Nordstrom Rack

You only get 40 days to return it for a full refund from the DATE OF PURCHASE, not date of DELIVERY. That's right. The clock starts ticking before you even receive the package.

I have wasted so much time on the Nordstrom Rack site. I take my time shopping for what I really want because I know that once I have ordered something and I change my mind, sending it back is a hassle and it takes forever to get the money back, Today I had three pairs of shoes in my cart. I was trying to decide if I needed all three pairs and also their free shipping starts after you spend $89.00. Back and forth checking sizes, materials, etc. so as not to make an error. Last year I purchased jackets that were a name brand. One was final sale and had some isuues but I wear it, and the other had defective stitches on the arm right where you could see an imperfect repair, too large (I went by their recommendation) but mostly really cheap looking. I was really surprised at how low quality the item was. I thought I was getting a bargain but not so much. I did not return it.

So, a pair of boots disappeared from my cart. I went back to put them into my cart because I really wanted them, and they were gone. No more!
This has happened many times before and I thought I would give them another chance. I don't want to shop hurriedly before someone grabs my stuff and buys it from under me. There are so many sites that have quality, and great prices, and sales. Goodbye Rack(et)!

Don't bother shopping here I spoke with CS agents four times about not seeing movement on my package each and every time I was assured that the item has shipped and that it was moving and would be delivered to me by 11/8. This morning the tracking still shows as shipped I once again called between each and we should be that the item will be delivered by the end of the day the end of the day came and went and when I called again and looked at my order on my profile that item was returned and I was charged for the return label. Nordstrom rack will not try to make this huge inconvenience up to me a loyal customer since day one. Kristina the lead I spoke to would only offer expedited shipping and told me that if I was unhappy then Nordstrom, Nordstrom did not need my business. The Nordstrom name use to mean anything. Also Jess on there Twitter account said the same thing that Nordstrom and Nordstrom Rack did not need my business. This company had idiot employees that were seeing imaginary tracking information and due to their delay the item sold out and they could care less. Never ever will I do business with this company again and neither should you! You have been warned!

Lately, much of what I order from Nordstrom Rack does not arrive. Five to 10 days (or more) after ordering, they cancel your order for 'no stock'. In the meantime, they have your money. I was told they only update their website every 5 days, so a lot of what they list for sale, in reality, they don't have. I ordered a pair of Vince Saxon 2 sneakers on sale for $89.00. A week later I receive an email telling me my order has been cancelled... you guessed it, no stock. However, they are still listed in my size on the website as in-stock, only now they are $149.00! This is the same day they cancelled my order! Customer service was totally unhelpful. Told me not to reorder them as they were not in stock... yet they know and are still listing them? Never-the-less, not interested in paying 40% more after they cancelled my order for a shoe they apparently have. Is it even legal to take and hold a customers money for an item you know you cannot or have no intention to deliver? I spoke to another customer service agent via their "chat" and she was not only unhelpful, but beyond rude. My opinion, never shop there... at least that is what I am going to do. There are too many small businesses in need of customers to let a huge company earn interest off of thousands of orders they accept but seem to have no intention of fullfilling.

I recently bought a coat from a Wisconsin location but the size I needed was located in Illinois so the salesperson did a phone order for us. I bought one coat but my debit card was charged SEVEN times. Long story short it took me five days to get my checking account unfroze and out of a negative state. My bank charged me fees as other transactions occurred! This store did nothing to compensate me, they barely took responsibility or apologized! I got nothing but a run around and supervisor Lisa Esposito and Manager Megaly Mendez from the Illinois location were absolutely useless! The person who did this wasn't held accountable at all so I'm sure it wont be the last time this happens! Thank you all for Making my week a LIVING HELL!

This is literally the worst place to shop if you have good taste. I wish writing a ZERO star review was possible. All of you that wrote five star reviews do not know the company in and out like I did. They are fake to you and don't genuinely care about the customers. The workers there will lie to your face just to make you happy and make you believe it is a good place by giving you anything and everything you want, all you have to do is complain and the world is yours--->ZERO ETHICS. ALL they care about is credit card sales and push it on the workers and push it on the customers. Plus more than half of the merchandise is RETURNS and definitely last seasons $#*! which no one wants to tell you but its true. You will find by shopping here that a lot of the clothes are damaged, that is because most of the clothes are from returns that get carelessly put out for others to buy. Where's your reasoning skills Nordstrom rack? Where is your judgment? Plus as you can tell by shopping here this store obviously has a crazy return rate. Its because the products are CHEAP and the materials are not good quality. People wonder why the clothes don't "fit" them well and they end up returning everything. First hand experience. They also don't take care of the workers there, we are instructed to behave as slaves to the customers.

