Nordstrom Rack

I returned a few items that I bought online to their store in Brooklyn. The act of returning the items painless and easy. It's what happened a few days later that shows how awful their customer service is. When I returned the items I was told the refund would be applied to the debit card I used to purchase them. Two days later I noticed fraudulent charges to my account (completely unrelated to Nordstrom) so my bank (Capital One) suggested I cancel that card which I did.
I called Nordstrom Rack customer service to see what would happen to my refund. The first agent I spoke with told me that since my refund hadn't been processed yet I could go to the store with my receipt and they'll issue me a gift card. At the store the manager told me there was nothing they could do because they couldnt access the status of my refund. I asked her if she could call customer service and ask them the status and she informed me that she couldn't. She suggested that I call them myself and have the representative that I spoke with email her that my refund hadn't been processed. Once she received that email she'd issue me a gift card. I called customer service and this new agent I spoke with told me she wouldn't babe able to email or phone the store manager any information. She also informed me she couldn't authorize a gift card for my refund.
I spoke with three different Nordstrom employees that afternoon and they all gave me conflicting answers suggestions and not one of them was able to help resolve my problem. I've called the customer service quite a few times since and still have not gotten an answer as to where my refund us and when I might receive it. It would be nice if I could get an answer from Nordstrom Rack as to how I can get the refund for the clothing I returned to them almost two weeks ago.

Sure they have great value-for-money items, and shopping for items is easy... but the real nightmare begins once you have completed your order. They have lost an ENTIRE order - comprised of 10+ items - in their warehouse because, as the customer service rep advised, "the labelling has gone off the box". This was only discovered when I sent an email inquiry asking why the order has not been delivered, and the package status of "SHIPMENT DATA UPLOADED" has not been updated for about 10 business days. That's it: it's just gone, order cancelled, money will be refunded. What they seem to not understand is that purchasing takes time and effort, and the excitement that an upcoming parcel brings do not have a price.

This online store is also incapable of displaying the actual status of stocks in REAL TIME. You order an item, the status of the item is "ORDERED" in their system, then they will advise you that they no longer have a stock of the item, hence, the item is cancelled.

Rockets are being launched from computers, but Nordstrom Rack, a retail giant, is not capable of displaying which items and sizes are available, and which are out of stock. If net-a-porter, eastbay, and even offspring.co.uk have the capabilities to display actual stocks in real time, one will wonder why can't Nordstromrack do this?

A suggested solution is to review the capability and capacity of your whole IT department and logistics department, including the infrastructure, policies, and procedures. Set some reasonable service level standards. If complaints like these would continue to exist, then sack the incompetent Senior Managers running these departments.

Good luck and good riddance NRack. Horrible, customer service is in the dark leaving you in the dark.

Rude customer services who hang up and don't answer. Horrible delivery expect iyour package to be there after a month!

I shouldn't be surprised Nordstrom's is closing stores based upon the outrageously rude way I was treated at Nordstrom Rack. I was yelled at and chased out of the store because my mask didn't fit the way they wanted. This was very embarrassing for me as I have a medical condition where I'm not supposed to wear a mask snug to my face as it would endanger my health. I was treated as if I shoplifted by employees who not only discriminated against me but bullied and humiliated me into leaving. Ironically, I've seen their own employees wear masks the same way. They don't yell at customers who are not social distancing while standing in long lines to check out or shopping. They dont clean their carts or sanitize the credit card machines and area around check out. They had an empty bottle of hand sanitizer so they are being selective with what they want to enforce. This results in unfair treatment towards people with disabilities. I have also had issues with deceptive marketing when they advertise a sale when it's really a couple of styles with limited sizes. What's worse, I ordered a sale item but after three weeks, no merchandise but the charged my card. Strangely, they claimed to be out of stock and notified me weeks after charging my card and yet the website said it was in stock. So it appears to be a scheme to use my money for a month before returning it to me. If they do that to several people a day, that would add up although they should be audited because I'm pretty sure that's illegal. When I reached the district manager and told her about the horrific treatment I received, she offered a fake I'm sorry, that shouldn't have happened. Humiliating customers in their store and that is the resolution? This is a sleazy way to do business.

This is my first and last order with this place. Unbelievable! Before ordering, I checked shipping times to make sure it wouldn't take a week or more since I would be traveling. The website says items will ship in 1-3 days. Not that they MAY ship or will probably ship... I placed my order last Tues evening and heard nothing until Fri. Finally I tweeted Rack & a CSR messaged me & said they would check on my order. They got back saying that since Friday was the 3rd day (4th actually but who's counting, right?!) that I would hear something soon. I get an email Fri evening saying that MOST of my order is ready to ship & will arrive Tuesday and there was a tracking number attached. No info on when I would receive the rest of my order (which turned out to be 1 item). I checked the tracking info & it only said a FedEx label was generated. Then I get an email Sat saying they're unfortunately not able to fulfill my order completely and they've given me a refund. No explanation as to why... NOTHING! Turns out the item they couldn't send was the one they were advertising on the site as "the last one." Obviously not... there wasn't one! So I get an email today that my order will be delivered tomorrow... I'm thinking "YAY!" So I decide to track it to see where it is and guess what.,. Its still in the same place it has been since I ordered it! No tracking info other than a generated label. I'm guessing that of delivery is still tomorrow like it says, it doesn't have to go far from the warehouse to get to me. But what is absolutely ridiculous is that the website and my order and my email all say the items will ship in 1-3 days when in actuality, the items are shipping in almost EIGHT days. That is not a slight miscalculation. Nordstrom Rack has FALSE information on their website & they are essentially LYING to their customers. And I'm not sure about you but I'm not going to be doing any repeat business with a deceitful company. You've been warned.

