• NumberBarn

NumberBarn

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Overview

NumberBarn has a rating of 3.7 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NumberBarn most frequently mention customer service, and cell phone. NumberBarn ranks 2nd among Call Forwarding sites.

  • Service
    32
  • Value
    32
  • Shipping
    6
  • Returns
    7
  • Quality
    26
Positive reviews (last 12 months): 71.4%
Positive
5
Neutral
0
Negative
2
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How would you rate NumberBarn?
Top Positive Review

“Two very appropriate mobile numbers, very quick to port once secured.”

Jack g.
2/18/24

They secured two very appropriate local numbers for our mobile phones at a reasonable price. Took a few days to secure them, but once we had them, the porting took less than 48 hours to two diferent MVNOs. Had a snag with one of them, but NumberBarn was very quick to provide the needed information and help. Great service that I never knew existed. Thank you!

Top Critical Review

“Horrible customer service”

Mo R.
4/9/24

The service isnt all that cheap considering you can get a legit plan from places like us mobile for 6 to 10 dollars a month unless u don't need forwarding. Also the customer service is email only and takes days for a reply there are better options

Reviews (82)

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Reviews that mention popular keywords

customer service (26) number barn (16) phone number (21)
Thumbnail of user mor67
New Jersey
1 review
0 helpful votes
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April 9th, 2024

The service isnt all that cheap considering you can get a legit plan from places like us mobile for 6 to 10 dollars a month unless u don't need forwarding. Also the customer service is email only and takes days for a reply there are better options

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi, it was a pleasure to work with you to get your number ported to your new mobile phone service provider. I'm glad we were able to get this resolved. There are a couple of things I want to highlight from this experience.

First of all, because our numbers are classified as wireline, porting to a wireless carrier can take anywhere from 3-10 days. In your case, from the time we received your porting request, it took about 36 hours for the port to complete.

Second, in the case of port outs there is nothing NumberBarn as the losing carrier can do to expedite the port and there's nothing we can do to "release" the number, regardless of what your new carrier will tell you. The responsibility of expediting a port request falls completely on the gaining carrier when they submit the port. But keep in mind that there may be a significant cost associated with expediting.

Thumbnail of user jlegg4
Maryland
1 review
0 helpful votes
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February 18th, 2024

They secured two very appropriate local numbers for our mobile phones at a reasonable price. Took a few days to secure them, but once we had them, the porting took less than 48 hours to two diferent MVNOs. Had a snag with one of them, but NumberBarn was very quick to provide the needed information and help. Great service that I never knew existed. Thank you!

Products used:
Two mobile phone numbers

Service
Value
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hey Jack, thanks for a great review! We're happy to hear that you found two great numbers and ultimately ported them fairly quickly.

Thumbnail of user bj227
Georgia
3 reviews
7 helpful votes
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January 31st, 2024

Not Worth The Trouble. Lackadaisical Customer Service.

The ordering process is clumsy and somewhat defective. If there is a problem with creating your account, you won't be notified. If there is a problem with your order you won't be notified. Presumably, you could go for days before figuring out (on your own) that your order won't be fulfilled. Such occured in my case.

For those lucky enough to acquire per their order, great. But I would bet a bunch of folks don't get what they were after. And one more point... if they screw up (which in my case they did), they won't apologize, they won't try to fix the issue. Heck, they won't even offer. Hence my use of the word "Lackadaisical" above. They just don't seem to care. I find this to be true of a number of California companies I've dealt with recently.

So if vanity is your thing and worth the ridiculous hassle, go for it. Myself, there are other more important fish to fry. This company gets the boot, in my opinion.

Products used:
Order did not complete.

Service
Value
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi BJ, I think that I have located your ticket in our system and will attempt to reach out to you to see if there's anything we can do to help. It appears that your order may have been delayed due to our security procedures. If that is the case, we are working to make this better and apologize that you were impacted negatively by this.