I told this to the team I spoke with today(9/29) that, I will be posting a review...

Ordered a pair of shoes for my mum and was told package would arrive in two weeks. This is the third week. Called Nordstorm Rack and was just told" oh sorry ma'am looks like your shoe was lost in transit, so a refund would be processed". (Mind you, when i called just last week, I was informed package would arrive Friday(09/24). The whole point is not just coming on to apologize to the customer that a refund would be issued. First of all, according to rep, this information became available the 1st week after order was placed but was never notified for me to make other arrangements. My mother travels tomorrow and I'm only finding out this from the company.

You guys have no clue the inconvenience and mess you've caused the customer. And to make matters worse, refund takes 5-7 business days. At this point, I had lost it. I believe this is sheer negligence and gross incompetence on the part of the company for not notifying about the circumstances surrounding the package. At least a courtesy call or email could help. But nothing even when I kept calling and tracking the package, no update!

I bought several sweaters and returned some. The cost of 2 sweaters $80 was not refunded. Strangest thing - in my "orders" page these 2 sweaters did not even show, but in "return" page they were STILL available for return after the package was received. Another strange thing is that when the company sends you a refund confirmation email, it will only show 1 item returned. So it is up to you to call them to try to figure out how much they actually refunded - and argue to get the rest. This issue has been dragging on for months now. At this point it has been over 45 days and the items are not even showing in either page - returns nor orders. I finally realized that I am not getting my money back... unfortunately, and feel like there is nothing I can do about them keeping my money. I spent thousands of $$$$ with NordstromRack.com and will not be returning ever again. I will tell all my family and friends to stay away and shop somewhere else. I am sure I am not the only person this happened and just imagine how much money they kept and got their merchandise back to re-sell and complete the same SCAM.

ARE YOU GUYS KIDDING? FROM THE BEGINNING THEY MESSED UP. ORDERED ITEM, SAID THEY HAD THE ITEM BUT NO THEY DID NOT. 7 DAYS LATER THEY EMAIL ME. TAKES FOREVER TO SEND THE ITEM OUT. THEN I NEVER GOT THE ITEM. SAID SHIPPED AND DELIVERED BUT NO NEVER WAS. USING ON-TRACK? SHIPPERS? THESE GUYS ARE UNORGANIZED AND DUMB. THEY NEED TO SHUT THE ONLINE ORDERING DOWN. THEY CANNOT DO ANYTHING RIGHT. SO FRUSTRATED WITH THEM. NEVER AGAIN. BUT THEY DONT GET IT. THEY HIRE REALLY DUMB PEOPLE THEY ARE NOT HELP. PERIOD.

I witnessed two employees verbally harass and bully a customer inside the Greenville Nordstrom Rack store. One girl was the younger girl "greeter" with the dark hair and blue apron and the other was a big lady who was apparently the "manager" wearing all black from head to toe. They were raising their voices so loudly that every customer in the store (including me) stopped and looked. Not only that, they were literally making such big hand gestures and flailing their arms around, that it looked like they were going to get physical with the customer! Not cool! I was shocked at how they were treating that person, who by the way, was not raising their voice at all. In fact, the manager and the other girl (greeter) were actually using their bodies as a barrier to bully this person out the door. I was appalled to say the least! I just left my stuff there and walked out. Will not do business or give my hard earned money to anyone who treats their customers that way. Sickening! Those people deserved to be fired for their unprofessional conduct.

I'm also aware that they're having their numerous Yelp Reviews removed from customers with similar experiences! Talk about censorship! People need to know how these big corporations are treating its customer base.

Im a fan of big brand names like free people and louis vuttiion. I must say they do sell the items cheaper and I love getting a discount quality is very good too.

If you buy their stuffs online and want to return it by mail, you HAVE TO PAY FOR THE "SHIPPING FEE" even though I have my own shipping method and had paid for the label. They said their label is "SMART" so that whoever received the returned package can scan and process it properly. I have yet experience any online retailer that can't process the return/refund properly even if I did not used their prepaid returned shipping label. NORDSTROM RACK is the first and only.

