Nine West

Ridiculous. Ordered dress flats for a Xmas party and got men's hiking boots instead. How is that even possible? No human to talk to. Just a computer that keeps asking why I don't like the dress flats I ordered.

I've had so many issues with their merchandise, returns & refund process, website, and customer service in these last 2 months that I don't even have the energy to rehash them all. Just look up any other website's reviews for them (Besides NineWest.com, because they don't publish any negative reviews) and take my word for it. I've ordered 9 pairs of shoes and returned all but 1 cute, but nevertheless uncomfortable pair. I've attached photos of my most recent (and final) purchase from them. They retail at $89.00... I am thoroughly DONE with this company and will never purchase from them again. Don't waste your time, unless you actually like making your life harder and throwing your $$ down the drain on restocking fees or cheap, defective shoes.

I bought online booties for my wife birthday on November 26th pay it I'm still waiting to receive. Merchandise my order number is ******* 8 and I paid 71 dollars and seventy-eight cents. Include 16.95 shipping, a poke with someone on Nov 29 and told me that my package was on mt way still waiting for tracking #. I'm really disappointed Nine West have a great merchandise. But I don't know if I will continue buying from them in the future. I have to call my credit card company to dispute the payment.

Great offers at this site! They seem to always have a promotion going as well as free shipping most of the time. Have ordered from here a few times and was only disappointed once due to them sending me the wrong size. I was able to speak to a very pleasant woman who explained the procedure for returning at their expense and received my reorder promptly. Nice place to shop!

I cant believe how horrible customer service is! Do not use this company. I hardly ever write reviews. However, I thought I could trust a company with such a big name. I ordered a Christmas gift & gave it. They were uncomfortable. Two weeks later i requested a return slip by the time they got back to me the 21 days had passed. They will not offer an exchange or a refund.

I love these shoes. I bought them in black and they go with everything! The top of the shoe is sturdy, but not so thick that you feel like your walking on a brick. It's incredibly cute on, but also breathable with a slight padding underneath which is good for people with sensitive feet.

I purchased a pair of pumps online for a special event. Shipping was promised in 5 days at the most. My order arrived 10 days later and after my event sonI no longer needed the shoes. I went online to return and to my surprise I am being charged $7.00 to return them. It's boat a lot of money but it is the principal, why should I have to pay to return an item that didn't arrive in time. I will never purchase another Nine West product as long as I live.

I rate them a ZERO! I purchased 2 pairs of boots on line. They were both too tight- when I requested an exchange label I was told they were final sale. I didn't want my money back! Now I am stuck with 2 pairs of boots that I cannot wear. And every knows Nine West is NOT cheap. I work hard for my money and take great value in the things that I earn. I will never order from them again.

I use to be a fan. My last order was a complete bust. The quality of the nine west shoes is beyond bad. My shoe fell completely apart after 2 wears and a refund would have been the fair thing to do. Instead, my only option was a store gift card. So I can buy more sucky shoes? Save yourself... buy anything but nine west!

I purchased some boots for my wife for her birthday. I purchased them a month before the big day to ensure that I would get the right size, delivery, etc. I gave the boots to my wife, but they were too tall for her liking and wanted to return them or exchange. I contacted Nine West to learn that they only over a refund or exchange within 30 days of purchase. With supply chains in their current state, who can buy from this company? Tone Deaf... Lost customer..

Their shoes have a nice look and are of good quality. I've never had a problem purchasing something from this site. There was never a time when I had to return something. The shoes are stunning, comfy, and last an eternity! Simple, elegant, and fashionable. For anybody searching for a wonderful pair of shoes for special events or regular use, I definitely suggest Nine West. I will buy from them again since their shoes endure a long time.

