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Nihao has a rating of 4.0 stars from 1,010 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nihao most frequently mention customer service, good quality, and next order. Nihao ranks 3rd among Discount Jewelry sites.
This company does not typically respond to reviews
Loved my purchases they ship right away once complete you always get your order. Everything nicely packaged and so beautiful. They Respond back when asked anything thru WhatsApp never had no issues. I have done like 6-8 purchases from Nihaojewelry love there jewelry
Your descriptions on your site are so badly written they are laughable! Misspellings abound, which make me wonder if the items are any better than their descriptions. Maybe you should hire someone with a decent command of the English language, since you seems so eager to break into the US Market.
I am a Mexican user who has been buying on this page for more than a year and the truth is that the shopping experience has been quite good, the products are of a very good quality and at a fairly affordable price. I highly recommend this page to make purchases of jewelry, clothing or any other product that you can think of.
Tip for consumers:
You must be very aware of the shipment and always check the package as soon as it arrives at your home to check that everything has been sent
Products used:
Belts, jewelry, sunglasses, hair accessories
Nihao has incredible items to purchase! With a wide variety of beautiful merchandise to compliment any business or gift! Their shipping was great, never a hassle and everything was packaged neatly and safely! Their service is amazing and I recommend ALL my business friends to shop their site! They are amazing!
I have made many requests on the page and I have not had any problems, they have supported me at all times when problems arise. All the products are very nice, of excellent quality and the shipping seems to be expensive but all the products are worth it.
I have found Nihao to be an excellent shopping spot for any amount of different items. The help, support and service the Nihao people provide is awesome. They have made sure I can count on them every step of the way. Thank you very much!
Products used:
Beachwear
First the lady tells me it will processed in 5 days which is really 8 because I had to reach out. Then another lady tells me one of the items i ordered is not in stock but the manager tells me to trust him and that the whole order will be shipped in two days. Nope one was out of stock. I received a credit that disappeared even when i deleted the items from my cart. I paid shipping for 3 items originally and suppose to only be receiving 2. Yet I am suppose to pay shipping again for an item that was out of stock just to replace it. The customer service sucks and the support agents are good for nothing. They refer you to whatsapp so they can refer you again. I will never do business with these people again. I have not received anything yet and don't care if the quality is good. It wont be worth dealing with this again.
Tip for consumers:
whatsapp is the only communication (its poor) and you won't be notified that your item is not in stock immediately.
Products used:
Anklets
Hi. This package came with all the ordered items in perfect condition. Everything looks great and every single piece is beautiful and perfect. Just how I expected to be. I really love buying new pieces in nihao because of the quality of each jewel. I'm really happy with all my orders. Thank you so much.
Receive my order complete, everything that I order came perfect, protected. Was fast.
All the process was easy, the right price, and the product is beautiful. I will buy again for sure! Thank you
Maria C
Tip for consumers:
Multiple options so try to see all the options.
Products used:
Key chains
As a jewelry wholesale, I have a jewelry store online, and I always buy lots of different style of jewelry to meet my customers demand from Nihaojewelry for many years. I hope we can have a happily cooperation continue.
Tip for consumers:
If you have any question ,you had better contact with the staff of they company.
The best online store the products of good quality and beautiful wow There are very few things that arrive damaged but it does not matter I will continue buying because I love everything and it arrives in the time indicated until the door of your house
The store in general is perfect, they have a very good service, they have a variety of things and if something goes wrong they refund you instantly or if you have any questions they answer you very quickly, I love to buy here!
Products used:
Anillos collares bolsas cases
This is by far the best place to get jewelry! I'll never buy anywhere else, friendly customer service, and you can't beat the price! If something is out of stock they refund you or offer you credit to something similar! Even offer suggestions to help you out. Great place! I love these guys
Tip for consumers:
Keep in mind shipping takes longer, it’s coming from over seas-international shipping. But it’s well worth the wait
Products used:
Jewelry and belts
I am very pleased with the trial orders I've made so far in Nihao. I love the big variety of choices and, of course, the price to quality ratio. I am also very pleased that my parcel always has a tracking number that I can follow all the way & it's never lost!
