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The company has garnered mixed feedback regarding its products, particularly its lash and brow serums. Many customers report significant improvements in hair growth and express satisfaction with the efficacy of the products. However, there are widespread concerns about the quantity of product in the containers, with numerous customers feeling shortchanged and expressing disappointment over the perceived value for money. Additionally, adverse reactions, including irritation and discomfort, have been reported, raising questions about product safety. Customer service responses to these issues appear inconsistent, leaving some customers dissatisfied with support and resolution efforts.
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I thought this was going to be a flop. I'm telling you, I could not believe how long and THICK my lashes are. It only took about 2 weeks to have a noticeable difference. I won't need to wear lash extensions any longer because my REAL lashes look like I have extensions on.
I am always skeptical of products like this because I feel hesitant to believe in marketing, but I figured I would give it a shot as nothing else really seems to work. I just finished my first tube of the hair serum and my hair has significantly filled in. I honestly can't believe it. I am recommending it to all of my friends and family at the moment!
I've never had such GREAT customer service as I have with this company! I had a little issue with a product I purchased, within minutes they fixed the issue and offered to allow me to test another item. I truly appreciate the customer service support and reps for their quick responses and caring attitudes! I will definitely purchase from them again! 10 Stars!
I overplucked my brows and college and I thought there was no hope for me. Wow was I wrong. Nulastin is the only thing that works. I seriously cannot believe how much they have filled in. As a bonus, my lashes are incredibly long and thick. I will use this product for the rest of my life!
Are used this product exactly once. After several hours, my eyelids were red, irritated every time I blinked, and my family thought I had applied pink eyeshadow around my eyes. This has been a disaster
Hi Lara! We are so sorry to hear the product did not agree with you. If you wouldn't mind sending us an email at customercare@nulastin.com, we would be more than happy to take care of you.
I wish the product had a warning on it about this side effect. I wouldn't be so upset them if they had something on the package addressing the fact that some people react badly to the serum. Too bad I didn't read the other reviews here first. Going to have to return after much frustration and Googling.:-( Worked great for a friend tho. Different strokes for different folks and all that.
We are so sorry to hear that our product did not agree with you. Would you mind sending us an email at customercare@nulastin.com? We would be more than happy to take care of you.
I have used other Lash serums in the past (vegamour and Shiseido) and have success with NO side effects. Recently I decided to give Nulastin lash serum a try! It seemed like most reviews were positive with this product. I used Nulastin Lash Serum only one time and within hours my eye lash line began to feel very sore. I immediately washed my face and contacted customer service at Nulastin. They told me to not use it that evening and to perhaps only use once a day going forward instead of twice. I woke this morning and things are MUCH worse! My eyes and the area around my eyes are so red and they hurt a lot. This is all after only one application to lash line per the instructions! I will be contacting my doctor, returning this product for a full refund and returning to vegamour and sheseido lash products that work without burning my eyes. Be very careful when using Nulastin!
We are so sorry to hear about your experience. Please know that we are able to accommodate a return/replacement and/or refund based that works best for your needs. Our goal is complete satisfaction. Can you please reach out to us? customercare@nulastin.com
I've always had a lot of lashes but very short. With Nulastin my eyelashes grew incredibly long. The only problem is that they tend to turn towards the side I sleep on. Lash primer helps to straighten them out. As for the brow serum, yes my eyebrows grew out but they were gray probably because I am 68. Easy enough fix - just colored my brows. This product certainly does live up to the expectations!
Thank you for sharing your experience Andrea! We are so happy to hear that you are loving your results at 68 years young.
I have found Nulastin for both the lashes and brows to be easily the best growth product I have ever tried.(and there have been many including Latisse). Nulastin also seems to darken my lashes and brows which is a bonus. MY ONLY concern and it is something that stays in the back of my mind and that is whether or not this product actually utilizes any of the numerous forms of prostaglandins(and there are quite a few) to achieve the miraculous results. I would love to know with certainty!
