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NFL

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Overview

NFL has a rating of 1.2 stars from 159 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NFL most frequently mention credit card, customer service, and thursday night problems. NFL ranks 156th among Football sites.

  • Service
    43
  • Value
    43
  • Shipping
    22
  • Returns
    30
  • Quality
    38
Positive reviews (last 12 months): 5.6%
Positive
1
Neutral
0
Negative
17
9
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How would you rate NFL?
Top Positive Review

“NFL.com – Arguably, this sport may have the toughest...”

Jake M.
9/11/11

NFL.com – Arguably, this sport may have the toughest and meanest son of guns out there. You would probably see hockey players throwing punches at each other but what if these guys did the same without their helmets on? One player will probably go down for the count. I love this sport. I also love wearing the gears, it makes me look bigger. Heh. As for the site, honestly, they all look like the same to me. Just like NBA.com. I often have game scores on the watch as well as any developments in the league. Another 5 stars for their site.

Top Critical Review

“Can't get customer service help and billed me after canceling”

Steve S.
10/11/24

I wish it were possible to give less than one start, as NFL.com is horrible across many dimensions. We canceled this product last year as it did not meet any of our desires. We could only watch a few games on our phones only (no casting). The real problems came many months later when they charged my credit card out of the blue for $53.61. This could have been handled easily if you could talk to someone, but there is no phone number to call and any numbers you find online simply tell you to refer online. I finally emailed them, and someone responded with a general response to log into my account and deal with it there. The problem is we have no account as it was canceled. We also have no receipt that they wanted because they billed out of nowhere with no receipt.

Reviews (159)

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customer service (5)
Thumbnail of user justing180
New Jersey
1 review
0 helpful votes
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September 19th, 2019

Watching Thursday night game on NFL.com/watch... using my cable provider login. On chrome it just goes to black after the first 4 minutes... on safari, it says halfway through the game that im watching it on too many browsers... its the only one I have open!

Thumbnail of user troya45
West Virginia
1 review
2 helpful votes
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December 2nd, 2018

I can't think of a single noticeable change that I would consider and improvement to the site. The list of issues I've noticed, which includes disappearing text, not the whole word, instead letters or parts of letters, the loss of the final team stats after a game is completed, and the consistent lagging of action updates that too often reset to 6-7 plays before after a page autorefresh. Very frustrating.

Thumbnail of user davidh131
Washington
1 review
1 helpful vote
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October 8th, 2013

DON"T BUY ANYTHING FROM NFL, COM
If you buy a service, you only get 7 days to cancel. No partial refunds. Even if you lose your TV feed to the NFL network. Sucks to be using this crappy service. Do not buy any service. You get nothing back... ever. I am thinking of taking this issue to my credit card company and getting a partial refund.
And they automatically renew you for next season because they have your credit card and they can. You can't opt out on the web site either, you have to contact them during working hours.

Thumbnail of user quintaw
Canada
1 review
2 helpful votes
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October 14th, 2018

Game boxscore was fine before, why change it. Now there isn't any clickable link on player's names. Removed some stats. Home page is too busy. Have to scroll so far down the page because every article has a needless image. Really does suck. Need to find another website with better game stats.

Thumbnail of user peterm1975
Michigan
2 reviews
2 helpful votes
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September 28th, 2021

I tried watching the NFL last night, but once again they had a commercial on victimization and everyone's equal blah blah blah. So sick of it. Maybe when they start having commercials on self accountability and responsibility I'll start watching again

Thumbnail of user kassandram1
Illinois
10 reviews
12 helpful votes
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September 25th, 2017

If I could give less than a 1 I would. Recently I purchased tickets to a NFL game. I spent a ridiculous amount of money not only to travel (because the closest team is Chicago, why California needs 3 who knows, same as Texas getting 2). Paying a crazy amount for a hotel over 300 dollars and that's just nuts. To go to the game and watch even one player kneel was super disrespectful and I wish they gave money back to the people who had to witness that atrocity. It's not enough it was 800+ for tickets. I had to witness the politics that shouldn't even ever touch the sport. Do they not make enough money? None of them ever served so they don't know the cost to lose a friend but to witness their "freedom of speech" in such a way is a disgrace to the game. You don't see rodeo contestants kneeling during the anthem. Why do over paid Neanderthals get to? I wouldn't ever go to another game because of it. I was disappointed and shocked this business has become so wide spread.

Thumbnail of user bobw984
California
1 review
1 helpful vote
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January 1st, 2023

I purchased NFL Plus to watch the Vikings Game, it wasn't available - but then there was no way to cancel. It has awful customer services with only chat available to help. I filed a complaint with the Oregon Department of Justice. This shouldn't be allowed.

