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Nordstrom Rack has a rating of 1.4 stars from 571 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nordstrom Rack most frequently mention customer service, credit card, and business days problems. Nordstrom Rack ranks 87th among Department Store sites.
Yesterday I went to a Nordstrom rack store in San Leandro,Ca.Among other things I found a pair of shorts Which I liked. I am size 34. They had 32 and 36. A kind lady was able to locate one in Dublin,a few miles away(one pair only). I rushed to Dublin,without taking a picture, or remembering the brand.There I found the nicest young lady Victoria. Based on my description,style,color,she went in the back.3-4 minutes later she came back holding them with a beautiful smile on her beautiful face.she made my day. How wonderful will be life with Victoria(S) EVERYWHERE..
Nordstrom Rack uses OnTrac shipping which is notorious for "losing" packages. My package was "lost" but this was only determined after I repeatedly contacted Nordstrom Rack via their customer service chat and phone number. I was able to get a full refund by calling their number and clearly explaining my situation, however, I can only imagine the number of customers that wouldn't advocate for themselves in that way due to a variety of reasons. This would lead me to believe there are many NR customers which do not receive their purchase yet NR still profits. Seems clear that NR cares about profit far more than their reputation and/or customer satisfaction. This being said, I'd shop at NR only in-person at an actual storefront, never again online.
They use unreliable and incompetent delivery companies. Their customer service doesn't provide correct information about the delayed or missing deliveries. Why wouldn't they let the customer choose the delivery methods/companies when checking out like other businesses do? And what is this TForce? Has anyone heard of this delivery service? They don't speak English! What's the official language spoken in this country?!
Date of experience: June 15, 2023
0 star...
After reporting my package missing, the company weren't wiling to resolve my issue. I didn't realize the delivery company they used was the same company I had issues with in the past. I came here to read some reviews and seems like a lot of people are having similar problem.
They had the nerve to send me a denial email telling me to choose a different carrier for my future purchase when the agent himself stated that they didn't have that option. They practically said I am $#*! out of luck. So now I'm out $500. Hopefully my credit card company will be able to tag this purchase as fraud.
First time ordering feom them and it didn't work out.
Tip for consumers:
Horrible customer service
Products used:
Didn't get my delivery
Date of experience: July 12, 2023
Nordstrom Rack took 16 days to ship a $200 item that I ordered. To make matters worse, LaserShip stopped updating tracking shortly after taking possession of the item. It hasn't moved in 10 days. Nordstrom says that, according to store policy, I have to wait 9 *business days* before they will consider it lost. LaserShip hasn't responded to me at all. Well, I'm not playing their games! I have a policy too: I *will not* wait more than a month for an order and I will not be victimized! I called my credit card company and initiated a charge back.
This company is simply unable to meet the expectation of today's shoppers. They take way too long to ship, have unreliable shipping partners and treat customers badly compared to other successful online businesses. This is what it looks like when business leaders fail to keep up with technology.
TL; DR place your order in July to get it in time for Christmas!
Tip for consumers:
Look elsewhere. Don't fall for the discounted prices. They don't see anything you can't get somewhere else at a competitive price. Besides, how good a deal is it if you have to go through a bunch of hassle?
Products used:
Slippers
Date of experience: December 9, 2021
Order took over 2 weeks to ship to me. (while it states on website 1 - 3 days) I received multiple emails - you will receive your order tomorrow, only to receive another with a further date. In today's logistics world, to have to wait so long is quite a joke. My business trip has come and gone, and I'm still waiting for my shirts...
Date of experience: November 2, 2019
Wow nordstrom rack, you all tried to pull a fast one on me. I returned a coat that I purchased for $129.97. I received an email stating my refund was for $58.93 so short by $71.04. Upon further examination I see that I was charged $68.89 for "Late Return fee". I've never heard of anything like this and it certainly does not mention this in the return policy. Just wanted to warn people of this. I called and they did refund that fee but just wonder how long they have been doing this.
Date of experience: March 15, 2022
I ordered a beautiful leather bag for my husband's birthday. When it was delivered, I opened the box to old worn sneakers. I called corporate and they would just hang up every time I called. I had to physically go to the store which is 30 mins away from me. They didn't even have the bag in the store so the best they could do is return the money to my card. I was left with no gift for my Husband. Never doing online shopping for Nordstrom Rack Again! After reading reviews I see this is not the first time this has happened
Tip for consumers:
Do not do online shopping here.
