• Nike

Nike

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Overview

Nike has a rating of 1.9 stars from 472 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nike most frequently mention customer service, delivery date, and next day problems. Nike ranks 681st among Shoes sites.

  • Service
    179
  • Value
    174
  • Shipping
    168
  • Returns
    152
  • Quality
    159
Positive reviews (last 12 months): 13.2%
Positive
5
Neutral
2
Negative
31
152
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How would you rate Nike?
Top Positive Review

“Design of sports shoes”

Zar K.
3/6/24

I recently bought 2 pairs of shoes for my kids,for school sports,I feel like their performance is boosted,becouse excellent design and now no more stinky smelly feet. Due to inner material which is porous and breathable.thanks nike

Top Critical Review

“Horrible warranty”

Noelia R.
9/25/24

Nike supposedly has a two year warranty but it starts when the shoe was manufactured not when you purchased it. Basically you can buy a pair today and they could be falling apart 6 months later and they will not honor the warranty if it was made over 2 years ago.How am I to know as a consumer when the shoe was manufactured? I can tell you when I purchased it how much it cost and that it's defective. They should put an expiration date on your receipt so you can shop for their product as you would milk. Both pairs are less than 2 years old

Reviews (472)

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Reviews that mention popular keywords

customer service (84) nike shoes (22) nike store (16)
Thumbnail of user erink468
Canada
1 review
0 helpful votes
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October 7th, 2022

I bought Nike air max for my 10 year old son. After only 10 days of wear the sides got 2 holes in them. After a month the whole side was almost blown out. I contacted Nike Canada And sent pictures of the shoes and was told by representative it is definitely a manufacturing issue, I asked if I needed to send them in and he said no a warranty pair would be sent in the mail and I would receive in six weeks. After six weeks of not hearing anything I contacted like again only to be told that I must pay to send them back to be assessed warranty. Meanwhile I was waiting six weeks for shoes I was told for coming and my son was wearing sneakers full of holes while I waited. I then spent $40 to send the sneakers back only to hear from Nick today that they are not warranty in the sneakers because it is not manufacturing it's the use of the sneaker. My son wore them for less than a month with the sides blowing out of them. It's ridiculous that they would not be warranted and cannot stand a few weeks on a 10-year-old foot extremely disappointing and frustrating and poor customer service and quality from Nike.

Products used:
Sneakers

Thumbnail of user adegbolajason
Nigeria
1 review
0 helpful votes
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January 13th, 2023

Quite honestly, I am yet to buy a Nike made Sneaker that I did not love. The design is crafted in such a way that gives you the best foot wear experience and it has got the style to match.

Thumbnail of user wilburx2
Virginia
5 reviews
3 helpful votes
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June 9th, 2020

I had a good experience buying at nike.com. The website is really easy to navigate, one thing that I did not like so much is that the shipping took really long.

Thumbnail of user janetc15
New York
106 reviews
430 helpful votes
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December 6th, 2020

I wouldn't order again unless I REALLY want something. I'm neutral about this situation because Nike didn't really do anything wrong and their website and process was very easy to handle which is why I gave them 5-star because I didn't want to be biased. However, read the returns instructions carefully. I was under the impression that Nike has a free shipping (minimum order) and free returns policy.

I took a risk (first order on Nike) and bought this $220 jacket that categorized itself as loose fit, so I went with their smallest size on the chart which was XS. I'm normally a size S in everything USA. When this XS jacket turned out too big still, I thought "no problem, I'll just return". I went through the process and it turns out the return label for guests is just a mailer label. It's not a pre-paid return label which is for members only. I made an account after to see if I could get the pre-paid label but of course, it didn't recognize my order even though the account and order was made from the same email.

Now I have to commute 1 hour to a Nike store to return because this jacket is so large and heavy, shipping it back would cost at least $30 and I'm responsible for it if it's lost in transit. Unless you want to make an account just for that ONE item at Nike, I would say don't bother unless you're ok with paying for returns. God knows what UPS or the post office will charge you.

Thumbnail of user avajo
Canada
3 reviews
0 helpful votes
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January 30th, 2022

I love Nike Air max 90s so of course I'm going to do this review becausei love to buy new shoes on a regular and customized shoes even more so Nike I love you guys only thing you need to up your game is making it so even when bought online we can do a return in stores

Products used:
Shoes I've ordered clothing sandals

Value
Shipping
Returns
Quality
Thumbnail of user lisaj466
Texas
1 review
14 helpful votes
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December 21st, 2019

Ordered a pair of Nike Air Force 1's showed available and paid for next day delivery. The next day I got a tracking number for the Fed Ex delivery. After waiting half the day with no delivery I called Fed Ex. Fed Ex states the tracking number was not valid and was not in their system. Fed Ex advised me to contact the sender. Called Nike was told that although the email said shipped the tracking number was no good and they did not have the shoes in stock. A refund after Christmas and a discount to make an online purchase is what I was told was available. He went on to say I was one of many customers calling with the same complaint. I ask for a supervisor but was told he was on another line handling another complaint. He then offered the number to the corporate office which would not open until Monday morning.
Worst customer service ever. Nike has my money and I have no merchandise. Money is withdrawn immediately from my account but I have to wait 2-5 days for a refund. Nike was my go to brand but time to move on.

