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    Nihao

Nihao

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Overview

Nihao has a rating of 4.0 stars from 1,010 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nihao most frequently mention customer service, good quality, and next order. Nihao ranks 3rd among Discount Jewelry sites.

  • Service
    634
  • Value
    624
  • Shipping
    628
  • Returns
    512
  • Quality
    614

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
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702
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How would you rate Nihao?
Top Positive Review

“Loved my purchases”

luz G.
2/13/22

Loved my purchases they ship right away once complete you always get your order. Everything nicely packaged and so beautiful. They Respond back when asked anything thru WhatsApp never had no issues. I have done like 6-8 purchases from Nihaojewelry love there jewelry

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Top Critical Review

“Learn to spell!”

Christine Z.
6/12/24

Your descriptions on your site are so badly written they are laughable! Misspellings abound, which make me wonder if the items are any better than their descriptions. Maybe you should hire someone with a decent command of the English language, since you seems so eager to break into the US Market.

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Reviews (1,010)

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customer service (80)
Thumbnail of user karinab110
Arizona
1 review
3 helpful votes
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June 9th, 2023

I placed an order for a GOLD necklace. I received SILVER. Ok, no problem. They're human and got the order wrong. Well, I place a SECOND order for the GOLD necklace and again I receive SILVER. I contact customer service and was told "yes, we will ship the gold necklace". All good right? Well, I want to know when it would be shipped and if I would get an email notification. Lo and behold I get transferred to three other people and guess what?! "We see that you ordered GOLD and received SILVER, but we can't fix our errors. Order it again". Why?! Why should I spend more money on shipping when it's just ONE GOLD necklace that they keep messing up on? They do not know how to read an order and are not willing to work with their customers. Worst customer service. They lied to me!

Service
Thumbnail of user linetm2
Kenya
1 review
0 helpful votes
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January 9th, 2022

I had the best experience shopping with nihao. My customer service agent was amazing. All the way to Kenya and I got my goods. They ensured my package got to my freight forwarder. I also got the bags and there were of high quality and cute. I'll be sure returning to purchase other more items

Products used:
Bags

Service
Value
Shipping
Quality
Thumbnail of user fatoumatac3
Washington
0 reviews
0 helpful votes
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December 29th, 2021

Items are great in quality terms and the service was wonderful. Customer service walked me through the steps of placing my order and they let me know about my eligibility for discounts. Shipping was fast and I obtained everything I ordered.

Thumbnail of user milcak
Chile
1 review
0 helpful votes
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December 9th, 2021

I love shopping with them, why? Because they are responsible, the products arrive at the date they say, in case of any problem with the accessories they refund the money, and the most important of all is that they have everything at a good price.

Service
Value
Shipping
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Thumbnail of user christinan288
Australia
1 review
0 helpful votes
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March 10th, 2022

Amazing products with very good customer service. Definitely will be purchasing from here in the future. There products are such good quality and are amazing for the price. They provide excellent service if you have any quest and they are very quick to reply :)

Tip for consumers:
They provide amazing customer service

Products used:
Jewellery, sunglasses, handbags

Service
Value
Shipping
Returns
Quality
Thumbnail of user vanillel
Reunion
1 review
0 helpful votes
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July 16th, 2021

I am satisfied with the service offered by Nihao! I live far away and yet the products arrive in good condition. If there is a damaged product or there is a breakage, I get my money back which I appreciate. I recommend Nihao. I have been working with them for a few months and I would like to continue this partnership.

Tip for consumers:
Yes, very good service

Products used:
Many different types of products

Service
Value
Shipping
Returns
Quality
Thumbnail of user alia907
Arizona
1 review
1 helpful vote
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March 1st, 2022

When am opening my business i tried this site to ship goods I was afraid in the first but when the goods arrived and saw it in a perfect way…… even sometimes the stuff was better than the pictures… I decided to work most of my business with nihao

Tip for consumers:
Perfect site

Products used:
Accessories tumblers….

Service
Value
Shipping
Quality
Thumbnail of user janicej588
Canada
1 review
0 helpful votes
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September 17th, 2023

Two cotton night gowns were not cotton, one like rayon and one was a polyester and the nicer of the two -the rayon like one was way too small, only one of 5 items was decent but also a bit small
Aug 29,2023 nihaojewelry Miscellaneous 57.52 USD@ 1.*******
$87 Canadian

Better to look for deals at home

Tip for consumers:
Concerned as there ratings were high so ordered from them and was disappointed

Products used:
none yet gave one away

Service
Value
Shipping
Quality
Thumbnail of user dalilae2
Mexico
1 review
0 helpful votes
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February 16th, 2022

I am very happy with this platform. I can find almost everything in here, since accessories for hair till fancy jewelry. The advantage in this platform is that I can get the photos and show them to my customers. Everything is in good order and it's easier to find the wished product in a second.

