• Nike

Nike

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Overview

Nike has a rating of 1.9 stars from 472 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nike most frequently mention customer service, delivery date, and next day problems. Nike ranks 681st among Shoes sites.

  • Service
    179
  • Value
    174
  • Shipping
    168
  • Returns
    152
  • Quality
    159
Positive reviews (last 12 months): 13.2%
Positive
5
Neutral
2
Negative
31
152
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How would you rate Nike?
Top Positive Review

“Design of sports shoes”

Zar K.
3/6/24

I recently bought 2 pairs of shoes for my kids,for school sports,I feel like their performance is boosted,becouse excellent design and now no more stinky smelly feet. Due to inner material which is porous and breathable.thanks nike

Top Critical Review

“Horrible warranty”

Noelia R.
9/25/24

Nike supposedly has a two year warranty but it starts when the shoe was manufactured not when you purchased it. Basically you can buy a pair today and they could be falling apart 6 months later and they will not honor the warranty if it was made over 2 years ago.How am I to know as a consumer when the shoe was manufactured? I can tell you when I purchased it how much it cost and that it's defective. They should put an expiration date on your receipt so you can shop for their product as you would milk. Both pairs are less than 2 years old

Reviews (472)

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Reviews that mention popular keywords

customer service (84) nike shoes (22) nike store (16)
Thumbnail of user jillm739
California
1 review
0 helpful votes
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February 25th, 2022

I had to pay shipping of $20 to return shoes. Then they only refunded me 80 of the 90 dollars the shoe cost. $30 to return a pair of shoes is rediculous! I will NEVER order anything Nike again.

Tip for consumers:
Nike charges approx $30 to return shoes. Don't order Nike.

Products used:
None. I will never use ANY Nike product again.

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Value
Shipping
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Thumbnail of user harmoneys
Indiana
1 review
0 helpful votes
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September 5th, 2023

I love Nike it is the best shoe brand I can take my runs and my feet won't hurt this helps my mom get up and ready for her day and me it is stylish with their dunks me and my entire family love it.

Thumbnail of user amandaa1430
Wisconsin
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

I ordered three items when Nike was offering the sitewide discount. Two sweatshirts arrived separately within a couple weeks. The AF1s I ordered for my daughter said they shipped around the same time and a FedEx tracking number was provided. It seemed like shipping was taking a really long time so I checked the tracking and FedEx never received the package. I decided to contact customer service because two weeks had passed since the tracking number was issued. After more than 30 minutes in chat with "Jom" whose communication was a mix of auto response and really bad English, I was informed that "FedEx lost the package" (funny since they never received it) and did I want a reship or refund. I requested reship and was then told the shoe was out of stock and my only option was a refund. I expressed that my daughter was going to be really disappointed and was told I should shop for the shoes elsewhere!?#@! I asked if the shoes were "found" if they would still be shipped and was told my only option was a refund. I asked for details/documentation of the refund. Chat has timed out twice now and despite being told I would get documentation "Jom" has not provided it. I guess this is the last time I'll be shopping Nike - what a joke and total waste of time. It's now been an hour in the online chat and my issue is yet to be resolved.

Tip for consumers:
Assume customer service will be completely unhelpful if any issues arise.

Service
Value
Shipping
Thumbnail of user kborlie
Pennsylvania
1 review
1 helpful vote
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September 4th, 2023

NIKE SHOES ONLINE STORE is a scam. DO NOT buy these cheap, used, refurbished Nike shoes.
Bought Air Jordan's from Nike Shoes Online Store. Took weeks to get my shoes. Look used. The return address on package is Sacramento, California. However, the actual RETURN address is VIETNAM. Costs about as much as the shoes to return to Vietnam. SCAM. This is the customer service email of the site:
*******@cservicesteam.com.

Thumbnail of user ciaram11
Georgia
1 review
3 helpful votes
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December 21st, 2017

Worth the read, but quite long, but unfortunately that's the experience I've had in the past 48 hours. I would choose 0 stars but that's not an option.

-I've spent over 2 hours collectively on hold during the busy holiday.
-I've been sent to a store that "had the shoes on hold for me by a manager named Lincoln." Glad I called the store although I was already halfway there didn't even have the shoes in stock and no manager named Lincoln. Unfortunate the Nike employees weren't even capable of calling a store and directing me there.
-I originally ordered these shoes on black Friday looked to exchange them for a different size... got an email after the exchange that they didn't even have the size I wanted in stock and they had refunded me my money. Would have been nice to know they were out of stock when I spoke to customer service the 1st time that they didn't have what I wanted.
-And after all of this all they want to offer me is 20% my purchase? That wouldn't even cover the gas I spent going to the wrong location during Christmas traffic.

I have never written a poor review for any company in my life, knowing that it wasn't worth it but believe me when I say I will NEVER shop from Nike again with the way they have treated me with inconsistency and incompetence.

