• Nike

Nike

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Overview

Nike has a rating of 1.9 stars from 472 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nike most frequently mention customer service, delivery date, and next day problems. Nike ranks 681st among Shoes sites.

  • Service
    179
  • Value
    174
  • Shipping
    168
  • Returns
    152
  • Quality
    159
Positive reviews (last 12 months): 13.2%
Positive
5
Neutral
2
Negative
31
152
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How would you rate Nike?
Top Positive Review

“Design of sports shoes”

Zar K.
3/6/24

I recently bought 2 pairs of shoes for my kids,for school sports,I feel like their performance is boosted,becouse excellent design and now no more stinky smelly feet. Due to inner material which is porous and breathable.thanks nike

Top Critical Review

“Horrible warranty”

Noelia R.
9/25/24

Nike supposedly has a two year warranty but it starts when the shoe was manufactured not when you purchased it. Basically you can buy a pair today and they could be falling apart 6 months later and they will not honor the warranty if it was made over 2 years ago.How am I to know as a consumer when the shoe was manufactured? I can tell you when I purchased it how much it cost and that it's defective. They should put an expiration date on your receipt so you can shop for their product as you would milk. Both pairs are less than 2 years old

Reviews (472)

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Reviews that mention popular keywords

customer service (84) nike shoes (22) nike store (16)
Thumbnail of user jaquanm3
Virginia
1 review
0 helpful votes
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November 22nd, 2021

This is my second time using Nerdify & they did not let me down once again! If you need help with anything Nerdify is the way to go!

Thumbnail of user brendab121
Netherlands
3 reviews
2 helpful votes
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April 27th, 2017

Air jordan for life! The ones I always wear and keep atleast two pairs of. These sneakers can be pricey but the quality is at the top.

Thumbnail of user christinep1732
Texas
1 review
1 helpful vote
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September 23rd, 2023

I ordered shoes all white size 8. I got size 6 green, yellow,gray and white. I returned new shoes.They mailed back old used ones. Denied my refund.

Tip for consumers:
I feel this companies employees are not honest. The only explanation I can give is someone at that company took the new ones and put there old ones in the box. I can not fit a size 6. Don't order from there. Ho to the store

Products used:
Shoes

Thumbnail of user marcor201
Florida
1 review
0 helpful votes
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November 19th, 2022

Over all nike sucks don't buy nothing you will regret it I should give 0 stars lol I'm really really done with nike

Tip for consumers:
Don't use

Products used:
Adidas

Service
Value
Shipping
Returns
Quality
Thumbnail of user cheryls87
North Carolina
2 reviews
0 helpful votes
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January 2nd, 2017

Ordered basketball shoes for my son and had his name and # put in the shoes. They were a big hit! Look great!

Thumbnail of user dorsas
New York
2 reviews
0 helpful votes
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August 31st, 2021

I think Nike company is one the best company in world because Nike make very special products with high quality for all age

Shipping
Returns
Quality
Thumbnail of user marcosr108
New York
1 review
0 helpful votes
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October 14th, 2022

My experience as a Nike Member has been nothing short of horrific. My package was stolen by the shippers. I just spoke with a customer service rep yes I was refunded but of course Air Jordan 4 Retro these are limited sneakers the are not in stock. I'm extremely disappointed in Nike for deciding to do business with a corrupt and disgusting company. I checked the tracking, and it says the shoes are in transit https://t.lasership.com/Track/1LSCXM*******B5E
The estimated delivery date was 10/12/2022, however they have been at the Secaucus, NJ Laser ship Facility since 1012/2022 1:00 AM, and it currently 9:00 AM 10/14/2022 Nike is associating itself with a company who's been reported for damaging and stealing the personal property of recipients. The company has been penalized by multiple governments for misclassifying drivers as independent contractors, and for delivering untaxed cigarettes (for which the company was prosecuted under the Racketeer Influenced and Corrupt Organizations Act. Unfortunately I will not be ordering online at Nike any longer.