Thumbnail of user shaiyar
Illinois
6 reviews
7 helpful votes
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February 9th, 2024

I wanted to port a number from them, they did exactly what I wanted. I needed help with Xfinity mobile and they told me exactly what to do. The support team sent me Amanda to help and she was professional and helped me through until my number was ported over. It was easy and very inexpensive. They didn't charge me for anything else. I was able to pick my number and then I sent it over to Xfinity with all the information that NumberBarn told me to send them. They helped me through email while I was on the phone with Xfinity Mobile trying to get it ported. It was a good experience and I know if I need this again, where to go. My number was ported over on the 5th of February, 2024 and it was in my phone by the 7th. Thanks for all your help and keeping it professional. I will come back again if I need another number.

Tip for consumers:
I saw someone telling that they also got that done so I tried it and it worked out fine for me.

Products used:
Porting a number over to my new cell phone

Service
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Thank you so much for sharing your experience. It wasn't long ago that we struggled to port numbers over to Xfinity mobile. But we've recently made some good connections that have significantly improved this process. We're so glad to hear that you had a great experience!

Thumbnail of user josephs2269
Canada
1 review
2 helpful votes
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November 4th, 2021
Verified purchase

I am using this place for all my phone number needs of my entire family.

Was able to buy vanity number at a reasonable price and port out to my Canadian service providers without any hassle.

If the information submitted are in order, they are releasing the numbers in lesser time.

Many of the providers here are not familiar with porting land lines. That makes the process bit hard occasionally.

Overall great place for custom numbers.

Joseph

Tip for consumers:
Great place for vanity numbers

Products used:
Phone number

Service
Value
Shipping
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hey Joseph, we're thrilled that you found the Canadian number you wanted at a great price! Thanks for the fantastic review.

Thumbnail of user rodrigoc126
Brazil
1 review
0 helpful votes
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December 14th, 2023

Great service from NumberBarn. Rates are cheap to park your number. SMS still works for the same price. I had issues with SMS though but their support was incredible and fixed the problem. Will use it everytime I~m out of the country. Thx!

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Rodrigo, thank you for the awesome shout-out. It was our pleasure to serve you and we're always here for you whenever you need us!

Thumbnail of user hectorr263
California
1 review
1 helpful vote
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February 20th, 2022

Take weeks to reply, doesn't have a customer support number, still being charge the full year although I didn't use the service and requested refund because they took too long to reply to the cancellation request. Highly do NOT recommend using this service what so ever. Use Verizon One Talk.

Tip for consumers:
Sigh says 3 to 10 days. It takes at least a month after waiting three weeks after initial purchase I requested to cancel due to no response from customer service, They simply wait to reply so your past the refund date to even get a chance to request for a refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Hector, We're sorry to hear about your subpar experience. It looks like there may have been some confusion around how licensing numbers works. A member of our team reached out to you a few days ago to discuss this further. We'd still love to hear more about your experience and come to a mutually beneficial resolution.

Thumbnail of user robertb8118
Oklahoma
1 review
0 helpful votes
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March 25th, 2023
Verified purchase

Found a great # and bought it. I had a lot of questions about porting over to a new Cell Company. They answered all my silly questions. After I signed up with my Cell company and had trouble getting them to post the "wire" line over customer support at Number Barn helped so much.

I am thankful I bought from them and not from another company. NB seems to want to earn you business. They have from me for sure.

Tip for consumers:
Just do it. They have amazing support

Products used:
Vanity Phone #

* NumberBarn attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Thank you for your review, Robert! We certainly do want to earn your business and are so glad that we also earned a wonderful review from you!

Thumbnail of user brendond13
Illinois
1 review
0 helpful votes
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April 10th, 2022
Verified purchase

Prompt responses and frequently updated by customer service. This is a great value, super cheap but full of features like sending and receiving photos, texts and phone calls (set up the e911 service! Otherwise calling will give an error)

Tip for consumers:
great way to get rid of my smartphone. you should setup e911 with any non-NumberBarn phone number, otherwise you'll get an error when trying to place calls

Products used:
forward and park

Service
Value
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Brendon, We're so glad NumberBarn turned out to be the perfect solution for you. And great tip about being sure to set that e911 address!

