Nine West

There are not many online stores where I am a regular customer, but this one is one of the best. The guys are constantly improving service and product range. Good prices. And most importantly - respect for the buyer, this is rare.

I ordered shoes on a Friday afternoon and paid $34.95 for "1 - 2 days" shipping. I called Tuesday afternoon to inquire. I was told that orders received after 12:00 pm were not processed until the next business day, so the shoes would not be delivered until Wednesday at the earliest. I was told I could not have the shipping cost refunded as long as they arrived by FRIDAY! I will NEVER BUY from Nine West again

Defective shoes they sent me defective shoes
One pair of pumps one were a size 10 and the other pair of pumps were a 10 1/2. The back part of the other pair one of the shoes were warped. Poor craftsmanship very poor. There was a time when Nine West was a reputable company.
The other 2 pairs of pumps I purchased that weren't defective are very uncomfortable and painful poorly made shoes you feel everything on the ground. Felt like the heel was about to break.
I actually purchased these shoes for a trip to Italy. A total embarrassment
Trying to save money for a long vacation. Big mistake my advice invest in two pairs of good Italian made shoes. Do not buy American because it's usually made in China.
They take no pride in their products it's all about taking your money.
Never again
I have not posted any pictures or my receipt of purchase because I'm in my bed writing this review. They are not worth another moment of suffering.

I have had a pair of heels for 2 months and the material has started to peel on the heel and at the toe. The complaints department advised this is ware and tare. Shoes of this "quality" should not do this!

Nine West is a beloved brand across generations of women. Their styles are new and classic at the same time. They follow the trends, but offer plenty of classic fallbacks.

I have ordered three times from their website (too many to count instore) and have always had good experiences. The shipping is fast and prompt. The prices are high, but if you hold out til the end of the season prices drop to 50 - 60% off original; and surprisingly the prices are roughly the same both instore and online.

Overall I would always recommend Nine West to a friend. The purses and shoes are wonderful.

I wish I checked here before buying from Nine West... I bought 2 pairs of shoes from the online store of Nine West Netherlands and paid 104 EUR. After 5 weeks I received my shipment from China (?) had to pay import taxes as well and when I received the package finally the delivery was a hideous baseball cap! I contacted customer service and they told me that I need to send the cap all the way back to China to get a full refund. Returned costs will be on me! They offered half refund if I keep the hat. So I need to pay 50+ EUR for an ugly hat that I didn't even want in the first place? They are a real SCAM! Do not buy guys, save your money for another seller. Huge disappointment in Nine West!

Ordered winter boots from nine west for the first time. And order took awhile to get fulfilled and then upon arrival. Only one pair of boots arrived out of the two I ordered. They need to get this resolved. Calling first thing in the morning. I should've just stuck with my normal… (Macys) worth the extra $20 dollars, at least the order is always complete. Won't ever order from ninewest again. And whoever packed my order to begin with needs to be fired! This is the reason companies lose business. Where is the Quality control specialist.

Ordered shoes to take away on vacation. Needed them in a rush so I paid $20 extra bc the website said they would ship 2-3days. A week went by and when I called they said it meant 2-3 days to leave warehouse. I asked to have my shipped refunded or to cancel the order since I wouldn't have them in time and I did they didn't. Their response was tough and on top of it all I was charged a restock fee for returning them. They were awful cheap quality

This is my first impression and no wonder it is positive. The price is affordable - the quality is good. Good luck to you, inspiration, polite customers!
Advantages: The size, high quality of material and work, and also service coincides

They are the most comfortable shoes I own I could be with them up to 12 hours in a day. I'm in love with the sexiness and design also price when there on sale. Thank you

I love the high quality this company offers, and the variation of styles, sadly, even with their premium price they dont often carry my large size 11 :/

I don't know how to describe my emotions, I made an order in this online store for the first time and was very pleased, great experience, excellent quality, affordable prices, everything is just wow

I just purchased shoes for my daughter and when they arrived to the house on the packaging slip in huge letters I see FINAL SALE.NO REFUNDS. NO EXCHANGES.

However, during my purchase this message was not visible and if it was there it was in very, very fine print. It's also unexpected because it only applies to certain merchandise and is rarely used. My email confirmation did not list it there AT ALL. As a result I purchased shoes for a 13 year girl who's foot size is constantly changing and of course she can't fit the shoe and I'm out $50. Their website is purposely misleading consumers to purchase items that they do not realize are NON REFUNDABLE until it shows up at their door. Because it's very noticeable on the packaging slip post-purchase, but you can barely see it on the website before purchasing the item.

