NULASTIN has a rating of 3.0 stars from 103 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NULASTIN most frequently mention customer service, brow serum, and skin care. NULASTIN ranks 5th among Eyelash sites.
This company responds to reviews on average within 2 days
You must get this product. Even if you have tried every product out there! Believe me, I understand. Been there done that. I am so glad I took a step of faith and ordered Nulastin Lash serum. It really does work. Stay consistent in using it! It took a couple of months for my lashes to really be noticeably only longer, but when it happens, WOW! Last time my lashes looked this good, I was in my twenties. Now at 50, I appreciate the quality product that helps me look better. Even without makeup!
Works but you're paying for air and a container. I've used all three lash/brow and hair products. The containers are thick and you can't see how much is there but it's very little. They say a little goes a long way but if the container actually showed how much you got for the price I don't think anyone would buy it. They're taking advantage of people who will pay anything for more hair.
Works but you're paying for air and a container. I've used all three lash/brow and hair products. The containers are thick and you can't see how much is there but it's very little. They say a little goes a long way but if the container actually showed how much you got for the price I don't think anyone would buy it. They're taking advantage of people who will pay anything for more hair.
Products used:
Nulastin hair, brow and lash serums
Im pretty disappointed in what seems like a VERY minimal amount of product coming on the wand. I have to apply it many times to see and feel any product on me so idk if i was jipped on the amount of product, but for nearly $100 bucks for one tube...i feel taken advantage of. I was really hoping to keep going with this product but i cant say i will if there is minimal product to work with. :(
Hi Ashley! My name is Abby and I am the Customer Service and Key Account Manager for NULASTIN. A very little goes a long way with our products so we purposely designed the bottle to only distribute what is needed. If you are not feeling anything or the serum does not last the expected 4-6 weeks, we will be happy to take care of you. Please email us at customercare@nulastin.com for further assistance.
There was very little product/gel in the tube. I would dip the wand in several times but very little product comes out. It's a lot of money to charge for so little product to come out. Can you address this?
Tip for consumers:
Nothing other than there is very little product in the packaging which doesn't seem right given the price tag.
Products used:
The eyebrow gel
Hi Kelli. My name is Abby and I am the Customer Service and Key Account Manager for NULASTIN. We appreciate you sharing this feedback on your experience with our BROW serum. We would love to get some more information from you to see how we can assist you in this journey. Would you mind sending an email to customercare@nulastin.com so we can get you all taken care of? I look forward to chatting!
RE: ORDER #*******A
I intentionally ordered your expensive Brow Altering Serum directly from your website and NOT from Amazon. Yes, that was my choice, thinking the quality of it would be better if ordered directly from source. However, I was so disappointed -- it arrived and as soon as I tried it the first time, I realized the barrel was empty, almost dry. After spending almost $100, I naturally expected more product. I did try to get more serum out (nothing appeared on the bristle brush but a little wet product did appear on the wand and so even when I tried to swipe the wand with a q-tip and use that, it was to no avail. Product was evaporated, it was dry. Your choice: I am requesting a full refund or another brow serum barrel as a replacement. I had such high hopes of using it for the high cost, but was thoroughly disappointed in the almost dry formulation.
Tip for consumers:
Refund or replacement please.
Products used:
Nulastin Brow Altering Serum
Hi Rosie. My name is Abby and I am the Customer Service and Key Account Manager for NULASTIN. Thank you for sharing this feedback on your experience with our BROW serum. We would love to get some more information from you to see how we can assist you in this journey. Would you mind sending an email to customercare@nulastin.com so we can get you all taken care of? I look forward to chatting!
Highly disappointed with the amount of product inside the tube. How does a company take your money like this and not ensure that the product being sent to the customer is actually in the container? I was really looking forward to seeing the end results from all the reviews I read.
Products used:
Nulastin Brow serum
Hi there Theresa, my name is Ami, I am the Director of Customer Service here at NULASTIN. Thank you so much for taking the time to share your experience with us. I would love to run through some troubleshooting techniques with you to ensure we can get that serum flowing, from time to time our vegan wand can give us the run around. Would you mind sending an email to customercare@nulastin.com so we can get you all taken care of? I look forward to chatting!