Hi Jean! We are so happy to hear that you are loving your results on your lashes and brows! Our products do not contain prostaglandins or any forms of prostaglandins. Uniquely we have five DNA proteins that outperform the aforementioned ingredient. The prostaglandin only addresses the growth phase; our synergistic formula addresses all four stages of lash/brow growth, which is why our results are natural, beautiful and ongoing.
After one application, my eyes are bright red on the inside and the tissue around my eyes is red. My eyes ache and are super sensitive to light. I'm miserable.
Hi MaryGrace. We are so sorry to see that the NULASTIN product did not agree with you. If you could please send us an email at customercare@nulastin.com, we would be more than happy to take care of you.
First night of using nulastin on my lashes and brows, I woke up to red skin with a chemical burn in my upper eyelids. I've never had a reaction like this before. I was really hoping this product was going to work for me.
Hi Wendy! We are so sorry to hear that the NULASTIN product is not agreeing with you. If you could please email us at customercare@nulastin.com, we would be more than happy to take care of you!
I hate to say it, but this product really affected my eyes in a bad way. I noticed burning after 1st application but didn't think much of it til a few hours later - my eyes turned bright red, inside and out, and they feel dry and sticky. I thought I was having a reaction to a caterpillar sting on my arm so didn't pay attention and applied again this morning, realizing too late it with the eyelash serum. I literally have pain in my left eye! I've used other serums before and never had an issue - so do your research before you buy, I am returning it.
We are so sorry to hear about your experience. Please know that we are able to accommodate a return/replacement and/or refund based on what works best for your needs. Our goal is your complete satisfaction. Can you please reach out to us? customercare@nulastin.com
NULASTIN is a fantastic website that offers a lash serum as well as a brow serum that helps grow brows that are both thicker and longer without the use of mascara or eyebrow filler. NULASTIN Lash conditioning serum is a lovely product that I enjoy using. After using it, I found that my brows are looking great. The product is also delivered quickly.
I'm 70 and have always had sparse brows ( or if the hair was there it was too light to see). I've added eyeshadow, colored waxes, dyes, etc. on my brows to make them show up. I've always thought that if I just had brows I could be seen in public without much makeup, but I had given up. I tried this on impulse not expecting anything, but I have been surprised beyond words! I have lovely dark brows now and have even had to pluck some to clean up the lines. I never had to pluck my invisible brows before! Thank you so much! This is an amazing product! I couldn't be happier.
Your review truly put a smile on my face Anna. I appreciate you sharing your experience with us. It makes me so happy to hear at 70 years young you are loving your brows again!
I use Nulastin as well as my 90 year old mom and we LOVE this line. The skin care products seriously make our faces look vibrant and moisturized. The eyelash & eyebrow serum do actually GROW your lashes and brows! I can't say enough good things about Nulastin.
Thank you so much for taking the time to leave us a review Mara! We are thrilled to hear that you and your mom are loving the True You FaceCare Collection as well as the LASH & BROW dual system. We truly care about our customers and appreciate you so much!
We are looking for Real People who experienced Real Results as content creators and collaborators. Would you be interested? Our team can get you more details. Please email us directly at customercare@nulastin.com.
I have no idea if this works, but I am having a reaction to sunlight. I used 2x on my eyelashes, according to the directions and my eyes hurt quite a bit when I entered the sun. The skin around my eyes isn't red, but my eyeballs hurt in the sun. I have transition lenses on my glasses so they have UV protection. I'm returning it. It's actually quite alarming.
We are so sorry to hear about your experience. Please know that we are able to accommodate a return/replacement and/or refund based that works best for your needs. Our goal is your complete satisfaction. Can you please reach out to us? customercare@nulastin.com
My eyelashes are amazing. Even my 12 year old daughter noticed. My brows are coming in great too - still struggling with one spot on inner brows but it's only been 2 months and hair grows in cycles. I also really need them shaped but with COVID I'm not doing that. But the picture speaks for itself. I'm 47.
I wanted to love this product as I purchased based on the amazing reviews on Facebook, I purchased both eye lash and brow serums and as soon as I put the eye lash treatment my eyelids and eyes were red and eyelids appeared burnt! I'm stopping the treatment as this has never happened to me. I see other people complaining about this issue I hope someone reaches to me, not happy
:(
Hi Maria,
We are so sorry to hear that the NULASTIN product is not agreeing with you. We pride ourselves on having a collection that is skin-safe, hypoallergenic and made with the highest quality ingredients.
