• Nike

Nike

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Overview

Nike has a rating of 1.9 stars from 472 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nike most frequently mention customer service, delivery date, and next day problems. Nike ranks 681st among Shoes sites.

  • Service
    179
  • Value
    174
  • Shipping
    168
  • Returns
    152
  • Quality
    159
Positive reviews (last 12 months): 13.2%
Positive
5
Neutral
2
Negative
31
152
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How would you rate Nike?
Top Positive Review

“Design of sports shoes”

Zar K.
3/6/24

I recently bought 2 pairs of shoes for my kids,for school sports,I feel like their performance is boosted,becouse excellent design and now no more stinky smelly feet. Due to inner material which is porous and breathable.thanks nike

Top Critical Review

“Horrible warranty”

Noelia R.
9/25/24

Nike supposedly has a two year warranty but it starts when the shoe was manufactured not when you purchased it. Basically you can buy a pair today and they could be falling apart 6 months later and they will not honor the warranty if it was made over 2 years ago.How am I to know as a consumer when the shoe was manufactured? I can tell you when I purchased it how much it cost and that it's defective. They should put an expiration date on your receipt so you can shop for their product as you would milk. Both pairs are less than 2 years old

Reviews (472)

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Reviews that mention popular keywords

customer service (84) nike shoes (22) nike store (16)
Thumbnail of user maryjob7
Florida
1 review
2 helpful votes
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September 6th, 2018

I salute Nike and will continue to buy your products for my grandchildren.

What do these negative/hysterical reviews say about the lack of information of these folks?

Service
Value
Shipping
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Quality
Thumbnail of user alexanderb122
GB
4 reviews
15 helpful votes
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July 26th, 2018

Ordered something that was too big, tracked return labels included in the box, very simple no messing around with getting postage refunded, both shirts with no defects.

Thumbnail of user rikkie3
California
1 review
0 helpful votes
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January 20th, 2021

When things are about the sport, it is a good time for Nike! All of my friends feel ecstatic about this shoes as well. I enjoyed the quality and the delivery. Thank you.

Service
Value
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Quality
Thumbnail of user anthonye413
Texas
2 reviews
2 helpful votes
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July 10th, 2020

I ordered some sweet looking shoes, very comfortable and cool looking. And there was no problem with the shipping came and arrived in like a week. Nike online has earned my trust

Thumbnail of user hyleym
India
11 reviews
3 helpful votes
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October 21st, 2020

In sizes 14 +, Nike stocks extra big shoes. They're comfy boots, and they're walking shoes that keep me up and last longer. They have outstanding models to choose from as well.

Thumbnail of user beatricea12
Germany
1 review
1 helpful vote
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November 27th, 2018

Nike sneakers are very comfortable and feel amazing when jogging or just out casually walking around. The more expensive options are definitely worth the extra money.

Thumbnail of user demetrisc5
Australia
2 reviews
1 helpful vote
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January 14th, 2023
Verified purchase

Terrible, stay away and do not buy online from Nike.com. I have not received the shoes for two months, and the company refuses to provide a refund. Even the online tracking system wiped out my order.

Thumbnail of user tamarar238
New York
11 reviews
1 helpful vote
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December 13th, 2022

I access the website, after choosing my items and try to check out, I wasn't able to finish it; because they don't accept Credit Cards from US Territories (Puerto Rico), neither offer shipping to the island. I noticed I was at the US Website, so change the Region to PR; but there is no options to buy online from there. So I had to send the money to a friend, for her to place the order, receive the items; and finally send them to me. Other than that, easy search; great deals, great qualities and reasonable shipping time.

Tip for consumers:
Great choice if you’re in the US; other than that, you need to have someone there to help you pay and receive the order. They can expand their boundaries in order to improve their sales!

Products used:
They’re Christmas Gifts!

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Value
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Quality
Thumbnail of user jasont1724
New Jersey
1 review
1 helpful vote
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September 23rd, 2023
Verified purchase

I won a drop of Jordan 4's on 9/9/23. I received confirmation that my order was received. I received confirmation that the order was "shipped." Kept checking my Nike account to verify delivery date only to see the message that label was created and waiting for pick up by the carrier (UPS). Needless to say I did not get the shoes! Called Nike, they blamed UPS. I called UPS they blamed Nike. I ended up calling Nike 6'xs talked to several different people only to receive the party line of "there's nothing we can do because the shoes are out of stock" (no dah, they were a hot drop), shallow apologies, and an offer of 20% off my next order. I have spend $$$$ with Nike! Not anymore! I believe that there could have been a more respectful and professional way of dealing with this issue (which had nothing to do with me, but was solely a with Nike distribution and UPS shipping). Unfortunately, no other accommodations or solutions were offered or discussed to try to resolve the issue. Because of how this situation played out I deleted my Nike account and will not be opening a new one. Good bye Nike! I do not want to do business with a company that is not truly interested in their customers (especially when their customers bring legitimate issues to be rectified that are the company's errors and not the customer's).