Thumbnail of user marko500
Illinois
2 reviews
0 helpful votes
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November 25th, 2020

Nike has been a trusted brand and I have only good memories wearing Nike and wil continue wearing Nike til iam old and great.
Keep up the good work Nike team.

Thumbnail of user alexf569
GB
3 reviews
7 helpful votes
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September 8th, 2021

Love everything - from hot, really hot sneakers to t-shirts and hoodies. I love the style and comfort. Love the way I look in it. Nike - Just Do It <3

Thumbnail of user deonab
Illinois
3 reviews
15 helpful votes
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August 15th, 2017

After using a coupon that expired a few days from when I was testing it out before purchase I tried it again 12 hrs before purchase on the 13th. The coupon didn't work so I did a live *******@7am on the 15th to see if it can be fix and if I can get a new promo. If I'm not mistaking her name was Angelica and she gave me a hard time by having a small argument then said she will finally help me. She asked for the items and I asked her to wait as I went back to my cart on my phone in a different tab that it was located on. She decided to disconnect me within one minute making me not want to continue ordering from Nike because of the bad customer service, but instead I called in and Ashley helped me over the phone. When I told her I tried live chat but the lady disconnect after an disagreement she changed the subject instead of following through with my report or connect me with someone higher to let them know. This was the first time this happened after being a Nike customer for years. I will continue ordering but their stars have drop from 5 to 4.5, hopefully it never reach 3.

Thumbnail of user melissaa218
Minnesota
1 review
1 helpful vote
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September 12th, 2019

In July 2019 I placed an order for customer football cleats for my grandson. After placing the order the date I was given for delivery was August 27. August 27 came and went with no shoes being delivered. Checked status on line and still had a delivery date of August 27. Contacted Nike via chat was told they were missing a piece they needed to complete the shoes and they would delivery September 10. I was also told at that time that they over sold and are only allowed to make so many a day. Received an email on 9/9 stating they were finished and shipped. Tracked them and it showed a delivery date of 9/10, then showed they were delivered that same day. Went home from work - no shoes. Checked tracking again and the date was now 9/11. Still no shoes. Checked tracking again now shoes 9/13. Contacted Nike via Chat again and all I got was sorry for the delay, we can give you 15% on your next purchase. My reply - KEEP YOUR 15% I WILL NEVER PLACE ANOTHER ORDER WITH NIKE AGAIN! High school football will be over for the season by the time I get these shoes. Very disappointed!

Thumbnail of user garyd804
Florida
3 reviews
1 helpful vote
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August 11th, 2021

I've bought several pairs of Nike shoes over the last few years, and they've always lasted a long time. I enjoy them a lot!

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user manjinderd2
Canada
1 review
0 helpful votes
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December 19th, 2023

They always give you wrong information over the phone. I will not shop with them anymore. They don't know how to deal with clients.

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Value
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Thumbnail of user eleanorl20
GB
1 review
3 helpful votes
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September 5th, 2018

It is unfortunate that racist supremacists are trying to bring this brand down - by the way - impossible because the brand has decided to stand on the side of truth and equality.
No mind - black consumers (of which I am one) tend to have huge buying power when it comes to sports apparel.
"A new report from Nielsen on the current buying power of consumers of color offers a fascinating look at how we're spending our money. In the report Black Dollars Matter: The Sales Impact of Black Consumers, the message is clear: While African Americans make up just 14% of the population, [they] are responsible for some $1.2 trillion in purchases annually".
I buy Nike goods anyway. I purchased the Nike Vapormax Flyknit trainers - £170 this morning. My son used to favour Adidas - not anymore.
For every Nike trainer thrown away, you will find black people and those who consider themselves allies will be purchasing more and more Nike goods. I bet if you look at their profit margins in the next half year or so, you will find that they will have increased. Also there is the small issue of demographics. The world population is 7.4 billion. The demographic of those who are burning Nike goods number 850,000,000. Do the maths - there are more of us - than them.
http://fortune.com/2018/02/28/raceahead-nielsen-report-black-buying-power/

Thumbnail of user jovanchon
New Jersey
1 review
2 helpful votes
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August 23rd, 2023
Verified purchase

Unprofessional company, waiting time for shipping is too long. Online ordering is not the good and I don't recommend it.

