NissanPartsDeal

If I could give them 0 stars I would! The part I order wasn't the correct one which costed $300 and they will not let me get a refund the part haven't even been opened. This company steals from you

Don't buy anything from this company they don't have anything stuck, after 25 days they cancel my order and telling me they don't have it, all there reviews are fake

First of all, I would give a negative rating if possible...

I ordered $165 worth of parts and they divided the order into 2 shipments. I didn't know this until I recieved an empty box without the contents and I contacted their customer service.

THEN they made getting a refund for the parts that were supposed to have been in the empty box, an absolutely nightmare and I STILL haven't gotten that money yet... supposedly its been processed. We will see...

Then the so-called "second box" that they claim to have sent, I never recieved! And they are refusing to refund the money because they claim I didnt make a claim before their 7 day limit to claim a missing or damaged item! How was I supposed to know when it was delivered? It never arrived! I assumed they would have been shipped together since I ordered them together, and that my entire order in theory would have been in that box that was missing contents! USPS literally stamped on the front of that box that it was sealed WITHOUT contents when they recieved it.

So, now I'm out almost $100 and supposedly being refunded for the remaining amount. It's TOTAL bull crap... This company does NOT care about making it right... Great Job Nissan Part Deals... hope you feel fantastic for taking money from a struggling single mom who is just trying to get my Armada running so I can drive it to work... What a freaking JOKE!

Do not buy here, they do not accept returns. I made a copy 10 days ago and they tell me that I cannot return it (seat belt buckle) a piece that new and can easily be re-sold

Let me see if I understand this correctly!?! …. NissanPartsDeal sent the WRONG part in a package with the part number that we actually ordered and we have be pay the postage to return their WRONG part and also pay a 20% restocking fee to return their WRONG part due to their re-stocking error!?!?! (Btw … we sent pictures evidencing this was a re-stocked / re-packaged part … in re-stapled packaging that some other prior customer swapped out and then returned to NissanPartsDeal; now we're stuck with a mistake that's clearly due to NissanPartsDeal accepting back that wrong part in wrong packaging!?!?)

This is laughable … and, quite frankly, one of the worst customer service experiences we've encountered. After 3-4 phone calls and emails to return a WRONG $25-ish part …. NissanPartsDeal.com …. You have wasted enough of our time.

We tried to do the right thing … you did not. We will blast a negative review and shop elsewhere. I'm sure you don't give 2 $#*!s about this email and that's the foundation of the problem at NissanPartsDeal.

I wish I looked further into this company before I bought from them.
It would take too long to type all the issues I had with this company.
Just want to vent my frustration and try to help someone else from dealing with this company.
DO NOT BUY FROM THIS COMPANY!

I ordered a couple of parts from them. Upon receiving them, they was wrong part in bag. I reached out to them about the issue. They have a under $8 policy, no returns. That does not include shipping. I ordered from another Nissan parts company, same part number got the correct part. I got the run around from them: parts are interchangeable and the part replaced is the old part number, to their policy of no returns under $8. Even pictures showed to them from their part to other company and telling them they sent the wrong part. Diagrams are old, even the look up item code is wrong also. Send you the wrong part your stuck with it. I should have looked at reviews before ordering, seen other reviews how return policy is on here, it is a shady business practice. I guess, this how they make their money. They don't care if they sent you the wrong part, your stuck with it. Shipping is gouging, $9 shipping on 2 oz parts, first class would be $4 arrived the same day. Location was Morristown TN, parts ship from. Greed over customer satisfaction. They have a review system, not much count in that only 5 star reviews will be shown. Be real weary of this place in ordering, PayPal might help you better, than using debit/credit card. All in all experience was awful, throw in wrong parts in a bag with correct parts number label, ship it. Not ordering from them again.

I am not a professional mechanic but a savvy online shopper - ordered the wrong part - not totally my fault - ( my original part is still in the shopping cart and it may be that during the "checkout" a similar product was substituted) When I wanted to return i called and explained that It was not only my fault - and I do not want to pay two way shipping and I want a prepaid shipping label which for me meant that I will not be charged for shipping - I was transfer to a "manager" who said - " no problem we will send you a prepaid shipping label" - To my dismay when I got the refund I sow that they charged me for the shipping. When I called to complain - i was told that by using " the prepaid shipping lebel" I agreed tobe charged the shipping fee. ( it may be written somewhere in the RMA) - and they insisted not to refund me... I felt that I was mislead and needless to say I will never order anything from them.!

They gave me the wrong part. I returned it, they took the part but they don't wanna give me my money back because I don't have the tracking number. $350 down the drain.

