• Nike

Nike

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Overview

Nike has a rating of 1.9 stars from 472 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nike most frequently mention customer service, delivery date, and next day problems. Nike ranks 681st among Shoes sites.

  • Service
    179
  • Value
    174
  • Shipping
    168
  • Returns
    152
  • Quality
    159
Positive reviews (last 12 months): 13.2%
Positive
5
Neutral
2
Negative
31
152
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How would you rate Nike?
Top Positive Review

“Design of sports shoes”

Zar K.
3/6/24

I recently bought 2 pairs of shoes for my kids,for school sports,I feel like their performance is boosted,becouse excellent design and now no more stinky smelly feet. Due to inner material which is porous and breathable.thanks nike

Top Critical Review

“Horrible warranty”

Noelia R.
9/25/24

Nike supposedly has a two year warranty but it starts when the shoe was manufactured not when you purchased it. Basically you can buy a pair today and they could be falling apart 6 months later and they will not honor the warranty if it was made over 2 years ago.How am I to know as a consumer when the shoe was manufactured? I can tell you when I purchased it how much it cost and that it's defective. They should put an expiration date on your receipt so you can shop for their product as you would milk. Both pairs are less than 2 years old

Reviews (472)

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Reviews that mention popular keywords

customer service (84) nike shoes (22) nike store (16)
Thumbnail of user michaeld6428
Illinois
1 review
0 helpful votes
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July 11th, 2023

Order can be canceled only within the first 30 minutes. 4 days later the order still is "processing", and wont be shipped for another two, and can't be canceled. Shipping is from within the US (TN) and second party retailers can ship faster than the manufacturer. Customer Service said send it back if you don't want it, can't be canceled. Run like a Mom and Pop, not a major retailer.

Tip for consumers:
Accurate shipping dates and transparent order cancelation policy.

Products used:
Haven't received it yet

Service
Shipping
Thumbnail of user amandas283
Pennsylvania
1 review
3 helpful votes
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December 18th, 2017

I ordered a custom pair of huaraches. The trimming on the fabric looks like I. T was seen together by a high school class. Trimming is white all around the edges. The shoe is predominantly blue. Colors are true to what I chose. Its just poorly put together... Im so disappointed. Dont think Ill be ordering NikeiD again

Thumbnail of user andya109
Czechia
4 reviews
3 helpful votes
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September 19th, 2019

I am very disappointed with Nike shoes recently. I was a huge fan of them and I never bough any pair of shoes other than Nike but the last couple of shoes I bought were just disaster and they were somehow fully destroyed after 6 month of use.

Thumbnail of user dand463
New Jersey
1 review
15 helpful votes
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November 15th, 2019

I bought the airmax 270 and after a few weeks both the air bubbles popped while I was running and injured my knee so badly that I havn't been able to walk for two weeks now. I called them up and they were extremely unhelpful, rude and refused to stand behind their product. I am very disappointed in the quality and overall experience with nike and their products. Will Definitely not be buying any nike shoes in the future!

Thumbnail of user traceys53
Missouri
2 reviews
1 helpful vote
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June 23rd, 2016

Attempted to purchase sneakers for my grandson and order the wrong size. Called and was told that they indeed had an upsize and would ship them upon my returning the purchased ones. Was asked to wait for a return label to my email. It never came. Called back and a gentleman apologized and resent me (2) labels.? Returned the item, waited a few days and called. They said they received the shoes, and were issuing a refund. Explained that I requested an exchange. Okay, let's do the exchange now. Received cancellation notice. Called. No, it hasn't been cancelled. Received email. Yes it's been cancelled. Called again, no it was a duplicate order cancelled, your exchange is on the way. Today, email indicating my refund was returned to my account. Called---indeed you will receive a refund in 10-12 business days. DONE

Thumbnail of user sarahc271
Texas
1 review
1 helpful vote
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September 15th, 2017

I bought these shoes to wear to work (in a hospital). The lettering on the back lasted two weeks, and after 3 months the tread on the bottom of the shoe is literally peeling off! I received a ton of compliments, but here I am buying a new pair of shoes 3 months later- not happy.