Tip for consumers:
Buy intelligently. There are many good quality products

Products used:
All of them. All products are amazing

Service
Value
Shipping
Returns
Quality
Thumbnail of user claudettem31
Mexico
1 review
0 helpful votes
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June 25th, 2021

I am Mexican and I started a company thanks to Nihao, the products are of high quality, all at a very accessible price and very fast shipping to the whole world. If you have any questions, the site will send you an advisor who will kindly answer all your questions. The products are beautiful, and very modern. They sell products that are very difficult to find and expensive elsewhere, but in Nihao they are very cheap prices.

Service
Value
Shipping
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Quality
Thumbnail of user hindz1
Maryland
2 reviews
6 helpful votes
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June 15th, 2022

Pay attention when buying from this website don't order until you make sure everything like you want it ask so many time the agents if you have requests because sometimes they just say oh yeeh that's confirmed without understanding and that's what happen with me and also you should know that if you need to return they charge you the shipping fee and if you want cancel you pay 15% of your order they offered me to cancel without the cancellation fee but I have some personal Items other that the ones that I have issue with so that's not a solution for me so please pay attention and be sure you set everything before ordering specially for wholesale

Thumbnail of user lilyc92
lily c. – Nihao Rep

Hi dear,
All cancel rules and return policy we listed on our website, first your order over 6 hours, and we have begun to prepare your products, that's why we need to charge you 15% as a service fee, second for the return policy we mentioned several times. It is clearly said that "We do not offer Freight To Collect (FTC) service for the packages returned to us. The return cost must be borne by yourself" and "The original shipping fee and Shipping Guarantee are non-refundable." Please read carefully about our return and refund policy here: https://www.nihaojewelry.com/return-and-refund

Thumbnail of user evelynm424
Mexico
1 review
0 helpful votes
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March 9th, 2022

I liked the quality of the products, very good, but what is not favorable is that they do not notify you before making the payment that a product is not available, because then it is difficult to see how to get a refund or send the product

Thumbnail of user nelsons158
Canada
1 review
3 helpful votes
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May 2nd, 2022

This is a crooked chinese company, do not buy anything from this company. When you place the order it shows available, the moment you pay for the order, the status of your order changes to shortage, they will not return your money, if you try to order again, you cannot us the credit for shipping charges, you need to pay shipping separately, and again they will indicate your order in shortage. In other words you keep paying them money and will not get your order mailed out.

Tip for consumers:
Fraudsters

Products used:
clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user lilyc92
lily c. – Nihao Rep

Hi Nelson, we will refund for out-of-stock items, but you will need to contact your business manager first and provide your order number. Please send an email to sales@nihaojewelry.co.uk or add this WhatsApp+86 15381023751. She is your advisor, thank you.

Thumbnail of user monserratc3
Mexico
1 review
0 helpful votes
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September 9th, 2021

My experience with Nihao has been very good, the quality of the products never disappoints, since for the prices that are handled, the quality is surprisingly good, many people see the cost of shipping as a disadvantage, however considering that they use DHL, I can to say that it is a very good price (my father works at DHL), considering where the products are shipped from.

As a business it leaves you a good profit margin.

Another advantage of shopping with Nihao is undoubtedly that they have so many new products all the time, which allows us to offer attractive products for our customers.

Tip for consumers:
always check before end ur order

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacquelineo117
New Jersey
1 review
0 helpful votes
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December 18th, 2021

I ordered handbags and and some accessories. I received everything except for 1 handbag, I contacted customer service and they gave me a credit for it. Two bags came with defects but again customer service refunded me 50%. I will order again, good products and good customer service.

Tip for consumers:
Look at all your items closely when you receive them.

Service
Value
Shipping
Quality
Thumbnail of user shawnisv
Curacao
1 review
0 helpful votes
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July 14th, 2021

I love the way they continuously update their merchandise making each visit to the site a new experience with new on trend styles. This is my 2nd purchase and i specifically love the Bohemian accessories

Products used:
Earrings

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaimew45
Massachusetts
1 review
14 helpful votes
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December 16th, 2020

I placed an order in September and tried to cancel the order while it was still processing. They stated that the order had shipped (though the FedEx tracking number did not show up until the next day). It was shipped to the US and I contacted FedEx to not deliver the package and return it to the seller. I have gone back and forth with this company for over 3 months, only to find out that FedEx contacted Nihao no less than 4 times and destroyed the package when there was no response. I cannot file a claim against the package, only the shipper can. Nihao insists that I received the package. I did not, and they will not contact FedEx to get the correct information or to file a claim. Now I have no product, I'm out the amount that I paid and am completely disgusted by this company. I urge everyone not to do business with this company because if there is an issue of any kind, the consumer will be the one taking a loss.