Tip for consumers:
Don't use NFL+

Products used:
None

Service
Value
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Thumbnail of user annettaj
Florida
1 review
2 helpful votes
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October 5th, 2017

The nfl should make all the players that disrespectEd our flag go on national tv and apologize. You people are nothing more than bullies trying to make other people believe your stupid lies you are the reason this country is the way it is you ungrateful bunch of $#*! holes! Time to replace all of you that don't respect our FLAG and the men who fought for us to be free!

Thumbnail of user nicolet66
Virginia
1 review
2 helpful votes
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December 3rd, 2015

I ordered my boyfriend a pair of cowboys shorts. I accidentally ordered the wrong size so I called to see if I could exchange them for a bigger size, NOPE. They don't do exchanges. So they told me to just send them back and wait for my refund and I can re-order. No big deal, just inconvenient. SO I sent them back at the end of July, waited and waited, heard nothing. So I called a month later, found out if still hadn't been processed in their "receiving department" once it was I would get an e-mail. Never heard anything. Called back two weeks later. It had been processed but I had to wait another two weeks for my refund. Never heard anything or got a refund. Long story short, after multiple phone calls, I finally received my refund at the END of October. Needless to say, I did not re-order the shorts. That's ridiculous.

Tip for consumers:
Don't.

Service
Returns
Thumbnail of user pamb1008
Virginia
1 review
0 helpful votes
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January 22nd, 2023

The refs are trash! Calling unnecessary calls on plays that arent there. The replays surly say otherwise! I don't think it's fair for them to favor 1 team an not the other. They are there to do a job as equally as they can an that's not happening. Don't care if it's the playoffs or not. They need to be equal!

Thumbnail of user bg305
North Carolina
1 review
0 helpful votes
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December 23rd, 2023

I am done with the NFL. I paid for Sunday Ticket and I can not even watch the Bills game because they put it on Peacock. Are you Fing kidding me. I loved watching NFL, but I am done, never Sunday Ticket, dropping Prime. Such a jobe.

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Value
Quality
Thumbnail of user neworleansd
Louisiana
54 reviews
122 helpful votes
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September 11th, 2012

If you don't mind a colorful flash site with webpages that load slowly with lots of bells and whistles, this site won't bother you. But trying to navigate the myriad of features, shops, contests, videos, and articles can be a challenge even for the most patient of visitors. Only visit if you can defeat the urge to not just forfeit your time.

Thumbnail of user richh17
Michigan
1 review
2 helpful votes
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September 12th, 2013

This web site is very laggy. Runs like trash. Slow & glitchy. Mobile app is even worse. Its a shame it has real potential bc it is NFL.com but the tech department needs to be fired today. Web site design is flawed.

Thumbnail of user nickn52
Arizona
1 review
0 helpful votes
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November 3rd, 2017

The old nfl.com was great. It showed constant tracker of games, highlights and relevant stories. The new website looks like it was designed by a womans magazine- all fluff stories and little proper organization. More drama than facrs and stats. Nfl.com flat out sucks now

Thumbnail of user dennism1559
North Carolina
4 reviews
3 helpful votes
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August 16th, 2022

I have stopped watching the NFL games and have intentionally stopped supporting the products shown on the NFL commercials. I have also encouraged my 4637 employees to stop supporting the NFL and their sponsors. I have also sent emails encouraging my employees to encourage their friends and neighbors to do the same.
We tried to watch the Vikings/Raiders game on Sunday and immediately turned it off because Beth Mowins was announcing the game. She does not understand the game, has never played football and never will and had the most irritating voice and mannerisms while announcing. There are very capable women on the sidelines who do a great job. Mowing does not even deserve a place on the sidelines. She played volleyball. That's the sport she should announce. The NFL rating is at an all time low because of idiotic decisions like putting Mowins in the announcer position. Wake up you WOKE fools! Fire her!

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Value
Quality
Thumbnail of user jime715
Florida
1 review
1 helpful vote
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August 30th, 2023

Tried calling but just get message to go online, online message to send 5 dollars to finish chat, or get generic messages that don't help. VERY disappointed knew it sounded to good to be true. Canceled. Steelers fan Jim

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Thumbnail of user dakotaj17
Georgia
1 review
0 helpful votes
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October 29th, 2020

Why is it that the east coast has to stay up late to finish a game. I know they start late so the west coast can watch them. East coast game should start earlier and we might have seen the Falcons loose those comeback games. Go to bed and they are winning and wake up like wtf. West coast love!

