• Nike

Nike

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Overview

Nike has a rating of 1.9 stars from 472 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nike most frequently mention customer service, delivery date, and next day problems. Nike ranks 681st among Shoes sites.

  • Service
    179
  • Value
    174
  • Shipping
    168
  • Returns
    152
  • Quality
    159
Positive reviews (last 12 months): 13.2%
Positive
5
Neutral
2
Negative
31
152
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How would you rate Nike?
Top Positive Review

“Design of sports shoes”

Zar K.
3/6/24

I recently bought 2 pairs of shoes for my kids,for school sports,I feel like their performance is boosted,becouse excellent design and now no more stinky smelly feet. Due to inner material which is porous and breathable.thanks nike

Top Critical Review

“Horrible warranty”

Noelia R.
9/25/24

Nike supposedly has a two year warranty but it starts when the shoe was manufactured not when you purchased it. Basically you can buy a pair today and they could be falling apart 6 months later and they will not honor the warranty if it was made over 2 years ago.How am I to know as a consumer when the shoe was manufactured? I can tell you when I purchased it how much it cost and that it's defective. They should put an expiration date on your receipt so you can shop for their product as you would milk. Both pairs are less than 2 years old

Reviews (472)

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Reviews that mention popular keywords

customer service (84) nike shoes (22) nike store (16)
Thumbnail of user vikalpg
India
3 reviews
43 helpful votes
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February 24th, 2016

Nike is the best option to buy a good product like shoes, T-shirts, football etc. The material what they used to made the shoes is really nice and also is very comfortable to wear.
Although, I tried lot of company shoes but what we found that nike is best than other. I don't describe well about nike but trust me it is good to each and everyone.

Thumbnail of user deezn63
California
1 review
1 helpful vote
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April 24th, 2023

Nike has been such a disappointment when it comes to shoes. It's unreal, they're only releasing the top tier Nike sneakers to (Private Chain) stores.
They send limited amounts of shoes to heavily populated areas and don't release others to the general public. $#*! NIKE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user scarlettj11
California
2 reviews
0 helpful votes
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January 19th, 2021

I'm a big fan of NIKE. These shoes are AWESOME! I wore them for the first time on Friday, the day that they arrived. I knew I'd be doing a lot of walking since I was returning to my alma mater for a big football game the next day. They are so light and comfortable! Thank you so much!

Thumbnail of user rong290
Florida
1 review
18 helpful votes
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January 8th, 2020

Decided to shop at Nike online. So my order was shipped fast but it never arrived! I contact Nike on 20 of Dec (today is 8/1/20) and I still haven't got a response regarding my refund!
I just chatted with a rep and I've been told that I need to send them a proof of purchase of gift cards (can you even imagine that?). What's a joke gift cards are created to be a gift for someone and how can I now send them that proof?
So at this point I'm left WITHOUT my money and WITHOUT the shoes. That what you can expect when shop at Nike com.
Stay away of that scammers!

Thumbnail of user jandrop
California
1 review
1 helpful vote
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August 21st, 2016

We ordered a pair of pure white Nike air Max shoes. The shoes arrived with a distinct yellow tint, a typical condition of a shoe with prolonged exposure to sunlight (window display). This is leading me to believe that the quality control of dispatched items is extremely poor, since the yellow tint was highly noticeable.

Thumbnail of user jesusa254
Florida
1 review
0 helpful votes
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February 6th, 2023

Bought shoes about a week ago was supposed ed to get in today to get an email this morning the day of when the shoes was supposedly to come in to find out that there delayed they won't let cancel my order or change my address since I'm moving this week and won't be in the state because I'm moving out of state super unprofessional

Thumbnail of user rudyt45
Nevada
1 review
0 helpful votes
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October 3rd, 2022

I recently ordered shoes from the official Nike website. They had them on sale plus there was 20% discount. I don't know why but every time they have something on sale that product doesn't arrive. There is always something going on when at the end they have to cancel my product. I don't know if that is a marketing trick to show great products that they don't have in inventory but how is it possible that the label has been created and the shoes never left the facility... that happened to me 3 times. Every time they have great prices items don't exist. That's how I feel.