Beware, if your package gets lost or stolen they will not do anything for you unless you provide a fedex claim code. The trick is that to fill up a claim you need the address of the sender which is only usa and canada (not china). Therefore, no code, no help! I recently buy from them, I was going out on a trip for 10 days so I contacted them 1 month in advance to make sure i coordinate someone to pick up my package but they assured me that none of my packages would arrive during that period. Both packages arrived during that period and one got lost... They did not refund me, gave me credit, anything. They only got me writing back and forth with them, with fedex, and with someone else on whatssap for about 8 days. At the end: No code, no help!
Buy at your own risk!
Tip for consumers:
use another!
Products used:
the one package that i got was incomplete!
I have purchased from Nihao two times so far and I am so happy with each one. Very unique and so many choices to choose from, staff very professional because they respond in a timely fashion and products arrive a fast considering it's over seas and I have recommend to all my clients as well.
Tip for consumers:
Easy to use but any concerns go through Facebook.
Products used:
Headbands
This is my first time ordering from Nihao Jewelry everything was look the same as it's on website... I got my order delivery in time all the way from USA... great products can't wait to place more orders. Thank you so much Nihao Jewelry.
Products used:
Jewelries, hair accessories, watches etc
It's very safe and reliable company, at any time they support you with no doubts. My experience has been really awesome. I have been ordering for 3 years and I have never had problems. Recommend Nihao to all of you.
I was unsure about ordering but as soon as I opened the very well packaged items I was more than happy with the items and the quality. I got some costume jewellery for my daughter and she loves it too. The product is exactly as they look in the pictures which is reassuring when I place my next order. I might also order some things for family Christmas and birthday presents. The shipping time was as they said and customer service has been very helpful via whatsapp.
Thankyou
Tip for consumers:
The website is very user friendly
Products used:
Jewellery, wall decals, necklace and bag
Im from Mexico
I placed an order and prices are great, jewelry is high quality and cool designs, the shipment cost is great because even with it the prices are low.
I loved my package and it is absolutely safe. My package came within a week.
Loved everything
I buy for the first time here looking to start my bussines, all my customers are very happy with the jewerly, has good quality and the shipping was fast just a little expensive,
I definitely will be buying here as my principal supplier.
Nihao has great and fast customer service. My assessor via WhatsApp never fails to respond as quickly as possible regarding any questions or concerns I may have. Also, quality of most products is great and in the case it is not, nihao is able to refund at least 50% or more in credit. Happy customer!
Products used:
Jewelry
Nihao jewelry has good customer support and if there are no products in stock, it gives you the option to change them for others. The products you offer are in accordance with the description they provide. Nihao jewelry is a recommended website to buy from.
Products used:
Eearrings, necklaces, chockers
I love this store, I have already made several purchases in this store and every time everything went very well. Pretty quality and fabulous parts and a great delivery time. I will continue to buy from this site and without a doubt I recommend it. I think the price is too cheap
Nihaojewelry is an excellent page, the price of items is too good and cheap. I always order with them because they offer excellent service and customer service. I love shopping in nihaojewelry. They are the best because in addition to having good prices they have very beautiful and trendy accessories, all my customers like their accessories
Ordered and shipped within a reasonable time via FedEx. FedEx is stating delivered, however I Filed a claim with FedEx and reached out to Niaho sales. Both companies are telling me to reach out to the other. All I wanted was the product to sample for my store. I haven't received the items or a refund. I will never order from them again.
Fast assistance from my adviser and clear information when resolving all my doubts, almost no wait time when having a quesiton, i have been ordering with nihao almost 2 years now, and i never had an issue that was not resolved succesfully, keep up the good work
Tip for consumers:
Order more to lower shipping cost
Products used:
Earrings
Easy to one-stop shopping and wholesale jewelry from professional jewelry store nihaojewelry. Com. Get affordable jewelry at worldwide from wholesale jewelry supplier. No minimum order and fast delivery.
Hi Sandra
We are sorry about that, for order NHUS220919721365 FedEx gave the delivered proof. If you didn't receive the package, Please check surveillance around your home, especially when FedEx is delivered the package to see whether they put it on. If the package shows the really put on your door, and you didn't receive it, we suggest that you can call the police for help, maybe was stolen.