Nife is LifeReviews 23

If you are Italian or just want to taste the real Italian flavors, this is the right place to satisfy all your tastes. Excellent web page, easy to visit and full of articles with excellent explanation of the product and beautiful photos, easy to request orders, secure payment and is made the day before delivery, there is the possibility to change and add something up to 24h before delivery, excellent communication via email and also by telephone, the order is shipped with the utmost accuracy and perfect packaging. The company that brings it keeps you informed every 10 min with the location of the driver. Once the order arrives it seems to have returned home.
To conclude, I recommend it at 1000 x 1000.

I ordered about £50 worth of food, and while most of it was fine (although it arrived suspiciously at room temperature despite extensive insulation and ice packs), the buffalo mozzarella was bad. Really bad. Sour rubber-ball bad.

No big deal, right? Sent them an email, reported it as such, even added a short phone video of the rubber milk ball literally bouncing off the counter. The first response told me how mozzarella should be served (at room temperature, obviously) and ignored everything I'd said about taste or consistency.

The second response to my slightly upset mail explaining that yes, I know how mozzarella needs to be served and I'd appreciate them addressing the fact that it looked and tasted like sour rubber, was an apology and an offer of refund, paired with this lovely quote:

"Our Mozzarella need to be served at room temperature and we taste it before to sell. It's strange you were the only one complaining about that this week but it can happen when it's not delivered with our van. "

So once again, they're explaining to me how mozzarella needs to be served as well as casting some suspicion that I don't have anything better to do than scam some free soft cheese out of a 50 quid order of much more expensive products, and some vague excuse about some unorthodox transportation and delivery method I had no choice or influence over. No mention of the bad taste, rubber like consistency, or the video I'd sent.

I told them to keep their refund so long as they stopped telling me how Mozzarella should be served. Won't be using them again, which is a shame because their Burrata was very good (hence the 2 stars) and now I need to find another supplier.

I should have read the previous reviews: no delivery and, most annoyingly, no full refund! What a shamble, avoid at all costs.

We recently bought a pizza oven, and we've excitedly looked for the most authentic Italian ingredients. A friend recommended a certain brand of tomatoes, and we stumbled upon this site while searching. We bought all of our ingredients from here, and are absolutely delighted with the goods and the service - our good were delivered on a Sunday morning. They also put a free pack of Italian nougat in the box.

One slight concern was the 4 packs of Buffalo Mozzarella only has 4 days until it expires. I guess an excuse to have pizza during the week too :)

For years, Nifeislife delivered quality food and superb delivery. That all changed this past year. The first order that I placed this year did not arrive on the specified date. I telephoned repeatedly but anytime that the phone was answered, they hung up before I could say anything- many times I could hear them laughing. The order came three days later and I refused it. Within an hour, they called me and I explained I did not want rotten food. They did give me my money back. I decided to give them another chance as they had been great in the past. That order was delivered without any problems. So I ordered last week and the order came on time but they had placed the figs outside of the cooler and they were smashed. The cooler had only two tiny bags of coolant and they were warm so all of the food was hot. The lettuce was black and slimy. I sent pictures and many emails and they have not replied. I wasn't sure if the meats and cheeses were safe to eat as they were not cold. The order was a loss. I won't be ordering from them again as they cannot be bothered to reply to my emails or answer their phone calls.

I have shopped with Nife is Life a few times now.
I am Italian and most of their products are good and those you would find in Italy.
However, some products are bad quality, for example Borgo Fiorito lentils, I was expecting to get good quality Italian lentils produced in Italy. Instead I found that Borgo Fiorito lentils are product of the USA and only packed in Italy (funnily enough in a non lentil producing area ie. Salerno. Another bad quality product is the mixed candied fruit, canditi misti, I would expect to find candied citron, which is the product Italians typically use.
Check the products and their origin carefully.

I ordered around £75 worth of groceries from their website. After waiting nine hours for the delivery - I phoned to ask what went wrong (no answer). I then sent two emails asking for a redelivery - no response. I've left a message on their website. It has now been four days and I've not received my groceries, my money back or any apology/explanation. This is beyond poor customer service. Given the amount of money, I am considering legal action.

I recently discovered an Italian food delivery service that tends to be more efficient than the average Tescos or Sainsburys. Good value for money and an exceptional selection of Italian products, perfect to throw a dinner with friends and show them what Italian food is really about. Could profit from a larger selection of products, especially on the "branded" side, outside the London central area.

Exceptional range of Italian product and same day delivery! Wow!

Deliver arrive wrong day and since nobody was home was left in the rubbish bin with other of our rubbish bags inside! Was a total shock. After complain I was told in uk is quite normal but they would redeliver the day I was suppose to receive it in the first place.
Delivery arrived with a bottle of ferrarelle leaking and a case of panna water missing also marron glace missing.
I was reassured to get a refund of the missing item but received only 5.13£ instead of nearly 20£:(
Waste of time amd energy sending emails amd calling.
Very disapponting after having paid 10pound of delivery plus quite pricey italian products.
DO NOT BUY FROM THIS COMPANY!

Very bad customer service. To get refunded of a missing item I had to call them. They don`t answer emails! I wouldn`t recommend them.

Instead of the usual gifts, this year I decided to send a box full of Italian goodies to my father and my Aunt. I opted for nifeislife as I had used this website previously when my son was at university in the UK (I live in Italy). My father and aunt were absolutely thrilled with the gifts and were particularly amazed with quality of the packaging (didn't quite understand their explanation, but the fresh goods were appararently 'encased' in some sort of customised ice packs...). Quality of goods also excellent. Prices of fresh goods are more or less the same as what I would pay in Italy (paid around £21 for 1kg of parmesan cheese matured 24 months). Wine and spirits much more expensive than Italy, but that's probably UK tax. They even called me in Italy to double check my aunt's address before delivery. Excellent service all round. I will definitely continue to use this company.