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Nordstrom Rack has a rating of 1.4 stars from 571 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nordstrom Rack most frequently mention customer service, credit card, and business days problems. Nordstrom Rack ranks 87th among Department Store sites.
Yesterday I went to a Nordstrom rack store in San Leandro,Ca.Among other things I found a pair of shorts Which I liked. I am size 34. They had 32 and 36. A kind lady was able to locate one in Dublin,a few miles away(one pair only). I rushed to Dublin,without taking a picture, or remembering the brand.There I found the nicest young lady Victoria. Based on my description,style,color,she went in the back.3-4 minutes later she came back holding them with a beautiful smile on her beautiful face.she made my day. How wonderful will be life with Victoria(S) EVERYWHERE..
Nordstrom Rack uses OnTrac shipping which is notorious for "losing" packages. My package was "lost" but this was only determined after I repeatedly contacted Nordstrom Rack via their customer service chat and phone number. I was able to get a full refund by calling their number and clearly explaining my situation, however, I can only imagine the number of customers that wouldn't advocate for themselves in that way due to a variety of reasons. This would lead me to believe there are many NR customers which do not receive their purchase yet NR still profits. Seems clear that NR cares about profit far more than their reputation and/or customer satisfaction. This being said, I'd shop at NR only in-person at an actual storefront, never again online.
I was pretty sceptical about the website from every review I read but once I seen that my shipment was arriving a couple of days early I was intrigued! The packaging was well put and the maxi dresses are beyond beautiful! It looks like celebrity's clothing wear. I would really recommend others to give this online web shopping a try because other people have different experiences and for what it's worth I defiantly received what I paid for. I AM ACTUALLY ONLINE LOOKING FOR MORE CLOTHES THAT ARE DISCOUNTED!
Date of experience: May 1, 2017
Tried to exchange not return a gif without a receipt, at the Columbia MD store. Although the tags was still attached they refused. Will never shop there again.
Date of experience: February 4, 2018
I don't really do designers and so this is not one of my excellent stores, but it has great items if this is your style. Even with the sale, it still a little expensive.
Date of experience: January 29, 2015
I was hesitant to order from here because of all the bad reviews but i went for it & ordered a pair of ugg slides, they came in a week & have no complaints about my order
Products used:
Shoes
Date of experience: September 16, 2022
The worst customer service I've ever experienced. I placed a shoe order for my husband in a size 9m, they sent me a size 10. Refused to fix their mistake. Made me go through the entire return process. It took me 3 weeks to get refunded. Horrible Horrible business practices, if you make a mistake own up to it and make it right for the customer.
OVERALL HORRIBLE EXPERIENCE.
Date of experience: February 7, 2019
FIRST and LAST time I will EVER purchase anything
From Nordstrom Rack -
OMG this is ONE WEEK LATER & STILL my item has
NOT BEEN SHIPPED OUT.
All I get told is that UPS takes their time (LIE) and I have
To wait (FOREVER) to get my purchase, blah blah blah.
Calling the 800 number for info is a WASTE OF TIME,
Some fruitcake from goodness-knows-where just gives
You a dozen reasons why you can't get a refund and
Have to wait for them to mail out - WHY?
J C Penney mails out immediately, so does Lucky Brand,
As does Forever 21 - who needs Nordstrom?
NEVER AGAIN will I order from this worthless company!
Date of experience: May 30, 2018
I purchased the Kora Crossbody (Madden Girl) on the nordstromrack website and was severely disappointed when the item arrived. I had purchased it in the color "smoke" which on the website looks tan however it was brown. The color wasn't even close. I could understand if the lighting was slightly different but this color was just wrong. On top of that the item was damaged! The seam at the bottom of the bag was completely ripped. Why would they send out a damaged item? They sent out a poor quality item and I still cant get all my money back because I have to pay them so that I can return it. Never shopping on this website again.
Tip for consumers:
Don't purchase from online, you never know what you're going to get.
Date of experience: September 30, 2016
Nordstrom Rack has bad employees those responsible about the orders by online.
They have control about customers orders
They can cancel any order and transfer for another customer has deal with them ( under table) and that only with clearance when the big brands to be offer with cheap price. THIS IMPORTANT NOTE FOR ALL MANAGERS AND HIGH OFFICIAL in Nordstrom Rack.