Thumbnail of user hermanl1
Singapore
7 reviews
9 helpful votes
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August 24th, 2012

Ahhh... just crazy about the cool customization Nike has provided its customers with. I love the fact about how Nike has made their website so interactive and given a new interest and appeal to its customers by providing them with the customization utility. Amazing Job

Thumbnail of user warnelg
District of Columbia
4 reviews
15 helpful votes
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June 10th, 2020

I was lucky enough to get a pair for myself at 50$ (discount season) and God. I never thought that those could be so comfortable. I used to think that these brand shoes are overpriced and that the Chinese alternatives aren't any worse but I was so wrong. Recommend!

Thumbnail of user ashleym1162
New Jersey
18 reviews
3 helpful votes
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November 24th, 2021

I won the draw for these kid size dunks on the Nike SNKRS app and was amazed at how fast the shipping took - literally had them within 2 days after ordering. Being that I wear a size 6 in women, I was able to get the size 4.5 in youth kids and they fit perfectly.

Thumbnail of user jamesw900
California
1 review
0 helpful votes
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September 8th, 2018

You think that Google is in with you on searches for man's shoes so that when we do a google search your brand keeps coming up? Wrong there are other search engines out there. I will not buy NIKE brand again. Hope you have fun with kapernick you will go go out of business soon you idiots. Besides your shoes suck. I can find a better shoe.

Thumbnail of user zinniaw
Florida
1 review
1 helpful vote
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December 26th, 2021

Nike quality is trash. Its obvious you're no longer using quality materials to makes shoes. I bought 2 pairs of shoes for my sons and you can see the glue all along the edges, wrinkles at the foot, worst of all they don't fit. How the heck can they not fit when they both have other Nike shoes and size and these don't fit.
Freaking ridiculous. I rather they wear Snack O'Neils and get my $250 back tf.

Service
Value
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Returns
Quality
Thumbnail of user leoh67
France
1 review
3 helpful votes
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September 19th, 2019

Witholding my account and Evoucher
Nike - Having returned my trainers due to the toe coming apart nike refunded the money after losing the returned trainers for 2 weeks. They then sent me an evoucher but also locked my account at the same time meaning i couldnt spend it! Im therefore still a month on trying to use the voucher to pay for a new pair of trainers and they still have my account locked up.! Really poor service i will be going to adidas from now on after being a loyal nike customer for years

Thumbnail of user nickb1044
Illinois
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

Nike used to be a first come first serve company when it came to their new shoes. Lately, they've implemented a raffle for their hottest releases which is bs. Every other shoe distributor has a raffle. Nike was a trailblazer when it came to the first come first serve but they caved in and now follow everyone else. I think if someone takes time out of their day to wait for the exact minute the shoe to drop, they should be rewarded for their punctuality. #StartTheLine

Tip for consumers:
Don’t let Nike treat you any which way. They only exist because we spend money on their products.

Products used:
Everything I bought.

Service
Value
Shipping
Returns
Quality
Thumbnail of user courtneyf47
Nebraska
1 review
14 helpful votes
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July 8th, 2019

I've purchased a pair of Nike leggings from the Nike outlet in Des Moines IA. This is the second pair I've purchased, the Nike symbol comes off- very cheap looking. I thought the first pair may have just been a fluke, but I bought a pair just yesterday (still have the receipt). Wore them today and it's already doing the same thing! Soooo frustrating.

Thumbnail of user jannag11
India
8 reviews
2 helpful votes
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September 25th, 2020

The quality of the clothes is really good, but there is also a very good price tag for them. There are some trousers that are like £75/£ 80 on their own, which is a little more. You can understand that trainers are in that category, but not really the bottoms of trousers / tracksuit.

Thumbnail of user kennyp478
Pennsylvania
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Order 2 pair of shoes that were supposed to be delivered yesterday. I called Nike and they told me. I wasn't gonna get a refund. For shoes that I paid for. When they were delivered, I was not even home I was at work.

