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Overview

NFL has a rating of 1.2 stars from 159 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NFL most frequently mention credit card, customer service, and thursday night problems. NFL ranks 156th among Football sites.

  • Service
    43
  • Value
    43
  • Shipping
    22
  • Returns
    30
  • Quality
    38
Positive reviews (last 12 months): 5.6%
Positive
1
Neutral
0
Negative
17
9
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How would you rate NFL?
Top Positive Review

“NFL.com – Arguably, this sport may have the toughest...”

Jake M.
9/11/11

NFL.com – Arguably, this sport may have the toughest and meanest son of guns out there. You would probably see hockey players throwing punches at each other but what if these guys did the same without their helmets on? One player will probably go down for the count. I love this sport. I also love wearing the gears, it makes me look bigger. Heh. As for the site, honestly, they all look like the same to me. Just like NBA.com. I often have game scores on the watch as well as any developments in the league. Another 5 stars for their site.

Top Critical Review

“Can't get customer service help and billed me after canceling”

Steve S.
10/11/24

I wish it were possible to give less than one start, as NFL.com is horrible across many dimensions. We canceled this product last year as it did not meet any of our desires. We could only watch a few games on our phones only (no casting). The real problems came many months later when they charged my credit card out of the blue for $53.61. This could have been handled easily if you could talk to someone, but there is no phone number to call and any numbers you find online simply tell you to refer online. I finally emailed them, and someone responded with a general response to log into my account and deal with it there. The problem is we have no account as it was canceled. We also have no receipt that they wanted because they billed out of nowhere with no receipt.

Reviews (159)

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customer service (5)
Thumbnail of user markh4153
New York
1 review
0 helpful votes
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December 4th, 2022

Started the free trial, realized it was glitching a lot, and site keeps crashing. They make it impossible to cancel membership from a phone, and you must go on a computer. Complete waste of my time.

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Thumbnail of user timt661
Oklahoma
12 reviews
6 helpful votes
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February 11th, 2022

Send them back to Africa. If the last summer wasn't enough just wait. After slavery was the best time and our for fathers really made a mistake and let them stay.

Thumbnail of user rprejean
Texas
1 review
0 helpful votes
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November 5th, 2023

My review is based on using the NFL app on an Amazon Firestick.

NFL+ charges monthly fees and then tells you that you need to load your tv& streaming providers like YouTube and then YOU STILL need to pay for NFL Ticket to those providers to actually watch the games.

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Thumbnail of user mollyw24
Wisconsin
1 review
2 helpful votes
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June 16th, 2017

I would give this 0 stars if that was an option. I ordered 2 shirts on 6/10/17 and I paid $12.95 for 3 day shipping due to one of the shirts was a Father's Day gift. It is 6/16/17@ 6:38pm and I have only 1 shirt and it's not the one for Father's Day. I tried calling them to figure out what's going on and of course their is no option to talk to someone. I WILL NEVER buy from them again no matter what! FedEx is the one trying to help me when their not the ones who caused the problem. My father has also had this problem. RUN AS FAR AS POSSIBLE FROM THIS SITE!

Thumbnail of user harlowc
California
19 reviews
12 helpful votes
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January 25th, 2021

TB and AR are excited to announce the opening of the TBAR-NFL nursing home! Tom and Arron will be the first two occupants of this fine facility. Quilts, wheelchairs, and walkers are available to long term residents for free!

Thumbnail of user jethrob7
Indiana
1 review
0 helpful votes
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January 5th, 2024

No more NFL for this family. As real as wrestling.
Corruption infused fake games. Clear and oblivious the refs have been "swayed"

Thumbnail of user nonyab56
Florida
1 review
2 helpful votes
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September 25th, 2022

If I could leave 0 stars I would. They make promises of being able to stream and watch ANY game (including out of market games) what a crock bull! I tried for over 2 hours to get help with canceling and refunding and about threw my computer out the window because you can literally NOT get alive person on any number or chat bot session. For as BIG as the NFL name is you would think they would have some way to talk to someone about anything! PLEASE DONT WASTE YOUR TIME OR MONEY on this app. It sucks you can NOT watch ANY out of market games unless you drop another butt load of money for an additional this or that. Basically got screwed up the butt and didnt even get dinner. ALL THEY WANT IS your money and once you are locked in they wont help you or even consider a refund. Fell for the old bate and switch again! F&*$ NFL plus and all its affiliates. I'm out $80 but if I can save anyone from the same head ache then maybe it was worth it.

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Thumbnail of user johnd4113
Virginia
1 review
2 helpful votes
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September 15th, 2020

The NFL has become political/politically biased, and in turn, racist and anti-America by supporting Black Lives Matter. First of all, politics don't belong in sports. Many people, including me, watch sports to get take a break from the news/politics. The NFL is not only shoving it down our throats, but they're doing so with bias. Game commentators talk about it, along with the players. The players also take a knee during the National Anthem. They try to claim that it isn't out of disrespect for the flag. However, that's exactly what they're doing. It's a disgrace.

