• Nike

Nike

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Overview

Nike has a rating of 1.9 stars from 472 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nike most frequently mention customer service, delivery date, and next day problems. Nike ranks 681st among Shoes sites.

  • Service
    179
  • Value
    174
  • Shipping
    168
  • Returns
    152
  • Quality
    159
Positive reviews (last 12 months): 13.2%
Positive
5
Neutral
2
Negative
31
152
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How would you rate Nike?
Top Positive Review

“Design of sports shoes”

Zar K.
3/6/24

I recently bought 2 pairs of shoes for my kids,for school sports,I feel like their performance is boosted,becouse excellent design and now no more stinky smelly feet. Due to inner material which is porous and breathable.thanks nike

Top Critical Review

“Horrible warranty”

Noelia R.
9/25/24

Nike supposedly has a two year warranty but it starts when the shoe was manufactured not when you purchased it. Basically you can buy a pair today and they could be falling apart 6 months later and they will not honor the warranty if it was made over 2 years ago.How am I to know as a consumer when the shoe was manufactured? I can tell you when I purchased it how much it cost and that it's defective. They should put an expiration date on your receipt so you can shop for their product as you would milk. Both pairs are less than 2 years old

Reviews (472)

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Reviews that mention popular keywords

customer service (84) nike shoes (22) nike store (16)
Thumbnail of user vicentes31
Florida
2 reviews
0 helpful votes
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September 6th, 2021
Verified purchase

Bought a pair on September 1st, my order was confirmed, & today Sept 6th they canceled my order cause they couldn't fulfill it. Scammers!

Thumbnail of user albizus
Florida
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

On 6/17/22 I order some Jordan and when I received them the inside was dirty. So I called and I wasn't able to get any help

Tip for consumers:
Think about ordering from here.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevinm3716
Oregon
1 review
0 helpful votes
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December 18th, 2022

Nike store is hella racism. Takes so damm long to customize shoes. Loading page is $#*!. I will sue nike store.

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyb241
Florida
76 reviews
124 helpful votes
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August 6th, 2018

I love their bookbags for school the last for years. I've had the same nike shoes for 3 years and they're still good.

Thumbnail of user eelmore997
Illinois
1 review
0 helpful votes
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December 16th, 2023

I would like to recommend Nike shoes because they are very comfortable. You will never want to take Nike shoes off because they are so comfortable. There are so many kinds of Nike shoes and you can get a pair just for you. You can get your Nike shoes at Amazon right now. The price of the shoes are about 100$. The models I have are Giannas Immortals. I love them.

I tried Nike shoes for the first time because I heard they were very comfortable from the Amazon reviews. Well most of the NBA players wear Nike shoes. I wasn't getting much traction on the court until I wore Giannas Immortals. About 80% of the NBA players wear these. I am credible because I have worn these shoes for seven years. I have this product for my basketball shoes and have had them for practice and games. I would recommend Nike shoes over any other shoe because they are very comfortable and have the best traction for the basketball court.

The Giannias Immortals are very comfortable. I have tried several different types of shoes but nothing like these. My favorite by far are the Giannias Immortals. When I am running I do not have any problems with my feet hurting. There are a variety of different types of Nike shoes. These are made with ankle support. When I was going up for a rebound I came down and rolled my ankle but it did not stop me from going out of the game because of the great ankle support. They also have great traction. Nike shoes are always improving their traction. In my experience I never had to worry about falling down because of the great traction.

I recommend this to people that like to play basketball or run. I recommend it to this type because you want to feel comfortable on the court and want to be safe. It is a little pricey but worth it. I would not recommend you wearing outside of the court.

Thumbnail of user joycep152
California
6 reviews
11 helpful votes
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September 26th, 2019

I bought 5 timesjust return once. Basically, they all cheap and comfort, also ugly. But it always good

Thumbnail of user johnsonl48
California
1 review
0 helpful votes
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October 29th, 2020

Too much shoe reselling $#*! botting things goings on. Biggest hypocrite against resellers and botters supports them in disguise.

