Novi Decor

I was looking for a very specific vanity table to complement my dresser and someone there helped me a good amount. They sent pictures of items that were not on their website, and some from the website. We ended up going with a semi-modern grey oak vanity that complemented our dresser very nicely. Sometimes online stores can have a hard time bringing that in store attention but this was very welcome and I didn't have to leave the couch. For that I will recommend them. Thank you.

Purchased 6 for my dining table and 3 stools for my island/counter. Came very quick, packed well, color/dimensions/material was very good (hard to tell from a picture). They looked better in person. I'd recommend Novi Decor to friends and family.

I purchased an Innovation Living sofa (it's a sleeper sofa) and a replacement cover for it. They were one of the only people to actually have the cover available. Received a discount for purchasing the pair together and they answered all my questions. The sofa shipped first and was a here fairly quick. Delivery was not an issue. The cover is a special order which will take a while (up to 12 weeks!) but I'm fine with that as long as I have a replacement cover. They were one of the only sites to answer questions quickly.

I saw a lot of good reviews and some bad ones, but my experience was very good and I'll probably purchase other pieces from them!

They are dishonest crooks. They sold us a fold up bed that they were selling on Craig's List. Their story was that it was special ordered for someone who changed their mind after they received it. They claimed it was never used or opened. We bought it and hired a company familiar with the brand to assemble it for us. They unpacked it and noticed that it had definite wear on it and said it had obviously been used. They told us it was not packaged properly and small parts were randomly putting a bag. It was also missing pieces. The mattress they sent was too big for the structure to close. Novi Decor refused to take it back and did not refund us. I have never experienced a company this dishonest before. I would not recommend anyone give them business. Beware of this companies business practices. They are not to be trusted.

Excellent customer service. I was looking for a sectional and I needed to get swatches to match the leather color and feel to my stools. Half of the places I reached out to didn't even answer their phones or emails. They answered all my questions and sent the swatches. The sectional is amazing. I was hesitant to order because of a few reviews here (although there are a lot of excellent reviews on Google shopping), I'm glad I did and thought I'd share my two cents. Thank you.

Thrilled by how quick the item came (furniture!) and honestly I probably wouldn't have purchased if I didn't first call in to speak with a customer service agent. They actually really showed personal attention and helped me understand the process, which isn't unlike any other online business with exception to the delivery (I got a dining table and needed to schedule a time to accept the delivery). If I could I would 1) buy more from Novi and 2) shop there just for the amazing customer service. Thank you!

I was emailed the other day by Novi asking to change my review to a five star and would get a free shipping on my order (which I've already canceled). I guess that explains all the positive reviews that's been written once every two days since May 2015. Negative reviews are the real ones, do not trust the positive reviews and waste your time and money.

I ordered some chairs from here and when I got them they were poor quality and supposed to be a tan leather look but were a tacky yellow. I went to return them and it costs as much as all 5 chairs were to return them! Their customer service number NEVER picks up and sends me every time to voicemail. Someone on email has been responding but never once apologized for the crappy return policy or that the chairs were far fro the photo. They make you pay for shipping back which is over $300 and will additionally deduct the shipping they paid to send to you- which makes me out $400! So disappointed with this company- would never use ever again!

I do not recommend shopping with this company. I ordered 4 bar stools from them only to find out 5 days later that their supplier is out of stock. It's 2018. Stock information should be constantly up to date. Waiting 5 days to tell me they were out of stock is not acceptable. Too many better companies to work with. The product that is out of stock is still showing available in their site. Too bad. Next.

I ordered a $1000 couch, it was on backorder for 2 months. Once it arrived it was damaged. I didn't know this until I opened the package. I filed a claim and they told me "If there was no damage signed for (at the time of delivery) then there is not much we can do. We can extend a 5% discount on your next purchase or a $25.00 refund to get a touch up kit, which should more than handle the cost."

I called and the claims department told me that I should have opened the package before signing for the delivery.

So now I have a damaged $1000 couch

Easy checkout, easy to find the items, all the pictures were laid out well. For real the reason I went here instead of someone larger was the discount and the free shipping. Always email or call for it!

Ordered a coffee table online & had to follow up multiple times, only to be told ten days later my product was out- stock. I went online and saw that the company was still selling the coffee table online now for $300.00 dollars more. I am still waiting for my refund.

Very happy with the prices and product selection. The staff was good on the phone guiding me. I ordered a sofa sectional and it took a bit longer than I wanted, but only because I opted for the premium delivery. I was extremely hesitant because it's a big purchase and I thought I'd share my experience. Overall, very good.

When Novi Decor was out of some chairs I ordered, they switched them for chairs I didn't like and refused to take them back without paying over half the total amount I paid. I was only emailed, not called, by Andrew N. And no other supervisor or manager called or contacted me even when I requested they do so.

