Noho Home has a rating of 3.9 stars from 116 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Noho Home most frequently mention customer service, great experience, and unique designs. Noho Home ranks 29th among Furniture sites.
Not usually one to write reviews but I feel this is deserved. I had many questions and was very unsure what I was looking for. Everyone I spoke to was incredibly helpful and assisted me in putting together pieces that work beautifully. Thank you.
Basically rubbish items from China. Paid nearly £1000 for 3 lights and they're such bad quality. I have attempted to return them, however the company says that due to selecting from 3 pre determined sizes it is 'bespoke' and made to order! It came flat packed so this is rubbish and a way of ripping people off! AVOID!
Noho customer service was awesome. We had an issue with our shipping address and they
Kindly changed it for us and made sure everything was delivered to our home promptly. Highly
Recommend them.
I would give a 0 if I could. I made the mistake of not reading these reviews before shopping this site. DO NOT SHOP HERE. YOU WILL HAVE YOUR MONEY STOLEN. I purchased a $2500 mirror in November and have been lied to over the course of 50 emails about the status of the product. No concrete information was ever given to me, and no one can tell me the status of my order. When I ask specific questions I am ignored until I follow up 4-5 times and they will not even budge on giving me my money back (which further shows they are not forthright in their business dealings). I wish they were in the US so I could report them to the BBB. I have resigned to never getting this mirror or my money back so please learn from me! DO NOT SHOP HERE.
We found noho home via Google and bought a sofa set for our living room, we had a delay of one week but final product was great and very happy with it.
I am a returning customer and I will always highly recommend Noho Home, they are my go-to for anything furniture related. I would place my next order soon.
The customer service at Noho Home is top-notch. They truly care about their customers and go above and beyond to ensure satisfaction. Thank you for the great service.
They offered incredible assistance. It was easy to make the purchase. The items showed up and were all around stuffed.
The value and item quality is stunning here.
First time customer and would highly recommend! Everything from customer service, ease of purchase and the quality of the products is so high. Got my stunning Sofas and I'm so happy!
Incredibly helpful staff, no question seems to be too much. So impresses with the customer service at Noho Home. I'm happy with my purchase would recommend Noho Home.
I ordered the X bed a few weeks ago, it came today and looks perfect. And Noho Home were incredibly helpful with the delivery as I had a few issues to accommodate. Thank you very much.
Just relieved my new sofa. The best quality. Got exactly what i was hoping for and as described. Design and quality all above and beyond my experience.
We ordered 3 pendant lights from NOHO Home ($300/each). We checked the return policy and upon receipt decided that they were not right for our home based on the quality of the light (cheap metal) and the underside color being too shiny. We contacted the company in a timely manner regarding a return -- and knew that we would be paying for the return shipping -- we were informed that this was a "CUSTOM ORDER" due to the fact that we "chose a color". Of course, we chose a color (black or white) because it was required to place the order! So, NOHO Home would not accept a return on this basis. We contacted our credit card company which attempted to back us but came back and said that they couldn't -- I guess that the fine print covers them. I would recommend NOT BUYING from this company unless you are ABSOLUTELY certain that the product that you are ordering is something that you FOR SURE will keep.
Tip for consumers:
Do not buy from them unless you are CERTAIN that you will keep the product
Products used:
None -- tried to return, the company rejected the return
I have placed an order for the ceiling lights in August 2022 with delivery to Monaco. Before placing my order I spoke to the Noho Home adviser via the website chat and was reassured that the delivery will not take longer than 3 months and that I will not have to pay any extra charges or customs duties as the goods will be coming from China and will be custom cleared by Noho Home directly.
Having waited for my order for 6 months I tried to reach the company only to realise that they don't have a contact number on their website! Since then I have spent hours writing numerous emails and talking to tens of different Noho employees via the online chat all of whom didn't have any idea where my order was and when it will be delivered.
I finally managed to get track of it and received the goods more than 8 months since placing my order!
Unfortunately two weeks after I have received a huge invoice from UPS for the customs clearance of the Noho Home goods. All the further communication and complaints to Noho Home were fruitless as they adamantly refused to refund the customs duties or accept return of the goods. It is the worst customer service experience of my life and I hope everyone will steer away from this awful company.
Excellent service with trade clients and always on hand for any issues. Everything arrived on time and as described. Happy with my experince. Would recommend.
Very professional, very helpful, friendly and very knowledgeable. They knew very well what I wanted. Product quality is awesome. I'll shop again from Noho Home
Noho shipped fast and we are loving the new additions in our home. From lighting to sofas,
Noho seems to have it all and we are excited to add more of their cool products to our home.
We were so impressed with everything Noho had to offer. From beds to sofas and everything in
Between, we look forward to continuing to furnish our home with Noho products.
Thank you for helping me choose art pieces that complement my home so well. Outstanding customer service. Would highly recommend for sure!
Slight mishap with my order at first but the customer service team handled it very well and the quality made up for it. I would come back again.
I am so impressed with the quality of my Noho Home furniture, from the materials to construction and even the level of care with delivery - I can't fault this brand.
Just placed a small order before committing to a bigger purchase and I am so pleased with everything I have received! Will be ordering again
After months of searching for a bed frame that I could fall in love with, I am so happy that I took the time and found this amazing bed from Noho. It's so unique I'm so pleased with what I got.
Thank you to the design team at Noho who helped me plan my living room and bring it to life. Highly recommend