Thumbnail of user stacyg156
Virginia
1 review
1 helpful vote
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November 25th, 2018

Order 2 products. The first was delivered perfect fine to my address. The 2nd came as bit later. It was never delivered. It is now a month after the fact. I am calling looking for the product. I was told that the delivery service could not find my address (though the first product of the order was delivered). The 2nd part of the order was sent back, I was advised that I received an email stating that the product was not delivered and a refund was issued. In the conversation with NFL.com tonight. My simple question to them, "IF, all you are saying is what you did, then WHY would I be calling you?" I was advised I could reorder the product and they would ship is free. No Thank you, piss poor Customer Service. Never again

Thumbnail of user jusa2
Connecticut
1 review
1 helpful vote
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November 14th, 2021

Calls on the field are always in favor of which team is winning. I watched a catch by Washington against the bucs which proves it all. They all said it was a clean catch when one foot was in bounds. This game is rigged af and I don't even like the Bucs! Weather the team pays the refs or not, this has to be addressed! That was NOT a 3rd down conversion...

Tip for consumers:
NFL is a rigged system. They choose who they want to win... The refs make bs calls all the time.. I didn’t believe until I saw this play and the commentators say it was valid... it was not even CLOSE to a catch. Show me all the replays @NFL.. you F’ed up BIG TIME!!!

Products used:
Streaming platform. I could clearly visibly see plays that were not actually valid. Plays were given to teams without review. I saw one play with a receiver having one foot in bounds during the catch. Rigged game beyond belief. Not fair at all! Bucs should’ve got the ball back, but was ruled a catch for Washington. He had one foot in bounds... watch it if u must... nfl is absolutely rigged, like anyone will care ever. But absolutely don’t say it was it was a catch..biggest scandal ever.. nfl is trash. They choose who they want to win... don’t ever think this is a fair game, the “refs” have the last day for everything... F U @NFL

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Thumbnail of user phyllisp55
Washington
1 review
0 helpful votes
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August 24th, 2018

The incredible greed of the NFL is on display on this website. Trying to maintain a stranglehold on football fans is definitely NOT the way to build a loyal base. Not only is it a clumsy, inaccessible site, but EVERYTHING on it is designed to make money off of individual fans.

All this site does is leave a bad taste in my mouth about the NFL. As if we don't all already know how smarmy the NFL is -- this site confirms and reinforces that opinion.

My advice: Head to ESPN.com. A much better organized and informative site, and they aren't trying to rip you off at every click.

Wake up NFL.com! You are driving people away, you fools.

Tip for consumers:
Don't use it!
Go to ESPN.com for a better experience.

Service
Value
Quality
Thumbnail of user kalithedog2303
Florida
1 review
0 helpful votes
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September 6th, 2023

I tried out the 7-day free trial but did not care for what was being offered vs. what I was interested in. I canceled the free trial the same day I placed the order but was charged regardless once the free trial period expired. Multiple attempts to get NFL.com to correct this were ignored forcing me to get my credit card company to intervene.

Tip for consumers:
Just be aware they will try to take your money even if you try out the free trial and cancel

Products used:
Not applicable

Service
Returns
Quality
Thumbnail of user dennisw86
Oklahoma
1 review
2 helpful votes
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November 5th, 2017

I used to enjoy checking the online play by play for my favorite teams, but now if takes forever, if I can get it at all. The box for inquiring about live play comes up quikly, since they want you to sign up. But it takes forever for the scoreboard to come up. Nfl.com used to be a lot better.

Thumbnail of user michaelg5351
New Jersey
1 review
0 helpful votes
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November 21st, 2022

Please do not purchase this awful service. The website is terrible and even after subscribing you can t access games out of your area. There is nobody to contact (nfl customer service doesnt help with nfl +) and their manage your subscription site is a scam as it does not allow you to cancel a service that is crap to start with despite coming with a cancel at any time mantra. The only way to cancel is to dispute the charge via the credit card. Please do yourself a favor and stay away from this BS service. First seat licenses that are completely unsalable when you want out and now this crap service. The nfl just goes deeper and deeper is scamming everyday americans and their customers until one day they will no longer be customers.

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Thumbnail of user skipm24
New York
1 review
2 helpful votes
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October 10th, 2021

Awful service. Hard to log on. Frequently breaks service, re log on and comes back with Spanish broadcast with more delay and frustration.

Canceled my service. On line Chat service fix was to send me to a PAY service to fix their ridiculous offering.

Done with them!

Tip for consumers:
Don’t bother

Products used:
None

Service
Value
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Returns
Quality
Thumbnail of user henryb604
Rhode Island
1 review
0 helpful votes
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September 15th, 2022

Go ahead andget ruin the sport justgot to make more cash from the Spencer the he'll witha the fans now on top of the outrageous ticket prices the fans have to pay Amazon over a hundred dollars a year so we can watch the games bull ill start watching soap operas

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