I ordered a pair of heels from NINE WEST BACK in February, when the order arrived I tried on one shoe, which fit fine….and I placed the shoes back in the box and stored in my closet. Well today, September 20th, as I was deciding on a shoe to wear to a concert tomorrow, I attempted to try the shoes on with my outfit. Well the right shoe went on fine but the left feet did. It. I'm thinking I've gained a little weight but not this much weight that my feet have grown. I removed the shoes and looked at it. One shoe was a 10 and the other is an 8. So I called customer service and 2 different reps told me there was nothing they could do because it was outside of the return window…….so my response was and still is. What am I supposed to do with a pair of shoes with 2 different sizes? At this time it's late and I'm very upset that a company of this size would refuse to correct their mistake. I will never order from them again and I will not allow this to be swept under the rug. I will make sure to make this situation known online any and every where I can. It would've been in their best interest to refund me my $100 rather have a permanent thumbprint of their error that could have easily been corrected.

I never wore the shoes they are in perfect condition - the size I normally wear for these 2 pair don't fit correctly. To the point where I would get blisters or fall out of the shoes and hurt myself. The customer service number I called for a return and refund is a call center - talked to 5 people over 5 days, none of them could help. They want to give me a gift card instead of a refund. UH - gift card? Meaning you think I want to shop with Nine West again? I even asked who they work for, and they didn't even know that. The lowest of the low people on the customer service chain. I have been a nine west customer my whole adult life (30 plus years) and I will NEVER buy anything from that brand again - they are going down and have lost my business. They refused to give me a refund so now I'll keep my wrong sized shoes. Who knows maybe I'll slip out of the shoes that are too big and fall - that would put them out of business for good. Time to go, Nine West - please go away and save us from interacting with pure stupidity at your call center, wasted time and lots and lots of frustration and aggravation.

I've spent A LOT of money... I have spent over $400 with Nine West in the last month, for this to be the second time I've been inconvenienced and it was not my fault! This is unacceptable! Completely unacceptable! I had to pay out of pocket for the last order I received because I was given the incorrect return information, now this?! Something else needs to be done! I do not intend to shop with Nine West or purchase any Nine West products every again after this SECOND unacceptable resolution, so a gift card that was offered to me will not suffice.

I don't care if I have to take this matter to corporate as well as the unsatisfactory lack of resolution and compensation from the first order of almost $300 that I purchased, but something else needs to be done. I just placed another order 2 nights ago, and had I known this would be the case, I NEVER would have ordered from you all again. I hate this company and the lack of quality service and resolution that's been provided, especially to a customer who has gone out of their way to support this business.

Who is the next person higher up that I need to speak to?

I've been a Nine West customer for years and was disappointed when they closed down their physical stores, but since I love their product so much, I bought a few hundred dollars worth of shoes from Nine West's website. I decided to return some of them because I didn't like them as much once I had the chance to try them on, which is the main reason I hate shopping online in the first place. I shipped my return using their return label on September 27. I received confirmation that their carrier picked it up right away. But here I sit on November 7, nearly a month and a half later, with NO REFUND! I've called every other week this whole time and they continued to tell me "it's at our warehouse and you'll receive a refund within 10-15 business days." The box continued to sit at their warehouse with no movement week after week after week. Eventually they opened a help ticket for me and said I would receive a response within 24 hours. I never received a response. I called back again today and was told the box is FINALLY in transit from their warehouse to their returns processing center, but that it would take 6-8 MORE WEEKS before I saw my money! That's nearly 4 months total! I likely won't see my refund until 2019!

I will never shop with Nine West ever again. I will never recommend Nine West to friends/family ever again. And until I receive my refund, I will continue writing scathing reviews on every outlet I have access to.

Nine West: Make this right! Issue the refund owed on ticket *******.

The entire team I worked with was both patient and professional. Customer service was very kind and patient while waiting on our final order. I cannot thank you all enough!

Ordered and recieved a watch in the mail. The second hand was off the dial. Upon calling and speaking with Darnell in "so called customer service" nothing could be done, since it was delivered by a third party. I'm assuming since they aren't a delivery company, all are delivered by a third party. Darnell was rude and made excuses from the start. WILL NEVER ORDER ANYTHING FROM "Nine West" ever again!

Beware of this site! I ordered a pair of boots, they sent the wrong pair and won't return or refund the boots after many phone calls to customer service.

Before you place an order with NINE WEST, think it 10 times. I love the shoes but YOU CAN'T CANCEL the order and the customer service is horrible. They hang up on me twice!. I never try to return anything but I image they make it hard either. My story is that I placed an order on a Friday, I called on Saturday to cancel it and although it was not shipped, they said that I have ONLY 1 HOUR FRAME after you place the order for cancellations.I called on Monday to try new luck and the lady told me that she was going to make a ticket for a cancellation and she gave me hope that it was going to be cancelled. The day after I saw that the order was shipped!. That is UNACCEPTABLE.

I have purchased several 9W shoes. I've been mostly satisfied. However, if you attempt to return a pair, especially during Covid-19... BEWARE! They don't offer a refund. They only offer gift card!

I love Nine West! But I've noticed in the last two years the quality of their shoes and hand bags are bogus!