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Overview

NFL has a rating of 1.2 stars from 159 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NFL most frequently mention credit card, customer service, and thursday night problems. NFL ranks 156th among Football sites.

  • Service
    43
  • Value
    43
  • Shipping
    22
  • Returns
    30
  • Quality
    38
Positive reviews (last 12 months): 5.6%
Positive
1
Neutral
0
Negative
17
9
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How would you rate NFL?
Top Positive Review

“NFL.com – Arguably, this sport may have the toughest...”

Jake M.
9/11/11

NFL.com – Arguably, this sport may have the toughest and meanest son of guns out there. You would probably see hockey players throwing punches at each other but what if these guys did the same without their helmets on? One player will probably go down for the count. I love this sport. I also love wearing the gears, it makes me look bigger. Heh. As for the site, honestly, they all look like the same to me. Just like NBA.com. I often have game scores on the watch as well as any developments in the league. Another 5 stars for their site.

Top Critical Review

“Can't get customer service help and billed me after canceling”

Steve S.
10/11/24

I wish it were possible to give less than one start, as NFL.com is horrible across many dimensions. We canceled this product last year as it did not meet any of our desires. We could only watch a few games on our phones only (no casting). The real problems came many months later when they charged my credit card out of the blue for $53.61. This could have been handled easily if you could talk to someone, but there is no phone number to call and any numbers you find online simply tell you to refer online. I finally emailed them, and someone responded with a general response to log into my account and deal with it there. The problem is we have no account as it was canceled. We also have no receipt that they wanted because they billed out of nowhere with no receipt.

Reviews (159)

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customer service (5)
Thumbnail of user milesp49
Ohio
1 review
0 helpful votes
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July 28th, 2022

Ea sports madden NFL 23 goes monopolize the nfl license exactly and turns simulation football games into legally arcades nightmarish disastrous arcade football games with overpowered powerups and profiting off of the madden NFL 23 cover athlete being john madden and turns MUT into a pay to win gambling casino of MICROTRANSACTIONS gambling throughout ultimate team?

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Thumbnail of user markk2312
North Dakota
1 review
1 helpful vote
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December 19th, 2022

I purchased a package to specifically watch one game. It didn't work and NFL.com refused to return my money. They are criminals

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Thumbnail of user jh931
Florida
1 review
0 helpful votes
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September 13th, 2020

The NFL is backing by means of its overpaid members who back terrorist groups like ANTIFA and BLM. 99 percent of Blacks friction with police is because radical blacks do not feel they have to conform to authority. And could be because they do not have a father figure in there lives, because the donor leaves the mother to raise the child alone. Wouldn't it be a good idea for the NFL members instead of making it worse but doing what's financially helpful to help the mothers who get left carrying the load of both mother and father, and to speak to your race to conform instead of resisting the police who are doing there job the majority. 99 percent of stopped blacks already have arm length arrests and or pending warrants which puts the police in mode. The NFL including the Owners and players need to reassess there values, the Police should be receiving your support. I for one left watching years ago and have no desire to support a Radical NFL and all sports that oppose the safety of the people.

Thumbnail of user miltonw77
Arizona
1 review
0 helpful votes
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December 18th, 2022

Why are you continuing to play with games that we as Patrons love? All about money, always blacking out games for regular TV. I don't like you.

Tip for consumers:
Nobody

Products used:
None

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Thumbnail of user michaels10613
Arizona
2 reviews
0 helpful votes
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March 12th, 2023

Sizes wrong. Availability wrong. Orders
Cancelled. Claimed Not available. When ordered showed item in stock

After
3
Weeks

Tip for consumers:
Availability falsely stated
Sizes wrong. Cancelled after 30 days waiting.

Products used:
Never received. Cancelled after 3
Weeks

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Thumbnail of user dominicwillis3
Missouri
1 review
0 helpful votes
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January 8th, 2024

Stop making new rules to stop the kickoff returns. Kick from the 20 and start at the 20 if ball lands in the end zone.

Thumbnail of user toyaj19
Washington
1 review
0 helpful votes
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December 10th, 2023

Save your money and the troubles! I app will not recognize your subscription. I cancelled. Never again.

Tip for consumers:
Don't subscribe

Products used:
Nfl+ app

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Thumbnail of user kevink2370
South Carolina
2 reviews
2 helpful votes
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August 18th, 2023

I used to enjoy the NFL Network and NFL Plus but this year you can't even get connected on NFL Plus. They signed a deal with dazn which is probably the worst thing that they could have ever done. Very difficult to sign up to their site their customer service sucks. Now what I'm reading people are losing money and this company doesn't back your purchases it's nothing's working. As far as the NFL Network I went to watch a game tonight the Carolina Panthers are playing in New Jersey against the Giants it's not a home game for the Panthers but it's blacked out here. Why why would this game be blacked out? It's not a home game but I even thought that home games you could watch. I don't live right in Charlotte I live 100 miles away so I don't have their local TV stations has anybody figured out that this home area is a joke and liking people out of games when they can't even get it on TV or local channels. I would be able to watch it if I could have signed in but I noticed a lot of other people are having problems with the NFL Plus because the NFL signed a contract for 10 years with the worst company in the world d a z n.