Tip for consumers:
avoid online orders

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user connier307
Canada
1 review
0 helpful votes
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October 1st, 2021

Purchased a pair of toddler sandals and they didn't even last 1 summer... for $45 they should last at least 1 season.

Products used:
Sandals

Service
Value
Shipping
Quality
Thumbnail of user blountb81
Arizona
4 reviews
2 helpful votes
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July 4th, 2023

Nike has always had good deals and great quality of shoes and apparel. So good I got it tattooed on my neck

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeroenl6
Switzerland
3 reviews
0 helpful votes
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December 20th, 2021

My favourite site for ordering sportswear. I really like it cause it is stylish and quality. And the prices are also ok.

Service
Value
Shipping
Returns
Quality
Thumbnail of user raymondp38
New York
2 reviews
0 helpful votes
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July 18th, 2020

I just love the brand. My always go to Store. Its really worth the money. Strongly recommended! Always looking for Sale yeah.

Thumbnail of user johns14076
Canada
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

You buy a shoe for 150 bucks. You get a gift card for $100 if there's a warranty issue after one day

Do not buy Nike

Products used:
Nike blazers

Service
Value
Shipping
Returns
Quality
Thumbnail of user staceyn135
GB
2 reviews
2 helpful votes
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December 4th, 2023

I. Love. These. I knocked 35 seconds off my 5km time with a lower average HR! I recommend these shoes to any runner out there.

Service
Value
Shipping
Returns
Quality
Thumbnail of user katiej88
Illinois
2 reviews
4 helpful votes
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July 4th, 2019

Love my pair of Air Maxes. Lightweight, durable and got it at a great price. How can you go wrong with nike? Love it!

Products used:
Air Max

Service
Value
Shipping
Quality
Thumbnail of user jeremys232
2 reviews
0 helpful votes
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February 3rd, 2019

From many years I buy only Nike for running. I'm a real fun of Nike, because I prefer comfort and style.

Thumbnail of user lucaw13
California
3 reviews
9 helpful votes
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November 20th, 2019

I bought a pair of shoes. Quality is ok. Size is fit for me, but the service is very bad.
I do not buy again

Thumbnail of user blan1
Hungary
1 review
0 helpful votes
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November 11th, 2023

I paid for my order, didn't get it and when i connected customer support it was a robot who wasn't helpful

Products used:
tech fleece

Service
Value
Shipping
Returns
Quality
Thumbnail of user daiser2
Florida
1 review
0 helpful votes
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October 3rd, 2021

I got an Air Force on app SNKRS Nike and 4 days after I received an information from Nike that Nike cancel. I got it's. I thing the Nike employees stolen my Air Force.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user jennas4
New York
3 reviews
3 helpful votes
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November 29th, 2011

nike.com is a great site to buy shoes, they are fair priced, and the quality is great, thanks again

Jenna

Thumbnail of user alexe650
California
2 reviews
2 helpful votes
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June 28th, 2023

I bought a jacket which was on sale for only $60 the quality was great and I got it in a couple of days

Thumbnail of user clarencet49
Alabama
1 review
1 helpful vote
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May 24th, 2021
Verified purchase

I bought a pair of Penny hardawys that are fading I only had them a week and only wore them once
I am very unhappy...

Tip for consumers:
Don't wash your penny hardaways

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user agnesr33
California
1 review
0 helpful votes
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September 17th, 2020

In general, I like clothes, especially the quality and durability in use, but the shoes are not so reliable.

Thumbnail of user riderd1
Virginia
1 review
0 helpful votes
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March 28th, 2022

Terrible shipping. They were very delayed. Gave no updates on the shipping. Will not buy from the website again

Tip for consumers:
Shipping is terrible. Use Goat.com

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user patricka168
GB
2 reviews
2 helpful votes
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April 12th, 2019

Thank you Nike Company for this comfort which makes my sneakers. I promise I will never cheat on you!

Thumbnail of user ziann2
India
15 reviews
0 helpful votes
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April 28th, 2021

Nike has quality sneakers, and are comfortable to wear and walk. Has great styles of shoes to choose from.
Last for longer period.

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