Thumbnail of user aharona2
Israel
1 review
2 helpful votes
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June 12th, 2020

Jordan Max are great sports boots. They are very comfortable. Actually, I got thm like a present. I was happy about that. It is very convenient to ride a bike wearing them.

Thumbnail of user caras1
New Jersey
16 reviews
55 helpful votes
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May 8th, 2013

This site has awesome athletic wear and shoes. I recently got running shoes that I just love. Their items are very well designed. They are comfy and very attractive.

Thumbnail of user lanab33
8 reviews
1 helpful vote
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November 22nd, 2018

Very comfortable and high quality sports wear. I am in love with Nike clothes and shoes. I only shop in physical shops and receive only the best type of services. I am a very satisfied customer.

Thumbnail of user intuitwww
RU
1 review
3 helpful votes
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June 19th, 2023

Excellent running shoes, I always take only this company. I like the ease of running and the high durability of Nike. Puma are also good, but I am loyal to Nike.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomasf39
Finland
4 reviews
1 helpful vote
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June 1st, 2022

I recommend, I constantly buy and upgrade at nike, I am satisfied with the quality
Beautiful store with fair prices. The staff is always friendly and attentive.

Thumbnail of user marizk
Netherlands
1 review
0 helpful votes
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August 15th, 2019

After i got my pair of shoes, i immediately returned because the size (my normal size was too small) I bought 1 size bigger and returned the first one asap, but until now after 2 weeks of waiting refund is still not my account. They said they refunded it already but IT WAS DEPOSITED TO ANOTHER ACCOUNT. This is so traumatizing!

Thumbnail of user miked526
Ohio
1 review
1 helpful vote
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September 4th, 2018

All the clothes I have with the nike logo I will cover with a x. The shoes I will send back to your company or burn I will not buy anything with your logo again

Thumbnail of user julies2276
Michigan
1 review
0 helpful votes
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April 16th, 2022

If Nike is an American multinational corporation that is engaged in the design, development, manufacturing, and worldwide marketing and sales of footwear, then why are there literally four pairs of shoes that are sold in mens wide? It's frustrating and disappointing that this multi-billion dollar company doesn't understand that everyone's foot is not a M. My options are black mesh with a white swoosh, or black mesh with a black swoosh. My conversation with customer support was a waste of time. For my frustration, they gave me 10% off. I literally just told them I cannot find shoes, but here's 10% off, SMH. I am beyond frustrated with Nike. Corporation that is engaged in the design, development, manufacturing, and worldwide marketing and sales of footwear, then why are there literally four pairs of shoes that are sold in mens wide? It's frustrating and disappointing that this multi-billion dollar company doesn't understand that everyone's foot is not a M. My options are black mesh with a white swoosh, or black mesh with a black swoosh. My conversation with customer support was a waste of time. For my frustration, they gave me 10% off. I literally just told them I cannot find shoes, but here's 10% off, SMH. I am beyond frustrated with Nike.

Thumbnail of user kerryc304
Ukraine
2 reviews
0 helpful votes
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May 22nd, 2021

I loved that brand for a long time. I had a lot of clothes and trainers of this brand. Now I buy different sport brand clothes. What I can say is the trainers are good of this brand.

Thumbnail of user natalijas2
Canada
1 review
0 helpful votes
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November 21st, 2022

I ordered a pair of shoes with Nike.com and the experience has been really 'meh'.

1. The order tracking was unreliable: information on the order page was not updated, the email notification "order shipped" was sent after the order was delivered, and I did not receive "delivered order" notification in time to ensure I could pick up the package so it wouldn't be stolen.
2. The support team was not able to provide more details on the order than the non-fuctional order page; I would not blame this on a support specialist as I think they might not have the needed information. However, overall it was a disappointing experience.
3. Support chat is bugged: I was in the middle of the chat with a customer support specialist; they told me something like "please wait a minute, I'll get back to you" and the chat was closed due to me being inactive.
4. Shipping is very slow - I was expected much speedier delivery from Nike; in the future, I'd prefer to order from a reseller instead or choose another brand.

