• Nine West

Nine West

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Overview

Nine West has a rating of 2.3 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nine West most frequently mention customer service, and gift card problems. Nine West ranks 435th among Shoes sites.

  • Service
    29
  • Value
    28
  • Shipping
    31
  • Returns
    26
  • Quality
    27
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
2
23
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How would you rate Nine West?
Top Positive Review

“Great offers at this site!”

Joanne N.
7/28/11

Great offers at this site! They seem to always have a promotion going as well as free shipping most of the time. Have ordered from here a few times and was only disappointed once due to them sending me the wrong size. I was able to speak to a very pleasant woman who explained the procedure for returning at their expense and received my reorder promptly. Nice place to shop!

Top Critical Review

“Joke. Got men's hiking boots instead of women's flats”

Brendan M.
12/21/23

Ridiculous. Ordered dress flats for a Xmas party and got men's hiking boots instead. How is that even possible? No human to talk to. Just a computer that keeps asking why I don't like the dress flats I ordered.

Reviews (91)

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customer service (27)
Thumbnail of user jackm1133
Seychelles
3 reviews
0 helpful votes
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December 10th, 2021

Pleasantly surprised! Thank you for the prompt execution of my order. Nice shop, good merchandise, helpful and helpful service. I will be your client

Thumbnail of user danielc3474
Seychelles
2 reviews
0 helpful votes
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November 20th, 2022

Fantastic price. Fast and cheap shipping and a fair return policy. I'm glad I found this place. It is now one of my regular places to shop.

Thumbnail of user maximiliane2
Russian Federation
3 reviews
0 helpful votes
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December 9th, 2021

I really like this store. Very attentive and friendly managers. Always prompt by the goods. Delivery is very fast. Thanks for your work.

Thumbnail of user olivers259
New York
3 reviews
0 helpful votes
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November 14th, 2022

I am honestly and highly recommend this online-shop if you are finding something unique and quality, shipping was fast. Website is easy-to-use.

Thumbnail of user ojass1
India
11 reviews
0 helpful votes
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August 16th, 2021

Have an excellent collections of handbags and footwear. Styles and colors are super. Price varies according to the product.

Thumbnail of user nickolasc23
Oklahoma
2 reviews
0 helpful votes
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December 10th, 2021

Everything is very worthy, quickly and fully corresponds to the product in the picture. Respect from me! Thanks.

Thumbnail of user cclaraholmberg
Denmark
1 review
0 helpful votes
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March 20th, 2023

Only on this site I found what I was looking for at a normal price, although I think the price is a little overpriced, but still I am happy with my purchase.

Service
Value
Shipping
Returns
Quality
Thumbnail of user grantw155
Australia
4 reviews
0 helpful votes
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September 28th, 2022

Good and easy to use website, efficient and helpful customer service, I am really highly recommend
Thanks!

Thumbnail of user bradyh60
India
18 reviews
5 helpful votes
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April 7th, 2021

They have good collection of ladies handbags and footwear. Unique styles and are at different rate. Ladies will love to shop over hear.

Thumbnail of user denisep143
Florida
3 reviews
2 helpful votes
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September 15th, 2022

I ordered a pair of shoes from Nine West on Wednesday night 10:00pm. Called the next day to cancel the order and was told the order will have to ship to me and then I can return it. That's not a cancellation, that's a return and I would have to pay a re-stocking fee. I will NEVER order from this site again. The order was not fulfilled at this point either, the manager gave all kinds of excused from she cant communicate with their warehouse etc. YALL ARE A POOR EXCUSE OF A SHOE COMPANY AND YOUR PLOICY ARE REDICULOUS! CARAPPY SHOES TOO

Tip for consumers:
RUN!!

Products used:
Shoes, and I wanted to cancel the order the next day after placing the order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aslio3
New York
2 reviews
1 helpful vote
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July 17th, 2023

I had a truly dreadful experience with a pair of Nine West sandals that I recently purchased. These sandals not only caused severe blisters on my feet, rendering me unable to walk for two days, but the customer service I encountered when trying to return them was equally disappointing.

From the moment I put on the sandals, I could feel discomfort and tightness around certain areas of my feet. However, I decided to give them a chance, hoping they would eventually break in and become more comfortable. Unfortunately, that was not the case. Instead, these sandals caused excruciating blisters that made it impossible for me to walk or wear any other shoes.

When I contacted Nine West to request a return, I was shocked to learn that I would have to pay for the return shipping. This added insult to injury, as I had already suffered physical pain and discomfort due to their product. The fact that I had to bear the financial burden of returning a defective item was both frustrating and unfair.

Furthermore, the customer service I received was abysmal. It took numerous attempts and considerable time to even get a response. When I finally did, the representatives were unhelpful and dismissive of my concerns. Their lack of empathy and unwillingness to take responsibility for the discomfort and inconvenience caused by their product was truly disheartening.