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Thumbnail of user dougc37
North Carolina
46 reviews
92 helpful votes
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September 24th, 2017

Ok, here it is, I don't like politicians getting into sports and I don't like sports thinking they are political, but when I read what Craft said in response to Trump, it makes me sick. Today's Football and Baseball players have LOST THE COMPASION for Us who allow their MULTI MILLION DOLLAR CONTRACTS. When was the last time a autograph was given without cost. What about the COST of jerseys, cups, bumper stickers and much more. The price is through the roof, sorry NFL Your are a bunch of crooks, PLEASE DON'T TRY TO STAND IN FRONT OF ME WEARING THAT HALO! When you can get back to the game and not FOCUS on the money, come back with all the foolish statements you want. CRAFT YOU LISTEN TO THIS, YOU and most of your players are just that, PLAYERS, who have the art of playing us your fans. You are involved WHEN and IF it helps YOU! If you truly wanted to give back the price of a ticket would be 15.00. Craft, next time you think about opening your mouth, shove some mayonnaise in there and just shut up.

Thumbnail of user mod9
South Carolina
25 reviews
39 helpful votes
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September 20th, 2022

I made the terrible mistake of signing up for "free" ten day trial of NFL+ assuming I could stream games the way the MLB TV app works. After paying, the channel wouldn't work. I then found out you can't stream any live games until long after they end! Who would pay for that? Within minutes of signing up for the "FREE" trial, I canceled it. In spite of this, my credit card was charged $10.97 a week later by NFL + for the 10 day FREE trial that I cancelled (proof below) literally minutes after signing up. With all of the money the NFL has, it's really disgusting that they would fraud folks out of such petty amounts. I am reporting fraud to the SEC, BBB and my bank and disputing this.

I am trying to get a full refund be processed as I canceled well within the deadline and the trial was supposed to be FREE and the channel never even worked. But there is literally ZERO customer service available. The website has an extremely frustrating AI Chat Bot that does not help and there is no phone or email you can reach out to. I now have to close my debit card and request a new one to avoid these a$$holes stealing from me every month.

DON'T MAKE THE SAME MISTAKE I DID! NFL + will rob you.

Tip for consumers:
Do not give the NFL your billing info or they will rob you

Products used:
This was unusable

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Thumbnail of user alc176
New York
1 review
3 helpful votes
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October 15th, 2017

Ever since kapernak took a knee I lost some respect for the NFL, from watching every jet game, every Monday night game, and some Thursday night games, I watched a total of 4 games (last year) This year after my and our president called out the players on kneeling and they not only kept kneeling and trashed my and our president. I completely stopped watching any NFL game. I am and will always boycott the games. These oppressed millionaire's are a joke. Only in this great country they and be cry babys and make millions. On another note if I paid for a game ticket to watch football these babys do not have a political platform not on my dime. They can drive there Rolls Royces to a local police station and protest. Let's call it what it is black America are questiined by police more that white America well maybe if they dress appropriately and stop wearing there pant below there $#*! and have some respect for our eyes and stop looking like thugs maybe things will change. Or how about when a police officer gives you an order, show respect and stop playing the race card. I mean we had a Black president so tell me how is America keeping them down... What more do you want, oh I know tear down the statues that makes all the sense, times were different back then if it weren't for the figures Black America would probably really be oppressed, we probably wouldn't have had a Black president. I'm Done With NFL good bye good riddens to the spoiled cry babys... I will give NHL a shot..

Thumbnail of user johnm11394
Georgia
1 review
0 helpful votes
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January 12th, 2023

Why have I been trying to pair these speakers?
4 hours into it your waiting for a ….

No directions online or in the box? BS

Thumbnail of user bennyj26
Florida
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

Edit: my review follows, but due to all the problems I had, and after reading stories here of NFL dot com stealing money from customers, I opted out of my free month of which I intended stay on and pay for the full season. After opting out l checked my account and though I was supposed to get 1 free month, my account showed they were going to start charging me after only a week. Glad the reviews here scared me off, and just in time to avoid being scammed by the NFL. Not positive if they haven't or arent going to charge me still, but did remove my credit card from my account, and will just have to hope for the best. I'll edit again if they do steal my money.