Thumbnail of user schrees
Texas
1 review
0 helpful votes
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January 4th, 2021
Verified purchase

I purchased my father an Nike outfit for Christmas and he loved it, I think I made a great choice this time it fit just right.

Tip for consumers:
Fit just right

Products used:
Pants and jacket

Value
Shipping
Quality
Thumbnail of user michaelm1660
Maine
1 review
1 helpful vote
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September 4th, 2018

My family and I will never buy a Nike product ever again. I am appalled at their decision to partner up with the ANTI-Cop flag hating Kappernick.

Thumbnail of user garyl479
Romania
2 reviews
4 helpful votes
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March 23rd, 2020

Although I purchase offline and I can't provide feedback for customer support, I love the actual products!

Thumbnail of user finestjewlery
Argentina
1 review
0 helpful votes
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November 23rd, 2023

Shoes are super
Shipping is super
Everything is super
Hood prices
And just amazing staff that want to help

Service
Value
Shipping
Thumbnail of user mj.amiri85
GB
1 review
0 helpful votes
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July 16th, 2023

They send wrong item and wasting my time
I order 2x Nike Sportswear pants they send me different one full Tracksuit

Service
Value
Shipping
Returns
Quality
Thumbnail of user dt114
Nevada
1 review
2 helpful votes
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September 5th, 2018

My family and I and all friends are burning everything NIKE we have this weekend. ASHAMED TO HAVE EVER SPENT A DOLLAR WITH THEM.
NEVER AGAIN.

Thumbnail of user julienk17
Switzerland
1 review
1 helpful vote
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October 12th, 2021

I cannot afford to buy sportswear here as often as I want, but when I make a purchase I am always satisgfied with it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimmyy50
New York
2 reviews
0 helpful votes
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March 28th, 2023

She didnt help me she just wasted my time my shoe broke within 1 week and they dont let me retun it mazira dont buy from here expense and trash

Products used:
shoe

Service
Value
Shipping
Returns
Quality
Thumbnail of user jameso248
GB
1 review
1 helpful vote
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January 20th, 2019

We have had 2 deliveries from DPD in the last month and both of them were terrible.

Delivery 1) ordered the new Apple watch from EE online who use DPD to deliver their parcels, on th day of delivery no one calls and rings the bell and the next thing we know a message has come through stating that they were unable to deliver our parcel. My partner calls DPD who said that they will get the depot to call. This was at about 1:30 p.m. at 5 p.m. she call DPD back and a different agent stated that the label on the package did not have the first line of the address on it so they could not deliver it. We asked why they didn't call the phone number that they have to confirm door number they then stated that they don't do that and that they will not be able to deliver it again at all as the label is wrong. We called EE who arranged for my partner to pick this up from a pick up point the next day. No apology and no offer of compensation even though they were told that this was a birthday present.

Deliver 2) my partners ordered shoes from Nike.com and deliver was through DPD. On the day of delivery notifications received saying that it is on its way and partners actively tracked it on her phone until it said that DPD were here, we waited for the bell to ring but nothing. 5 min later we received a notification stating that no one was home and a photo of our front door. We called DPDD customer service and spoke to Corey who allegedly tried to call the drover but could not get tgrouch and then we're told that there is nothing they can do. My partner then went on their app and arranged to collect from a pick up point AGAIN! NO CUSTOMER SERVICE. NO RESPONSIBILITY TAKEN. AVOID THIS COMPANY!

Nike and EE I would take your delivery contracts somewhere else.

Thumbnail of user wesclowes2
Australia
1 review
0 helpful votes
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April 12th, 2023

Will not be buying anything from Nike company
Because Nike company are on board with transformers
Trans people dumb $#*!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathyg212
North Carolina
39 reviews
17 helpful votes
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September 11th, 2018

All this ranting over this crazy stuff Nike is number 1 in the shoe industry and I swoop it I
Love it

Thumbnail of user philipa219
GB
1 review
0 helpful votes
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November 17th, 2021
Verified purchase

I am one of your biggest customers spending over 4K last year!

