• Nike

Nike

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Overview

Nike has a rating of 1.9 stars from 472 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nike most frequently mention customer service, delivery date, and next day problems. Nike ranks 681st among Shoes sites.

  • Service
    179
  • Value
    174
  • Shipping
    168
  • Returns
    152
  • Quality
    159
Positive reviews (last 12 months): 13.2%
Positive
5
Neutral
2
Negative
31
152
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How would you rate Nike?
Top Positive Review

“Design of sports shoes”

Zar K.
3/6/24

I recently bought 2 pairs of shoes for my kids,for school sports,I feel like their performance is boosted,becouse excellent design and now no more stinky smelly feet. Due to inner material which is porous and breathable.thanks nike

Top Critical Review

“Horrible warranty”

Noelia R.
9/25/24

Nike supposedly has a two year warranty but it starts when the shoe was manufactured not when you purchased it. Basically you can buy a pair today and they could be falling apart 6 months later and they will not honor the warranty if it was made over 2 years ago.How am I to know as a consumer when the shoe was manufactured? I can tell you when I purchased it how much it cost and that it's defective. They should put an expiration date on your receipt so you can shop for their product as you would milk. Both pairs are less than 2 years old

Reviews (472)

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Reviews that mention popular keywords

customer service (84) nike shoes (22) nike store (16)
Thumbnail of user jnl5508jnl
Tennessee
1 review
0 helpful votes
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March 29th, 2023

Your names. The for your Nike Free shoes. Some companies are running ads that are misleading. The one from $#*!s sporting goods says Women 55.and over Nike shoes free. My mom is not a very well educated and thought they were really free. She spent 30.00 round trip to get to store. Know it's not your fault. But y'all might consider a name change to stop other stores from what I consider e scam. Thank you. Also y'all do make great shoes.

Thumbnail of user nils.thelning
Sweden
1 review
1 helpful vote
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September 20th, 2023

Bought a pair of Jordans in a Nike Store in Dubai Mall. One year later after very little use the product is obviously defective with flaws in the material on top. Called Nike in Sweden and the man asks me if they were broke when I bought them? Of course not. Nike has started to use cheap material to earn more and now they refuse to take them back.They were around 150 USD and you think you should be able to walk in them for a year a couple of days a month?

Returns
Quality
Thumbnail of user big1
California
1 review
13 helpful votes
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November 7th, 2019

This company is not legit! They just cancel your gift cards!
I haven't got an order from them not even a delivery guy here and contacted them immediately so I was told to wait for 3-5 days and I've just got a response saying: "your gift cards used for the order is connected with fraudulent activity and we can't do anything. You can go to your local law enforcement". Sounds "good", right? I got this gift card for a month ago from my near friend and it worked flawlessly as I placed an order but then person named Lees just told me that. Does it mean that Nike steals gift cards? I think so...
Sure, police will be informed about that matter.
Buy Nike shoes somewhere external of nike dot com!

Thumbnail of user peterw267
Poland
4 reviews
0 helpful votes
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November 7th, 2018

I am always very happy to put on my Nike shoes and sweaters! After some wearing they became my favorite outfit for both working out and just casually walking around outside. Some products seem a bit expensive, but I can assure you that the price is well worth it and if you are not satisfied you can return it easily.

Thumbnail of user shaytianar
KR
17 reviews
53 helpful votes
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December 20th, 2020

It's always a good experience with Nike.com.

I recently purchased the Nike Air Force 1s in white and the shipping was within the quoted 14 business days.

The packaging could have been better since the box seemed to have received a few hits in the corners but it's nothing I care too much about as long as the actual items are okay.

The website and checking out process was easy and quick since I have an account. I also like the fact that with Nike.com, you're able to return/exchange the items in store if needed.

The shoes themselves, came in perfect condition. No scratches, marks, or dents. Squeaky clean white and true to size. Overall, 10/10.

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Thumbnail of user joej737
Canada
1 review
2 helpful votes
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June 13th, 2021

First off I live in Canada, why the heck is my order always shipping from the Netherlands? It adds significant delays as well as too many touches from couriers.

Reason why I state too many couriers touched my parcel is because upon receipt it was opened on both sides of the bag and my order was tampered with. All that was holding my order was one piece of tape down the middle. Now I have to fight to get reimbursed. Either you switch up your courier or you ship out discreetly without any logos on the packaging. 2nd time this has happened in the past several months. Cant say my experience online with them is satisfactory anymore. Your 20% coupon on my next order doesn't resolve a big problem you have with your shipping.

