• Nike

Nike

Is this your business?
Write a Review

Overview

Nike has a rating of 1.9 stars from 472 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nike most frequently mention customer service, delivery date, and next day problems. Nike ranks 681st among Shoes sites.

  • Service
    179
  • Value
    174
  • Shipping
    168
  • Returns
    152
  • Quality
    159
Positive reviews (last 12 months): 13.2%
Positive
5
Neutral
2
Negative
31
152
See all photos
How would you rate Nike?
Top Positive Review

“Design of sports shoes”

Zar K.
3/6/24

I recently bought 2 pairs of shoes for my kids,for school sports,I feel like their performance is boosted,becouse excellent design and now no more stinky smelly feet. Due to inner material which is porous and breathable.thanks nike

Top Critical Review

“Horrible warranty”

Noelia R.
9/25/24

Nike supposedly has a two year warranty but it starts when the shoe was manufactured not when you purchased it. Basically you can buy a pair today and they could be falling apart 6 months later and they will not honor the warranty if it was made over 2 years ago.How am I to know as a consumer when the shoe was manufactured? I can tell you when I purchased it how much it cost and that it's defective. They should put an expiration date on your receipt so you can shop for their product as you would milk. Both pairs are less than 2 years old

Reviews (472)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (84) nike shoes (22) nike store (16)
Thumbnail of user erics2772
South Africa
2 reviews
0 helpful votes
  • Send Message
October 10th, 2022

I have been enjoying nike products for more than 10 years and I can say its the best footwear brand of them all

Thumbnail of user user7519
Greece
1 review
2 helpful votes
  • Send Message
August 1st, 2022

Attention - incorrect availability of products on the site. They freeze your money and it takes too many days until they become available again

Tip for consumers:
Attention - incorrect availability of products on the site. They freeze your money and it takes too many days until they become available again

Products used:
none

Service
Shipping
Returns
Thumbnail of user lorenam115
France
10 reviews
0 helpful votes
  • Send Message
April 11th, 2022

Always buy sneakers of your brand! Surely satisfied with service. Also in favor of quality. The best shoes ever! Definitely recommend Nike.

Service
Value
Shipping
Returns
Quality
Thumbnail of user axell31
Belgium
1 review
0 helpful votes
  • Send Message
January 26th, 2022

One word - outstanding! Yes, the clothes offered are outstanding. It seems to me that this brand really works for its quality.

Service
Value
Shipping
Returns
Quality
Thumbnail of user odellh17
GB
2 reviews
0 helpful votes
  • Send Message
June 30th, 2018

I only give some stars because my purchase finally arrived. It took ages! I d rather go to a physical store

Thumbnail of user dr459
North Carolina
2 reviews
0 helpful votes
  • Send Message
November 3rd, 2022

Hey y'all can cut the bull$#*! with Kyrie you want want to where the Sneaks or what
$#*! around I have some Yeezy classics in game. Our people are going to stop supporting if y'all can't cut the bull$#*! leave Kyrie alone #KyrieMatters #YeMatters We stand with our people

Products used:
You really didn’t even have to say nothing But I guess you just had to they told you to pressure him

Service
Value
Shipping
Returns
Quality
Thumbnail of user nickr162
Connecticut
1 review
0 helpful votes
  • Send Message
November 8th, 2018

I tried purchasing an item online it gave me an error code I tried three payment methods and got a error code on all three. I the called Nike they tried to place the order themselves and couldn't said it was my bank, called my bank and said they didn't see the charge going through at all so it wasn't my bank. This was oct 24, they said they would transfer the issue to a product specialist to help me. I called back the 26th to find out there was no progress and told me they made my problem urgent. They emailed me with questions regarding my payment and information the 26th. I emailed them back asap and never got a response. I called Nov 5th and at this time the item I wanted for a birthday present was now out of stock and the lady on the phone told me to find a different item and when I asked to talk to her supervisor she didn't let me. She told me I should hear back from the specialist team within an hour. Two hours passed and haven't received an email so I called back and finally got a supervisor, who told me the issue should have been resolved and to try to purchase the item. The problem was not fixed, to this day I never heard back from the product specialist team, never got my product I needed to order and they could care less, they told me to go find another shoe and purchase it somewhere else. You would think NIKE would know why there was an error code and fix it ASAP. I will never buy another one of Nike items again for this reason.

Thumbnail of user selmad8
Michigan
2 reviews
3 helpful votes
  • Send Message
March 5th, 2021

There are really some cool collection available for every age with good offers. Please check their site for more information.

Products used:
NIKE flat front shorts with pockets

Service
Value
Shipping
Quality
Thumbnail of user elinl5
Sweden
2 reviews
0 helpful votes
  • Send Message
September 17th, 2021

I bought a pair of sneakers. They look nice, designed attractively, and the quality is good, well I think so.

