NissanPartsDeal

I ordered new hardware for the step rails for our Frontier. I was sent the wrong size parts and this company will not take a return. They said that I didn't put in the vin number to our truck when I ordered the parts and that the individual items are less than 8 dollars.

Stay away from this company. They will not do the right thing.

After further review, it was confirmed that a VIN number was not used when ordering to verify if the hardware was correct; Unfortunately, we are unable to create replacements for different part numbers at this time, a new order must be made.

We are sorry to inform you that your request has been denied due to the following reason(s):

The part(s) is non-returnable items due to it being, but not limited to:

- Items individually priced $ 8.00 or less.

Information pertaining to the Return Policy can be found at https://www.nissanpartsdeal.com/service/nissan-parts-policy-rma.html

I warn all customers to not purchase any items from these people. I spoke with Daniel the manager and he did not even care to entertain my complaint. I purchased an item and waited for almost 3 weeks for the items and then once I contacted them they canceled the order and said that they weren't able to ship it. Meanwhile they took payment for shipping. I still have not been paid back any of my money these people do not deserve your business. Do not buy anything from them in my opinion save yourself the headaches and buy from someone else.

Just order some parts from them I never received and they shipped it to the wrong address so the part was returned to them and now they refused to issue a refund to me for their fault. Stay away from this company. Worse shipping time and service.

I ordered a couple of parts from this website for my moms car that we ended up not needing, so I requested an RMA to send them back. They did a good job of getting all the information I would need to send the parts back but after the initial information was sent I received no updates on my return. Three weeks later, after using their online chat twice and having to talk to a couple of different customer service employees, I finally have an update that I should receive my return in 5 business days. Of course they will still take the 20% out for restocking fees and charge for the return label, but if I would did not do any of the follow up I would have never received the rest of my money back. I will never do business with this company again.

Don't buy from this company. The product received was not as website described. By the time they answered me back it was past the return period and they would not refund me back.

Warning Warning Warning! Do not buy from them.

Stay clear of this online retailer! It took several weeks after I placed a order for them to email me saying I had to pay MORE for the part than what they originally advertised on their website. I caved because I really needed the part and paid the additional amount. The part that arrived came with the wrong clips that broke during installation. They did not want to RMA the part to replace the clips or to provide a replacement part with the correct clips. Horrible customer service! They will send you the wrong part and not want to process the RMA. You will be accountable for their errors! Buy from Amazon instead! Had a great experience ordering the same part and there were no issues with clips during install. Do yourself a favor and stay clear of NissanPartsDeal.com!

I ordered the black badging letters for my 2022 pathfinder and they were straight from Nissan manufacturing. They are awesome! So easy to put on and look great.

This company sends out the wrong parts and will not accept returns. They basically do not accept any returns for any product. They are an unethical company that does not have correct car parts or anyone who understands what the correct car parts are
for the year make and model of your car.

Don't waste your time and money with this company. Waited four days for part to ship only for me to call and check on the order for them to tell me the part I was waiting for was back ordered. Ordered the part on a Saturday and called twice(Tuesday & Wednesday) making sure the part was indeed in stock which they assured it was and it would be shipped Wednesday. Waited and called again Thursday and was told they were checking on the part at the dealer. Checked website to find out order was cancelled with no communication from Nissan Parts Deals to this happening. Don't waste your time with this company. At least I was refunded my money unlike others who have posted. Spend the extra $ and order from a reputable dealer.

Listen people, do NOT purchase anything from NissanPartsDeal. They will not refund your money if you send back the wrong part they sent you. STAY AWAY or pay the consequences. Doesn't get any worse than this company. Stay away!

They steal your money. They say it ships and then they don't deliver and it says returned and then charge you for everything and wont allow it to be corrected

Dig deep into the reviews. They post good reviews. You will be ripped off. The address they use is not correct. There online support is not accurate when identifying part numbers. They do not stand behind the part they send you even if the package is not opened.

I ordered parts on the 16th of November. I was charged $10.00 for two day shipping. Today is the 1st of December. I still have not received my parts. Also, nissanpartsdeal will not answer any correspondence I have attempted to make. I will not use this company again. And I want everyone to know how this company conducts business.

Arrival date the 16th - 18th when ordering. Never received any confirmation so contacted on the 17th. Still had not shipped from the west coast. $30 for shipping and they couldn't give me a delivery date. This concludes our business.

Also Through Auto Parts Prime Inc. Who Toke My Money!
See Picture About My Issues And How They Take Advantage Of People Working Hard, Don't Do Business With These Two Companies, They Have Many Names!
NissanPartsDeal.com & Auto Parts Prime Inc.
Thank You, Ray A

Pure malice in this busness. I ordered a part, then canceled it before it shipped. They refused to cancel. Then the part never arrived and the USPS tracking proves it and they still refuse a refund. Its been 3 months, I've been charged in full and still no part and refusing a refund.

Very dishonest company, they sent the right part but did not send the correct color, they wont take it back because I opened the box.? Don't waste your time and money

Once u provided your credit card details to them, nightmare started.

I gave them my credit card details but didnt conplete the visa verification process becoz i wanna make sure some other details. They alrdy made the transaction even without my visa verification.

I emailed them and ask them how could this have happen, their reply made them sounds like a fraud. They said its now not their matter, they hav passed the case to the Fedex International delivery company, its their problem for charging me and I should deal with them instead.

So does it sound like a fraud or what? Trying to shift their responsibility to another logistic company immediately. This is insane, do they think all customers are dumb or what? Crazy! How can poor company like this still exist?

I was having trouble finding the part I needed, so I asked for help. When customer service replied, they gave me the wrong part, as I found out later. So I requested their RMA so I could return it, but I was told that I could not because it was an electrical part. Thieves and dishonest I say!

Bought a part from them for $115 only to get an email telling me the part is now $215 so pay more if you want us to ship it. WTF?! Fraudulent a-holes!

I ordered hard to find clips screws fasteners and parts for the front end of an older Nissan. Shipping was quick. Parts all had genuine bags. Was happy with experience

Japan has refined steel... STAINLESS STEEL is the finest made on planet Earth... I put an aftermarket clutch cable on my car with a rebuilt clutch pressure plate and disc... bearing too... the cable was Italian made(worst on Earth...) it was stretched beyond use in one(1) year... I found the original OEM cable and installed it... no adjustments since(4 years sgo!) Accelerator cable too... OEM Replacement... 5 years ago... excellant... parts from OEM ARE WORTH THE MONEY BECAUSE THEY LAST... LAST... KNOW THIS WORD... IT SAVES $$$$$

Their website only lets customers leave a review immediately after their purchase is made, thus their reviews have no merit. I placed several orders with nissanpartsdeal.com to help restore my 240sx. First I would receive an email 1-2 days after my order was placed stating that some items were actually discontinued (even though they were listed in stock) and would have to accept the new order with missing parts at the new price. Ok. Then, I would receive ANOTHER email 1-2 days later stating that many of the items were back ordered and being sent from different dealers to their store where they would repackage and send everything out. Wow. Then, when packages finally began to arrive, several of my items were wrong within the orders even though the part numbers were correctly listed on the purchase order and my email receipt. Sending back wrong items required my time to take photos of each item, packaging, and write them a new $#*!ing email and only then would they send a return label. They would not offer any type of compensation even when I tried to purchase the correct items again through them on the phone. No inventory checks, no upgraded or discounted shipping. No discount on parts. The phone operators were lifeless pieces of $#*! and now my car has rusty valves because it has been sitting open for a month in the winter which will require a full disassembly and cleaning. Will tell every Nissan owner I know not to trust this site.