I've used other serums including Latisse with good success. One night of Nulastin and my eyes turned bloodshot with a huge bloody spot in my right eye.It isn't painful and will likely resolve on its own, but this is hugely upsetting.
Hi Goldie,
Thank you so much for leaving us a review We are so sorry to hear that the NULASTIN product is not agreeing with you. We pride ourselves on having a collection that is skin-safe, hypoallergenic and made with the highest quality ingredients. We would recommend that you stop using the serum and consult your doctor to ensure you are a good candidate for our product.
It sounds like you may be experiencing challenges acclimating to the formula? Our product is made fresh in small batches, and for that reason, it may initially be potent for certain individuals. Depending on your desires and the recommendations of your doctor, it may be possible to stop using the serum for a week or so until things calm down, and then reintroduce it using a very, very light application. A little goes a long way.
• It is best to use the serum on the base of the upper eyelashes.
• Apply the serum starting from the inner to the outer corner of the eye.
• Do not apply it to the bottom lashes.
• To avoid discomfort, it should not touch the eye.
• If you keep your eye closed after applying, until the serum dries for a bit, that usually does the trick.
Our recommendation to those with sensitive eyes is to use the serum morning only (and not at night before bed), as the eyes seem to respond better. Nighttime is when the body repairs itself and this can cause your system to go into overdrive aggravating sensitivities.
If we can be of further assistance, don't hesitate to email us at customercare@nulastin.com.
This is very confusing because Nulastin did work for eyelash growth... Their serum absolutely worked & I actually had to trim my eyelashes they got so long & were beautiful. I got so many compliments on them and my mother actually asked me if I was wearing fake eyelashes. To make a long story short American Airlines lost my luggage with the serum inside so I stopped using it... Within 2-3 weeks I woke up & looked in the mirror & on one eye my eyelashes broke off or were missing in a huge portion of my left eye. Now it looks 50 times worse than before I started using and when I put mascara on it makes it even more obvious. Just a heads up so it doesn't happen to anyone else. I'm worse off now… Very disheartening!
Thank you for your feedback, Amanda. Using NULASTIN with Keracyte® Elastin Complex every day, month and year of your life will provide an opportunity to continuously improve your lashes, brows, hair and skin. Think of it as a healthy lifestyle choice similar to nutrition and hydration.
You should continue using the product as an ongoing part of your daily routine. If you discontinue use, your skin, lashes, brows, hair and skin will gradually revert back to their original appearance.
The good news, is that you can back off after you achieve a desired look.
For LASHES, BROWS and HAIR: Once you reach a point of satisfaction, you can apply the serum 1x per day. Another option is to decrease application to three or four times per week. When you want to pump up the results again, go back to 2x per day use.
You must get this product. Even if you have tried every product out there! Believe me, I understand. Been there done that.
I am so glad I took a step of faith and ordered Nulastin Lash serum. It really does work. Stay consistent in using it! It took a couple of months for my lashes to really be noticeably only longer, but when it happens, WOW! Last time my lashes looked this good, I was in my twenties. Now at 50, I appreciate the quality product that helps me look better. Even without makeup!
I've always had to "draw" my brows on, they were patchy and thin. NO MORE after using Nulastin! I have to brush my brows now and that's it! I'm 69 years old and am considering having them waxed for the first time in my life.
I have tried many different products and these are BY FAR the best. They actually work! My skin feels and looks amazing. My lashes and brows have never been longer or fully. I constantly get asked how my lashes are so long! I can't live without NULASTIN products. I tell everyone to use them! Do yourself a favor and order some today!
Are used this product exactly once. After several hours, my eyelids were red, irritated every time I blinked, and my family thought I had applied pink eyeshadow around my eyes. This has been a disaster
Products used:
Nulastin
Hi Lara! We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.
I don't believe this fantastic stuff. Its beyond anything I ever used for my eyebrow before. In two weeks I saw growth. It was amazing. I started to panic because they were growing to fast. Usually when I shave my eyebrows the take at least a month to start growing back but Nulastin serum for eyebrows, after I shaved my eyebrows, I started to see new growth in a week. Yes, that is right, a week. It startled me at first because they were growing to fast. Now I can shave my eyebrows a couple of times a month in different styles. Love it. I love it. This stuff is magic. I am 68.5 years old and my eyebrows grow faster now using nulastin then they did when I was young. Not only grow faster but darker. WOW!
