I ordered three pairs of expensive trainers for my relatives birthdays. After waiting almost 2 weeks for the delivery, Nike cancelled my order. I complained to customer service who apologised anoffered me an extra 10% discount, however when I came to order they would not fulfil their promise and accused me of cancelling the original order… the audacity beggars belief

I ordered three items when Nike was offering the sitewide discount. Two sweatshirts arrived separately within a couple weeks. The AF1s I ordered for my daughter said they shipped around the same time and a FedEx tracking number was provided. It seemed like shipping was taking a really long time so I checked the tracking and FedEx never received the package. I decided to contact customer service because two weeks had passed since the tracking number was issued. After more than 30 minutes in chat with "Jom" whose communication was a mix of auto response and really bad English, I was informed that "FedEx lost the package" (funny since they never received it) and did I want a reship or refund. I requested reship and was then told the shoe was out of stock and my only option was a refund. I expressed that my daughter was going to be really disappointed and was told I should shop for the shoes elsewhere!?#@! I asked if the shoes were "found" if they would still be shipped and was told my only option was a refund. I asked for details/documentation of the refund. Chat has timed out twice now and despite being told I would get documentation "Jom" has not provided it. I guess this is the last time I'll be shopping Nike - what a joke and total waste of time. It's now been an hour in the online chat and my issue is yet to be resolved.

Over all nike sucks don't buy nothing you will regret it I should give 0 stars lol I'm really really done with nike

I am so upset as we beat bots for expensive sneakers only to lose to lasership shipping company as they have stolen 3 pair of Nike and mark them all as lost! It's a shame that Nike would use such a cheap and dishonest company to ship items

Billion dollar company, like Nike, can't make sure the right size is in the shoe box. If you do shoes, do it right. I bought them as a gift and after they were worn, we finally realized they were kind of big. Nike is making a lot of money and they are sloppy with a bunch of untrained kids selling their shoes. Quality and customer service suck! Nike is living off their name, now they are fat, dumb, and happy…
Eventually… Nike products will diminish in popularity and they will have to re-examin quality service again!

1 star is because I am able to connect to a customer rep. Zero star for the customer service. I have to call 3 times to place an exchange. When I ask for price match since I got a discount earlier.The first rep told me she made the price adjustment after minutes and gave me the original price. …the second rep told me the things were low in stock on website but actually out of stock in his end, and he couldn't place the exchange order for me. Only the third rep was able to help me out. I don't know what to say. Can Nike hire someone more professional?

I ordered sneakers that were on deal online and it showed in stock and couple days later they say out of stock. They run fake deals to make people sign up on their website. Don't fall for their scam.

Hey y'all can cut the bull$#*! with Kyrie you want want to where the Sneaks or what
$#*! around I have some Yeezy classics in game. Our people are going to stop supporting if y'all can't cut the bull$#*! leave Kyrie alone #KyrieMatters #YeMatters We stand with our people

I love my Vapor Air Max. It's Air Max 360 cushioning is perfect for someone who plays under the basket (like me). No knee pain for me :) and it's a bit stylish too. I just need to keep it clean since it's dominantly colored white. All good. :)

I would give zero stars if I could. Nike has the worst customer service ever! They double charged me yesterday. I called today and told them the money came out of my account twice and the man who clearly wasn't named Landon but said he was put me on hold seven times and kept coming back saying the same thing. That I needed to call within 30 minutes to cancel an order! I told him I only made one order and that I wanted to keep the one order but that they needed to refund the second withdrawal from my account. I asked for a supervisor then put me on hold 3 more times and then he said that no one would answer him when he tried for a supervisor and that I need to wait and see if I receive two seperate orders of the same shoes! And then send them back myself! I am so upset. I will never buy from Nike again!

Return. I have try the chat room 7 times my order number c*******371 second order c*******444 *******@outlook.com Paul Robinson I returned with the return labels I got with the 2

Overall good experience, when you are buying Nike shoe's quality is guaranteed, for every use, I would say especially sports. Delivery could be a little bit faster but I only waited a couple days more than I expected, so no big deal.

My experience as a Nike Member has been nothing short of horrific. My package was stolen by the shippers. I just spoke with a customer service rep yes I was refunded but of course Air Jordan 4 Retro these are limited sneakers the are not in stock. I'm extremely disappointed in Nike for deciding to do business with a corrupt and disgusting company. I checked the tracking, and it says the shoes are in transit https://t.lasership.com/Track/1LSCXM*******B5E
The estimated delivery date was 10/12/2022, however they have been at the Secaucus, NJ Laser ship Facility since 1012/2022 1:00 AM, and it currently 9:00 AM 10/14/2022 Nike is associating itself with a company who's been reported for damaging and stealing the personal property of recipients. The company has been penalized by multiple governments for misclassifying drivers as independent contractors, and for delivering untaxed cigarettes (for which the company was prosecuted under the Racketeer Influenced and Corrupt Organizations Act. Unfortunately I will not be ordering online at Nike any longer.

I made an order on the 28th of September, they promised to deliver the shoes between the 3rd and 12th of October. I kept tracking the order and it was stuck on "Processing Shipment" for weeks. Finally, on the 12th I realised this order is never going to change status, then I called them and I was told that they made a mistake by selling me a shoe that is out of stock and I should now wait for a refund that will only appear in my bank account after 10 working days (meaning I will only get it after the 22nd). Mind you, the shoes were supposed to be a birthday gift for my wife who is born on the 12th. If I had never followed up, they were never going to call me. I strongly discourage anyone looking to buy from them!

I have been enjoying nike products for more than 10 years and I can say its the best footwear brand of them all

I bought Nike air max for my 10 year old son. After only 10 days of wear the sides got 2 holes in them. After a month the whole side was almost blown out. I contacted Nike Canada And sent pictures of the shoes and was told by representative it is definitely a manufacturing issue, I asked if I needed to send them in and he said no a warranty pair would be sent in the mail and I would receive in six weeks. After six weeks of not hearing anything I contacted like again only to be told that I must pay to send them back to be assessed warranty. Meanwhile I was waiting six weeks for shoes I was told for coming and my son was wearing sneakers full of holes while I waited. I then spent $40 to send the sneakers back only to hear from Nick today that they are not warranty in the sneakers because it is not manufacturing it's the use of the sneaker. My son wore them for less than a month with the sides blowing out of them. It's ridiculous that they would not be warranted and cannot stand a few weeks on a 10-year-old foot extremely disappointing and frustrating and poor customer service and quality from Nike.

VERY BAD EXPERIENCE. I returned the shoes that broke after one month of use and I am waiting for my gift card for over 6 months. They approved the claim and "sent" the gift card but I never got it, they said that they sent it twice but it never arrived and I have called the customer service but they do not care about their customers and they keep giving lame excuses as to what's happening. They are saying that they do not know anything about what is happening with the card and they keep "escalating" the case but nothing is happening. By far the worst experience I have had with their service. They do not even say when the shoes are made but they keep selling old shoes that are sitting in store for god knows how long

I recently ordered shoes from the official Nike website. They had them on sale plus there was 20% discount. I don't know why but every time they have something on sale that product doesn't arrive. There is always something going on when at the end they have to cancel my product. I don't know if that is a marketing trick to show great products that they don't have in inventory but how is it possible that the label has been created and the shoes never left the facility... that happened to me 3 times. Every time they have great prices items don't exist. That's how I feel.