Nordstrom Rack

I have never encountered such stuck-up snobs in my life and I grew up around a lot of rich self-entitled prickes. Both the downtown Portland and the Hillsboro locations have the worst people I've ever met. Now granted my husband and myself don't always match up to their standards of attire but we spend a fair amount of money with Nordstrom's and I think we should be treated just the same as everyone else is. The customer that are usual shoppers there of course are just as bad most of the time and in fact I told my husband just today in the store "honey someone actually was nice to me in here today!" Sad I should be amazed but that's the norm at these stores, that and lost prevention following us the whole time instead of watching actual thieves. My husband found some sucker half sucked on in the middle of a isle and when he went to hand it to an employee the employee was just annoyed said nothing took the sucker and walked off then set it on some other display shelf. REALLY?!?! Not only was it a lawsuit waiting to happen it was down right disgusting. My husband and myself like Nordstrom's and have spent good money at the rack and dept. store but I don't think anything they sell is worth all the bs. I have done nothing to these sad excuses for people nor have I given them any reason to think I'd steal and to be treated like I have is uncalled for and is just plain pathetic. Shopper Beware you may get profile by the@**holes and treated so bad that you just say FU and go about your life with such negative judgemental people left in the dust. So NORDSTROM RACK F**K OFF!

While shopping, I noticed a $400.00 pair of Magnanni shoes priced down to $179.97. I was in need of a new pair of dress shoes so o figured that they were a steal!

I purchased the shoes on 6/14/16 and I wore them for the first time on 6/19/16.

I realized today that the leather on toes of the shoes was absolutely shriveled off!

As anyone else would do, I returned to the store and attempted to return them.

The clerk immediately said "Nope, I can't take those back!" Without even looking at them thoroughly. She then continued to call me a liar and told me that she's "dealt with people like me before". What does that mean?

She took them to the manager and without the manager even coming out to confront me, the clerk returned saying "There's no tags, we can't return them, bye bye!"

I told her no one wears shoes with the tags on and showed her the glue from the tags is still there! She didn't bother to look and continued saying "I've seen this gimmick before, bye bye".

Me being a gentlemen, I told her I'd contact the store manager and left while her co-worker apologized to me for her incompetence.

After calling the store, the same manager declined to return the shoes! This is absurd!

I will no longer shop at the Nordstrom Rack in Troy, MI.

A bonafide value -- the location in Littleton, CO is better than Belle Isle in Okla. City -- it IS the Nordstrom product and good quality and value -- would give it five stars in the Colorado area -- no experience with online since we have the store here.

NY -. What kind of the service?
Look like she/he has the bad day mood and brought it to work. She/ He said need my feedback

I ordered red patent leather Steve Madden pumps that were used and you can clearly see that they have been worn.

THE TIMEFRAME FROM WHEN YOU PAY AND ORDER IS RIDICULOUS. I ORDERED AN ITEM A SIMPLE ORDER ONE ITEM AND IT STATED I HAVE BY THE 4TH NOW THEY TELL ME BY THE 10TH I ORDERED IT 5 DAYS AGO SO I HAVE TO WAIT UNTIL THE 10 MORE DAYS TO GET MY PKG NO TRACKING NUMBER. ITS SO WRONG

Return taking so long online even my order shipped to Return Department but still took for every to be complete for return. I think Nordstrom Rack needs to hire more customer at Return Dept.

Placed online order 10 days ago. Confirmation said shipment would occur in 2-4 days. On the 4th day I received an email that there were 'problems' with shipping, no new date was offered, I could cancel if I like, and after 30 days I would receive a refund. I contacted on the 7th day via online chat, 3 agents, no satisfaction. Asked to cancel my order was told they would look into it as my order is in the pipeline but I could expect to receive an email. On the 9th day, I called. Nothing in file indicated that the previous request had occurred. Was told a request to cancel would be submitted and that a supervisor would contact me via phone. Nothing. On the 10th day, I called. I was told that the cancellation request was submitted on the 7th day and that it could take another 24 to 48 hours to complete. It was suggested that I call back Monday to find the status. I'll be calling back tomorrow and every single day until I receive my money. I will NEVER shop here again. If you chose to purchase, you do so at your peril.

On December 12th, I placed an order on Nordstrom Rack. I ordered a pair of tank top for $4.78, a pair of tennis shoes, and a pair of sandal. I also ordered a pair of sweater pants. The total order exceeded $100 so I thought I would get the free shipping. When I checked out, however, I saw the order including the tank top, the tennis shoes, and two pair of the same sandal but no sweater pants, which was out of the stock. Since my order still exceeded $100, I decided to keep the extra pair of sandal so I could give it to my girl friend as Christmas gift. My mistake was not review the final order again after submitting it as I was in rush.

The order came separately, the tank top and tennis shoes came first. One pair of sandal came a few days later. I thought it was strange that only one pair of sandal came so I went on line to check my order. I found out that my tank top actually was charged with $10.78 and only one pair of sandal was included, which brought my order under $100 and I was charged with $7.95 for shipping.