Hi Felicia, we are so happy to hear about your amazing results! Thank you for taking the time to share your experience and for your support of NULASTIN. If there is ever anything we can assist you with, do not hesitate to reach out!
I hate to say it, but this product really affected my eyes in a bad way. I noticed burning after 1st application but didn't think much of it til a few hours later - my eyes turned bright red, inside and out, and they feel dry and sticky. I thought I was having a reaction to a caterpillar sting on my arm so didn't pay attention and applied again this morning, realizing too late it with the eyelash serum. I literally have pain in my left eye! I've used other serums before and never had an issue - so do your research before you buy, I am returning it.
We are so sorry to hear about your experience. Please know that we are able to accommodate a return/replacement and/or refund based on what works best for your needs. Our goal is your complete satisfaction. Can you please reach out to us? customercare@nulastin.com
I was glad to read so many reviews talking about lack of quantity in the tube. I felt like there was nothing in the tube and I was rubbing a dry brush on my brows. Too expensive to not see/ feel any product. I would not keep buying this. I need to see and feel a product.
Products used:
Nulastin
Hi Serena, my name is Ami, I am the Director of Customer Service here at NULASTIN. First I would like to thank you so much for your interest in NULASTIN and for your honest feedback. I would love to offer some additional context about our serum and provide you with some troubleshooting techniques which have had great success. Would you please send us an email at customercare@nulastin.com and we will get you all taken care of.
All our best.
I have used other Lash serums in the past (vegamour and Shiseido) and have success with NO side effects. Recently I decided to give Nulastin lash serum a try! It seemed like most reviews were positive with this product. I used Nulastin Lash Serum only one time and within hours my eye lash line began to feel very sore. I immediately washed my face and contacted customer service at Nulastin. They told me to not use it that evening and to perhaps only use once a day going forward instead of twice. I woke this morning and things are MUCH worse! My eyes and the area around my eyes are so red and they hurt a lot. This is all after only one application to lash line per the instructions! I will be contacting my doctor, returning this product for a full refund and returning to vegamour and sheseido lash products that work without burning my eyes. Be very careful when using Nulastin!
We are so sorry to hear about your experience. Please know that we are able to accommodate a return/replacement and/or refund based that works best for your needs. Our goal is complete satisfaction. Can you please reach out to us? customercare@nulastin.com
First night of using nulastin on my lashes and brows, I woke up to red skin with a chemical burn in my upper eyelids. I've never had a reaction like this before. I was really hoping this product was going to work for me.
Hi Wendy! We are so sorry to hear that the NULASTIN product is not agreeing with you. If you could please email us at customercare@nulastin.com, we would be more than happy to take care of you!
I am a dermatologist and am always interested in new products. I purchased the brow serum and eyelash serum. The containers are almost empty. I believe that I have been using the products for about 4 months. Unfortunately, I have not seen any results. I used to use Latisse, and it did work, so I guess I'll go back to that.
Products used:
Nulastin for brows, Nulastin for lashes
Hi Christine, my name is Ami, I am the Director of Customer Service here at NULASTIN. We really appreciate your feedback and would like to add some additional context. Our serum tubes are only meant to last for 4-6 weeks. Our professional guess as to why you have yet to see results is you must use the product consistently, and those tubes have likely been out of serum for a while. Would you mind sending us an email at customercare@nulastin.com so we can discuss your experience further.
Chat soon!
This eyelash serum did nothing for my lashes. I decided to switch from Revivalash just out of curiosity. The application brush is very thin so you don't know if you are even getting any serum on your lashes. At the same time after 2 months I noticed not only no difference but my lashes appeared thinner than when I was using revivalash. So no I will not use this product ever again!
Hi Judy,
We appreciate you taking the time to leave us a review. I would like to offer some insight in regard to product performance.
The eyelashes grow in stages, lasting 3-4 months.
- The first stage (anagen) is when your hair grows a little every day (30-45 days).
- The second stage (catagen) is the transition or regression phase when your hair follicles shrink, allowing the strands (bulb) to extend towards the surface (2-3 weeks).