Purchased a pair of shoes on sale online store. When I received the Item, it was the wrong shoes in the box. When I contacted customer service. They then wanted me to take them and return them through UPS. Taking my own time And gas to return them. They then would not send me the shoes that I actually ordered. They said I would have to reorder, they don't do exchanges.
So now I have to take my time money to return. The shoes are no longer on sale. So I would have to pay a more expensive price for the ones that I wanted. And all they offered me was a 15% coupon discount. All for their mistake.

Shipping turnaround time takes days then they charge a ridiculous shipping charge of $10.95. If the item has to be returned on top of that which mine did because the website picture didnt come close to what the shoe actually looked like, its another $6.95 restocking fee. They obviously dont value their customers charging them enormous fees like this when most other companies have free shipping and returns. Disgusting!

I ordered a pair of boots over the weekend and received an email I would get the shoes within 2 day actually said they'd be delivered that day and to my surprise they weren't. After waiting 2 more days I called and was told exactly "we did our part you can contact ups to find out what happened". This bothered me because when they send the email stating the item ship with a tracking number that when you track only says label created waiting on the package. I asked for a supervisor and was told I could only email at that point. Very bad customer service will never shop with them again

Shoes/boots take 2 1/2 - 3 weeks to arrive. This isn't from the odd order. I've ordered at least once a month - several pairs at a time - for several months. In the time it takes the merchandise to arrive the shoes/boots have gone on sale, when I've bought at full price & by the time they are here they are then unreturnable.
There are NO supervisors or managers available at any time of day. They do not exist. I want quality footwear & will pay the price - but NOT shoddy service. Give me Steve Madden (2 day delivery), Jessica Simpson, Santana, Marc Jacobs any day. Their service is worth it.

Please stop putting those white sticks (any color) in the shoes to hold paper in the toe area & the back of the strap. Ii got a pair of shoes and they were slipping off my heel because of it. Not good. Thank you.

Shoe did not fit. Too tight. Had to return. Worst return policy ever. I paid $54.00 for sandals. Received $38.00 back on card. After all the fees and restocking charges. Not to mention the shipping to rceive them was a charge also.
I will never purchase again. I have brought many a pair of shoes and boots. This was my first experience with returns. My last purchase.

Nine West shoes are eye- catching and comfortable to wear. Unfortunately the quality of their shoes is terrible which is quite disgraceful given that they are NOT cheap. The heel-stopper and the inner lining are the first to go, and then the upper shoe starts to come unstuck from the sole. I've had shoes from other brands which have lasted 15 - 20 years... for the same price. The love affair with NW is drawing to a close: I'm tired of replacing my Nine West shoes. I love their styles but I'm done with having to carry around an extra pair of shoes to a party because I can't trust my year-old Nine Wests to stay with me on the dance floor

The second time I made an order with you and was very pleased! The product is of high quality, everything matches the photo, special thanks to the managers for their polite attitude towards customers, which is very important! Thank you.

This website is a scam and very fake. Bought shoes and they never arrived.Tracking site says delivered,customer service has gone mute. I am opening a fraud charge against the site to ensure that everyone is alerted. Please do not buy from www.ninewest-southafrica.net. And www.nine-west.co.za These sites are a scam

If I need to buy some shoes then I use only this online shop. Why? Because there I can find all I need. Also, I really like that the size feets excellent. So, guys, it's really cool place with a big choice and affordable prices.

If I could give this place no stars I definitely would! Do not purchase from here, customer service sucks and not to mention how long it takes for them to "process" the order! +ship out.
Definitely not worth it

I'll never shop at Nine West's online store again. I purchased the Mana ankle strap leather sandal during their after Thanksgiving sale. I received my item and saw that one of the sandal was damaged, the leather was creased so I called customer service and asked if I can exchange for another pair. The representative stated that they do not do exchanges but I can get a refund and repurchase. I asked if I'll be honored the original purchased that I got them for and she stated no. She said that's the drawback that they don't honor the sale price.

I'll never shop at their online site again. It's better to go get their shoes at other shoes/department stores. Never shop at their site because if you ever receive a damage item you're either stuck with it or losing out on the deal if you return.