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Thumbnail of user michaelw4088
California
1 review
0 helpful votes
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November 23rd, 2021
Verified purchase

Nike has a problem with their valve on their soccer balls. Our club have bought hundred of these and similar Nike soccer balls and 3 in 10 leak. Customer service at Nike is horrible. They do everything they can to give you the runaround and avoid standing behind their products. We attempted to return to Nike unused brand new balls that would not hold air. After multiple phone calls, poor communication from Nike the claim was denied. Nike should be embarassed. If you have other options avoid Nike

Tip for consumers:
Consider other products other than Nike

Products used:
Adidas

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Value
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Thumbnail of user abdelhamidl
Canada
1 review
0 helpful votes
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July 17th, 2022
Verified purchase

I ordered two months ago sandals and when it came it is two different pairs ( one big & one small) never seen this before, I return it and now waiting for another after no signs in one month they told me today that they will refund me without any appreciation of my patience and never reimbursement, i spent a whole summer and getting nothing at the end. Really awfull and not liable Boutique

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Thumbnail of user therezan2
California
1 review
0 helpful votes
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December 16th, 2020

I have never had a worst experience buying online in my life!
I paid with apple pay and the website did not read my apartment number on my delivery address. They shipped the item with the wrong address and I contacted them everyday since UPS says only the sender can update the address. They told me several times that the issue would be fixed and escalated to their elite team, yesterday I talked to another representative and they told me all people before him lied and nothing was escalated and no one was doing anything to fix the issue.
Worst brand and customer service I've ever ver dealt with! Be aware before buying from them. They definitely do NOT care about their customers and just want your money!

Thumbnail of user fayed960
New York
1 review
1 helpful vote
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August 26th, 2023

I ordered a pair of sneakers for my sons first day of school and they came worn.they said this never happens and they could give me a full refund but I had to mail the shoes back …mind you the shoes came in the mail on a Saturday and his first day of school was that Monday, it's no way they would receive them in time to give me my refund so I could buy him a fresh pair of sneakers …unbelievable since when are they selling used shoes

Products used:
Shoes

Service
Value
Shipping
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Thumbnail of user terryh733
Canada
2 reviews
0 helpful votes
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September 18th, 2021

Very comfortable shoes, stylish clothes. The staff are always friendly. I live in madrid. There are very few of your shops here, it's more convenient to order online. Everything always arrives on time

Thumbnail of user natan4
New York
2 reviews
5 helpful votes
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December 16th, 2023

Two times in a row they messed up my orders. They promised to give me a credit, but they never did. I paid for the expedite shipping. I never received my order on time. The worst customer service ever.

Service
Value
Shipping
Thumbnail of user tiffanyh620
GB
1 review
0 helpful votes
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September 4th, 2022

I ordered from Nike and waited 2 and a half weeks for my order even though I chose faster delivery. And when I spoke with them on several separate occasions through chat and over the phone I got told something different each time. They said there is nothing they can do about my order I have to wait another 10 days to see if it gets delivered then only can they process a refund. It had already been over 2 weeks by this point. Apparently my order got stuck at the warehouse. Then after I spoke to them they delayed my order on purpose so I didn't get it for even longer. Very rude service you get nowhere with them.

Thumbnail of user jonathanm1055
Tennessee
1 review
2 helpful votes
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February 2nd, 2022

I've been trying to win shoes that I love for Nike for over a year now, haven't hit on a single drop I have entered. I have spent my whole life buying this brand. It's just sad that all the money I spend with them, I can't ever get lucky enough to hit on the shoes I actually want. $#*! Nike for real, like how is it fair that ppl can use bots and get like 10-50 pairs at once but I can't hit one. $#*! you nike suck a $#*!! I hope y'all read this $#*!

Thumbnail of user summerc120
West Virginia
1 review
0 helpful votes
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October 30th, 2022
Verified purchase

I would give zero stars if I could. Nike has the worst customer service ever! They double charged me yesterday. I called today and told them the money came out of my account twice and the man who clearly wasn't named Landon but said he was put me on hold seven times and kept coming back saying the same thing. That I needed to call within 30 minutes to cancel an order! I told him I only made one order and that I wanted to keep the one order but that they needed to refund the second withdrawal from my account. I asked for a supervisor then put me on hold 3 more times and then he said that no one would answer him when he tried for a supervisor and that I need to wait and see if I receive two seperate orders of the same shoes! And then send them back myself! I am so upset. I will never buy from Nike again!

