Nordstrom Rack

I have been a fan of Nordstrom for 30 years, since I visited my first one in San Francisco.

I have a Nordstrom card and use it regularly for the points. But mainly I shop at Nordstrom Rack. I find great deals and have never had trouble with returns or anything. I was surprised to read they had a middling average. I was there today, returning some pants I bought online and bought my daughter some cheap, cute boots.

It's my go-to place for serendipitous finds and deeply reduced from retail buys.

Place an order online and only received an email saying "sorry we're behind the schedule". No updates since then. No refund of payment either. After some time when I called them, they said they upgraded their system so the order information couldn't be found! This is the way they make money out of nothing. Be aware!

Placed an order 11 days ago because it said all items would ship within 4 days, giving me plenty of time to receive them by my special event this weekend. However, I've yet to receive a shipping confirmation, & my multiple calls with customer service have been unable to give me an estimated shipping date. I have no idea when my order will arrive & no way of narrowing down a time frame. Ridiculous.

Ordered bright-colored Brooks Women's Running Shoes and received Grey/White Brooks. Now, they're out of stock in my size and they can't do anything about it... annoyed with having to return and shop for a different shoe now.

I've ordered online from this site a couple times and never had to really return anything. So this last time for back to school shopping for my daughter, I find a store in another city and made my return. Only warning I have was it takes about 3 business days to get your money back to to your debit card, so your in trouble If you need it instantly... no cash back either. Other than that I have nothing negative to say about nordstrom rack in store or online I will continue to shop there

Nordstrom's rack has changed their website and I can't see my orders or tracking information. After calling customer service and waiting 20 minutes for someone from God knows where had no idea what I was talking about. Then miraculously she told me they are working on it and should be resolved tonight. I placed two orders before the new site went live and when I check orders they aren't there and when I click the link to my orders in my email it just goes to the main page, no orders no tracking! When it does work it might be good because the old site was difficult to navigate.

The store might be fine, but do not order anything by mail. I ordered a $12.00 t-shirt and was charged $7.95 in shipping! Ridiculous! When I tried to send it back because it didn't fit they wanted another $5.95 in shipping. I ended up paying $14.00 for a $12.00 t-shirt. Never again!

Worst experience ever. I made a purchase online for some boots. They were paid for and in transit with UPS. Then bam no package Nordstrom decided to intercept the package and have it returned back to them. I was told it wash a human error in pricing. Well ok that was not my error. I was purchasing these boots as a Birthday gift for myself. Thanks now I have to run around looking for a replacement... this is not how you conduct business and expect to keep customers

So I ordered a watch on this site on December 12 with a promise it would be here by Christmas. Now it's the 21st and they haven't even shipped it. I have ordered well over $2,000 in merchandise here and no one cares. I guess Amazon only from now on... sad.

I have been a devoted Nordstrom and Nordstrom Rack customer for over 15 years. I have noticed that in the past year, they advertise stuff that they don't have in stock. I even got a notice that something was shipping and then a few days later it never showed up. I looked online and they cancelled it without telling me. I have had this happen at least a dozen times over the past year. Do they have an inventory system not linked to their website? Don't buy anything from them because chances are, you won't get it.

If you think this is Nordstrom customer service, you are sorely mistaken. Ordered a wallet and received some else's shoes. Called customer service and was told I could return the shoes and then they would send the wallet OR I could reorder the wallet myself and pay more for shipping to receive before I left for my trip. Never said 'sorry for our mistake' but this is how to resolve to get the item in time for your trip. Otherwise it will probably take 2 weeks. Even spoke with supervisor - Jasmine- who confirmed this is all we can do. We are not Nordstrom. BEWARE-if THEY make a mistake, it's your fault. They could care less.

Returned two pairs of shoes and its been 1 month and still no credit on my credit card yet. Customer service said it was still in transit even though my return tracking slips says they received it 2 weeks ago. It is ridiculous time line for a return process. Not worth ordering from them if this is how a return process is done.

I drove 45 minutes to Nordstrom Rack In woodlands hills last night around 6 pm. When I get they didn't let us in, they we are closed. On line shows that store would be close at 8 pm. Talk to manger in this regards. She said we closed. Basically they didn't care. General manger of this store has no basic knowledge of management skill. Very disappointed the reasoning that she gave us. On top of that security gard getting involved of decision making.

If I could give a negative 5 stars I would. I placed an order on Oct 10, expecting shipment 2-4 days (per website.) Today is Oct 22 and there is still no shipment expectation date. They are sacrificing current customers for expected shoppers for Black Friday. Not very smart! If I

I returned my item within the 45 day time frame but they didn't process it for 3-4 weeks and then only gave me a 50% refund because it was past the 45 days. And I used their return label so they know when I took it to the post office. I will never order from them again.

I usually spend $100 to get the free shipping. Then I try everything on and send back what I don't like. The printable labels come out of your return for $6 which isn't bad. The return takes a bit, but that's fine to me.

The wrong order was sent. Tried to reorder and they were completely out of my items. Beyond disappointed and I was told it takes up to two weeks for a refund!

I ordered shoes from Nordstrom Rack a few months ago. After a few weeks of getting notices that my order was still being processed, the third week I received notice that my order could not be filled what does that mean? Two weeks ago, I ordered two tops. I am getting same messages. What gives? I wind up with cc credit. I don't like this business practice.

I placed my order and i paid for expedited shipping and I basically threw my money out the window! They kept changing my order date! Until it took a whole month to finally arrive! Honestly this is the last time I purchase anything with them... it is not with the hassle and customer service truly sucks I've contacted them about 6 times and they never gave me an accurate response! It was always a different story! Never again!

I have ordered from Nordstrom Rack online store many times in the past with excellent results. Speedy shipping, returns and credit. Now I have an order placed on Oct. 15,2016 that says it is ready to ship. I have already been charged for the merchandise that has not shipped. I spoke to my credit card company and they will allow me to dispute it on the next billing cycle. I would really like to have this merchandise. What is going on here? Will I have the same problem if I need to return an item? I think returns to a store are in order even though is is 75+ miles away.

This place is not what I remember it to be. What the hell happened to Nordstrom?! I can't even believe I just opened a platinum Visa with Nordstrom too, and I have had nothing but problems with my orders. I will be cancelling my card and shopping someplace that has good service. This is ridiculous, especially since they give you no resolution and basically say screw you when you call. I don't understand?

I ordered 2 watches and the package was delivered to my house without the watches inside. I made so many calls, live chat with their customer service but until now, 3 months after the missing of order, I still don't have my order or my money back either.
They kept saying that it in an investigation then their system confirm that my order shipped out with those watches.

I am so frustrated with those things.

I have ordered from them online twice. The first time they messed up my order and sent me only 1 item that was correct. Not to mention they shipped my items late. Now I am waiting on some boots to come in and they have not shipped yet. I contacted customer support an had no idea when my items would ship.