Nordstrom Rack

Shipped shoes delivered to a neighbor luckily they were honest gave them to me.Nordstrom rack reply was they were delivered and was all they had to do.Would not recommend doing business with them.

Nordstrom is the champion of "Customer Service"! Their customer service is outstanding, impeccable to a falt! I can't say enough about the crew at Nordstrom, I give my highest regards to the store that defines what it means to give awesome customer care to everyone no matter what you look like!

Shopped only once... purchased shoes they really hurt so i called to find out how to return them. We have no printer and i had to fight it out! Finally i convinced the fools to just GIVE ME THE RETURN ADDRESS! Wrote it out. Dropped it at post office... goodbye!. No more!

I ordered a pair of Adidas shoes from the website. I got my confirmation email that said that I ordered the shoes. I never got an email telling me that my shoes were shipped and a tracking number. The only number I had was an order number. The week before the shoes was supposed to arrive at the Nordstrom store for me to pick up. I got an email saying that the shoes were not in stock. Which was weird because on the Nordstrom rack website there was no indication that the shoes were out of stock. Shame on Nordstrom Rack for not letting me know that the shoes were out of stock. I'm just gonna go buy shoes now from the Nordstrom Rack store from now on.

Today I discovered a branch in Brooklyn@ The Gateway mall since usually I would shop@ Union square, I decided to gave it a try. I wanted to get a pair of shoes upon walking through that section. I found a pair. There goes this sales rep saying" Can I help yoh"? I asked her if she can check the system to see if they are a bigger size. She was Katie t enough to check, which she didn't find. She give me a next option asking if I would like it to be stretch instead... I never felt so happy. Right away I asked her for her name and thankyou her for her service.
Once again Thankyou JOHNNA. I wished every store can train their staff they way did serve customers for them to leave with a smile and feeling to always want to do business...

I just spent over an hour putting in an order for over $300 and they said they couldn't find my address?! And then they tell me to try again in a few days. Not only do I not have time to do that but I will the miss the clearance sale and my order will increase significantly. I then spend another 15 minutes "chatting" and he tells me to give him the order numbers and he will "try" to enter and process it. There are 13 items! The lines may be long in the store but the on line is longer and may never happen. I deleted my order. BTW the address in the order is the same one I have had for 10 years!

After spending too many hours on the phone day before yesterday unfortunately Nordstrom's customer specialists and supervisors were not able to help me place an order for a pair of boots and the service rendered was not the best mostly due to what I believ was a glitch in their system. I decided to call their Corporate Customer Service Department and share my experience. The response I got was simply outstanding! I am a believer in good customer service and I have learned to share the good and the bad. Thanks a lot to this excellent professional who did not hesitate to make a customer happy. And yes, I got the boots today!

I've read a lot of reviews written here, and i had the SAME problem. I ordered a pair of shoes a little over a week ago for a party & was super excited about them. A few days later, I got an email saying the item wasn't available, and they were 'sorry' for the inconvenience, and I wouldn't get the item. I can see from other reviews that Rack has been doing this a LOT. I sent an email to them asking why they wouldn't say an item was sold out if it's sold out, and got no response. I have received other items from them which I do like & are of good quality, but this particular event really offset me, and I was disappointed as they are supposed to be a higher-end store.

My issue complaint is Nordstrom Rack's Online ordering requirement with gift cards. I disagree with being forced to enter my bank or credit card information when I had a gift card with an amount clearly over the purse purchase I attempted to make. My gift card was $95.00. I attempted to order a purse, online, with was $78.00. The online form wouldn't let me. I chatted with an online agent who stated I must submit either a bank account number or credit card. I disagree, this was unacceptable. Nordstrom Rack LOST a sale on this purse. I found exact same purse on Poshmark at a cheaper price! I will NOT refer anyone to this Nordstrom Rack website... forcing possible customers to submit financial information which is not needed.

I ordered my items on 12/27/16 and I was just told that I my expected delivery date is 01/09/17. This is 13 days! I have never ever waited 13 days for something that is expected to arrive within 3 to 7 days!

Two of the 4 items I bought online from the Nordstrom Rack are knockoffs! Addidas shoes were fake, I have another pair and very inferior. Bought Clinique moisturizer that appeared previously open and did not resemble current Clinique packaging. Afraid to use it and it cannot be returned.
Never shopping online Nordstrom Rack again.

