Nordstrom Rack

I've placed 4 orders recently. Great products for a good price.
I had to partially return some, as I ordered different sizes of the same dress. There was a mishandling of USPS but the Nordstrom Rack customer service agent, Elaine, went out of her way to track my returns and to accelerate the timing of my refund. She exceeded my expectations.
Her recommendation is to create an account and not use guest checkout, as it makes order handling easier for every one. Will do! Thanks!

As a busy professional, I order online and have things delivered. 9 out of 10 times, it does not fit properly, but I have to try! I am 5 foot, muscular and petite. Clothes shopping has always been difficult, and most items have to be altered. More so in the last decade due to US manufacturers creating larger clothing with a smaller size tag due to the obesity epidemic that is so relevant. If you are short and petite, go to Zara or another European store and stay out of Nordstrom Rack.

I ordered a pair of sunglasses it literally took 2 weeks for them to come from California to Chicago. I could have rode there on my grandma's wheel chair and back faster than Nordstrom Rack takes to ship. I would rather pay the $5 shipping than get that bs free shipping.

My review is similar to others on here - do not buy from the online store. I ordered three items on Dec 6 and they were not shipped until Dec. 15. One item was cancelled due to inventory issues and I was refunded. Ok, fine. Another item I have received already. A third item, which is a Christmas gift, is still not here and it's Dec 24 today. I just got another e-mail saying it will not be here by Christmas. I understand USPS is hectic during holidays and this pandemic, I get it. But why are things not being shipped out for 9 days or so?! Sounds like they need to hire some more warehouse workers. My first & last time ordering from here. I wish I would've saw these reviews before I purchased.

I bought a pair of running shoes in cash but they were to small. All tags are on the shoe but without a receipt they can't even exchange them for a larger size. I've purchased at other high end stores and they'll give you store credit if you don't have the receipt. I was on hold for over 5 minutes and spoke to the manager (who didn't even give her name) and she said "NO". Very bad customer service, I won't be shopping here again.

I am very pleased with my purchases. Aside from them taking a little while to ship, I did not mind, because they were worth the wait. Everything was brand new and just as I expected. Will order from them online again!

I have ordered from Nordstrom Rack to Australia very often. They have not made any errors with my order to date.
The only issue would be the postage is per item, which in USD can add up to quite a bit.

Ignoring service requests. Not resolving an issue. Long wait times. Poor employee knowledge. Lack of manners and etiquette.Her name is Karen at Topanga Nordstrom rack.she don't even try to help me.I feel my expectations was not meet.She need in service what a good customer service,im a nurse,even whatever the family member complains,you still need to attend the needs of my patients and family and to make them happy.I think she need that! Thank you

Don't waste your time choosing items, bc you won't be able to check out. Just happened to me today, and has happened in the past (a while ago). I called them, and they admitted it is a long-term, ongoing problem. Such incredible incompetence makes me leery of placing an order that may get screwed up, and makes me very leery of letting them have my CC #. I love Nordstrom, but the Rack must be where they send people that can't hack it at Nordstrom. I won't try this site again.

Sure, they have a nice selection but horrible customer service. The people are nice but there are about 2 of them. I am now 78 in line for an online chat to resolve my issue. It took almost 2 weeks to receive my items; I returned several on October 13 (have receipt) and still, November 1, no refund. In the days of Amazon prime and Zappos and more... why is this the case? I will not shop here again. I have other choices.

We are disappointed with Nordstrom Rack's online service. On two separate occasions, we recently purchased items, with plans to give out as Christmas gifts. Our products were paid for with a Debit MasterCard. We received an expected date of delivery. The funds were deducted from the MasterCard. But shortly afterwards, a notice came from Nordstrom that our money will be refunded due to a payment issue. I don't understand why there would be a payment issue. Thus far, I have been unable to speak with a manager about this incident.

Bonnie Watkins

Worst experience ever. I made a purchase online for some stuff worth more than $100. If you spend over $100 you get free shipment. It takes over week to get your stuff because they use cheap delivery process. The supervise is impolite when you ask question. Not happy overall.