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Value
Quality
Thumbnail of user amandad1167
Oregon
1 review
0 helpful votes
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January 19th, 2022

We purchased 4 tech fleece Nike jackets and washed all 4 together per Nike instructions. 2 jackets shrunk in size and the other 2 did not. Nike will not replace them because they don't physically see a defect! These jackets cost 130.00 each!

Tip for consumers:
Don’t purchase from Nike if there is a chance you have to return.

Products used:
Nike tech fleece jackets

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexl679
India
6 reviews
0 helpful votes
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April 4th, 2021

I really like the Nike Air Force new collection. The shoes are very comfortable and perfectly fitted. Cool and classy design. Decent colors. At this price range the quality of the material used in this shoes is amazing. Overall i am always impressed with the nike's shoes range.

Thumbnail of user johnw6190
Texas
1 review
0 helpful votes
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October 31st, 2022
Verified purchase

They have good products but they shipping is awful very bad. I purchased my product from Nike Thursday I wanted it by Friday and paid extra money and I have not received my package and they did not send it to fed x but said the label was created

Thumbnail of user bryanp529
Florida
1 review
0 helpful votes
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July 25th, 2023

I love Nike, I've been using this brand for so long now and I'm happy. Today is my birthday 7/25 and I got %20 off for birthday month and %25 school clothes. Instead of spending $457.89 I spent $354.16 because of the %off I'm grate full of this thank you.

Products used:
Nike tech,nike tech pants, Jordan 1s

Service
Value
Shipping
Returns
Quality
Thumbnail of user mayrar56
Texas
1 review
16 helpful votes
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May 28th, 2020

I orderded a baseball glove which we received the wrong one, due to a mistake with the web photo. Nike made my son think we can get him a glove we could not afford. They refused to make a price match and the mistake is still on the website today. I am very upset and disappointed in a company that we have used for years. The customer service rep send me an email specifically telling me not to writer anymore and if I did, they would not answer. I am not asking for anything that any other company would not do, as it is the decent thing to do. I feel that since they are such a big company, and our kids just want to wear the product that big athletes are sponsored by, they can do what ever they want, and losing 1 customer is not big deal. They don't feel like they need to satisfy a customer.

Thumbnail of user stevens1785
France
1 review
0 helpful votes
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April 17th, 2021

It seemed we have been waiting for those air Jordan sneakers for ages, though the parcel was delivered on the third day after we placed the order. It was a birthday present for my niece, she dreamt of those for months. I can't find the words to describe how happy she was to get them exactly on the day of her birthday party. Thanks for the fast delivery, the quality is also on a high level, as always.

Thumbnail of user patrickw803
Australia
1 review
0 helpful votes
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August 17th, 2022

Great tennis shoes! Honestly I am missing a lot Federer shoes because they were most comfortable for me! A switch now to Rafa model, It's not that comfortable but definitely is prettier. I really appreciates nike outfit for tennis, from shoes to wristband! Beautiful and comfortable! Keep up with good work

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryr199
Iowa
1 review
2 helpful votes
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December 19th, 2016

Ordered 2 things off your website waited 2 days to get a confirmation number. My hoodie was to be here on the 23rd and now today get an email saying it's unavailable! Same thing happened with a pair of shoes! I will never order from this site again'

Thumbnail of user dianeh777
Missouri
1 review
0 helpful votes
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October 9th, 2020

A friend purchased these shoes for me. RESLON nike air relentless 3 have had them for 4 months and already the whole grippy part off bottom of shoe has come off in pieces, making them very uncomfortable to wear being uneven on bottom of shoes... NIKE was my number 1 brand, but no longer... soo sad

Thumbnail of user cynthias2496
New York
4 reviews
9 helpful votes
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May 17th, 2023

I absolutely love the Nike Women's WMNS Air Max 270 AH6789 100 in White/Black! These shoes are incredibly comfortable and provide excellent support for my runs. The cushioning is top-notch, making each stride feel smooth and effortless. I also appreciate the stylish design that perfectly matches my sporty look. Overall, these shoes have become my go-to option for running, and I highly recommend them to anyone seeking comfort and style in their athletic footwear.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandras445
California
1 review
0 helpful votes
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September 6th, 2018

Your decision to have Kaepernick as your spokesman is a slap in the face to our Police, Soldiers, and the American consumer. You have forever alienated half of America and my family will never buy your merchandise again. We are shopping this weekend for our 3 kids and will be investing in New Balance from now on.

