Nordstrom Rack

Ordered gifts for baby. Explicitly requested items be mailed directly to giftee. Spent 30 minutes on phone gave both billing address and mailing address for the recipient. Did this because I was going on extended vacation which they CSR and myself discussed. Indicated what I wanted on gift card. Of course I got an email and to my dismay the order was shipped to me. Called customer service and was not items were in transit. This all occurred within a 24 hour period. Saks will be the future online site for me

Delivery person took a pick of delivered package but it wasn't there when i opened the door. ( i was home all day) shipping company had over 2k review and they all 1 star. Poor! Why would Nordstrom use such a horrible company to deliver their goods. Some reviews was similar to my situation. Delivery guy took a pick, garbed package and left without realizing that there were multiple cameras.
Will never hop here again. Dont want keep loosing my money again

I will never order online again. Four items missing out of eleven. Items are no longer in stock to replace, so I'm out some great deals I found because either an employee stole the items or was incompetent and couldn't do their job. Customer service said 'I MAY' get a refund for the missing items; I'll know in three days and was unable to offer any other compensation.

I will avoid ordering from the app. Has they do not update the website with the proper inventory. I unfortunately had first order cálcenles called and was disconnected but was left with knowing the system is updated. I willing on my own ordered the second pair 2 days later. Cancelled again. To no compensation for wasting my time.

I ordered a pair of sunglasses, beach shoes, white tank and a few other items from their online site. The sunglasses where a final sale. The sunglasses arrived with a scratch on the arm and appeared to have be used. I reported my concerns and was told they would investigate. Weeks later I received a letter stated that the investigated and the are still going to charge me for the item. I don't want the item and now I have spent $55 on a item that I will never wear.
Yellow beach shoes heel fell off after I worn them a few times.
White tank top never arrived.
Needless to stay, I will not ever order anything from them online.

Michelle Salatorie was the most rudest employee of Nordstrom Rack in years she is very fake and has showed nothing but favoritism in the work place she is rude and I will never shop here again! She is lacking leadership and should be written up with her nasty attitude

Waited a day after my purchase and then charged me more than I authorized. So I haven't even received my stuff yet and Nordstrom Rack is already firmly on my black list. Do yourself a favor and shop elsewhere.

Purchased a $70 dress online that was too tight. Unbeknownst to me the RACK has a 30 day return policy which I learned of while trying to return in the store. (BTW just over 30 days wasn't trying to return something 6 month old). Now, I don't have a dress nor do I have $70! Nordstrom should not associate itself with the Rack. Bad for business. Will never shop there again and view Nordstrom in a whole new light.

I am a loyal Nordstroms rack customer. They recently changed their return policy that they did not publish clearly. Store returns changed from 30 days to 45 days. I tried to return items not fitting to the store after 40 days and my return was denied. I called customer service and 'unfortunately there is nothing we can do' was the answer. Company must be doing well, as they are willing to lose a customer for a small return of $150. I spend significant amount of money at Nordstroms rack every year! Sorry, I DID SPEND. Good that there are other great places to shop at the marketplace.

Last Christmas 2022, I placed an order for a gift and they cancelled it 8 days later- so I was out a gift 3 days before the gift exchange. I should have learned! This year, 2023, I ordered Men's Ugg boots for my son on 12/9/23, and on 12/14/23 I received women's waterproof walking boots instead. I am DONE with this company. Their online customer chat showed no care and typos.

I ordered the wrong size ( based on the reviews) of booties and they were final sale so they will not exchange or return so I can get my size. Bastards considering they were $28 and how much I shop At Nordstrom rack. They lost me as a customer. $#*!s!

I ordered and paid for a red Steve Madden overnight bag. I received an email asking me to review the item, however, I never received it and never received an email stating it had been delivered. I sent 8 emails asking for this to be investigated and please send me what I had paid for. I never received a response from anyone and never got the bag nor a refund for what I had paid for. I have given them hundreds of dollars of business but never again. I now warn everyone about ordering from them.

I visited the store in Temecula today 08/25/2023. I was made to feel like a criminal with my own Nordstrom card. The cashier Maria G. Made up a story that my profile is not complete and she need to call customer service. She stated to customer service, "I don't see any notes on her account". From the sound of it, the person on the other line really didn't understand why she was calling about my profile. There was a long line and this took her 10 or 15 minutes. Initially when I walked in I had a return for three of the 10 items I purchased at the San Diego location a week ago. Two of the tags fell off in the bag, the manager told me to make sure when I make a return the tags are attached. She was not kind at all, and the tags were in the bag. Not sure if I will continue to be a customer, I will be closing my account.

I purchased a Ray Ban sunglass at the store. In 40 days it faded. They did not replace it because ther returning policy is 30 days. But I have been using Ray Ban for ages. It has never happened to me with the Ray Ben. Is that possible they sell faked Ray Ben?!

A delivery estimate is created, however, that is in no way the reality. Just makes you feel like something is on the way, when nothing actually is.
At least the 1 item they shipped Fedex will come on the date Fedex says.
I gets things from China faster than I get things from here. And in the end, I need to return some stuff and still have to pay return shipping.
A disappointmetn

I ordered two tote bags. And I received a size 6 silver ring. And now I keep messaging the customer service no one is responding. It's a big scam no wonder I wish I would have checked out the reviews before making the purchase.

I wish I can give Ewa.R 10 star for her service. Very impressed me. I was shoping at nordtromrack oak Brook last week and this location not closed my house but I will come back here to shop just because I want to see her. Please don't let her go

This employee named Keven found my jeans for me that I really loved... the only size that fit was on the model in the store. He let me try them on and took them from the model. Now that is customer service!
A perfect fit!

If you need proof you can connect with me by email. You have it!

I purchased a necklace. They sent me earrings. I paid $10 to have a necklace shipped in the first place lol what a joke then they charged me 10 more to return the items they sent an error. This company does not know what it's doing.

I purchased some items from nordstrom rack and asked for a gift receipt but only got a regular receipt so when i asked for the gift receipt the girl working the register said it already went through and didn't even try to fix it and rolled her eyes at me when i asked her to try again or call for a manager

Just bought garments online, and for sizing concerns I tried to return the items, to sum it up I had to call the store and had a real discussion with the manager of the Palm Beach outlet Nordstrom.
My Wife attempted twice to return items just purchased, never worn, Very bad service, they do not appreciate customers returning merchandise.

Nordstrom Rack has horrible customer service. Horrible! I ordered over $700 of merchandise, which was not actually delivered by Lasership and I have proof it was not delivered by security camera. I was told by Nordstrom Rack that "the only responsibility they have to to deliver it", and referred me to the police. After reviewing the security camera, the police stated that "there is no crime here", and Nordstrom Rack has to deliver the package. Nordstrom Rack is refusing to accept responsibility for this lost package and refusing to issue a refund. I even reported them to BBB. This is the WORST customer service I have ever seen. I will never shop there again and I encourage you all to do the same. I'm disgusted.

I placed an order 2 weeks ago the tracking showed out for delivery for 8 days, never showed up when I called customer service that was a joke! Don't order online!