Thumbnail of user jackd133
Canada
11 reviews
24 helpful votes
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January 4th, 2018

I started calling Nike about 6 months ago (June 2017), it was one number after another and of course everyone I spoke with said they were sorry for the inconvenience I was experiencing...

On October 31,2017 (after four months of attempting to report the separation of my ALL STAR - Converse soles from the rubber trim), I reached Leslie who took all my information and sent it to "the right department". Eventually a "Greg" called. After they claimed not to have any of the colour choices I asked for - including the colour of the defective shoes of course) Greg was prepared to replace mine with another style. I asked for a few days to see them at a store before making my decision and he accepted.

Within the week I called back to confirm the pair I wanted but received no reply yet again. Several weeks later some guy named "Kev" called to say "Long story short, Greg is no longer with us". I found this Kev guy quite offensive as he denigrated the previous employees work ethic while telling me he would not honour the previous employees promise to replace the shoes with another style. He also claimed the exact replacements for my defective shoes had been shipped "as we speak" - about three weeks ago. I have not received a confirmation of them being shipped and no shipping confirmation from the shipping company either.

Not happy at all with the way Nike/Converse "services" their clients.
I wont be buying Nike or Converse products again as a result.

Thumbnail of user liamj66
Netherlands
1 review
0 helpful votes
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September 24th, 2021

I am a big fan of your company for its quality and trendy things. I bought sneakers from your official website, which I have been wearing for three years yet and they still look perfect.

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Thumbnail of user kirstend15
California
1 review
2 helpful votes
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September 24th, 2018

Ordered a pair of custom Nike iD shoes for a kid's 10th birthday in his favorite sports team colors. The order said it would be delivered on a specific date, which I was counting on because the kid was going to that sports game about a week after the supposed delivery date. When the shoes weren't delivered by that day, I called to check on the order and to my surprise they told me they wouldn't arrive until the following week (which was the day after the game). I asked if I could pay extra for overnight shipping so that they would arrive before the game. The girl told me she couldn't do that. I asked to speak with a manager, and after checking if he was available, he told her he would email me a survey if I want to "vent." How rude.

Thumbnail of user prakunjp
South Carolina
1 review
0 helpful votes
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November 12th, 2022

I ordered sneakers that were on deal online and it showed in stock and couple days later they say out of stock. They run fake deals to make people sign up on their website. Don't fall for their scam.

Tip for consumers:
Don't waste time shopping at their website.

Products used:
None

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Value
Shipping
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Thumbnail of user garyh386
California
2 reviews
0 helpful votes
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September 5th, 2018

What a horrifying disgusting company!
I will never buy another Nike product. Go sell your stuff in some other country! Also EVERYONE, PLEASE BE AWARE THAT NIKE ALSO OWNS HURLEY! I have purchased so much Hurley stuff over the years. Come to my place if you want it. It will all be in the TRASH!

Thumbnail of user johnl1549
South Carolina
1 review
2 helpful votes
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August 31st, 2019

Nike has at least lost 1 devoted longtime customer in me and it honestly sucks. How in the hell does a multi-billion dollar conglomerate let an attention grabbing traitor to our nation tell you what shoe you are going put out and not put out? #1Traitor should have been told to go sit his sorry unAmerican butt down somewhere and quit trying to be relevant. Whoever the gutless coward is that let that traitor stop the Betsy Ross edition Nike from being made... Hope you find yourself cleaning port-a-potties for a new career cus you had best been let go after that decision. I can't imagine the amount of paying customers you have lost due to this weak $#*! decision. Should have never even entertained the thought of hiring this American embarrassment and hired one of (way too many) unemployed veterans... Yeah the men and women that have fought and bled for our rights. So F**K OFF NIKE AND HELLO UNDER ARMOUR

Thumbnail of user evant158
Texas
1 review
0 helpful votes
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September 8th, 2022

I ordered shoes and paid 20 dollars extra for it to come a week earlier, it said they would arrive September 3rd, then it said it would be delayed 1 day which I understand, but it did'nt arrive September 4th either so then I checked my email said it would be delayed to September 9th, I literally paid money for them to come a week earlier and they're still coming a week later. Do something about this

Thumbnail of user agyl
India
1 review
2 helpful votes
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August 5th, 2021

If there were 10 stars then i would have given all 10 stars for the NIke, because i love this brand very much. Almost 6 pairs of sneakers i have, 3 bag packs and 1 foam jacket and yet to come more...