This entire experience has left me deeply disappointed with Nine West. Not only did their sandals cause severe blisters, but the added cost and subpar customer service only exacerbated the situation. As a loyal customer who has previously enjoyed their products, this experience has shattered my confidence in the brand.

I strongly advise against purchasing Nine West sandals, based on my own painful and unsatisfactory encounter. The discomfort, blisters, and lack of customer support I experienced are simply unacceptable. I sincerely hope that Nine West takes immediate steps to rectify these issues, ensuring that their products are of better quality and that their customer service reflects the care and respect customers deserve.

Thumbnail of user julieb376
California
9 reviews
47 helpful votes
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July 5th, 2022

I asked to speak with a manager they would not talk to me about a shipping problem this place should shut down the managers there should be fired!

Tip for consumers:
They need to give back my shipping cost !! Asap

Service
Value
Shipping
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Thumbnail of user silviah32
Slovakia
1 review
1 helpful vote
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May 27th, 2019

Bought a pair of Nine west sandals and it is so crappy. After one walk, the lining falls of, it is such a poor material. Never again.

Thumbnail of user josephp1760
New York
3 reviews
0 helpful votes
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January 12th, 2022

I want to note the wonderful service of this store, it is easy to make an order, shipping fast, everything came during, the quality is very good

Thumbnail of user eriky19
Oklahoma
2 reviews
0 helpful votes
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December 24th, 2021

I like this online store, it is very easy to place an order on your website, the prices correspond to the quality, in general I liked everything

Thumbnail of user marier834
Tennessee
1 review
1 helpful vote
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July 1st, 2022

Had to return a purchase I made from nine west website. Was charged a restocking fee of 7.00. Never again will I order from them

Tip for consumers:
The website charges a 7.00 restocking fee if you need to return .

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user codyj190
France
4 reviews
1 helpful vote
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October 5th, 2022

Very nice and arrived in time. So pleased with my first order that i ordered! Thank you so much! Thank

Thumbnail of user natan
Belarus
1 review
0 helpful votes
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August 4th, 2021

I bought on this site everything is good recommend. I recommend it to everyone, you will not make a mistake

Service
Value
Shipping
Returns
Quality
Thumbnail of user kvrickley
California
1 review
0 helpful votes
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October 30th, 2023

I ordered two pair of shoes on Sunday, Oct 22nd. Their site states it takes 2-3 days to process order for shipping so that means the order should have been shipped out on Wednesday, Oct 25th latest. On Friday, Oct 27th, I called and asked why they had not shipped, they said it will go out today. It didn't. On Monday, Oct 30th, I called and they said they didn't know why it hadn't shipped but now I had to wait another 10 days until Nov 9th to see if they would ship. I told customer service that Nov 9th, plus shipping time was past the due date that I needed the shoes and to cancel my order and refund me. She said they couldn't do that and I had to wait the additional 10 days. Also, I have never had a company charge my card before an item shipped but Nine West did. I just called my bank to dispute the charges with Nine West and my bank gave me provisional credit. It's funny that companies are very strict with their return policies, etc but when they screw up, they put the customer out. I'm am very disappointed with Nine West. I'll think twice about ordering from them again.

Products used:
Never received my shoes

Service
Shipping
Thumbnail of user patriciap2651
Finland
3 reviews
2 helpful votes
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November 1st, 2022

Always love the speedy service. Items always exceed expectations on every order! Always a highly recommended company to work with!

Thumbnail of user aaliyanu
Pakistan
0 reviews
0 helpful votes
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June 23rd, 2022

These are very good and I am glad to see it. I have attached my picture with this mail so you can see it.

Thumbnail of user michaels7756
Australia
0 reviews
0 helpful votes
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January 17th, 2022

Very satisfied with the purchase, very comfortable. I recommend, fast delivery and excellent quality. Thanks I will buy again

Thumbnail of user raysir1411
Sweden
1 review
2 helpful votes
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June 29th, 2023

They provide good service and i am happy with there services. Staff and everything is fine and grateful

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimberlyf1206
Finland
2 reviews
1 helpful vote
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November 1st, 2022

Excellent. Just order a few years back. And everything just great. Easy to use the online store. And communication great as always.

Thumbnail of user clydef35
Australia
4 reviews
0 helpful votes
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August 9th, 2022

Ordered at the store for the first time. Thank you for your work. Everything came quickly, the manager is attentive, friendly. The prices are nice.

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About the business

Shop shoes at the Nine West official site. View the latest selection of women's shoes, dress shoes, sandals, career shoes, casual shoes, boots and more. Check out our latest Nine West shoe sale. Nine West offers not just shoes for women, but handbags,...

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