I bought an item and didn't receive it!

On the 4/11/21 I made a complaint and requested a refund to an alternative account as my old account got closed but they sent it to the account anyway!

I did not find this out until 11/11/21 and I spent over 6 hours being passed from pillar to post getting conflicting information! I made several complaints and was told that a manager would call back in 48 hours which of course didn't happen.

I then called again and had the phone dropped on me twice. I then called again to complain about the terrible communication issues and conflicting information I have been given.

I called in the next day as for a 2nd time I did not receive the manager callback!

At this point I was furious as it has cost me more to contact Nike than I am getting as a refund and it is becoming very stressful and distressing.

After 6 days I receive an email from a manager Eric who had NO empathy and kept talking over me as I explained the situation. I cannot believe the fact that I STILL HAVENT RECIEVED MY REFUND AND IVE SPENT SO MUCH TIME AND MINEY TRYING TO GET IT BACK!

I am extremely disgusted and feel very undervalued by Nike.

I hope someone can take REAL ownership and resolve my issue!

Order C*******051
Managers case *******

Philip Awofesobi

Tip for consumers:
Don’t use it as the communication in customer services is highly conflicting!

Products used:
Did not receive

Thumbnail of user paulb4008
Austria
4 reviews
0 helpful votes
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September 6th, 2022

When I ordered I didn't think the package would arrive so quickly, and when I received it I was absolutely thrilled with the quality

Thumbnail of user seraaja
South Africa
1 review
0 helpful votes
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March 4th, 2023

You see we from Cape Town on the cape Flats dont like the $#*! shoes nike is sending to Cape town the kids dont like it

Thumbnail of user austint237
New York
1 review
0 helpful votes
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March 17th, 2023

Nike promotes there return policy and did not exchange or work with me in any way on these defected Air Max Nike's I bought.

Tip for consumers:
never again

Products used:
Air Max Nike.

Service
Value
Returns
Thumbnail of user miam192
New Jersey
1 review
1 helpful vote
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April 10th, 2021

I've had one bad experience but the last one was it. Had to cancel multiple orders, after the first order went to a wrong shipping address. Somehow it automatically signed me into an old acct with an old address - when i paid via paypal, paypal told me i'd be able to 'change the address' before checking out at nike.com. I clicked on next, and then it just confirmed my order. So i canceled it bc i couldn't change the address after calling. Then i got a notice saying 'your order was not canceled'. So i called. They couldn't find the order. The order confirmation went to a different email - not sure why because it wasn't the email i used for the order. The nike integration with Paypal or 3rd parties is really clumsy and not user friendly. You should be able to call and change shipping address (like any other site) without having to re-do the order. The order should go to the actual email you ordered it from. You should get a confirmation of order cancellation. Most of all, it should NOT take me 63 minutes to order a pair of $100 shoes online. I should not have to contact customer service twice. I get it - Nike is so loaded they don't have to provide an excellent online experience - but it really would be nice. I once ordered from Nike a yr ago and couldn't remember why I didn't again - it was because in that order, they wouldn't even deliver it to my house because I wasn't home and delivered it to some random UPS drop off point which was closed when i got home from work - so the item was automatically sent back to Nike. I can't with them anymore. If it's not avail with another vendor, I'm just not meant to have the item. Nothing is worth their online experience.

Service
Shipping
Thumbnail of user rashidh16
Connecticut
2 reviews
0 helpful votes
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February 1st, 2022

NIKE'S PRODUCTS ARE CHEAPLY BUILT NOTHING MAKE IN USA THEIR ADDS AND COMMERCIALS REFLECT THEIR BELIEFS.

Products used:
SHOES JACKETS

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaym79
RU
4 reviews
87 helpful votes
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April 28th, 2014

The customer service is probably one of the best I have ever encountered. Thumps up

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