DO NOT SHOP ONLINE AT NORDSTROM RACK! I had a horrible experience today. I received an email that certain jeans were on sale through May 6 (today is May 4). I clicked the link and put 2 pairs in my cart and looked through the site to see if there was anything else I wanted and once I determined there was not, I went to check out and it wasn't showing the sale price anymore. I did their live chat and waited over an hour for the customer rep to disconnect before answering my question. Then, I called and was on hold for over an hour before I got to talk to someone. The rep (Cristin Diaz) told me he wasn't aware of the email, so I sent it to him. He admitted that is what the email said, but wouldn't honor it. I asked to speak to a manager (Chamae Acosta) and she was so unhelpful. She wouldn't honor the sale since I didn't have screenshots showing the lower price. I don't take screenshots before I purchase something. Never do business with this shady company. I wasted almost 3 hours and they wouldn't honor approx $32 discount. I will never shop or do business with Nordstrom again (this includes Trunk Club) and you shouldn't either!

I love a sweet deal. Rack offfers amazing savings on Brands I love. Whats not to love when you can save 60-80off big brands

**This review is about NordstromRack.com, not the actual retail stores.**
The fact that Nordstrom lends their name to this "business" is so deceptive, it should be fraud. You'll receive better treatment at WalMart or KMart... seriously.
I placed an order on 11/21, spending more than I intended to get "free" shipping. When I got a notice on 11/25 that it had been shipped, cool. Our office was closed on the 26th (weekend), tracking showed that, then they redelivered Monday, the 28th. And tracking shows "delivered" for that date. So I checked around the office and it's nowhere to be found. So I start a chat, give them not only the order number but also the tracking link. She's gone a bit and asks for more time. I say sure, take all the time you need. Finally she comes back with "So, because the order was marked as delivered on the 28th, our policy is to give them until December 8th to see if the package will show up at your home. The reason for this is because we want to give enough time to deliver the package to you. If on the 8th you have not received the order. You can contact us again."
What? I say that's unacceptable, they have to know where the package is, and ask for a supervisor. I'm simultaneously starting to type feedback on their delivery process via the tracking website, which they sought.
She responds that I have to call them to talk to a supervisor, and I don't respond right away, and in less than two minutes -- literally -- she sends, "Hello customer? Are you here with me? If not, I will be forced to disconnect this chat."
So basically if you're willing to put up horrible service, rude people, and with potentially not seeing your order for more than two weeks, order away. Otherwise, avoid this like the life-sucking plague that it is.
Google "nordstromrack.com bad service" and you'll see how awful it is. Used things being sent as new, similar delivery nightmares, awful chat and customer service... why do this to yourself?

My daughter loves this place! All the name brand stuff at half the price:-)

If I could leave them no stars I would! I ordered 3 items in Christmas Eve. So 12/30/15 I still hadn't received them when they guaranteed 1-3 day shipping online. I called just to see what was going on I understand the holidays everyone gets there packages display. So I spoke with someone and she said we had the wrong address. I said what do you mean? She said the package is on its way to our shipping department. I said well send them back. She then said it'll take 14 business days. I said wow that's a lot, but whatever we want them. She then was on the phone with me for an hour trying to switch my address to the correct one. After not being able to do it she stated she will call me back because she is having technical issues. I said no problem. She called me back after about 2 hours and said she was going to refund me the items and repurchase so they can get here faster I said no problem whatever way is best. She then refunded me the items and canceled my order. After cancelling my order she started adding the items back to the card for real order. When she got to the 3rd item she told me the booties that I order were no longer available. I told her you have my pair in a box somewhere just send me those. She stated she will look everywhere & call stores to find them. She told me she would call me back with the refund confirmation and to place the order for all three items. 24 hours later and no call back. I called back and spoke with someone else. Explained everything and they told me that the second item is not available for order anymore and that I was supposed to order them last night. So now after 2 hours on the phone I got a "we are sorry and you were supposed to place the reorder. We no longer have the items in stock." WTF Nordstroms Rack! Great costumer service.

Appreciate the opportunity to be able to get quality items at a net savings on many items.

Items featured in their online ads are never in stock on their website, frustrating and annoying...

Don't waste your time ,online order's takes forever.

Found better prices at Dillard's seasonal clearance sales

They have the best deals on really nice things! I just can't get enough of this store!

Always shop at this website. Value for the money and great items

Always have great prices, products and service! Love it!

Worse experience Never command,... No customer service, poor quality, cancel you good order,...

Like going there for nicer items but at a discount. Easy check-out

The store is good & has high end brands for "cheap".

Schöner Laden. Der Laden verkauft nur Qualitätsprodukte, keine Fälschungen. Sie arbeiten genau. Die Waren treffen so schnell wie möglich am Abholort ein.

El peor servicio, devolví 2 artículos que había comprado ya que estaba roto y usados, y hasta la fecha no me devuelven mi dinero, ya tengo 1 mes y me disen que no me pueden resolver