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Noho Home has a rating of 3.9 stars from 116 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Noho Home most frequently mention customer service, great experience, and unique designs. Noho Home ranks 29th among Furniture sites.
Not usually one to write reviews but I feel this is deserved. I had many questions and was very unsure what I was looking for. Everyone I spoke to was incredibly helpful and assisted me in putting together pieces that work beautifully. Thank you.
Basically rubbish items from China. Paid nearly £1000 for 3 lights and they're such bad quality. I have attempted to return them, however the company says that due to selecting from 3 pre determined sizes it is 'bespoke' and made to order! It came flat packed so this is rubbish and a way of ripping people off! AVOID!
They sent a faulty product covered in scratches and when asked to send a replacement they are refusing despite it being against UK consumer law. Absolutely appalling customer service. I will be taking them to trading standards and encourage others to do the same. Absolutely shameful.
Ordered sofas in Jan 23 and was told 6-7 weeks delivery. 12 weeks heard nothing then was fobbed off with numerous emails and excuses. Then promised delivery 4th of June. Nothing. Read these reviews and put a charge back through my bank. They even disputed the charge back, despite 7 months waiting and they had no intention of ever delivering the sofas. Just got my money back. Avoid this company at all
Costs!
This website is a scam. Some of their pieces are famous Kelly wearstler pieces some are just straight cheap products from Etsy. No number to call. No refunds. Not as advertised. They seriously should be taken down. I have filed a complaint for their business. I had to file a complaint with my credit card company to get money back. Look on Etsy. Everything is there-
One of the worse online buying experiences we have ever had. I ordered the furniture in March and got the order in October. The chairs did not look like the pictures, the color was off, and the quality? Let's just say that who ever take their pictures did an amazing job, I hope they paid them well. The chais are made in China, very poorly made, arrived with dirt, and the color on the wood varies within the same chair. They offered a discount that was never given. Please do not buy from them, specially if you are not in their country, they will charge you a return fee that is extremely high.
Tip for consumers:
do not make the mistake to buy from them. You will receive a Walmart chair for the cost of Restoration Hardware.
Stay away from this company, it's a complete fraud and a scam. If you receive any products - unlikely - it will be super cheap China knock-offs. They will shut down any day. All positive reviews are as fake as they are.
I ordered five chairs from this company. Four of them were fine. One of them came in broken. I've been getting the runaround for such a long (months) for a replacement chair. Still no results I would never buy from this company again. Customer service lies.
DO NOT BUY FROM THEM! They have 3 different emails. Their office is a council estate flat! Please look them up on a government website and you'll have all the details there. Needless to say you'll find out it's a scam company. Please PLEASE PLEASE I BEG YOU not to waste your hard earned cash. Go elsewhere. Local charity shop would be better than the garbage they will sell you which I guarantee you'll bitterly throw in the bins. Considering the environment, do you want to loose money and also worsen your carbon footprint to junk that ends up in the bin?
They are a fraud and will sell you counterfeit goods. I've been monitoring them. They are breaking the law!
Edit!
After correspondence with them I have received another rug which is just as bad. Now this goes to the bin too because they refuse to collect this lump of junk! The "100% New Zealand wool" is awful and shreds everywhere! Not £1000!
Horrible!
2023 Update:
They have been banned from Trustpilot! They are scored very low on scam advisor website! I've added pictures
Tip for consumers:
Do not buy! Just don’t bother!!!!
Products used:
I’ve Sent it to the bin!
I ordered a floor lamp and a painting. Both products showed up 4 months later in the worst quality I could imagine, they wouldn't even be sold on Amazon, that's how bad the quality was. There were no assembly manual for the floor lamp and even though I tried to return it repeatedly, the company just responded that they would get back to me with a video for assembly (still hasn't happened +6months later). The floor lamp wires weren't even connected, just two wires with cut ends, and the socket had a travel adapter on it to fit UK sockets. Worst products I've ever bought, total scam for the price they sell it for - I spent probably £450 for products worth £5. Fancy pictures but terrible products - complete scam for money.
Tip for consumers:
DON'T ORDER FROM THIS SITE. I've lost my money completely, will never get it back. Don't do the same mistake.
Products used:
None - the quality was too bad. Could not return either - had to throw away.
DO NOT BUY anything from this company. It all comes from China, and once you buy it you will never be able to return it. The quality of the products are outrageous. I will never buy anything from them again and will write as many bad reviews as possible.
The light came damaged with a HUGE crack. After waiting months for it. The quality was like it came from China. I mean it was plastic! The light was plastic! I reached out to them immediately saying it was damaged and that I wanted a refund. They said it would take a few days to escalate the issue. Weeks later, I reach out again. They say they are still addressing the issue and that a new light will be coming to me soon. I said I don't want another light, I want a refund. They responded saying that I asked for a new light. I repeated that I never asked for a new light and simply wanted a refund and to return the item.