It sounds like you may be experiencing challenges acclimating to the formula? Our product is made fresh in small batches, and for that reason, it may initially be potent for certain individuals. Depending on your desires, it may be possible to stop using the serum for a week or so until things calm down, and then reintroduce it using a very, very light application. A little goes a long way.
• It is best to use the serum on the base of the upper eyelashes.
• Apply the serum starting from the inner to the outer corner of the eye.
• Do not apply it to the bottom lashes.
• To avoid discomfort, it should not touch the eye.
• If you keep your eye closed after applying, until the serum dries for a bit, that usually does the trick.
Our recommendation to those with sensitive eyes is to use the serum morning only (and not at night before bed), as the eyes seem to respond better. Nighttime is when the body repairs itself and this can cause your system to go into overdrive aggravating sensitivities.
There’s no timeline on receiving a refund. We offer a lifetime satisfaction guarantee. So, there’s no rush if you want to keep the product longer and try the troubleshooting option. If you prefer to return, that’s not a problem. Please email us at customercare@nulastin.com.
We sure would love to make this work for you and have you continue experiencing NULASTIN’s benefits.
Best,
Leah Garcia
Founder & CEO
I had lash extensions for 8 years! When we went into the year of COVID-19 and lash fills became a thing of the past, I was terrified to see the condition of my lashes after so long. I stumbled upon an ad for Nulastin and decided to give it a try. I'm beyond happy that I did!
I'm over 2 months in and can see a drastic difference in both my lashes and eye brow growth. My lashes are growing insanely fast and I even have a few growing in the inside corners of my eyes where I've never had them before!
My sister has noticed a huge difference and is considering purchasing as well. I'm so satisfied with my purchase and definitely recommend. I do use mine twice per day, once in the evening and again in the morning. I do go through the tube faster because of this but I find the twice daily usage leads to 5 or 6 weeks. Yes the bottles are smaller, but I think it's honest to the amount of product inside.
I also purchased Thrive Causemetics Liquid Lash Extensions mascara (see in photo) which I love. You have to have a strong base to build upon, and I firmly believe that Nulastin is to thank! If you're on the fence about it, just go for it! It's worth it.
What a great review Cassandra! Your eyelashes are amazing. So beautiful. It's encouraging to see someone respond so quickly to the elastin and keratin replenishment.
We are looking for Real People who experienced Real Results as content creators and collaborators. Would you be interested? Our team can get you more details. Please email us directly at customercare@nulastin.com.
Warm Regards,
Leah Garcia
Founder & CEO
I have only been using this product for just under 5 weeks, and I am so happy I stumbled in the ad for this product! I never leave the ba room w/o redrawing my brows on, but a few days ago I walked out without pencil! I started the product only one of my brows, and another product on the other side. Nothing happening on the control beside but I can see my brows are starting to come in! Hallelujah!
Thank you Leah Garcia!
Thank YOU Cynthia. How clever of you to use two different brands to see which one came out on top! Thrilled to know that NULASTIN is living up to the promise. Here's so many more days without penciling in your eyebrows and looking naturally beautiful. Best, Leah Garcia - Founder & CEO
Answer: The serum should not stop working and there is no evidence clinically that would suggest individuals become immune to the formula. However, because our biology is unique and our systems are constantly going through phases of growth and repair, stress and life, we have noticed that there are seasons when visible changes like less robust growth occurs. Our Founder and CEO, Leah Garcia has been a go-to for understanding the ebb and flow of results. For example, she too experienced a time-period after using the serum for over two years when her lashes were just not responding as magnificently. She stopped using the formula for 30 or so days and then, re-introduced it. Her lashes not only kicked into another natural growth-spurt, they came in luxuriously feathery and symmetrical. We don't have a definitive timeline on how long to rest, and there is nothing scientific about this troubleshooting tip. It's just a bit of real world creativity.