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Value
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Thumbnail of user ianm608
Florida
1 review
1 helpful vote
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July 2nd, 2021

WON A RAFFLE FOR MENS SIZE 10 UNC DUNKS ON THE SNKRS APP. PAID 100 FOR THEM. NIKE SENT ME TODDLER SIZE 6C WHICH ARE ONLY 50 DOLLARS. CALLED NIKE TO MAKE THIS RIGHT. THEY SAY " WERE SORRY BUT WERE OUT OF STOCK OF YOUR SIZE." (WHICH I WON BY RAFFLE! ALMOST IMPOSSIBLE TO WIN) THEY PROCEED TO OFFER ME A REFUND AND TELL ME THEY'LL SEND A RETURN FOR THE TODDLER SIZE I NEVER ORDERED... DONT WASTE YOUR TIME OR MONEY ON NIKE THEY DON'T VALUE THEY'RE LOYAL CUSTOMERS PLUS NEWER NIKES HAVE SUCH A TERRIBLE QUALITY MATERIAL THEY ARE NOT ANYWHERE NEAR WORTH THE PRICE YOU ALL PAY. I WILL NEVER BUY NIKES AGAIN. EVERRRRRRRRRRRR

Tip for consumers:
DONT WASTE YOUR TIME TRYING TO ENTER RAFFLES ON SNKRS APP AND DONT WASTE A DIME OF YOUR MONEY NIKE!!!!!!!! THEY DONT CARE ABOUT THERE LOYAL CUSTOMERS

Products used:
None I'll never buy a pair of nikes again.

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Value
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Thumbnail of user prernag6
Singapore
1 review
2 helpful votes
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January 30th, 2022

Nike sells a cheap and poor quality product under the name of big brand. In less than a pair of shoe got damage without even been used much.

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Value
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Thumbnail of user danily
RU
1 review
0 helpful votes
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December 14th, 2020

Shorts are too short than it is on the picture. On the model they go below the knees. But actually they are above the knees :) I thought I will be like LeBron from 2010, but I'm looking like Larry Bird from 90's:)

I ordered this:
Https :// www.nike. Com/ru/t/%D1%88%D0%BE%D1%80%D1%82%D1%8B-jordan-dri-fit-air-1gb424/CD5064-010

But came this:
https://www.basketshop.ru/catalog/item/jordan-shorty-dri-fit-air-shorts-cd5064-010/

Thumbnail of user natashas131
Michigan
1 review
0 helpful votes
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September 4th, 2019

I will never order from Nike.com again! I ordered shoes for my daughter and backpacks for my boys. I received the shoes no problem. I returned the shoes because they were too small for her. I was still waiting on the backpacks when I received a notice that the bags were being sent back due to bad postal code. Called them they informed me they already received the shoes and weren't sure why I didn't receive the bags or how the postal code changed. I explained why I was so overwhelmed and stressed out from this situation because school was going to start in a week and now I have to spend my weekend driving around town to find them backpacks. They offered to comp(refund) the order and send it back out to me. I was so great full & ecstatic I wouldn't be spending my entire weekend looking for other bags. They took my address 4 times to make sure it was correct! Well I never received it! The order was sent back AGAIN for the same reason! I called back and they escalated to a supervisor. I've called several times to ask when the sup should be contacting me and to no avail. Now it's been 30 days so I call again only to get in touch with a supervisor who offered me a discount on my next purchase! There was nothing the sup could do about the comp order I never received. So for all of the time, overwhelming stress, hardship, frustration, hurt, and anger they have caused my children and I we were offered a 20% discount on our NEXT order! Yeah that's never going to happen! Like we'd place our trust in them to get it right the next time and on top of that they couldn't make things right this time! No thank you!

Thumbnail of user diamondm27
New Jersey
5 reviews
0 helpful votes
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November 8th, 2021

This business is just the best they're fast and their products are great usable and always on track.

Tip for consumers:
Excellent

Products used:
Shoes, clothes

Service
Value
Shipping
Returns
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Thumbnail of user tracyg130
Texas
1 review
0 helpful votes
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September 4th, 2018

Never again will me or my family buy ANYTHING from Nike again! I love my country! I support the people who love this country and who have fought for and died for this country!

Thumbnail of user atwyman9
Alabama
1 review
0 helpful votes
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October 5th, 2023

Ordered 9/28/23 and received 10/3/23 nike air more uptempo in a 10c, 1st day wearing them was 10/5/23 and the treading is coming apart.

Thumbnail of user paulr2375
GB
1 review
0 helpful votes
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October 25th, 2022
Verified purchase

Return. I have try the chat room 7 times my order number c*******371 second order c*******444 *******@outlook.com Paul Robinson I returned with the return labels I got with the 2

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Thumbnail of user taral238
Croatia
2 reviews
0 helpful votes
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May 28th, 2021

Nike sportswear - women's 1/4 zip fleece is not only attarctive in tyerms of design but also very comfortable to ride a bike and do jogging. I love this site.

Products used:
Sportswear for women

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Value
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Thumbnail of user sinant7
New Jersey
1 review
0 helpful votes
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July 20th, 2022

Poor shipping service was suppose to receive my order July 20 but know they are saying 28 worst don't buy from Nike store by from other retailers

Thumbnail of user erics2772
South Africa
2 reviews
0 helpful votes
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October 10th, 2022

I have been enjoying nike products for more than 10 years and I can say its the best footwear brand of them all

Thumbnail of user elvisw14
Colorado
4 reviews
0 helpful votes
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March 19th, 2021

Very good shopping experience! Fast delivery and good products! Their pricing is not cheap but there often offers you can take advantage of.

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