Thumbnail of user yardenc1
Israel
1 review
0 helpful votes
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December 22nd, 2021

I have worked with several companies in the past, most of them disappointed when it comes to customer service.
Nihao has The most efficient and helpful customer service I have ever worked with, I found a new supplier.

Tip for consumers:
Just talk to them if you need any help

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user dylanr126
New York
1 review
5 helpful votes
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January 7th, 2022

I received earrings that were defective and received no support. They didn't admit that they did anything wrong and made me feel like I did something wrong. At the end they wanted me to pay to ship back the product at half the cost of the product to get my money back
Don't buy from these people they are scammers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lilyc92
lily c. – Nihao Rep

Hi Dylan, we are sorry for the bad experience. Do you contact your advisor? If she can't help you solve the problem, please email your order number to sales@nihaojewelry.co.uk or add this WhatsApp +86 15381023751, our service manager will get involved in your case.

Thumbnail of user jonit32
Pennsylvania
1 review
8 helpful votes
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April 27th, 2022

They keep canceling my orders but gladly taking my money. When I put in a dispute with Paypal, they keep crying to cancel the dispute and we will give you your money back. I have not yet gotten a refund! Thieves!

Tip for consumers:
My tip is don't bother. They are untrustworthy. I'm fighting them in a dispute now. They keep canceling my orders but gladly helped themselves to my money. "STAY AWAY" from this "JUNK SITE!!!"

Products used:
Jewelry, clothes

Service
Value
Shipping
Returns
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Thumbnail of user lilyc92
lily c. – Nihao Rep

Hi, the order we canceled and refunded to your PayPal. We have the refunded record, pls check with your PayPal. Thanks!

Thumbnail of user cassandrar176
New York
1 review
0 helpful votes
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March 15th, 2022

I've been using nihao jewlery for my business for more than 6 months now and I think the products are good at the price points they give and made it very easy to start my business. Packages usually get here on or before arrival time and packing is nice and secure. I recommend nihao jewlery!

Products used:
Purses,bracelets,earrings, keychains

Service
Value
Shipping
Quality
Thumbnail of user marianam87
Mexico
1 review
0 helpful votes
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April 27th, 2021

Nihao Jewerly is a 100% reliable company, I highly recommend you to make your purchases on this page, because everything is very nice and at an incredible price, I always buy my accessories in Nihaojewelry-Wholesale. I love everything, the attention they offer is also very good. I love her

Service
Value
Shipping
Returns
Quality
Thumbnail of user arelypjb553
Mexico
1 review
0 helpful votes
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October 7th, 2023

It is the best site for wholesale purchases, the jewelry is of very good quality as well as the clothing, it is very cheap and things arrive exactly as the images, it is the best option to buy online, the shipping methods are cheap and very fast, I like the option to choose your shipping method in terms of your budget.

Products used:
Jewelry and clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user zhiqiangh
China
1 review
5 helpful votes
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May 17th, 2017

Nihaojewelry.com Professional Jewelry Supplier and Manufacturer in China
Wholesale jewelery from China at Nihaojewelry.com. Professional Jewelry Supplier and Manufacturer.We offers competitive pricing, excellent service, ordering convenience and fast product delivery.

Thumbnail of user patriciaz738
VG
1 review
6 helpful votes
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March 11th, 2023
Verified purchase

I dislike writing negative reviews, but after several of my colleague have experienced the same issues. I can't write a review of the product because I never received it.
This company is either a scam or does not know how to ship their products out...I feel for DHL or Fed Ex...they are getting blamed for all this companies shipping errors.
Their customer service is a circle of accomplishing nothing. I work in the Customer Service business...I wouldn't have a business if I treated by clients.
Didn't get your product...file a claim with the shipping company...even though you point out that it was their error...doesn't matter...FILE A CLAIM WITH THE SHIPPING COMPANY!
What I am noticing...every time a bad review comes in...immediately a positive review comes in. HMMMM
If you have an issue with this company...please write a review...
Stick with a good reliable company,...it is not worth any savings you might get...AMAZON, MADE IN THE USA/CANADA,UK...

Tip for consumers:
DO NOT USE...I believe it is a SCAM

Products used:
Absolutely nothing....

Service
Shipping
Returns
Thumbnail of user lilyc92
lily c. – Nihao Rep

Hi Patricia
We are really sorry about this problem didn't solved yet. Our process of the package didn't received is first you need to file a claim of the local DHL as the shipping address in DHL shipping label is right, after we get the claim number, we will ask a compensation from DHL. We hope you could help us, and for this order we can resend or refund, which one you prefer?

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Easy to one-stop shopping and wholesale jewelry from professional jewelry store nihaojewelry. Com. Get affordable jewelry at worldwide from wholesale jewelry supplier. No minimum order and fast delivery.

Company Representative

Thumbnail of user lilyc92
lily c.
Typically does not respond to reviews

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