Long story short: it's been TWO MONTHS of them ignoring me. Not refunding me. And not even sending me a new light.
SCAM. TERRIBLE CUSTOMER SERVICE. LOW QUALITY.
Bought some pendant lights from them for $1100 each based on the beautiful photos on their website. What they sent in the mail are cheap $60 plastic garbage straight off of Alibaba. Do not trust this company. The whole company is a scam. The products are all bait-and-switch and look nothing like the photos on their website. They just drop-ship you cheap garbage directly from Alibaba and try to charge 20 times more than what they order it for.
Here's the lamp on their website: https://nohohome.co.uk/products/japanese-style-wabi-sabi-style-dining-room-bedroom-living-room-chandelier-creative-lighting-wabi-sabi-pendant-lamps
Here's where they dropship it from at 1/20 the price they try to charge you for it: https://www.alibaba.com/product-detail/2022-Modern-high-density-foam-milk_*******669.html
Products used:
Horrible. Charged me over $3000 for what looked like beautiful lights on their website, and sent me $100 worth of cheap plastic garbage from Alibaba in its place.
The attention to detail in the design and construction of Noho Home furniture is truly impressive. From the stitching to the finishing touches, everything is executed with precision and care. Each piece is meticulously crafted with attention to detail and the use of high-quality materials and it absolutely shows.
I'm thoroughly impressed with the Lui, Demi, and Nayla Chairs that I purchased from Noho Home. Not only are they stunning to look at, but they're also incredibly comfortable to sit on for hours on end. They've added a level of sophistication and charm to my living space, and my friends and family have all been envious of their beautiful design. To top it off, the customer service team at Noho Home was extremely helpful and responsive, making the entire buying process a delightful experience. I would highly recommend these chairs to anyone who is looking to elevate their home décor.
This was our second purchase from Noho Home and we are very happy. Excellent choice on the website, easy to order, product arrived quickly and as described.
I was pleasantly surprised by the unique designs offered by Noho Home. Their furniture is not only stylish, but also functional in a hospitality setting with a very reasonable trade discount.
I've been a loyal Noho Home customer after my first purchase a year ago, the care and personal service put into every order is just as impressive every time.
The Frigyes Bed and Sofa I purchased from Noho Home are amazing in design and quality. They're perfect for any modern home and the fantastic team at Noho Home made the buying experience a breeze. The quick response and helpful customer service made me feel confident in my purchase.
I ordered 2 beautiful figurines and the smaller one arrived with the head broken off, they were very responsive at first after I emailed pics of the damage and packaging they went ghost on me.
Highly recommend their interior design service. I got some great recommendations and can't wait for them to arrive! Great customer service. Overall I'm happy
I was a bit hesitant to invest in such expensive pieces, but Noho Home's exceptional quality and unique designs won me over. Their customer service team is fantastic and really goes the extra mile.
We ordered 2 chairs in May and after 80 emails, they don't know where it is_ extremely poor service for a company that claims to be delivering luxury. Pls don't order from here
Tip for consumers:
Do not order here
The delivery time for my Noho Home furniture was quite long, but the customer service team kept me updated every step of the way. Overall, I had a good experience and would recommend for sure
SCAM DROP SHIP FAKE COMPANY, WHO DONT DELIVER YOUR GOODS, AND MAKE EXCUSES THAT YOUR ITEM DIDNT MET QC CONTROL,WEEKS AFTER IT SHOULD OF ALREADY BEEN DELIVERED.
DONT WASTE YOUR MONEY BUYING ANYTHING FROM THESE SCAMMERS
Tip for consumers:
CLAIM A CHARGE BACK FROM YOUR BANK TO GET YOUR REFUND
Products used:
WE DIDNT USE ANY PRODUCTS AS THEY DIDNT DELIVER MY BENCH I PAID OVER 2K FOR.......SCAMMERS
This might be the worst customer service I had. I have been emailing them for at least 5 times to follow up after a support lady said she would ask management about the products I received with defects to potentially issue me a full refund or a partial refund depedning on the images I sent over detailing the issues.
And soon after that email, they just literally disappeared. They never got back to me no matter how many times I followed up and I was being super polite every single time.
Here is a quote to quote from their customer support lady Maria - 'We appreciate you for sending the photos and we hope that you are doing well. I am truly sorry for this experience, I fully understand the frustration that you are feeling, but rest assured that we will do our best to get this sorted out. I have already forwarded this to our support and claim department, so they can file and make a report before proceeding or approving the claim requests. I sincerely apologise for the inconveniences caused this to you. As soon as I hear back from them I will give you an update right away.'
But in the end, not a word heard from them... Also the pictures they use on their site compared to the products they produced in China and literally did the dropshipping to me have so many scratches and look so cheap with the paint job...
Still freaking mad about this situation. PLEASE DO NOT ORDER FROM THEM.
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