Trash company sends you the wrong part and will not refund or replace zero stars,order from Z1motorsports or the dealer direct

I have a 2015 Nissan Versa Plus I bought new in 2015. Since then the dealer has replaced the cabin filter 3-4 times. Being rather expensive, last Friday I replaced the cabin filter myself as the dealer charges too much (in my opinion) for the part and to install it. I purchased it online from a parts store which I have dealt with before. It was a perfect fit. I have since checked with NISSANPARTSDEAL.COM as to their pricing on this item using my vin #. No part # came up with vin or model, year, etc. I inquired by E-mail what is the part number so I could compare prices with the company I have used in the past. The response today from NISSANPARTSDEAL.COM is "This vehicle does not come equipped with a cabin air filter." I double checked the VIN# I entered with my insurance card and car registration. I had entered it correctly. I tried to call them and of course there is no way to talk to a live person. No matter what explanation they have about their belief that my car does not have a cabin filter, I will never deal with them. Sloppy, sloppy, sloppy.

I got some parts per vin number, and they were incorrect. Come to find out their catalog is incorrect, and these parts do not go to my vin number. I triple checked the axle and vin number and it is all stock and matches the vin number of the vehicle. I even called my local dealership and they confirmed everything for me. Trying to contact this company is almost impossible. If you call the phone number you cannot talk to a real person and if you do, they just transfer you around to people or tell you to submit a form on their website. Once you submit a form on their website, they contact you within 4-6 business days and they contact you with a "no-reply" email. You can't respond to the email because it is a "no-reply", so you have to resubmit a form on their website which they respond within 4-6 days. I finally submitted an RMA request which they file as "no longer need" so they can charge me 20% restock fee and I pay shipping cost. After everything I will be $120 dollars into this for the wrong parts because their system is faulty/incorrect. The worst company I have ever done business with hands down.

Would not exchange a wrong part! They would not take back the wrong one and exchange for the right one paying the difference.
Sales Order No.: CN******* | Order Date: 07/14/2018

Order 2 parts LH and RH, Received the correct RH but received the IN-CORRECT LH so, I will post an update as to whether the company has made this order good?
AMC

I ordered a few gaskets for my Nissan Elgrand 3.5 AWD. Well, what a time wasting fiasco ensued. I was invoiced by FedEx Cross Border. Several days later I received a tracking number from FedEx saying the parts had been delivered to an 'individual' in Saddle Brook, NJ. Not good when they were destined for the UK, duties & taxes being charged at source. I had several conversations with nissenpartsdeal.com via their live chat service. The last two operatives telling me to deal with FedEx and sending a link. Basically you will be on your own with these people. In several emails to/from FedEx, the story changed threes times. Initially I was told FedEx had not received them at their warehouse, then they were chasing up nissanpartsdeal.com, then the order had been cancelled. I am now waiting for a refund to be made to my PayPal account. In contrast, I duplicated the order with megazip.com, just in case of issues as I am waiting for these parts urgently, and received them without fuss from Japan. I also received a triplicate order of same from a company on Ebay USA., Coulter Parts Centre. I have received them also. It is therefore my opinion there are a few specialist companies considerably more professional, more helpful and more efficient than nissanpartdeal.com. I cannot add photos as I have never received my parts from them! I therefore added a photo of the tracking map so others can see my review is real unlike some 5-star reviews I have read and seen advertised by nissanpartdeal.com

I ordered from here from the site to be told to do it through pay pal, it was done and I was sent an email saying it was successful and it would be sent. Then today I get an email saying the price changed. I think they should have to send it at the advertised price. This is the 2and time this has happened if they are not going to send anything STOP advertising. NERVER AGAIN SCAMMERS!

The company doesn't manufacture Nissan parts. They buy from dealers and resell the part. No refunds!

They won't accept returns even when they send you the wrong part, because is electronic. What a joke.

The part was supposedly sent then sent back to them and now I can't get anyone in customer service to help me.

Order a part that was wrong and I never used it. But they wouldn't let me send it back to get the right part! Now I'm stuck with a part I don't need!

I have to say that in the last couple of years I haven't run across such poor customer service. Not sure who owns or runs this outfit but I would fire some people if it was my business. I ordered on the 16th and the order shipped on the 2nd. I contacted customer service twice via email and form and got nothing on the first go around and then called and got a runaround. They upcharged me $35 for something that should have been included or noted at time of sale and then got the shipping all screwed up. The original order ship confirmed to was my physical address. But they shipped UPS to my POBox. Then I had to track down with UPS only to find out that it was delivered before the ship date and then undeliverable since it went to the PO Box. (UPS is a piece of work). Not one time did I ask, mention or request POB delivery. They messed this up and I had to track the package on my own and then go pick it up at the UPS center which has limited hours. Then I sent another email to let them know about the shipping upcharge and Lisa L replies "Hi Dave, Thank you for contacting us! Have a wonderful day! Sincerely, Customer Service Department." I mean what a disaster all the way around. Plus I had to cancel and reschedule my mobile mechanic to do the work. Should have just paid the extra money and bought from the dealer.

As with many others, I can confirm that they do not accept returns even if the part is totally wrong.

Misleading on part description, poor customer service, obscure return policy, parts do not match OEM and do not fit