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Nihao has a rating of 4.0 stars from 1,010 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nihao most frequently mention customer service, good quality, and next order. Nihao ranks 3rd among Discount Jewelry sites.
This company does not typically respond to reviews
Loved my purchases they ship right away once complete you always get your order. Everything nicely packaged and so beautiful. They Respond back when asked anything thru WhatsApp never had no issues. I have done like 6-8 purchases from Nihaojewelry love there jewelry
Your descriptions on your site are so badly written they are laughable! Misspellings abound, which make me wonder if the items are any better than their descriptions. Maybe you should hire someone with a decent command of the English language, since you seems so eager to break into the US Market.
I have search every where for the best selection and prices. Nihao has everything I need at the best prices. They are cheaper than the same products on alibaba and their shipping is alot cheaper too.
Products used:
Bracelets and anklets
We order about 500 us dollars worth of products, they sent it out, our address was slight incorrect, the vendor which is nihao jewelry.com requested fedex to return the shipment to them, then we opened a case with FedEx, the vendor nihao closed the case with FedEx once our shipment reached back to them and then they did NOT return our funds back to us and kept claiming the package was delivered to us but it was actually delivered back to them and we have proof.DO NOT DO BUSINESS WITH THIS SITE.!
Products used:
None because we never received our shipment!!
I am really really please with my order, all came accordingly with my order and very well packed, good quality, excellent costumer service! Thank you a lot for everything
Products used:
Hair accessories
I am really please with supplying my boutique with products from Nihao. My customers love the items and I get to offer safe and quality to my customers at affordable prices.
Products used:
jewelry
I've made about 10 orders with them. The quality is always perfect. If something is missing or you have concerns they are quick to resolve it!
Everything is perfect like in the photos, if you want to buy do it! They have amazing prices :) i love everything
Tip for consumers:
buy a lot of not heavy things
Products used:
accesorios
Super great prices, has a large variety to choose from. Shipping is super fast. I'm overall happy with my purchases.
Products used:
Jewelry
I am very happy with my purchase. Quality and customer service was great. I will definitely order again. Thank you
Perfect. Everything was great! I will definitely order again. These pieces are a very good quality. Perfect for online boutiques.
Tip for consumers:
I chose the cheapest shipping option and it took a good 3 weeks to get the order. Everything was in perfect condition.
Products used:
All of them. Order was perfect.
I keep buying everything through this website, I thing It is really good quality and the prices are reasonable,
Products used:
All of them
I loved all of the pieces I ordered! Everything was neatly packaged, and just as described. Thank you!
I buy all my jewelry for my business from Nihaojewelry their products are good even better in person.
Tip for consumers:
You’ll not regret it
Products used:
Jewelry
It is been always a pleasure to make business with this company. Service, products and communication always great.
Tip for consumers:
They have everything
Products used:
Shoes, watches, purses, bracelets, etc
This company is so unprofessional. They do not communicate. I order from them and my items was stuck in customs for almost a week before I was contacted by fed ex because the shipper was not responding to them. Fed ex advised me the shipper failed to provide custom paper work and are not responding to them. I advised them I can try and reach out. They have no contact number to be reached and they dont respond back immediately when emailed. I eventually got in contact with them and they said it was my fault it was stuck in customs and I needed to pay to get it out. Soo after a month of back and forth with multiple people from this company I advised they are scamming and I was getting an attorney involved. They attempted to try and send package back out when I requested a refund a month ago, after about another week or so back and forth with attorney they issued a refund 5/19/22 to my bank, sent me a refund document in Chinese I'm guessing. Still have not received refund so I emailed again and asked for them to send document in English. They are not wanting to do, so. This company is crooked and i would not refer anyone to shop here and be scammed out of money! People here are rude, no communication efforts at all, and you have to get your attorney involved just to get what's rightfully yours, your money. The items on this website is not worth the hassle, ths company does not make it EASY at all. I just Want my funds so I can completely wash my hands with this unprofessional company as this is causing emotional distress to myself and my company.
Tip for consumers:
Do not pay extra for faster shipping because you will not get it in time , they will forget your customs paperwork so you have additional shipping fees to pay. They make money off of shipping fees then scamming people out of more once items actually ship,
Products used:
Sunglasses to start, wanted to start a business relationship with the company but they are unprofessional and I refused to do business with this company
Hi,
The order # NHUS220413608920 you submit the chargeback due to the package you didn't receive it. And the tracking info shows that clearance in April 23rd, while you didn't clearance and the package was returned. If you want the refund or resend, and we accept the chargeback, the money we refuned
Great prices and amazing quality. Very satisfied with their quality my customers love everything. So much variety
Tip for consumers:
Shipping takes some time maybe one to two weeks
Products used:
Earrings headbands keychains
I love this store cheap prices with excellent quality no matter what u get headband clothes jewelry everything is great and shipping is fast...
Tip for consumers:
Great site
Products used:
All clothes and jewelry n shoes
I am still waiting on my shipment haven't been able to get in touch with anybody I will not be ordering from this site again
Hi, Tynisha, the order # NHUS220427618716 we shipped via dhl # 1607507532 below the tracking info for ref. The tracking info shows the estimated delivery date is May 19th, pls wait for it patiently, thx.
Here you can find the tracking information: https://mydhl.express.dhl/hk/en/tracking.html#/results?id=1607507532
If you have any questions, you can contact us via email(info@nihaojewelry.co.uk) or whatsapp.
My order is not showing up on fed ex however the customer service department has reassured me that my package will be delivered in a timely fashion
Tip for consumers:
Don’t order from this site if you’re trying to get your order in a timely fashion or want to track shipping
Products used:
Never received anything I ordered over a month ago!!
Hi, the shipping way you choose is shipping by sea, and the shipping time need 25-35 working days. We shipped it on May 1st, and the tracking info can be viewed when the package arrives in US and the local FedEx pick up.
This website has been a life changing experience. I have always have great experiences and if there's something wrong, they'll answer right away
Tip for consumers:
The more "expensive" the product is, the greatest quality you'll get
Products used:
Handbags
I have been using this site too stock my website with inventory for a couple of years now and I am satisfied everytime!
Products used:
Jewelry
I received the products and additionally Nihao sent me other things as a gift. I am very happy for this. Thank You.
Ordered hats. Sent all smashed up in an oval shape. Some were too small for an adult. Extremely long shipping (2 months).
Tip for consumers:
2 months to ship to New York
Items not securely packaged from damage
Products used:
Not sure I can sell the hats as they are bent out of shape.
Hi, sorry that you received hats that smashed up. In order to help you save the shipping cost, we compressed the hats. Also because of the shipping way you choose by sea, the shipping time needs about 30-40 working days.
Easy to one-stop shopping and wholesale jewelry from professional jewelry store nihaojewelry. Com. Get affordable jewelry at worldwide from wholesale jewelry supplier. No minimum order and fast delivery.
Dear customer, we are sorry about that. Do you contact your advisor yet? If she can't help you solve the problem, please email your order number to sales@nihaojewelry.co.uk or add this WhatsApp +86 15381023751, our service manager will get involved in her case.