- Third stage (telogen) is a resting phase. Your hair bulb is inactive and the hairs eventually fall out (+/- 100 days)
- Fourth stage (late telogen) is reassembly. This is where new follicles are formed. Think of it as the re-awakening process before the lashes start back into growth phase.
If the majority of your lashes and brows were in the third stage (for example), you may need to use the NULASTIN serum longer to see changes. Our professional guess is that you need more time.
If you have any additional questions please do not hesitate to send us an email at customercare@nulastin.com.
I was so pleased with the difference the eyebrow serum made for my brows that I had canceled my appointment to get eyebrow micro blading done about a year ago. It was actually pretty amazing and made a visible difference. I recently bought my third or fourth eyebrow and eyelash duo and have been using the products for over a year now. I noticed, however, that once in a while, my eyebrows would get flaky like dandruff. Once the flakes went away, I was good as new. A few weeks ago though, my eyebrows became irritated with crusty flakes, like even worse dandruff or cradle cap (if you have ever had a baby you know). I'm so sad that continuous use of this product (which is what they recommend if you want to maintain the growth) caused this, and I have no idea when my eyebrows will heal. The hair is getting thin and you can see the pink, irritated skin if you look closely.
Products used:
Brow and lash serum.
I wish the product had a warning on it about this side effect. I wouldn't be so upset them if they had something on the package addressing the fact that some people react badly to the serum. Too bad I didn't read the other reviews here first. Going to have to return after much frustration and Googling.:-( Worked great for a friend tho. Different strokes for different folks and all that.
We are so sorry to hear that our product did not agree with you. Would you mind sending us an email at customercare@nulastin.com? We would be more than happy to take care of you.
I wanted to love this product as I purchased based on the amazing reviews on Facebook, I purchased both eye lash and brow serums and as soon as I put the eye lash treatment my eyelids and eyes were red and eyelids appeared burnt! I'm stopping the treatment as this has never happened to me. I see other people complaining about this issue I hope someone reaches to me, not happy
:(
Hi Maria,
We are so sorry to hear that the NULASTIN product is not agreeing with you. We pride ourselves on having a collection that is skin-safe, hypoallergenic and made with the highest quality ingredients.
It sounds like you may be experiencing challenges acclimating to the formula? Our product is made fresh in small batches, and for that reason, it may initially be potent for certain individuals. Depending on your desires, it may be possible to stop using the serum for a week or so until things calm down, and then reintroduce it using a very, very light application. A little goes a long way.
• It is best to use the serum on the base of the upper eyelashes.
• Apply the serum starting from the inner to the outer corner of the eye.
• Do not apply it to the bottom lashes.
• To avoid discomfort, it should not touch the eye.
• If you keep your eye closed after applying, until the serum dries for a bit, that usually does the trick.
Our recommendation to those with sensitive eyes is to use the serum morning only (and not at night before bed), as the eyes seem to respond better. Nighttime is when the body repairs itself and this can cause your system to go into overdrive aggravating sensitivities.
There’s no timeline on receiving a refund. We offer a lifetime satisfaction guarantee. So, there’s no rush if you want to keep the product longer and try the troubleshooting option. If you prefer to return, that’s not a problem. Please email us at customercare@nulastin.com.
We sure would love to make this work for you and have you continue experiencing NULASTIN’s benefits.
Best,
Leah Garcia
Founder & CEO
I have lash extenstions so am not posting a photo. I am 10 weeks into using the product and ready for a refill. I was on the fence about reordering but think I may be starting to see a little difference. Also, my eyes burned for about 8 weeks but it seems to not be so bad the last couple. I want to give it a fair try as I do think it is a good product and an ethical company.
First, the brow serum works wonderfully. With consistent use over three weeks, my brows became fuller. I have a before and after photos to prove it. I've been using Nulastin for my hair, and while I cannot see the difference, I'm confident that the one area I've been focusing on will fill in some more.
The customer service team is exceptional as well. I goofed on my order and they took care of it.
Now for the bad news. When I finished using Grande lash (used for years and never a problem), I gave my eyes a week to rest and then started to use the Nulastin eye serum. Within a week, I developed a stye and an infection in my right eye. The swelling, pain, and oozing became concerning, so I had to go to an ophthalmologist (diagnosis code H00.021). Ten days on drops plus a nightly antibiotic was the antidote. Cost for that was close to $200. My eyes are not overly sensitive since I've had lashes glued on a handful of times without incident. Needless to say, I will not be using the eye serum again.