Tip for consumers:
If you plan on buying from Nike, you better be on the lookout for them to duplicate your order or charge you twice. And if you don't cancel it within 30 minutes, the outsourced customer service wont be able to fix it. Even though it was their mistake. I will never buy from Nike again.

Products used:
Shoes

Service
Shipping
Returns
Thumbnail of user stephenm562
California
1 review
17 helpful votes
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July 4th, 2019

Why don't you just move what part of your company thats still left in the US. Move it to some third world country where you can pay slave wages.
I will never buy any of your products again. I will also talk to anyone that I know, and ask them not to purchase any of your products also. Take the useless Ex football player with you. You are an unbelievable $#*! company. I hope some of these sports stars, and companies decide to quit doing business with you. A negative number would be better.

Thumbnail of user liammcox
Switzerland
1 review
0 helpful votes
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August 29th, 2023

I ordered a pair of running shoes almost 2 weeks ago. I wanted delivery before my race so I could do at least one long run. You pay more for the shoes on this platform but I did not want to take a risk of ordering elsewhere as I (wrongly) assumed Nike would be best to ensure timely delivery. The estimated delivery date has been and gone. I contacted Nike and waited for an age to be told that it could take up to 8 days more for delivery. This is 21 days after my order was taken. Not cool Nike! Not cool at all.

Service
Shipping
Thumbnail of user andyo125
Illinois
5 reviews
1 helpful vote
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February 20th, 2024

I will never buy anything Nike as long as I live!
Thanks to Dylan Mulvaney! Why would you have a mentally ill man modeling women's clothes? Go woke go broke!

Tip for consumers:
Shame on Nike!

Products used:
None because they went in the trash!!

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Thumbnail of user danl124
New Zealand
1 review
4 helpful votes
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September 17th, 2017

After many years of being loyal Nike customers, we have just bought the last product we will ever buy from them. It's not just that the product is defective, more importantly, Nike NZ does not have a phone number and they do not respond to emails- we have posted the shoes to them nearly a month ago and no response- absolutely terrible service and not sure we will even get our shoes back. Contacted Nike.com and told there is nothing they can do re; Nike NZ- obviously not interested in protecting their brand worldwide either

Thumbnail of user stuffm1
GB
1 review
10 helpful votes
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January 19th, 2019

Come on Nike, sort out your customs, they are so poor compared to what they used to be. No where near the variety of options you used to have or colours. A lot of the volt yellow has gone, same with the speckled wedge etc. Nike iD now = boring and dull.

Thumbnail of user mikaela10
Florida
1 review
0 helpful votes
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July 19th, 2021

I always order at nike.com what I like. I am also sure that everything will be good. But this time I was waiting for my order a little bit longer than usual. But it didn't stop me from enjoying the purchase.

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Thumbnail of user elsas100
Oklahoma
1 review
0 helpful votes
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April 12th, 2023

Dylan Is incapable of being a wife, mother or anything else an authentic woman can be. Women make houses a home, Can carry a baby and be a mother. Your woman's line will and should suffer for this incompetence. Women are quite superior to men in the first place. I hope you are flooded with similar reviews. The only thing I hate is your marketing strategy.

Thumbnail of user rollym1
Illinois
1 review
10 helpful votes
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July 2nd, 2019

The Arizona Governor summed it up very well..."Instead of celebrating American history the week of our nation's independence, Nike has apparently decided that Betsy Ross is unworthy, and has bowed to the current onslaught of political correctness and historical revisionism. It is a shameful retreat for the company. American businesses should be proud of our country's history, not abandoning it.

Thumbnail of user christyh271
Missouri
1 review
0 helpful votes
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June 28th, 2022

I've order from the Nike app 4 times now. 3 out of the 4 times I've had to reorder due to "waiting for carrier pickup" days after the estimated delivery date. You have to call Nike customer service and that's why they get two stars because they do reship your shoes but then it takes even longer to get them and now only half of my orders are coming and the half is "missing" so now I have to reorder them again. Either someone that's working at the Nike store is stealing the packages or they're really terrible at getting the shoes out.

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Thumbnail of user francescao19
New York
1 review
0 helpful votes
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November 4th, 2022

I love my Vapor Air Max. It's Air Max 360 cushioning is perfect for someone who plays under the basket (like me). No knee pain for me :) and it's a bit stylish too. I just need to keep it clean since it's dominantly colored white. All good. :)

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