Nine West

Terrible customer service. Website inaccurately reflects inventory constantly. Customer service is useless

Great support service. Wonderful customer service, thanks for the quality product and timely delivery, great experience

Ordered for my wife. Everything fit. Material meets all specifications and expectations. Excellent, reasonable price.

Thank you very much for the high organization of work, quality, responsibility and an individual approach to each client.

Best quality products for a half the price of its competitors. I feel blessed to find out about this wholesale website.

I have never received such poor customer service in my life as I have from Nine West. I ordered a pair of boots as a Christmas present on Tuesday, December 18th. During checkout, it gave various shipping options and it stated that ground shipping was 3-5 business days to the address that I had entered. I was going to be out of town for the Christmas holiday and had the boots shipped to my sister's based on that information. I could have easily had them shipped to my home if they would have stated the correct shipping information up front.
When I received the order confirmation, it changed to 5-7 business days. I tried to call, repeatedly, to update the shipping information to my home address and was never able to reach anyone. When I finally learned the date the boots would arrive, it was after I would be back home. I again tried to call and used the online service to see about getting the address updated or see what my options were. The first response from "customer service" was that they were sorry I had to return the boots and they would send me a return label (never received the label). I then replied to that message and sent a new message that I was trying to get a label emailed to me so that my sister could ship the boots to my address. 2 days later, I received an email stating that wasn't an option and they would send me a return label (never received that label). I sent in another request for a return label and still haven't received it. After 2 more days, I get an email that "the matter is being investigated by the appropriate team". I responded that I just want the return label and have sent another response stating the same thing. Still no return label so the boots can't be returned and my card refunded. This is inexcusable and I will never purchase anything from Nine West again. I have been wearing their shoes and accessories for over 30 years. I can't support a business with so little regard for their customers. They have absolutely no idea of what true service means. If you should decide to purchase something from them, please be advised that they are impossible to get in touch with.

Love love love their shoes. Soooo comfy - the web site is a bit pricey though. At the outlet stores you can get most shoes at a big discount.

2/20/23 My first ever order with NineWest.com. I order 300 USD worth of goods, one of which is the Cyra A blue pursed received damaged and poorly constructed. See image 1. For what I received in the mail. Crinkled sides and uneven handle. Size limit only allows one upload. See BBB review for more images. This is insulting. See image 2. For their return policy: To - and I quote - "original tender type- no exceptions." See image: 3. Confirming their customer service phone number and 4. My 7 attempts to call and contact their customer service about their damage purchase they gave me. They did not pick up the phone the first 6 times. The first robo-message includes a sorry for their return problems. Strike 1. At this point, absolutely ludicrous, and for a lack of a better term, simply ghetto. On my 7th call, they file a case, as they say... and say I'll receive an email that same day to send pictures. That phone call was March 1st, 2023. On March 5th, 2023, I come to a revelation in realizing what kind of company NineWest is. I truly thought they had greater decorum, and were a brand of integrity. I filed a credit card dispute with my company this same day. On March 6th, 2023, lo and behold, NineWest customer service FINALLY sends me an email. I send photos. And see photo attached for their reply, accusing me for using the product and stating it's store credit only. Big strike 2. This company is on a journey to make first time customers their last time customer. Strike 3 - I let them know again, the problem. And the resolution: Free return for my money back to original tender or else I'm going to literally return my 300$ initial purchase, and 100$ second purchase (before this fiasco), and discontinue any kind of relationship whatsoever. I'm truly not desperate to support a business that conducts themselves like this. Whoever is running customer service doubles down, burning bridges to the ground, and says STORE CREDIT. My credit card dispute stands firm. I'll also be gathering all of my items for return. Congrats, guys. Hope it's worth it! I'm sticking to Macy's.

This is my favorite shoes site. My wanted boots were waiting for me at ninewest :)

Excellent produit et j'ai particulièrement apprécié que vous donniez des mesures détaillées et précises pour rendre le processus facile et le résultat final parfait!

Ihre Bestellungen sind immer genau das, was ich wollte. Danke, dass Sie ein großartiges Unternehmen sind!

Bestellung kam schnell, war gut verpackt, und die Kommunikation war gut. Ich würde wieder von dieser Seite kaufen.

A compra foi muito boa e fácil. Seus sapatos são muito confortáveis de usar e os tamanhos são perfeitamente

Très facile à utiliser, superbes designs, livrés exactement comme commandé. Merci d'offrir le service et les produits