Thumbnail of user johnd5786
GB
1 review
0 helpful votes
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December 2nd, 2021

One of my favorite brands. It's always comfort and stylish. A few weeks ago I bought 2 pairs of sneakers Air Jordan 1 Hi FlyEase and Nike Metcon 7. Both pairs a great, I'm happy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carriew89
Carrie W.
California
1 review
0 helpful votes
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January 26th, 2019

One of my pet peeves is when you order something online to make your life easier and you end up on the phone with them on and off for 2-3 weeks holding everybody's hand and trying to get them to do their job correctly. I ordered a pair of shoes from Nike. I got the item I ordered, but with someone else's receipt in the box. I had to call customer service to get my correct receipt and shipping label e-mailed to me so that I could return the shoes. The shipping label with the incorrect information they already sent me was pre-paid. The correct one they sent me was not, so I ended up paying $17 to ship the shoes back to Nike. They did not send me a confirmation that they received them or that a return was being processed, so I had to call them again. I asked if I could be reimbursed because I had to pay to return the shoes because of a mistake they had made. They said they would give me a discount on the next pair of shoes I ordered...even though I am obviously not eager to repeat this experience. It's not so much the amount of money, it's the principle. They made a mistake, then made ANOTHER mistake on top of it, and because I didn't have time to make yet another phone call to them asking them to send me the correct label, I had to pay for it and they are not willing to meet me halfway.

Thumbnail of user melodeem3
Oregon
1 review
0 helpful votes
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September 3rd, 2018

As a shareholder in this company if you run an add with Kappernick I swear I am not only out as a shareholder but as a consumer of the brand as well for life. Bad move how stupid can you be.

Thumbnail of user susanh4171
Georgia
1 review
0 helpful votes
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July 23rd, 2023

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE. Literally tried for 12 hours to order an egift card for my son's birthday. Tried THREE TIMES to order online, with no success. Called there and spoke with FOUR DIFFERENT PEOPLE who STILL could not figure out how to place an order for me! Unbelieveable that this company is still in business.

Service
Shipping
Thumbnail of user degero
Netherlands
1 review
1 helpful vote
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October 11th, 2019

I received a gift card as a birthday gift. I didn't use it for couple of months since the website says it doesn't expire. When I tried to use it in a nike store (after picking items I wanted to buy), the cashier told me that I could only use it online. When I went to the online store, the card gave an error.

I called customer services and after waiting for many minutes to speak to someone, and for that someone to speak to someone else... she told me that the card had expired, but that "I shouldn't worry" because they would issue me a new one... which would take 3 - 5 days and she would call me to give me the new card number...

The story is clear and honest. The issue may seem to have been solved. BUT imagine buying a 'gift' for someone and him/her having to go through such a hassle to be able to use that gift?! This is not customer-centred service, it is organization-centred service! This was even clearer when the lady said she could only call me (and not email me) because she is a phone-agent. Apparently phone agents and email agents are different people sitting in different departments and the organisational system does not allow them to communicate with each other. Unbelievable! Awful, awful experience. I am never stepping into a nike store again.

Thumbnail of user aniecef
Washington
37 reviews
196 helpful votes
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August 7th, 2013

Obviously, they're legit because its Nike. Like, that's a huge company. But just because they're legit doesn't mean they're the greatest place to order from. Recently, I ordered a pair of shoes from here and I ordered them at like 6 A. M on August 1st. By noon they sent me an email telling me that my order has been shipped. I was in awe. Like, WHAT? It's only been a few hours! But yep, about a day later I received an email from UPS (I'm enrolled in UPS My Choice, its a great program if UPS ever delivers to your house and if someone is trying to surprise you with a gift and it gets sent to your house. You'll get the email) the email was telling me that my package will arrive on Monday the 5th between 2:45pm and 6:45 pm. Super specific.

I'm thinking, wow this is the best order I've ever gotten. And lo and behold on Monday the 5th at 2:52 pm my package arrived. And it was in a big box and in that box was another box with the shoes in them. I liked it better because no one could tell I had ordered shoes. Oh Nike, you've won my heart. If I ever need Nikes again I'm ordering them rather than going in the store to get them.

Thumbnail of user michellecaneo
Canada
1 review
0 helpful votes
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April 9th, 2023

Dylan mulvaney is mocking female athletes and taking the 1% spot light from hard working talented female athletes who give their blood sweat and tears for the sport.

Thumbnail of user jasdi.16092000
Honduras
3 reviews
0 helpful votes
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August 3rd, 2023

I love the nike shoes, not so much the running apparel because adidas has better looking, but when we talk about the runinng shoes... Nike is the best! For me :)

Tip for consumers:
No

Products used:
Nike runinng shoes

Value
Shipping
Quality
Thumbnail of user jillm739
California
1 review
0 helpful votes
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February 25th, 2022

I had to pay shipping of $20 to return shoes. Then they only refunded me 80 of the 90 dollars the shoe cost. $30 to return a pair of shoes is rediculous! I will NEVER order anything Nike again.

Tip for consumers:
Nike charges approx $30 to return shoes. Don't order Nike.

Products used:
None. I will never use ANY Nike product again.

Service
Value
Shipping
Returns
Quality

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