I ordered a dress for a special occasion and in enough time to receive but the date got pushed back due to them not shipping. It took FIVE days for it to leave the warehouse I should have read these reviews before ordering anything. The customer service is ridiculous they are not the brightest crayons in the box on top of being extremely rude. I got an email when I asked for management and it basically reiterated I needed to re purchase the item and ship it expected and return the first one. Huge inconvenience to the customer. I will not be ordering from this place again it's so stressful talking to irrational people I almost had a stroke. Disgusted

Horrible company. Nice deals when you get the merchandise but when you don't beware! Purchased diamond earrings and when I opened the box they were not there. Filed many disputes and still nothing. Hautelook / nordstrom rack is refusing to refund my money. $1188 worth. Worse experience ever! When I first contacted them, they assured me everything will be find. NOT! On to the states attorney now

I ordered 7 days ago and still no update, says it's ready to ship. Customer Service was 0 help to me. If you don't mind waiting about six months for your items, go ahead and buy from here. Otherwise, I'd just go somewhere else if I were you.

I placed an order 10 days ago. All items were ready to ship, but it said they'd ship in 2-4 days. It's been 10 days and my order still hasn't shipped. I need my items for an event. Customer service will not let me cancel the order.

I'm a longtime Nordstrom Rack customer and have not had any issues in the past, but this is ridiculous. And because other customers who are having similar issues, Nordstrom better figure out a solution fast and do something to make this up to their customers if they want to keep us coming back.

I ordered a pair of shoes and necklaces which were poor quality and overpriced.
They won't refund my money until I initiated a dispute with my credit card company.
I will never order anything online from them.

So far have only ordered clothes and have been very happy with what I have received - hesitant to order things like shoes given reviews, but as far as clothes go - all been good quality, sizing has been correct, shipped in good time... will continue to buy shirts / shorts from the online Nordstrom Rack
Have learned to look for products made by the designer (showing up on their website) to do my best to try and ensure it is not 'made for outlet' clothes and other than a couple items, so far so good.

Hi everyone. I just wanted to share my experience with Nordstrom Rack. I bought some running shoes and 30 days after the 90 day return time I find damage on the shoes. Both shoes --- went to store and was told if they helped me, they would have to help everyone with a damaged item. Talked to store manager, talked to a supervisor of customer service, no help with damaged items. Good luck.

I order a coat it takes forever for shipping. I received the item. It was the wrong size and brand. I order again they have great deals. Now says my package is delivered look up tracking number UPS says not today maybe tomorrow. I'm done with Nordstrom R A C K

In the last 3 months, I've had about 10+ orders cancelled due to inventory issues but that's only part of the problem. Each and every one of those cancelled orders, I did not get the proper refund hence, I had to contact Customer Care a lot to get these rectified. That is time wasted. Not to mention having to wait days for my $ to be refunded. It is a bit odd that it's taking months for NR to fix a "system glitch". This is very frustrating and have caused so much inconvenience to the point that I will no longer shop online here. I keep hoping my next order will go smoothly but I've given up after 10+ cancelled orders and inaccurate refunds. I've voiced out my feedback and concerns to Customer Care but most of them do not care. This very aggravating and disappointing.

First and last time I am buying something from Nordstrom Rack. I made an online order of an UGG Australia Boot and after a week they send me an email saying they don't have the product anymore. Really? I could have bought it somewhere else. Very disappointed. Bad experience.
Now I will have to figure out something else for my daughter's birthday gift.

Don't let the name fool you. I bought a dress cause it looked cute (on the model) took over 2 weeks to arrive. I tried it on, i'm 5 feet 5 inches, and weight 115 pounds. This cute dress on line was not only cheaply made it looked cheap on. Not sleazy cheap but crap material etc. I can't speak for the other clothes they sell, as I will never purchase again. Went straight in the donation bag. Didn't bother to return considering the amount of time it took to arrive.