I am using them for the first time, and signed for a free month of nfl plus, withfull intention of paying for the season but could not figure out how to watch my game, or ask them a simple that likely would have solved problem. I did finally find a "watch option" but when clicked, it took me to a page to sign up for a service I already had. I was logged in and my services hows active in my account.

As if that isn't bad enough their AI is no help at all, and when I finally find an email option, the button took me back to the worthless AI, and there was no obvious way to email. I reckon they save money by not having to support potential paying customers via email, but they are fixing to lose my seasons payment due to my inability to use the service I'll be paying for. Save a buck by offering poor customer service on what is likely an easily solved problem, then lose a full seasons payment...makes very little business sense to me...wonder how that's working for them?

Tip for consumers:
Yes, complete waste of my time.

Thumbnail of user ryans1808
Washington
1 review
0 helpful votes
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January 29th, 2023

F the nfl after the 49ers game you should be ashamed to call that a catch. You all hustled hard working people out of there money. You are crooks!

Thumbnail of user wesleyt98
Oklahoma
1 review
2 helpful votes
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August 26th, 2022

They give you millions of ways to sign up and take your money but either hide how to watch or block all attempts. I HATE THE NFL. Don't subscribe.

Tip for consumers:
Don't

Products used:
None

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Thumbnail of user johnm12988
Illinois
1 review
0 helpful votes
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September 24th, 2023

Basically a stream of never ending commercials. 5-15 minutes of commercial after commercial. Pathetic.

Tip for consumers:
Complete garbage.

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Thumbnail of user jakeb129
GB
5 reviews
50 helpful votes
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December 13th, 2018

I ordered NFL jersey and the order came after a month with not even the size I ordered. Disappointed

Thumbnail of user chrisb1350
Pennsylvania
2 reviews
6 helpful votes
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January 13th, 2024

If the NFL thinks I'll sign up for Peacock to watch a game they are mistaken! F@@@ the NFL. Go NASCAR!

Tip for consumers:
F@@@ the NFL

Products used:
F@@@ the NFL

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Thumbnail of user mikej144
New York
1 review
2 helpful votes
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January 14th, 2016

Don't sign up for a trial pass, it's almost impossible to cancel. What a scam! Terrible terrible terrible

Thumbnail of user joeb2469
Nevada
1 review
1 helpful vote
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September 16th, 2022

$#*! YOU national football league. I WILL NOT PAY FOR THURSDAY night football. I guess you need MORE MONEY, YOU PUT MONEY OVER VIEWERS. $#*! YOU $#*! YOU

Thumbnail of user johnw6081
Wisconsin
1 review
0 helpful votes
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October 1st, 2022

What kind a review of two teams playing speaks exclusively of one team? How flippin stupid! I wish I could give it a zero star rating.

Thumbnail of user diamondm1
Louisiana
2 reviews
2 helpful votes
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December 15th, 2013

NFL.com has some of the worst webmasters in the history of BILLION DOLLAR COMPANIES. Nearly everyone that uses it encounters some sort of technical issue. For instance, today it was a location services fail. I visited the Schedule page and immediately noticed that all games times were off by an hour.
For whatever reason, NFL.com thinks I live on the east coast even though my city state & zip are all entered correctly in my profile. But that's not the main problem with the site...

The main problem with NFL.com is poor web management. Instead of constantly evolving with new technology and incrementally adding new features, they'll wait 3-5 years until everyone is pissed off and then they'll completely overhaul the entire site, leaving everyone lost confused. If I had to guess, I'd say their IT department is run by some out of touch 50 year old executive.

By itself, their lack of social presence renders NFL.com a catastrophic fail of epic proportion. There's no discussion board, user blogs or fan interactivity. The website's entire community presence is powered by the Facebook comments plugin which is a whopping 2 lines of code that a 4th grader could easily install and this is a 10 BILLION dollar company! Ready for it? Here it is:

Add that code your website and you'll be just as sophisticated as NFL.com!

Alas, I could go on for hours about little things such as the mediocre navigation or the "in yo face" bombarding of ads, but what it really boils down to one thing: THEIR TEAM SUCKS. If websites had their own Coders Bowl, NFL.com wouldn't even make the payoffs. They seriously need to need to draft some new webmasters!

Thumbnail of user jshshss
Washington
1 review
0 helpful votes
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November 29th, 2021

The refs in the seahawks game sucked. They were favoring the Washington football team.
Bad calls. The worst ref calls I have every seen.

Thumbnail of user jmonahan28
New Jersey
1 review
0 helpful votes
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May 9th, 2023

I love the NFL I watch it daily and my team always wins.And when I was a kid I met John Madden and he is a nice person

Thumbnail of user scottn885
Ohio
1 review
1 helpful vote
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August 12th, 2022

Absolutely the WORST!…Makes you jump through hoops to watch games you want…by far THE WORST website I have "used"…

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