Service
Value
Shipping
Returns
Quality
Thumbnail of user zacharyg252
Canada
0 reviews
2 helpful votes
  • Send Message
June 24th, 2022

You guys need to stop putting bad reviews on Nike. I just purchased a Nike oversized female sweater for 105$ total with taxs and shipping for my girlfriend. IT CAME IN ON TIME and perfect. I was able to track my package thru FedEx I ordered it on the 15th of June and it came in the morning on June 23rd. Awesome site never lets me down, atleast I know I can always rely on Nike

Tip for consumers:
This site is awesome everything is as is . And beautiful

Products used:
Nike oversized female sweat shirt

Service
Value
Shipping
Quality
Thumbnail of user sabreond
Massachusetts
1 review
0 helpful votes
  • Send Message
July 11th, 2021

This business is to help people have in the most comfortable and best looking clothing as possible. There are good summer and holiday sales as well.

Tip for consumers:
Become a member cause you get discounts on a lot of things like shipping and. clothing.

Products used:
Shoes fleece and sweatpants

Service
Value
Shipping
Returns
Quality
Thumbnail of user wiktoriac
GB
1 review
5 helpful votes
  • Send Message
June 28th, 2014

I orderd a pair of jordans but i didnt get a confirmation email! Then i tried to go back on the website but it isnt there anymore... i dont know what to do!

Thumbnail of user robinb1372
Michigan
1 review
0 helpful votes
  • Send Message
June 13th, 2023

I've been waiting on the order three weeks to only get refund. They sent out one pair of shoes but not the other and then tell me they are sold out.

Thumbnail of user thomasr1536
Colorado
1 review
0 helpful votes
  • Send Message
January 18th, 2022

Do buy anything from Nike just get it from another retailer. There online is the worst they say you have a purchase then cancel it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlottet41
Washington
14 reviews
9 helpful votes
  • Send Message
July 20th, 2020

I like this brand for their suitable and high quality suits for running. The price is reasonable and worth it to by, especially with discounts.

Thumbnail of user salal3
Finland
3 reviews
2 helpful votes
  • Send Message
August 31st, 2021

My favourite brand! I am using it for already five years and will not change it for any other one. Their shoes are the best!

Products used:
trainers

Service
Value
Shipping
Returns
Quality
Thumbnail of user aral
New Jersey
1 review
1 helpful vote
  • Send Message
December 14th, 2019

This is my favorite sports brand. I always order here in order to get my delivery fast. The clothes are of high quality and comfortable.

Thumbnail of user jermaineh22
Canada
3 reviews
22 helpful votes
  • Send Message
May 23rd, 2020

When you wearing Nike Jesus shoes in the middle of the desert without water. Literally could be tap water and no one would know.

Thumbnail of user felixj27
Germany
3 reviews
4 helpful votes
  • Send Message
September 23rd, 2020

I bought nike dri fir trail. Only 24.47 euros. It fitted me perfectly. This is my favorite brand when it goes baout sport boots.

Thumbnail of user jamese2086
Italy
1 review
0 helpful votes
  • Send Message
September 6th, 2023

Every time I buy shoes it's a disaster, the first time I bought them in-store and then returned them, but I never got the money, after waiting 2 months, contacting them 2 times, calling 3 times and going to the store 4 times I finally received my refund. Also, every time I contacted them via the website they said they could not help me and that it is a store issue, but then when I go to the store they tell me it's a company issue.
The second time (Which is happening right now) I ordered them online, and it should have arrived today, but it is now night, and it has not arrived yet, I went to check on the UPS website and found out that Nike but only the city as the shipping address (I checked on the website and I put the correct address) so now I had to create a UPS account to find out I cannot change address, so I have to wait until tomorrow to contact Nike and resolve this.

In conclusions, Nike's management skill sucks, it seems like they don't know how to do anything, it's just horrible.

Products used:
None, still waiting for them.

Service
Value
Shipping
Returns
Thumbnail of user juliaa86
New York
3 reviews
11 helpful votes
  • Send Message
October 27th, 2018

Bought nike airmax270. The pair was to small, so nike exchange them right away. Very happy with their customer service and responsibility.

Thumbnail of user kgopotson
South Africa
1 review
0 helpful votes
  • Send Message
September 15th, 2018

I just received my nike id all the way from South Africa.
Impressed with the quality and delivery to my door

Thumbnail of user petrik5
Finland
1 review
0 helpful votes
  • Send Message
September 7th, 2021

Hi all, I bought a pair of snikers last year and they are still doing fine, such a great quality, cheers!

Thumbnail of user shitc1
Brazil
1 review
0 helpful votes
  • Send Message
April 8th, 2023

Nike is part of the woke $#*! hive mind $#*! Nike and all they stand for I will never buy their $#*! products ever again go woke go broke

Service
Value
Shipping
Returns
Quality
Thumbnail of user duanes277
Utah
1 review
1 helpful vote
  • Send Message
November 19th, 2023

I was impressed by the size and model selection, and my purchase arrived in 4 days. The checkout process was easy.

Products used:
Nike Dunk Low Retro

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Just Do It.

How do I know I can trust these reviews about Nike?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Nike?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business