I contact the representative on line, who was rude and unaccommodating. She said I should check my order next time but she did not explain why the tank top price went up or what could possibly happened between the screen when I placed the order and the one showed the final order. By the way, the shipping slips coming with the products did not list any price.

To customers who would order products on line, please check your order carefully before placing it. As for me, I would not shop on line again.

I do not like Nordstrom Rack, I think the mess and lack of space to move reflects the little respect offered to customers. I bought a fwe items online and was sort of pleased. Today, ia received a package with a bunch of summery t-shirts. Two of them, and a dress were not of the quality expected, so I decided to return the items, and was instructed to return them at the closest store. To my surprise I was issued a partial refund, so I called the store. I waited hours, on a series of brief holds interrupted by rude and condescending remarks regarding my expectations, and how greatful I should be for getting a refund, as a one time courtesy. So, no. I am not greatful. Instead, I feel douped, disappointed, defrauded. And this is not about the few dollars refunded, but the way a customer service manager scolded me, just trying to make me feel bad about attempting to get the refund I was entitled to. The items returned were as originally packed, tagged and straight out of the box I received that same day. No reason to question that transaction!

I recently started shopping at nordstromrack.com and have had the worst customer service experience. To begin with,
Item's that are out of stock, listed as "in stock" and after placing my order, I got a cancellation email.
They also use the most unreliable company for International shipping, Land Mark Globel, and land mark has a sub contractor delivery company - Apple Express. Both companies, the least effective and most unreliable.

Inquiries about my returns was a nightmare. It took over a month to get my money back.
Every time I call, I got a different explanation. One of the agent puts me on hold to find out why it's taking too long, and she came back after 15 min hold to tale me that her supervisor will give me a call back... half hour later, supervisor 'Adrian' called back. Very ARROGANT. He didn't even have the common courtesy... his tone of voice sounds like he was on the brink of a mental breakdown. Certainly, I have a right to inquire about my money, I didn't understand his behavior at all.
I e-mailed customer relations, never got an answer.

Nordstrom Rack, YOU have the worst customet SERVICE that ranks at the bottom. Your policy and customer care department needs some cleanup.
Very disappointing.
I WILL NEVER SHOP AGAIN ON YOUR SITE

I just encountered THE WORST experience with a return for Nordstromrack.com! I ordered 4 items and returned all 4 items the same day I received the items. 2 weeks go by and they finally received my return. I only knew they received the return because I tracked the return, never got an email from NR confirming return. Waited another 2 weeks because I still haven't seen a refund for my items so I contacted them and they said one of the items wasn't returned. They would need 7-10 days to check with return dept to see if it was returned so of course now that's been 3 weeks since they received the return they said they didn't get the item back and wouldn't give the refund. I filed a claim with my credit card company and got the refund but today I get this email from NR saying they would need a police report if this happens again! Unbelievable! "Please note that we may ask for a police report when this incident happens again next time." I do not appreciate being treated like a thief and will NEVER do business with them again!

Shopped with my GF and used the Restroom. I was very impressed with the cleanliness of the store and restrooms.

Majida is amazing! She was very helpful.tyank tou for assisting me fixing my phone number on the system.

15 days since I have placed shoe order ( *******). It has still not shipped. Unable to talk to customer service... 2 hour chat wait.

The shipping times for online purchases is atrocious. Calling customer service is an exercise in futility. I will be taking my business elsewhere.

Awful online site. CS is rude. They take forever to ship. Clothes are not as described. Will never shop here again. Avoid, avoid

My order says "delivered" but no package has arrived! And it's hard to get of hold of their online reps! Wth!

I love shopping on Nordstrom Rack's site because of the upscale, contemporary styles. The prices are great and they have sales.

Received a pair of Betsy Johnson bedazzled tennis shoes instead of a men's Brooks Brotjers polo, to be told they were sold out. They canceled order, but said I could not receive a refund until I drove to take the shoes back to a local Nordstrom Rack.

Flash forward 8 months and I place a $200 order with them, giving my new address and they still ship it to my old address. I was waiting on hold for 20 mins just to be disconnected. Waiting my second time now... 8 mins in. Now once being connected to a manager, because the service lady couldn't re-route my package. I find that half of it can be rerouted, so the main part, a jacket that I got for Denver next week, will be shipped to the wrong address. The manager even provided the right address, that I've never used on their site until this order. Proving that I provided the correct shipping address. They are making my mother, who the package was shipped to and who has severe lupus drive 30 mins to the nearest post office pay $30 to overnight it to me and the manager says, sorry nothing I can do. Horrible. Worst customer service. You may as well be a discounted Ross or TJ Maxx.

This site is one of my favorites because it allows me to purchase items at bargain prices. I love it.

Never Received Package. Carrier Stole and customer service don't want to do nothing about. Want even give me a refund

I love coming here, although my husband disagrees! I am always finding a good deal on nice quality clothes.