I would not recommend this company I ordered a dining table, entertainment system and sectional which took 2 months to arrive when the sectional arrived it was damaged and I refused the order. I have been going back and forth with customer service rep Emily B trying to get my money back and have been getting the run around going to dispute this charge with my bank.

We made a purchase from Novi Decor and product was delivered with chips, scratches and damage. They blame the product manufacturer and refuse to correct the order.
Stay away from them unless you want to throw away your money!

Bought a fiberglass dining table from Novi Decor in Oct 2015 which on the add states it's "Scratch and Chip Resistant Finish" Table arrived very well packaged, we unpacked and assembled the table and noticed a lot of superficial scratches on the table top. Got in touch with Novi Decor and they replied in an email with instructions on how to remove the scratches with a $75 refund. While looking into the instructions it was evident that the material needed to remove the scratches would cost me well over $200 not to mention the time & effort it would take to achieve such a result especially being an amateur at restoring furniture. I emailed Novi Decor back advising the situation above and the response received was this "Unfortunately, we aren't able to extend a new table or any kind of exchange. We consider this matter closed"
So much for customer service. Will def let all my friends & family know about this company.
What a joke!

Furniture was delivered damaged and they refused a return/refund.
Did not try working with me whatsoever.
Terrible service and terrible company.
Furniture was of poor quality and was WAY overpriced for the product that was delivered.

Awful, awful, AWFUL website. After calling to confirm availability and price I placed my order, thrilled I had finally found the product I had been searching for for months. Not nearly an hour after placing my order was I emailed saying that the price was listed incorrectly and they wanted to charge me DOUBLE. Mind you, the price was STILL listed incorrectly on their website at this time so they could continue to bait and switch other customers. Absolutely absurd that they will not honor a price that is listed on their website. Not to mention the price they tried to charge me afterwards was WAY MORE than every other website which carriers the exact same product. I will never shop here again.

We ordered four counter stools in July 2015. A few arrived damaged but were useable. However, within three months, three out of the four fell apart while people were sitting in them. Thankfully, nobody was hurt. I made a claim with Novi Décor and with MUCH persistence, they finally acknowledged that the manufacturer had sent us a faulty batch of stools. They told us to discard/donate the stools and that they would send us a new batch as soon as possible. SIX MONTHS later, we received a box in the mail with the replacement stools. They were different than what we had originally ordered, but we thought we'd just deal with it because we didn't want to spend more time dealing with this company. That was until we realized they only sent us three, not four, stools. Novi is now refusing to send us the fourth stool because we didn't make "a claim" for it. However, they are the ones that acknowledged that we had been sent a faulty batch of stools and told us to discard them. We followed their instructions and assumed we'd be getting a whole new set. So now we are left with three, not four, stools that are different than our original order. I will NEVER order from Novi Décor again and I encourage you all to avoid them as well. I will be submitting a complaint to the FTC unless Novi decides to be a responsible company and correct their mistake.

Find another website for what you're looking for. I ordered a chair from them that was also available on Wayfair. When I received it the box was destroyed and the chair was broken and scratched bad. I notified them immediately and they asked for numerous pictures, time and time again (thanking me each time, then asking for more photos) then promised to send me replacement parts, which they sent the wrong parts, then I had to wait another 2 months for the correct parts. Which i still didnt receive everything I was supposed to. I told them I wanted to just return the item as I was sick of the back and forth for 3 months (still don't have the chair I ordered in perfect condition) and they said I had to then pay for the FREE shipping to me and pay $42 shipping back (so $84 total for NOTHING!) to which I disputed the charge with my credit card and they sent me to collections. I called them to discuss and they were incredibly rude and said they don't care about anything they just want the money. I will never order anything from a company that treats their customers this way. AWFUL customer service! Instead of fighting the collections, which I know I would win because I still haven't got what I ordered. But it's only $200 so its not worth the fight. Just beware!

My wife and I ordered dining chairs and they sent the wrong ones (or they weren't properly advertised). They would only refund 40% of the cost for a return. WTF.

WE ORDERED A SECTIONAL FROM NOVI. THEY SENT 1/2 I CALLED THEM AND THEY SENT THE OTHER 1/2 BUT COULD NOT DELIVER BECAUSE THEY DID NOT OKAY A LIFTGATE TRUCK I AM NOT HOME JUST MY WIFE SO I CALLED THEM AND AFTER A FEW DAYS GOT IN CONTACT THEY GOT THE CONFIRMATION FOR A LIFTGATE SO IT WAS DELIVERED MY WIFE INSPECTE AND THERE WAS A HORRIBLE TEAR IN THE COUCH SHE REFUSED DELIVERY. NOW WEEKS LATER they mail the new piece without a liftgate again. MY WIFE CAN'T LIFT IT I CAN'T GET AHOLD OF NOVI DECOR FOR THE LIFTGATE. AVOID THIS COMPANY AT ALL COST THEY ARE IN MY OPINION ONE OF THE WORST ONLINE SALES COMPANIES AROUND I WILL NEVER BUY FROM THEM AGAIN.