Thumbnail of user yvesp21
Nevada
14 reviews
44 helpful votes
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May 30th, 2021

Don't know what's going on with Nike. - ordered a pair of trainers - size 9! Then they were cancelled a few days later because the size was now unavailable, a few days after that I go online and check and the size is now back in stock on their website. Why did they not just wait a few days and then send them or offer me the trainers once they came back in. The deliver date was the 1st anyway.

Thumbnail of user dong495
Alabama
1 review
0 helpful votes
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December 14th, 2022

The raffle idea is the worst idea ever they never let you win I been trying to get shoes all year long and could never get them because of a raffle but resellers can get five and six pairs of shoes with no problem

Thumbnail of user carsonj27
Australia
1 review
0 helpful votes
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December 13th, 2022

I am always happy with them, running shoes are just amazing, love the quality and price is quite reasonable so I think that most of people can afford it. Also I play a lot of basketball with my friends and most of us are wearing Nike's, especially KD's shoes.

Quality
Thumbnail of user candicej88
Florida
1 review
1 helpful vote
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August 26th, 2022

The pair of shoes I bought were for a gift the only things she wanted. They got lost in shipping. Nike was no help at all! The item was out of stock when The "athlete" looked to resend. The "CUSTOMER SERVICE" was by far the worst I have ever in my life experienced. Multiple calls with no help. Mike was the most helpful gentleman that I spoke with, out of the 30 different athletes I spoke with! He was able to get my on the phone with a supervisor whom was absolutely no help.

Don't waste your time or money with Nike.com!

Nike lost a long time customer today!

Tip for consumers:
save yourself a horrible experience. Order on Amazon!!

Products used:
None for the item was lost.

Thumbnail of user kennethm1053
California
1 review
0 helpful votes
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January 1st, 2022

I ordered two apparel items back in February. I was patient as they had the disclaimer saying orders may be delayed due to "Covid" issues. I would check their website for status updates every 60 days and it would state "still awaiting a pickup by their shipping company". In December. Their website still says it hasnt been picked up by their shipper. I called to inquire and first they said the order was delivered and maybe stolen. I told them their own website says it hasnt even been shipped. I was then told too bad, theres nothing else we can do and they will not respond to my requests any further because its been too long. I checked their website one last time today and it still says the order has not been picked up by their shipper. This is the worst customer service Ive ever experienced. Horrible. $131.00 wasted.

Thumbnail of user tanyab563
Canada
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Ive called over 5 times now about my return i didnt recieve. On november 7th, 2022 my return was "issued" although i never received it. Each time i call they tell me to go to the bank as it is a bank issue but ive been to the bank in person and they said its an issue with nike. I am not happy. I had my debit card changed which is why i cant receive the money. But they give no option to change my payment info with their reason being that i could be committing fraud wanting my return sent on my new debit card. When i called they told me basically there is no way i can get my money back if the bank cant do anything. Nike owes me over $180 for a pair of shoes i returned and each time i call they proceed to do nothing to help. It deeply upsets me to see such a big company treating loyal customers this way. I will keep reporting this until something gets fixed. Do better nike.

Thumbnail of user rc309
Florida
1 review
2 helpful votes
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September 11th, 2019

My daughter purchased a pair of Custom Air Forces for me in May. So once I had the chance, I was excited to order my custom shoes as well. They were scuffed and sloppily made. The silver monogramming was smeared a few places on the shoe. I wore them 1 time and the sole began to separate from the side of the shoe. I contacted customer service who sent me to a corporate line to file a claim (whatever that means). I was transferred to a recording that told me to cal back during normal business hours, however never stated when normal business hours were for them. I am extremely disappointed.

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