Ordered items online from Nordstrom Rack and the advertised shipping was 3-5 days. Now in my 7th day, Nordstrom Rack Customer Service Rep told me it will be another 3-5 days because they are upgrading their shipping system.

I guess Nordstrom/HauteLook with all their Harvard grad senior management never heard of running a working system in parallel with a "new and improved" system. Saw a new article of major layoffs at Nordstrom. They may have laid off the guy that new how the system worked!

I was online shopping with no problem and when I got to the checkout I hit 'checkout' and it immediately submitted my order. I never got to review it at all! It used the card previously on the account (which wasn't even mine) and shipped to my old address. There was never a spot to add new payment or anything it just submitted my order and apparently it happened the night before which I saw today. Called customer service and they can't even guarantee I'll get my money back! Also had a gift card which there wasn't a spot to put in the code before it submitted too. Needless to say I just spent 200$ on my boyfriends credit card and there was no way of stopping it.

Zero stars! I ordered 2 pairs of shoes in one order; Nordstrom sent me an email indicating the first pair had shipped 7 days later the carrier website as well as the Nordstrom website has no tracking information.
I contacted the carrier they indicated they have not received the item.
I then call Nordstrom and the woman told me it shows the item was received by the carrier, when I told her it was not she told me to wait till the 18th and check back.
So wait 3weeks just for an answer?
Waste of time, I should have heeded the online reviews. I'm just going to have the charges reversed.
First and last order!

Found a pair of Born boots online at Nordstrom. They were just $5 or $10 less than other retailers so I took a chance. I didn't realize Nordstrom is selling used items at retail price! They didn't even come in a shoebox. They were in a zip lock baggie, no tags, no receipt. The box they were mailed in looked like it had been in water and had mud or mold on it! And they were clearly used with wrinkling at the toes and dirty soles. And I had to PAY to RETURN the shoes to Nordstrom? Will never shop here again and wouldn't recommend to anyone.

Very Slow shipping, they sent wrong item and they were very rude on the phone and of course no one in upper management was around to speak with they wouldn't give me any names or other phone numbers to call. Will NEVER buy from them again

Took them so long to even process my order and eahc process of where my delivery is going were two days apart from each other and most of the time it's just sitting around. I'm an online shopper and I've ordered from all over the world this was the slowest I've ever experienced. The estimate time is over two weeks just from the location of where it's coming from(Long Beach CA) to my location (Calgary AB) which isn't too far. After seeing all the reviews I just hope I get the correct items... I'm not hating but I just want these guys to improve if I ever shop here again.

Nordstrom Rack you shouldn't be playing with your customers money like a bank. You shouldn't be charging for items that are clearly out of stock only to take six business days to refund money that was never owed! You should be ashamed!

Still waiting to hear if a pair of jeans I bought over a week ago have been shipped. In the meantime I ordered a few things from Nordstroms on line and I was sent an email saying order was shipped and an expected date the next day. The service should be the same for both the main store and the rack. Won't be ordering on line from the rack again.

I placed an order online, they canceled it, then they still charged me for it. My son Jalen is autistic and leaves in a shelter in Arizona. His birthday is on December 10th, Nordstrom's not only practiced fraud, but is ruining my son's birthday.

I tried to cancel an order i placed that day and they wouldn't let me since it was processing, the said it was a final sale item so the only think i could do was to resell it online because they couldn't do anything to help me... their exact words "in this kind of situations I recommend you to try to sell this items online, you know, you can even get benefit with the price, because you bought it in a very good discount."

With their price I can't even make my money back on it...

I placed an order with Nordstrom Rack. After multiple delays, Nordstrom cancelled the order as they did not in fact have the inventory. They advised they had also refunded the charge they placed on my credit card. Three business days later my credit card still did not show a refund. I waited on hold with Nordstrom for an hour and a half- but without resolution. While everything is more difficult for businesses during a pandemic, I've had this experience with Nordstrom previously- so this is in fact a Nordstrom issue, not a COVID issue.

Terrible, simply awful customer service (if you can even call it that). They are clueless about when or IF your order will ship. They charge you when the item hasn't even shipped and then when I asked what my recourse would be if it hadn't shipped within their 3-day window (which it hadn't) they actually told me to dispute it with my credit card company since "it couldn't be canceled?!" Live chat is worse; they simply disconnect you without responding. Save your energy and shop elsewhere.