Products used:
Left with no gift !
Date of experience: December 31, 2021
Hate when they use UDS to deliver my packages. I have had nothing but my orders being delayed with UDS. I was told a delivery date several times but my package didn't show. I was told by agents yesterday if I did not get my package by the end of the day yesterday, I could contact back and request a refund. Today I reach out for a refund since I didn't get my package, the agent decided to tell me they can't do that for me and to basically wait til the 12th. So then they transfer me to someone else and they tell me they can't do a refund because it was out for delivery today. I am beyond pissed. Whether it was out for delivery or not I still should get a refund. Their customer service and policies suck. They do not care how you feel or go by what they tell you.
Date of experience: December 5, 2023
Bought a pair of Sperry boots online in May, then started to wear them in Oct, the zipper already coming apart in two months. I called their customer service and was told they can't do anything about it... Bad customer service and bad product
Date of experience: December 21, 2018
On Dec. 6, I ordered a pair of Ray Bans sunglasses as a Christmas gift. The glasses never arrived, and I called Nordstrom Rack Customer Service 8 times to ask for a refund. On Jan. 7 I was notified that my item had been delivered; however, it was not delivered to my address. I had to call once again to beg for a refund, and I finally received it today. If I had bought the glasses on Ebay, I would have received a prompt refund after 2 weeks. Unfortunately, Nordstrom Rack does not treat its customers as well.
Date of experience: January 7, 2021
Great deal you just have to dig. Unfortunately I stopped using the app after they changed it and now won't show your old purchases. I've seen others complain about this. I hope they bring this back. I now shop in the stores instead, ones in California have some amazing finds.
Tip for consumers:
Best to return in store so you don’t get charged the return shipping
Products used:
Jeans
Date of experience: October 14, 2021
I received my online order with shabby old shoes. I'm shocked
No apology from them and I myself still have to take them back. How can you put in the parcel old decrepit shoes? Where do workers have eyes?
Date of experience: August 17, 2018
I placed an order for 5 items late 12/27. In looking at an email next morning I realized that PayPal had defaulted my shipping address to a previous one (in another state). I got on chat and was told 1 item had shipped and there was no way to reroute it. They put in a request for refund due to being unable to reroute. I asked them to change the address for the remaining 4 items. They could not. I asked to cancel unshipped items. They could not. I was advised to call when I received tracking. I did. Could not reroute 4 items. Placed refund request. Just received email that 1st request was denied…Guessing same 2nd…
Tip for consumers:
I won’t shop Nordstrom rack ever again!
Products used:
None as they went to another state!
Date of experience: December 28, 2023
Awful online experience. Ordered a gift 10 days before Christmas, got an email notification is was cancelled, no explanation on December 21st. No easy way to contact them, very long wait to call or live chat.
Won't shop with them again.
Date of experience: December 21, 2016
Horrible customer service. Waits several business days after you order to ship your items, and takes FOREVER to arrive. Seriously, why bother.
Also, had an issue where they cancelled an entire 8 item ($400+) for no reason after it shipped.
There are so many other places to shop online.
Date of experience: November 8, 2019
Hate how they deal with cdl still after complaining about the package not reaching and always getting lost now I done buying from Nordstrom rack too. It's so sad all they say is will give u ur refund back..
Products used:
No product since cdl lost it
Date of experience: November 1, 2022
So much better than their main store. Got my 19 year old grandson a complete outfit for $89.00 for his uncles wedding. He looked fabulous. The salesman that helped was so friendly and helpful. Love it!
Date of experience: June 23, 2015
It's a shame that this site doesn't have the option of 0 stars. Nordstrom Rack customer service department on the phone and online are very bad. Don't waste your time trying to place an order online, they would cancel it with out even letting you know, and if you call them there is nothing they can do.
Date of experience: December 10, 2020
Terrible service. Ordered 2 pairs brooks tennis shoes. Waited a week before any response. Then they cancel the entire order saying a inventory dispute. Sorry about your luck email is all I received. I missed another chance to get what I wanted waiting for them. STAY AWAY.