Thumbnail of user anpatra
India
1 review
1 helpful vote
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January 1st, 2024

I am writing to express my disappointment with the quality of the [Airforce 1- Invoice No- ******* & Complain no *******] that I purchased from at Phoenix' Mall Mumbai, Within just four months of purchasing these shoes, the sole has become significantly damaged, which is unacceptable for a product of this caliber. After submission all the details and shoes picture in help line, I got replied after 2 days that "we regret to inform you that the claim did not meet our claim eligibility guidelines" I kindly request that i need desired resolution, whether it's a replacement, repair, refund. This experience has left me dissatisfied and concerned about the durability and quality of your footwear. I believe it is low quality sole or manufacturing defects. But your company is giving excuses to me to avoid the replacement.
See how it is damaged within four months of purchasing? The nike brand and I have always held your products in high regard. However, this experience has left me dissatisfied and concerned about the durability and quality of your footwear. I believe it is low quality sole or manufacturing defects. But your company is giving excuses to me to avoid the replace or refund

Tip for consumers:
See how it is damaged within four months of purchasing? the nike brand and I have always held your products in high regard. However, this experience has left me dissatisfied and concerned about the durability and quality of your footwear. I believe it is low quality sole or manufacturing defects. But your company is giving excuses to me to avoid the replace or refund

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user fitzroys
Georgia
2 reviews
1 helpful vote
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February 20th, 2015

Nike track shoes do not run true to size may be off as much as 1.5 size always purchase larger size. I have several track athletes who basketball shoe size is more than a 1.5 size different from track shoes.

Thumbnail of user lynxs
Philippines
14 reviews
23 helpful votes
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October 24th, 2020

My friend and i bought Nike Air Max's 90 and 200 with 40% discount but i did not expected it to be shipped from
Singapore so the shipping and handling costed way too much like 500pesos (almost $10) and it arrived about almost a month. The package seems in good condition and pretty authentic from the box. My subpar experience is that it shipped from another country so the delivery really really takes time to get to my country.

Thumbnail of user kayk88
California
2 reviews
2 helpful votes
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December 27th, 2019

I love Nike and have bought many different products. Nike has amazing work out clothes and the quality is fantastic. I also love their shoes. Everything I have gotten from Nike has exceeded expectations. I will shop here again in the future!

Thumbnail of user kendram180
Pennsylvania
1 review
0 helpful votes
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August 25th, 2022

I ordered 2 pairs of shoes on a Monday afternoon. My product did not ship until early Friday morning. If I knew I was going to have to wait a month to get my shoes I would have ordered elsewhere. Never again.

Thumbnail of user lillyg3
Maryland
48 reviews
191 helpful votes
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September 16th, 2022

I live the styling at Nike, and the quality is good but the prices the last 19 years have felt abusive. I find the sneakers are not as comfortable. Almost always hot, too narrow, and so so heavy. Ples bring back the feel of your shoes in the 90's. The majority of their sneakers I can no longer wear all day as they weigh so much. I don't want to carry around 20 pounds of decorative rubber on a trip or on my feet during a run. So some variety in the line and maybe some retro tennis sneakers with a 70's or 80's look would be welcome.

If you go on Ebay & Etsy their vintage sneakers sell for more than their new ones and they are always snapped up quickly, so I can't be the only person wishing for a nice 208 pair of Nicke Airs with a thin flat sole some width in the middle and made of a airy light nylon. A pair of those of those come up on Ebay and it's a battle. So which they would re release some of the old lighter style that sit in a suitcase and were so light to pack and wear.

Service
Value
Shipping
Returns
Quality
Thumbnail of user quavawna03
Georgia
1 review
0 helpful votes
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October 27th, 2023

I've been up all morning waiting for these shoes to drop and it kept glitching me off when it came to putting in my phone number now I have to wait 24hrs to get inline which they are going to be sold out again!

Service
Value
Thumbnail of user ae143
Texas
1 review
0 helpful votes
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April 13th, 2023

NIKE.com is a SCAM! They have no way to pre-order shoes and if you're on the link directly when they drop, somehow they're still sold out. Just as NIKE had trouble in the past for allowing a single person to purchase multiple pairs and resell for over double the amount. NIKE IS A SCAM. I will be reporting this.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brandons53
Virginia
30 reviews
54 helpful votes
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June 1st, 2021

They only accept good reviews on nike.com they don't accept bad reviews if their shoes are uncomfortable or if their shoes are not true to size. They only accept good reviews on their website. Otherwise customer service is okay and returns are easy just don't like the fact they don't accept all reviews.

Tip for consumers:
I'd still use it.

Products used:
I'd still use it but I just don't like the fact they only use good reviews.

Service
Value
Shipping
Returns
Quality

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