Very bad company, it's like fraud or scams
Date of experience: December 8, 2019
This site is a waste when ordering, they are not effective in tracking orders or updating with shipping details, i bought an item and 8 days after no info on my order, until i called they told me it was lost, without asking if they can find a replacement they instead issued refund which takes another 5 days, what a waste of shopping, i would not ever in life refer this place or shop again with this site this is a waste of MY TIME OR ANYONE. CUSTOMER SERVICE SUCKS
Date of experience: November 16, 2020
First off they don't even offer overnight shipping or even quick shipping you literally have to wait a week even if the item is in stock. Second the manager I spoke to on the phone was no help whatsoever, didn't seem to care at all. I explained how ridiculous that is that I have to wait so long just for it to ship and she just kept telling me she's sorry and didn't offer help. WILL NEVER ORDER FROM THEM AGAIN HORRIBLE CUSTOMER SERVICE.
Date of experience: December 19, 2016
I ordered a pair of Brooks Transcend 6 running shoes from Nordstrom Rack because they seemed to have a better color selection than Brooks' own website. Within two days of ordering I received a tracking number and a very reasonable estimated date of delivery. Days began to pass and I noticed the package was never actually delivered to UPS. Instead, only a label was created. I reached estimated delivery date at the same status. I called customer service and was told they could do nothing about it and would not cancel my order. Then, I contacted via Facebook Messenger and I actually received help. Whatever that individual did, the shoes finally shipped. I received the package today and opened the box to find a totally different, much cheaper model (Launch 6) inside the box with the sticker on the insole for the more expensive model I purchased. I was blown away - this was either 1) a huge mistake on their part; or 2) a blatant attempt to deliver a very similar looking and much cheaper product in the hope the purchaser would not notice. I immediately contacted via Facebook Messenger again and sent pics. Now I have to go through a return in the hope I will eventually get a refund. This has been an awful online purchasing experience with ridiculous shipping problems and potential malicious delivery of the wrong product. I would never purchase from Nordstrom Rack in the future and will caution everyone I know against it.
Date of experience: May 7, 2020
Ordered 2 summer shirts online. Three days later received email stating 1 of the 2 items ordered was 'Out of Stock'. The item I did receive was very poor quality and not what I expected. Tried returning online and due to check out as guest ( not wanting to create an account) was unable to access any return info other than in store return. Customer Service sent a link for me to access the return process AND that was was Not Available! THEN, in writng my review it was suggested that I upload proof of purchase... WHAT PROOF of PURCHASE? My package did not contain any paperwork! Seriously Nordstrom Rack?
I absolutely will not be ordering another thing from Nordstrom Rack in the future!
Tip for consumers:
Ease in returning unwanted items.
Products used:
None!
Date of experience: March 16, 2021
I ordered over 10 days ago and still no tracking available. Will I ever get my purchase?
This sucks. Stay far away. After reading these reviews I would have never ordered.
Date of experience: December 7, 2017
How hard is to send the correct pair? I ordered one style and was sent something completely different. Now I have to mail them back and wait on a refund. How do I know they won't screw this up too?
Date of experience: November 5, 2018
If they sell the product to me at a sale price, I would appreciate an honest note of the defects. A big company like this succeeds out of popularity, not quality.
Date of experience: June 11, 2018
Purchased two pairs of boots from Nordstrom Rack. Received my confirmation and tracking information as usual. When I checked mail, items were not in my mailbox. Reached out to delivery company to see if they can find where they were delivered. No response from carrier. So I reached out to Nordstrom Rack for assistance. They suggested I file a police report and that's all they could do to help me. I filed a police report and asked for assistance with carrier. They suggested I file a police report instead of helping me communicate with the carrier. I understand it's the delivery company that left package in wrong or open area but I expected I needed assistance with with contacting CDL. They said that's all they can do and it wasn't their problem. I didn't choose the delivery service provider, they did. Beware, if you are purchasing items from their website and they don't make it to you, you still responsible for paying. Once item(s) leave their facility, you are on your.
Not sure where that package was left and no one will reach out to me from CDL or Nordstrom Rack to retrace where that package was left.