Products used:
Shoes, jackets, bag packs

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Value
Shipping
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Quality
Thumbnail of user muhammadh75
GB
1 review
1 helpful vote
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August 7th, 2020

One of the worst customer service experience I bought shoes that had a manufacturing defect with the sizing and was told by advisors they can't do anything so I asked to speak to a manager and had to wait 1 week with constant calling to receive a call and the manager was very rude and did not even attempt to resolve and accused his staff of lying and offered less that was offered by the advisors and terminated the call without any solution. When asked to speak to someone higher he advised there's no one and to take the business to court JUST WOW.

I WOULD ADVISE TO AVOID THIS COMPANY AT ALL COSTS.

Thumbnail of user terryh1390
Utah
1 review
0 helpful votes
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September 26th, 2023

"Drops" what a joke, they have a trainwreck of a website, they send out notifications and the second I get it the shoes are gone, yeah people who just WANT TO WEAR' Nike's $#*! are lost in the shuffle so jerks can buy them up and sell on GOAT or ebay. Can you say Converse. Take a hike Nike

Products used:
None, the company BLOWS

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Thumbnail of user markc724
GB
1 review
1 helpful vote
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December 18th, 2018

I bought some peng creps but hey was too small so i got new ones which they replaces quickly without no problem. I do not know why y'all complaining nike is the sickest company out there

Thumbnail of user buzzf
California
4 reviews
0 helpful votes
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December 17th, 2020

Have been buying and wearing their items once I got financially independent and lemme tell you that some products (as these ones) are worth the price.

Thumbnail of user ljm19
Mexico
1 review
0 helpful votes
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February 26th, 2023

I was recently at a 5 star resort in Mexico and the entire Executive Team was staying there along with co-founder Phil Knight. Now mind you I have two oceanfront rooms and they are staying in same building as my friends and family. We tried to engage in conversation with the Nike employees and I have never in my life met a more pretentious,
Snotty group of executives in my life.The gym was packed with them in the morning because I suppose staying ultra-fit is a job requirement punishable by stoning if they are not 5% body fat. The nicest person we met was the personal pilot for Phil Knight. I was never a big fan of Nike products anyway but meeting them and their weird cult put the nail in the coffin. We had drinks at the bar and the bartender told us that they left no tip for a $2000 tab. Lovely! I realize Mr. Knight does not care about such things but really his executives should present a different persona among the public. Do not buy products from a company with this cult-like, unfriendly, superiority complex. Products are made in sweatshops around the world which are unregulated and exploitive as an added bonus.

Thumbnail of user charlieh95
New York
1 review
0 helpful votes
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June 25th, 2019

Ordered a nike air max, and couldn't be happier. There was a slight delivery delay, but that had to do with the shipping company. Overall, happy with my purchase

Products used:
nike air max

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Value
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Thumbnail of user sherrys179
Sherry S.
Florida
1 review
0 helpful votes
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September 4th, 2018

You've lost your ever loving minds! My household will NEVER from this day forward purchase ANY Nike product or by product because of your decision to hire a low life as KAPPERNICK!!!! You NIKE don't support WE THE PEOPLE'S FLAG, don't want your products. Take NIKE and KAPPERNICK across the big blue pond. You neither deserve one red cent OUR BLOOD has been shed for or the sacrifices you HAVE ENJOYED!!

Thumbnail of user tommyk92
GB
1 review
0 helpful votes
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December 1st, 2022

Orders a pair of shoes, they sat awaiting carrier pick up for a week. I got in contact twice, just for them to tell me that they had disappeared! Which I find ridiculous for a company like that. They are now out of stock so I can't even get another pair. And done nothing to rectify the inconvenience and stress that it coursed. I'm lucky they wasn't a Christmas present for someone. IF YOU HAVE ANY SENSE DONT BUY FROM THIS STORE

Tip for consumers:
Don’t use this store anymore

Products used:
Non because they couldn’t even manage to send it

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