Products used:
Brow serum, hair serum, eye serum
Hi Sharon, my name is Ami, I am the Director of Customer Service here at NULASTIN. I would first like to thank you for giving NULASTIN a try. I am thrilled to hear about your BROW results and keep at it with the HAIR serum, progress is a journey.
Next, I am so glad you took the time to share your experience with our Lash serum. I truly believe we can help ease your transition into using our LASH serum if you were open to some additional information; as we have found, with several individuals, it just took a well planned application process. Would you mind sending us an email at customercare@nulastin.com so we can get this all taken care of?
I hope to chat more!
NULASTIN is a fantastic website that offers a lash serum as well as a brow serum that helps grow brows that are both thicker and longer without the use of mascara or eyebrow filler. NULASTIN Lash conditioning serum is a lovely product that I enjoy using. After using it, I found that my brows are looking great. The product is also delivered quickly.
I started using it and my eyelids got very itchy and red... but I thought I started seeing results so kept using it.
Now I have bags under my eyes from the irritation and my eye doctor just put me on a steroid pack to get the inflammation under control.
Disappointed because it was starting to work but can't take the side effects
Tip for consumers:
Read the reviews
Products used:
Nulastin
We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.
NULASTIN® with Elastaplex™ Technology transforms the appearance of SKIN, LASHES, HAIR, and BROWS. Products are infused with 5 active ingredients, including patented proteins, antioxidants and peptides that help boost the skin 's elasticity and youthful looking glow; and restore the beauty of visually longer, fuller hair, healthier lashes, and more natural brows.
Formulas have 5 U.S. Patents; are ethically sourced, naturally-derived and Paraben-free. Made in the U.S.A.
Proudly committed to ongoing research and development, made possible from grants with the U.S. Department of Defense (DARPA) and National Science Foundation.
NULASTIN® | REAL SCIENCE. REAL RESULTS. ™
Youthful skin stretches and regains its shape thanks to elastin, the body’s naturally elastic protein. As we age our limited supply of elastin decreases; eventually leading to the formation of fine lines and wrinkles, dull hair and the look of sparse lashes and brows.
Until now there has been no way to reverse and repair the damage due to lost elastin. Thanks to Dr. Burt Ensley’s scientific research on tissue regeneration, the solution now exists. NULASTIN's Elastaplex™ Technology with Elastatropin®, the precursor to human elastin, links 600 amino-acids in a single molecule with the ability to intensely nourish skin and hair. Elastaplex™ Technology supports the body's natural ability to create elastin and collagen within the matrix of your skin, while nurturing the cells that produce hyper-conditioned, visibly enhanced hair follicles.
Our LASH & BROW Follicle Fortifying Serums and HAIR Vibrant Scalp Treatment address all four stages of the hair growth cycle. Alongside the unique real-elastin (Elastatropin®) protein, the formula is infused with an additional proprietary recombinant DNA designed keratin (Keracyte®) protein, which is a major component of healthy hair. Our perfect blend also includes a keratin rich peptide (Myristoyl Pentapeptide-17), a high-purity fibroblast (FGF®), and a Beta-3 fatty acid (EPA Lipid). The net result is longer, fuller, more natural lashes and brows.
Our Rejuvenating Facial Moisturizer with Elastaplex™ Technology contains ProliSel®, a unique formula that delays the look of aging by protecting against oxidation and damage caused by free-radicals. ProliSel is a source of bio-available Selenium, associated with amino-acids L-proline and L-cysteine, which visibly reduces dark spots and helps protect skin against the sun’s damaging ultraviolet radiation. The synergy of our Rejuvenating Formula’s five active ingredients allows you to truly Reinvent Your Skin and Enhance Your Lashes and Brows.
Hi Sarah! Thank you for taking the time to leave a review. My name is Abby and I am the Customer Service and Key Account Manager here at NULASTIN. Each tube should last 4-6 weeks when using twice a day. If you find your tubes do not last that long, please email us at customercare@nulastin.com and we will be more than happy to take care of you.