Answer: Hi Beth, great question. Our BROW serum is fragrance free, so no need to worry! If you have any additional questions feel free to email us at customercare@nulastin.com.
Answer: You should continue using the product as an ongoing part of your daily routine. If you discontinue use, your skin, lashes, brows, and hair will gradually revert back to their original appearance. The good news is that you can decrease usage after you've achieved a desired look. For LASH, BROW, and HAIR products: Once you reach a point of satisfaction, you can apply the serum once per day. Another option is to decrease application to three or four times per week. When you want to increase the results again, go back to using twice per day.
Answer: We are sorry to hear you have encountered a dry brush. Our manufacturing facility is GMP (Good Manufacturing Practices) compliant with the Food and Drug Administration's cGMP program. GMP programs offers assurance the filling process for our 3mL serum adheres to strict standards. If you could please email us at customercare@nulastin.com, we would be happy to further assist you.
Answer: Thank you for reaching out and sharing your concern. First off, we would like to thank you for being a loyal customer. The serum should not stop working and there is no evidence clinically that would suggest individuals become immune to the formula. However, because our biology is unique and our systems are constantly going through phases of growth and repair, stress and life, we have noticed that there are seasons when visible changes like less robust growth occurs. Our Founder and CEO, Leah Garcia has been a go-to for understanding the ebb and flow of results. For example, she too experienced a time-period after using the serum for over two years when her lashes were just not responding as magnificently. She stopped using the formula for 30 or so days and then, re-introduced it. Her lashes not only kicked into another natural growth-spurt, they came in luxuriously feathery and symmetrical. We don't have a definitive timeline on how long to rest, and there is nothing scientific about this troubleshooting tip. It's just a bit of real world creativity. Let's have you give this a try, ok? We recommend keeping the unused serum in the refrigerator until you are ready to use it again, so the DNA proteins maintain their full potential. Please keep us posted on your progress.
Answer: We have heard from many customers with hypothyroidism. Many of them have seen great success while using NULASTIN. There is an intimate connection between the hair follicles and the extracellular matrix that supports the follicles in the skin. Not only is elastin and its precursor, Elastatropin® (our exclusive DNA protein), synthesized by the cells in the hair follicles, but the follicles themselves appear to depend on elastin and the structure of its matrix for their function and vitality. NULASTIN nurtures the cells that produce hair follicles. Our formula has five active ingredients - all designed to deliver positive results. That said, everyone is different. What we can not predict is how you will respond to NULASTIN's follicle fortifying serum.
Answer: We have products for the LASH, BROW, SKIN and HAIR. You can find all of our products on our website!
Answer: Regarding the prevention of male pattern baldness, we are confident that addressing the health of the hair follicles in the scalp, specifically the elastin and Keratin proteins will improve the vitality of the hair. But in all honestly, if male pattern baldness has already damaged the follicles beyond repair, there is no treatment that can bring dead hair back to life. That being said, if there is life in the follicle - no matter how dormant it may be, we believe that we can help! Certain spots can be problematic and may take six months or longer to look better.
Answer: Your brows, lashes, and hair will stay thick through their natural growth cycle, then they will return to their regular state when you stop using the serum. The good news, is that you can back off after you achieve a desired look. Once you reach a point of satisfaction, you can apply the serum 1x per day. Another option is to decrease application to three or four times per week. When you want to pump up the results again, go back to 2x per day use.
NULASTIN® with Elastaplex™ Technology transforms the appearance of SKIN, LASHES, HAIR, and BROWS. Products are infused with 5 active ingredients, including patented proteins, antioxidants and peptides that help boost the skin 's elasticity and youthful looking glow; and restore the beauty of visually longer, fuller hair, healthier lashes, and more natural brows.
Formulas have 5 U.S. Patents; are ethically sourced, naturally-derived and Paraben-free. Made in the U.S.A.
Proudly committed to ongoing research and development, made possible from grants with the U.S. Department of Defense (DARPA) and National Science Foundation.
Thank you so much for sharing, Mollie! We are so happy to hear you are loving our products as much as we do! Your lashes and brows look absolutely amazing!