Tip for consumers:
Don’t purchase from Nordstrom or Nordstrom Rack.
Products used:
Didn’t receive my package but still had to pay the bill.
Date of experience: January 29, 2022
Who does this? I ordered a coat that was suppose to ship in time for Christmas. It is 12/18 3:00pm CST and I get an email - Whoops - sorry order cancelled.
Date of experience: December 18, 2017
Thought there'd be some courtesy, helpfulness with the Nordstrom name, but thanks to rude, disengaged, put off register clerk (Aubriel) i will continue to shop online
Products used:
shoes
Date of experience: January 11, 2022
The delivery took more than 10 days even I paid extra money for faster shipping. The costumer services responded This is not our problem I will never buy anything from them again.
Date of experience: May 13, 2018
DISCRIMINATION IS INTOLERABLE!
Discrimination is intolerable! This is pounded into our brain 24/7/365!
However, Nordstrom Rack discriminates against those who have been medically exempted from a mask. Their shopping policy completely ignores the medical validity of not wearing a mask.
I am such an individual who cannot wear a mask, i am NOT sick and I've been vaccinated.
In addition, I offered to show both documents proving my exemption and my vaccination card, which is not necessary to provide.
Nordstrom Rack needs to consider ALL shoppers.
I won't be back. They don't deserve any stars!
DISCRIMINATION IS INTOLERABLE!
Tip for consumers:
NORDSTROM DISCRIMINATES!!!!!
Date of experience: March 26, 2021
I had bought a pair of slides from here and not even a week later they had fallen apart. I had only worn them twice and when I brought them back WITH THE RECIPT AND TAGS INCLUDED the manager denied it because "she had never seen a shoe break like this before". So if anybody has worn their shoes even once and they break well then your out luck because they will not give you any sort of refund wether it be store credit or cash. We were completely turned away with no remorse and will never be returning to Nordstrom rack in the Warwick Mall! Wish I could put half a star or even no stars for the way I was treated.
Date of experience: June 26, 2019
On 9/28/2023 I ordered two pairs of sunglasses. On 10/3/2023 I received the empty package. They don't want to refund me.
Date of experience: October 7, 2023
I don't usually write reviews and don't want to sound like an entitled American, but thought it'd be useful to share the information so that maybe Nordstrom Rack / Haute Look makes some improvements. First of all, the online shopping experience could use some improvement. When I was checking out, I had to enter information a few times to get through the process.
After confirmation, I was contacted by an order specialist to verify info. I gather it's for "fraud protection" but it really doesn't seem like my transaction was that unusual. After that call, I got an email from them stating that my order couldn't be fulfilled, but just 1 part of it and the shipping was refunded. They didn't say what would happen to the remaining part and whether it would still be shipped with expedited delivery. I'd have to say that the specialists just had a little bit of a tone like they didn't really know what's going on too.
Sad that Nordstrom's brand is being tarnished, even though i guess it's their downmarket brand. From reading other reviews, i'm left to wonder if I'll even get my remaining order.
Date of experience: December 21, 2017
You don't get any answers where the goods are.? I ordered over a week ago and still no answer when the goods are shipping. Your online ordering is horrible.
Date of experience: December 3, 2016
BAD experience. I ordered and paid for a Kate Spade purse, which (supposedly) arrived three days later. I had been wanting this purse for a long, long time and was really looking forward to receiving it. Upon opening the box, I discovered, NOT the purse, but a men's size large pajama top... just that... nothing else in the box, no packing material, purchase receipt, etc.! It was so strange! I called and asked to speak to a manager and was told in a very demeaning, rude tone that the purse was now sold out and there was nothing that could be done about it other than issuing a refund, *after* I had to go to the trouble of returning the pajama top I did not order. Is there something wrong with this picture? Yes, indeed. I was actually punished for the inefficiency of Nordstrom Rack online customer service. I did not receive my long-awaited purse and was treated very rudely to boot! I will never order online from Nordstrom Rack again. I will go directly to an existing store, even though, sadly, I have to drive a two-hour round trip to get there. I wish you all a better experience.
Date of experience: December 19, 2018
Where style meets savings. Shop online or in store for brands you love at up to 70% off. Return by mail or to Nordstrom Rack stores. Free shipping on all orders over $100.
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