a coupon. When I called and questioned them I got I'm sorry and the jersey had to be made and I'd receive it in 3 to 4 weeks. They didn't resolve the problem. They could have done something to fix it but they didn't. Ridiculous! Don't buy from this website!

Thumbnail of user timp56
Arizona
2 reviews
4 helpful votes
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September 10th, 2023

I ordered NFL.+ for one month at 14.99 and I could only choose 2 games to watch. The other games are listening to or watch replay are game is over.I canceled my subscription payment and I still had a week to use it with my 14.99 payment but now it won't let me log in.
Make sure to cancel your payment card or else they will take out another payment.

Thumbnail of user allenw157
North Carolina
1 review
0 helpful votes
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September 12th, 2019

So my wife purchased the game pass for me before the start of preseason 2019. We have had constant issues with the app playing live games. Checked internet and we have no issues streaming and PS4 said we need to contact the app provider. Not sure how it is legal to create such a large scam.

Thumbnail of user chrisr168
Ohio
1 review
3 helpful votes
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June 22nd, 2016

I purchased an NFL jersey and upon receiving it realized it was the wrong size. I contacted NFL.com about exchanging it for a different size and they said that was no longer their policy. If I wished to get a different size, I would need to return the jersey for a full refund (minus the extra $25 I paid for faster shipping) and then buy another at the correct size. I explained I did not want to do this because I purchased the item on sale and it was now full price. They could care less, so I returned it as I did not have any other options. These thieves simply claimed they never got my shipment and I was out over $100. NFL.com did absolutely nothing for me except waste my time and steal my money. I will NEVER shop at NFL.com, EVER again.

Thumbnail of user leannahk
New York
1 review
2 helpful votes
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March 19th, 2016

I spent almost a hundred dollars on shirts for the Super Bowl. They arrived way after they said they would and after the game. I promptly shipped them back and never received a credit. When I called to find out why, they said they donated them to charity! I call bull$#*!! Not even an email to say that I can't return my shirts? I am quite sure that they will keep my money and resell the shirts. The NFL must be making a ton of money by cheating hard working people. I will never shop on their website again and you shouldn't either! Hugely disappointed!

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