The Black Lives Matter organization is racist. They openly state their only concern is black people who are killed by white cops. They're not concerned with black people killed by other races, including a young girl killed by one of their members. They said as much when asked about the girl.

They don't hide the fact that they're a leftist organization. It's bad enough for the NFL to discuss politics, but biased politics make it even worse. I don't want them to support the other side either. It shouldn't be happening at all.

Thankfully, they are losing a lot of fans because of this. Hopefully, this will continue until they realize that we (the fans) aren't happy with what the NFL is shoving down our throats. Another reason is the players doing it because of their claim that black people aren't treated right in America. At best, it's disingenuous seeing players who are paid millions of dollars a season to play football, being paid by white owners.

Thumbnail of user normand60
Virginia
1 review
1 helpful vote
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October 9th, 2019

So, the nfl auction site is really neat, however when you purchase something for over $1000 you might want to get something in return your proud of. Their is a ticket package for a patriots game that comes with an autographed picture of tom brady, that says slight smudge... SMH! LOL! Cmon NFL you cant come up with a nice autograph of brady that someone can proudly show in his/her house and say i got this from the NFL? This is just plain ridiculous! I am the first person to give to the different charities that deserve but to put something like this up is just plain ridiculous. I know some would say its for charity so what are you complaining about... and i get that, but it is just the point and shows how the business of the nfl actually operates and cares about their fans. I guess all I am really saying is how about showing some appreciation for the fans that support your business instead of taking advantage of them every chance you get...
Thanks for listening to my rant and I have got to say good luck to the future of the NFL, especially if you keep giving sub par product ON and OFF the field.

Thumbnail of user donaldm1545
Maryland
1 review
0 helpful votes
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January 8th, 2023

I am so tired of switching to different streaming platforms to watch football games. This $#*! isn't Nascar and we should be able to watch games on live it.

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Thumbnail of user jeffj168
Ohio
1 review
2 helpful votes
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November 18th, 2018

Having to click extra buttons to look at scores and then the play by play layout is bad.
So basically the new layout is awful and I would question whoever came up with it's sanity.

Thumbnail of user diannet65
Arizona
4 reviews
22 helpful votes
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December 6th, 2022

I live in a rural area and have no TV provider; anything I get comes over the internet. I thought if I subscribed to NFL.com. I would be able to watch the football games, so I signed up for the trial subscription. I canceled that 2-3 days after signing up because I could not see the games. But they billed me $5.32 anyway. Companies you deal with viz credit card all have contact information on your credit card bill. NOT NFL.COM. Maybe I didn't cancel soon enough (although I'm really sure I did) but afraid they are going to charge me monthly, I went to the website. NO PHONE NUMBER TO CALL AND TALK TO SOMEONE. NO EMAIL ADDRESS TO CONTACT THEM FOR DETAILS. When I clicked on "How to Cancel Subscription" I was sent to pages and pages of legalese that contained nothing about how to cancel. There is no way I can find to contact these folks. WHAT A GIANT SCAM! I will be reporting them to the federal government.

Tip for consumers:
NFL does not tell you that if you are in a rural area, with no tv provider, you cannot use their service.
NFL.com does not allow you to call, email, or "chat" with anyone at their business if you have problems.
NFL.com misrepresents themselves.
NFL.com will not cancel your subscription if you request that to happen.
NFL.com expects you to read dozens and dozens of pages of legal documentation, apparently saying "Sucker!".

Products used:
I could not use NFL.com.

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Thumbnail of user donnaf80
New York
1 review
2 helpful votes
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December 20th, 2017

I placed an order from them for my husband for Christmas. I gave them my number and my email. In the past my husband has ordered from them they called him and told him what I bought! Ruined his Christmas Gift. I have been calling for WEEKS to return the Items and they want me to pay for shipping. They refuse to send me a prepaid UPS label AND HAVE NO RIGHT TO GIVE OUT MY INFORMATION TO ANYONE HUSBAND OR NOT! IT IS MY NAME AND MY CREDIT CARD AND IT SHOULD NOT BE GIVEN TO ANYONE OTHER THAN THE PERSON WHO PAID FOR IT!

Thumbnail of user brittanyj33
Texas
1 review
6 helpful votes
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September 24th, 2017

Your millionaire players think their so oppressed and unfairly treated by America, yet their still here. Am boycotting ANYTHING to do with the NFL until things change. Sick. NFL is such a joke.

