business logo of Nike
nike.com
active, casual men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the business


nike.com
+1 800-806-6453
USA
Nike is part of Nike, Inc.
Clothing item from NikeFashion apparel by NikeMerchandise from Nike clothing lineNike fashion product

Business Highlights

General

Parent Company: Nike, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unworn and unwashed
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes
Responsible Materials: recycled

Product

Style: active, casual
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, 2XL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-806-6453

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Nike?
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Nike Reviews Summary

Nike's reputation is marked by a strong appreciation for product quality and innovative design, with many customers praising the performance and aesthetic appeal of their offerings. However, significant concerns dominate the feedback, particularly regarding customer service inefficiencies, warranty issues, and difficulties with order fulfillment and returns. Customers frequently express frustration over unresponsive support and perceived indifference to their complaints, leading to a sense of dissatisfaction and mistrust. Overall, while Nike excels in product development, its customer service approach requires substantial improvement to align with the expectations of its loyal clientele.

This summary is generated by AI, based on text from customer reviews

service
183
value
176
shipping
170
returns
154
quality
163

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Good
September 30, 2021

This shop is good. I found here a lot of interesting things. And also I want to add that my first order here came to me very fast and everything was ok with it. Now I'm looking for the next pair of sneakers here.

Date of experience: September 29, 2021
NL
1 review
0 helpful votes
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A big fan of your company!
September 24, 2021

I am a big fan of your company for its quality and trendy things. I bought sneakers from your official website, which I have been wearing for three years yet and they still look perfect.

Date of experience: September 24, 2021
Texas
1 review
0 helpful votes
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Nike Grapevine Mills Mall
September 18, 2021

Very rude, nasty and unprofessional manager Brittany will bring you out of character. I will definitely not spend another dime in this store. The store has turned into a dirty trash place. Human Resources should really look into this place it needs a manager makeover immediately. I will definitely be contacting Human Resources corporate for immediate resolution.

Date of experience: September 18, 2021
Washington
2 reviews
0 helpful votes
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Very comfortable shoes, stylish clothes. The staff are always friendly. I live in madrid. There are very few of your shops here, it's more convenient to order online. Everything always arrives on time

Date of experience: September 17, 2021
Sweden
2 reviews
0 helpful votes
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Good sneakers
September 17, 2021

I bought a pair of sneakers. They look nice, designed attractively, and the quality is good, well I think so.

Date of experience: September 16, 2021
India
12 reviews
1 helpful vote
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Quality But Expensive
September 14, 2021

Its a good brand, has multiple varieties. Stylish shoes, looks smarty, comfortable to wear. But Expensive too.

Date of experience: September 14, 2021
GB
3 reviews
7 helpful votes
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My favorite
September 8, 2021

Love everything - from hot, really hot sneakers to t-shirts and hoodies. I love the style and comfort. Love the way I look in it. Nike - Just Do It <3

Date of experience: September 7, 2021
Florida
2 reviews
0 helpful votes
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Unfulfilled CONFIRMED order!
September 6, 2021

Bought a pair on September 1st, my order was confirmed, & today Sept 6th they canceled my order cause they couldn't fulfill it. Scammers!

Date of experience: September 6, 2021
Oman
1 review
0 helpful votes
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Nice shoes
September 7, 2021

Hi all, I bought a pair of snikers last year and they are still doing fine, such a great quality, cheers!

Date of experience: September 6, 2021
Spain
2 reviews
1 helpful vote
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Quality brand
September 7, 2021

The best trainers are without doubt here. Any size, any color, any design and style. I like the brand for its quality.

Date of experience: September 6, 2021
New York
2 reviews
0 helpful votes
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I think Nike company is one the best company in world because Nike make very special products with high quality for all age

Date of experience: August 31, 2021
Finland
3 reviews
2 helpful votes
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My favourite brand! I am using it for already five years and will not change it for any other one. Their shoes are the best!

Date of experience: August 31, 2021
Australia
1 review
1 helpful vote
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Wrong items delivered
August 13, 2021

I ordered 10 items from Nike. Received two completely unrelated items. Contacted customer service to resolve the matter. I had used a discount code to purchase the items. Initially offered a refund and told to return the incorrect items. Only offered a price match for the items following multiple phone calls and extremely evasive and dismissive customer service response. When I attempted to get the price match it was not honoured. I had been a returning customer but never again. Just wanted people to proceed with caution given how Nike responds to their own mistakes.

Date of experience: August 13, 2021
Virginia
2 reviews
0 helpful votes
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Price, design, quality
August 11, 2021

I adore their sports shoes. They are not only affordable and comfortable but also designed attractively.

Date of experience: August 11, 2021
West Virginia
3 reviews
1 helpful vote
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Durable shoes
August 11, 2021

I've bought several pairs of Nike shoes over the last few years, and they've always lasted a long time. I enjoy them a lot!

Date of experience: August 10, 2021
India
1 review
2 helpful votes
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All Time Favorate
August 5, 2021

If there were 10 stars then i would have given all 10 stars for the NIke, because i love this brand very much. Almost 6 pairs of sneakers i have, 3 bag packs and 1 foam jacket and yet to come more...

Date of experience: August 5, 2021
NL
4 reviews
37 helpful votes
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One Love
August 4, 2021

One love. One swoosh.
Over 50 pairs for the last few years. Best quality. More than just a brand. It's a lifestyle

Date of experience: August 4, 2021
Michigan
2 reviews
2 helpful votes
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Poor shipping
July 31, 2021

Still trying figure out how a package tracks then stops. Then picks up and gives you dates it has checked or tagged or placed in trucks that haven't even come yet. It is July 31st and I am being told my package was scanned at 2:51 August 1st then again at 7:51 am august first. It's still July 31st. Overall experience with Nike great shipping was probably worst I ever experienced. Will stick with in store shopping for Nike. No more online takes a lifetime to get and they don't keep you updated on anything. If so you get the wrong dates and times.

Date of experience: July 31, 2021
Japan
2 reviews
1 helpful vote
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Suck
July 30, 2021

Unable to make purchases from other countries and its almost impossible to find big size in Nike Japan. And Nike app can't be set to search by your size. So you might need to spend the day on looking at all items and at the end their is no big size! That's suck! If you're wearing big size and plan to live in Japan for longer make sure you bring thousands of fittings shoes before you makes your trip!

Date of experience: July 30, 2021
Georgia
1 review
1 helpful vote
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Worst customer service ever!
July 29, 2021

I ordered a pair of shoes on July 12th. They were supposed to arrive no later than July 26th. It is now July 29th and the shoes have not even shipped yet. I ordered them for a specific event and had to end up getting a different pair from another store. I have called Nike and chatted with customer service at least 10 times to try to cancel this order. They keep saying that they cannot cancel it and that I will have to wait until the shoes arrive and send them back for a refund. They refuse to put a supervisor on the phone. This has been the worst customer service ever. I will never shop with them again!

Date of experience: July 29, 2021