Ordered a Robert Graham shirt online on a Saturday night. A few hours later, changed my mind and began trying to cancel the order. Emails, phone calls, etc. Was DENIED a cancellation due to a $#*!ty "2 hour policy". My order was not processed and no shipping label was created and the order had not been filled and/or shipped. I went back and forth with Saturday night and all day and night Sunday and into the morning on Monday. Regardless, they charged my card up front and refused to refund it. Got a message Monday that "good news!, my order had been shipped", but in reality when I checked the status, it simply said it was ready for UPS to pick up. So, still not fulfilled and shipped out, but still denied a cancellation and refund. Was told I had to wait until the item arrives and THEN if I was not satisfied, I could "return" it! Ridiculous. Already not satisfied and do not want the item, and now they are forcing me to wait 5 days to just go through the motions and headache of returning the item, which will then take another 10 days plus to be refunded finally. I will never order from them again!

Items showed in stock and ready to ship within 2-4 days. After 14 days and several online chats, and phone calls the items has still not shipped. They can give me no idea when the items will ship all they say is there is a backlog. And they do not offer expedited shipping to help me get the items.

I WOULD TELL EVERYONE TO AVOID BUYING FROM THE COMPANY!

Let me preface this by saying I have made many, many orders on NordstromRack, ALL of which are over $100 so that I qualify for free shipping. I have had all positive experiences until NOW. I am so dissatisfied. I've made three orders in the past 1.5 months. The first one shipped in a timely manner, but said "delivered", and never came to my door. I opened an investigation after three business days (which was the period they advised me to wait). The package showed up the next day, mysteriously. I was only moderately annoyed at that point. However, I made two orders about two weeks ago that have YET to ship! Not to mention they are going to take another week to receive. All customer service representatives can tell me is that it "should" ship out by early next week. That will be almost three weeks before shipping. It's my understanding that they had a delay in trying to streamline the shipping process for the holidays. Instead, they are losing valuable customers! I am grossly disappointed. Until they get this fixed, I would NOT PLACE ANY ORDERS WITH THEM! You would think they would come out of pocket to expedite the shipping process for customers who have been waiting.

How can you tell me shipment is 1-3 days after order date and for about 2weeks now my order hasn't been shipped.
I'm so disappointed.
I won't buy from them again if I don't receive my order.

I started shopping recently and have had the best experience. I really want to continue.
Apart from just ordering multiple colors and sizes, we have so many options.

Inconsistent experience between online and in-store shopping. If you need to return something that you ordered online, it's an ordeal and customer service is not helpful at all.

I ordered 2 boots for twins on Dec 10. One pair came fairly quick but today is the 24th and our family celebration for Christmas and never got the 2nd pair :( Cannot even find any shipping info on it nor is the company apologizing. NEVER will I buy ANYTHING from Nordstrom again. Disgusted

Unacceptable time and reasons for late delivery, supervise did not want to talk, Very bad service, as advertise 1 to 3 days for the shipping not received after 7 days, after called they just gave me run around, VERY BAD SERVICE, will not BUY anything from this company

As of today, I ordered items TEN days ago and despite my order saying "Ships in 2-4 days" my order still sits and hasn't been shipped yet. I contacted customer service twice, and they said they're having "issues" in their warehouse with no apparent solution. I simply have gotten a "sorry" and they have no idea when the items will be shipped.

I just contacted them to request to cancel my order (since it will no longer be here in time for my event), and they said "their system doesn't allow for that." So, I'll be charged for an order, and then will have to take the time to find a Nordstrom Rack store and return it there to get my money back.

The icing on the cake? I got such terrible customer service from the "Chat Now" experience (that's a lie, it should be "Chat in 30 minutes"), that I decided to email their customer service email they have advertised on their website. THAT email actually doesn't work, and anytime you try to send emails to that, you get an "undeliverable" notice.

Whoever is in charge of their customer service needs some serious guidance. No idea when whatever they are "working through" will end, so it's best to stay away from online ordering.

Ordered item online for a Bday gift- pay 7.95 for shipping- 12 days later I get item-wrinkled mess- it took so long to get, I had to buy something else for Bday gift- to send back they want 5.95- when I call customer service-THE WAIT IS 42 MINUTES! Never again- the Nordstrom name brought me to use this online site

Bought a pair of shoes for a Christmas present. Received and they look worn, no box for them. I called customer service. All they could say is that they didn't say that the box came with them. I noted that it didn't say that they didn't come with the box. All I got was sorry, but we put in description what is for sale.
I have never received any shoes without box unless it states no box with purchase. WHAT JOKE! WILL NEVER BUY FROM NORDSTROM RACK AGAIN!