Thumbnail of user patricks1394
Vermont
1 review
0 helpful votes
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October 7th, 2022

I have to log out and log in multiple times. Every time i try to watch or listen to a game using my nfl plus account they try to sell me for the service I already paid for

Thumbnail of user fucky121
Michigan
3 reviews
3 helpful votes
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October 14th, 2019

As a lifelong fan and awner of several fantasy teams and a diehard football fan, I assure you I will never watch another $#*!ty game of yours, if you can't find any respectable refs to guarantee a decent game you don't deserve my attention. $#*! your Rodger Goodall, I wont dedeicate one second of my future time and I thank you for not wasting my time with your $#*!ty producrt. If you can't find officials half as talented as the players you waste all of our time. I'm done with the league and the shhitty officials. Thank you for the additional time you hav3 added to my life because I'm done with this $#*!ty product. $#*! you and you $#*!ty refs

Thumbnail of user michaeld2040
Illinois
1 review
1 helpful vote
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January 28th, 2020

Never received hat emailed them then they said it would be here in February 8 after the superbowl i going to cancel and wait for the superbowl hat. And buy it any place BUT NFL.com. They SUCK

Thumbnail of user rashadb13
California
1 review
0 helpful votes
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December 23rd, 2021

I order something custom and the changed my order and I called the next day and they said they going fix and they took a week to get back with me and they told me it was custom so they can't fix it

Products used:
Jersey

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Thumbnail of user jamesh1003
South Dakota
1 review
0 helpful votes
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August 18th, 2018

If they cant show national anthem on tv anymore then i will not ever watch a football game again. They are worse than the players knelling. It is our national anthem so if the nfl cant show it on tv then take football to another country and that resolves the problem if you have one YOU ALL ARE NOT AN AMERICAN AT ALL

Thumbnail of user ps362
Massachusetts
1 review
0 helpful votes
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November 15th, 2019

How can the NFL let Kaepernick come back and play after he disgracefully kneels for our flag and our troops and tries to sue the NFL he is disgraceful and does not deserve to play let him go be oh law enforcement and see how it is to put his life on the line for under $100,000 the NFL is a disgrace

Thumbnail of user kylek318
Minnesota
6 reviews
10 helpful votes
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October 3rd, 2021

The NFL is following the NBA down the liberal craphole. They are on their way to bankruptcy. Go to ANY bar and you will see how FEW fans are still watching! I have several friends who OWN bars that told me there are SO FEW fans left, there is NO REASON to have ANY specials. The NFL made their own bed... first by allowing the cheating officials to continue to control the outcomes of the games... and then, the NFL embraced the liberal BS and supported criminal organizations like Black Lives Matter. Now, there are NoFansLeft...

Tip for consumers:
Do NOT spend ONE PENNY on NFL merchandise or watch any of their games because there are many other more trustworthy sports to support!

Products used:
I no longer can support the NFL for OBVIOUS reasons....

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Thumbnail of user christineg
Massachusetts
1 review
3 helpful votes
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December 27th, 2008

DO NOT GO THERE TO ORDER! - I order two nfl shirts for my niece and nephew for Christmas on December 4th. NFL shipped the order on the 6th via UPS to a (USPS)bulk mail center. I paid $5 for shipping which would have been sufficient for a 1lb package to go first class. Its December 27th and I have yet to receive the package. THEY SHOULD NOT HAVE SENT IT BULK MAIL! I PAID FOR 1st CLASS! Be sure to find out how you package is sent before ordering.

Thumbnail of user sandras149
Pennsylvania
1 review
2 helpful votes
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October 11th, 2016

I placed an order on Sept 23 and my account was charged. It stated that all items would be shipped within 5 business days. I needed these items for a baby shower on Oct. 16. Last week I called NFL.com because none of my items were shipped. They apologized for the delay, stating that they were revamping their warehouse. I checked today, and my items were still not shipped. I stated that I wanted to cancel my order. They stated that they could not cancel my order because of a cliché in the computer system. But they would waive the return fee once I got the order and I could ship it back. I asked to speak to a supervisor who was not available. I explained that it's pretty difficult to return merchandise that has not been shipped to you, nor is it scheduled to be shipped anytime in the near future. So they've charged me for merchandise that they have not, and apparently do not plan on sending me anytime in the near future. Nor can I get my money back. My grandson will be graduating from high school by the time he gets his NFL onesy (0-3mo). No merchandise, no refund, this type of merchandising borders on theft by deception. I am extremely disappointed, and have not received any satisfaction from the company, just a bunch of worthless apologies. The representative apologized for the delay regarding the high volume of calls. I stated that it must be due to the poor customer service. She said that was probably so. I ordered NFL items from Amazon yesterday, and I received notice today that they have already been shipped. Do no deal with NFL.com.

Thumbnail of user kelkoepke
New Mexico
2 reviews
0 helpful votes
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December 16th, 2023

Hate the present $#*!ty football league, bring back TRUMP. & get ride of all the gready puppet masters!

Thumbnail of user nanin4
Maryland
1 review
0 helpful votes
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November 21st, 2019

This is all about auctions and money. No real respect for the NFL or anything. I can't believe anyone would make something like this.

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