Date of experience: April 26, 2020
This company must be getting greedy; They have cut down on staff due to flag ship Nordstrom's store being dead. Orders used to come in less than 10 days; now you don't even get a tracking and I have been waiting for items that stated they would be shipped in 7-10 days. That was 3.5 weeks ago. Nice way to lower your customer base. T. J Maxx much better- they know how to treat their customers. I get items there in 5 days from date of order.
Date of experience: October 27, 2016
I ordered Tissot watch they sent me email next day saying package was ready for UPS! I work at UPS and it never even hit our drivers truck no scan in 10 days after I had shipping upgraded! Called 15 times and got runaround on several 45-75 minute calls the item was supposed to be one of three left while I'm talking to customer service I check site and watch is back on there for $160 more tell me to order it and they will return difference in 14 business days(3 weeks)! Ask to credit me the money sale me watch at price I paid and send it next day air! Shall see how it goes but I wouldn't order from them again! Spend a little more money somewhere else!
Date of experience: June 10, 2020
Absolutely dissatisfied customer. Made a card payment in-store Maple Grove, MN. My debit card information was stolen and had over $3,000 stolen from my bank, the next day from Oklahoma! Of course I opened a police report. I want to warn customers that this is a concern when you make payments in their store! Bad experience overall, will be taking my business elsewhere!
Date of experience: January 14, 2019
I ordered several items 13 days ago. Still haven't arrived... ontrac has to be the worst delivery service... don't bother buying from rack. Lots of aggravation. Customer service is no help either. The store is a dump too.
Date of experience: August 28, 2017
I have used Nordstrom Rack on line for many years. Always receive the same great customer service you get in their retail stores. Never an issue with returns. Against my better judgement I recently tried Blue Fly and be warned - they are deceptive and impossible to get a refund.
Should stick with the companies you know and trust.
Date of experience: August 28, 2015
I went in Nordstrom Rack downtown Portland Oregon and was followed around by the MIC Ida and three not so undercover security. One is a white guy with a tan and puffy hair, second white girl with long blonde hair braided, third white Asian. All three ran around the store following from upstairs to downstairs. Finally I asked to speak with MIC who at that time was Ida. Ida had already targeted me for whatever reason. She said they only have one security an she pointed to the puffy hair tanned white guy by the door. I asked the puffy hair security what his name was and he denied to answer. The bottom line is that I was racially profiled because Nordstrom Erik the owner allows it its his way of saying he only wants white peoples business and not blacks, Indians, Asians, Mexican or any others which is sad. If you read Nordstrom Customer Bill of Rights you see they are just words because that's the new institutionalized racist things they do in this country. BLM
Tip for consumers:
Be careful to watch your back when in the store because you never know who is profiling or who is targeting you because Eric Nordstrom allows it.
Products used:
I bought shoes that where on sale but the shoe falling a part and there is nothing I can do. Who will go against these big companies that allow racism to be a part of there business. Now we have what's called technological racism. WtF America really
Date of experience: October 11, 2022
Believe it folks, Nordstrom delivered a worn, stained, filthy, and smelly garment with no tags or belt to our house and had the audacity to tell me that there's nothing they can do to remedy the situation. I requested to speak with a customer care specialist at the corporate office, a female supervisor put me on hold for more 30 minutes and never to the phone. This garment smelled of cigarette smoke, has damage markings on it from being worn severally and has yellow stains on it, as well. By exposing us to the cigarette smoke, the safety of my household was jeopardized by Nordstrom's negligence. I have continued to sneeze nonstop since this lethal bomb was detnanated in our family room on the eve of 3/27/23. Per Nordstrom supervisors on 3/28/23, I am required to drive to the post office or a local rack store which is about 20/25 minutes away from us and return their piece of disease infested garment back to Nordstrom rack. If they choose to mail it, then I'll have to wait for several weeks for it to make it to their warehouse and my account will not be credited during the waiting phase. Customer service was unable to tell me how they could've shipped this atomic bomb called a faux leather shirt to our home knowing that all of humanity is terrorized by viruses and bacteria at this present time. It's deplorable to say the least and I am highly dissatisfied and appalled with Nordstrom rack.com employees lack of empathy and inability to be of assistance.
Date of experience: March 28, 2023
Where style meets savings. Shop online or in store for brands you love at up to 70% off. Return by mail or to Nordstrom Rack stores. Free shipping on all orders over $100.
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