Thumbnail of user scotts298
Colorado
1 review
3 helpful votes
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October 5th, 2017

It's hard to trust sites these days, especially with phone numbers that cost hundreds of dollars for a vanity number. But look no further these guys were 100% professional and attended to any questions I had. I have sense ported out my number with no issues to my cell phone carrier. Cannot say enough good things. I'll use them in future.

Thumbnail of user davidw2916
Texas
2 reviews
0 helpful votes
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September 10th, 2021

New, but so far great service and customer support with fast email responses! Porting of my number was super fast and easy! Unlike my old port and forward service, this one has a call log which I appreciate and use. Thanks!

Products used:
Porting and forward service

Service
Value
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi David, thank you so much for taking the time to post about your NumberBarn experience. We love it when numbers port quickly and the services we offer (like call logs) solve real customer needs!

Thumbnail of user robv196
Delaware
1 review
0 helpful votes
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February 5th, 2023

I haven't been with Numberbarn very long, but so far so good. I think it's great you can park a number for as long as you like for future use without having to get an expensive cell provider just to keep that number. Customer response has been quick. They display all customer FAQ quite well on their website. I only ported one number out so far and it went fast and smooth. I see what they mean by a port request expiring after a few days. I had an issue with T-mobile having trouble with a port expiring before the port can go through. You do need to ask for extra days on the port sometimes because the automated system will kick it out. I don't think most customers give this company a chance and understand the porting process can be different in every situation. I hope Numberbarn is around a long time.

Service
Value
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Thank you for the wonderful review, Rob. He plan to be around for a long time and sure hope you'll remain a customer for a long time!

Thumbnail of user emsote
Canada
1 review
1 helpful vote
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October 7th, 2023

Stay away from number barn if you want to park your number for a few months. They say you will get all your texts on the app but this is not true. I received 3 texts over 6 months. They could not find the problem. Would not refund me any of my money. When I needed to port out the number to a new provider it was very difficult and took over a month. When a number is parked it is considered a land line and mobile providers do not like this. Their app does not work properly. Avoid them.

Products used:
Basic park your number

Service
Value
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Lisa, Thank you for sharing your experience. A member of our team would love to reach out to you and see if we can help further but we're having trouble finding you in our system. We've asked for more information. Also, feel free to contact support and put it to "Attention Jeremy" and our head of support will help.

Thumbnail of user daniels668
Alabama
1 review
2 helpful votes
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September 28th, 2018

Overall these guys did a great job. Purchased and ported about 12 numbers.

The Bad: You should know upfront that porting is SLOW, even though its VOIP other VOIP providers such as broadband.com manage to port within minutes so I don't understand why number barn can't, but maybe it is truly out of there control. They should also update their website to say ports happen in 5-7 days instead of 3 - 5 because based on my conversations with the winning carrier they demand 5 days as a minimum so why advertise 3-5 days if your going to require 5 as a minimum.

The Good: Prices are good, number availability is awesome, and customer service is responsive and fast.

My wish list: speed up porting and lower the monthly cost for your various plans, especially for folks with multiple numbers.

Overall, I recommend them without hesitation.

Service
Value
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Daniel, thank you for your review. We appreciate your feedback and are so happy you found those numbers that you needed! You're right - porting to and from us might take longer than anyone would prefer. Numbers with NumberBarn are classified by the FCC as landline/wireline numbers. Due to this classification, ports may take anywhere from 3 to 7 business days, up to 10 business days, to port away. We do have this listed on our website as well as in our email correspondences. I'll work with my team to add it to anything else that might help customers know what to expect moving forward.

Thumbnail of user chadc474
Idaho
1 review
2 helpful votes
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January 27th, 2023
Verified purchase

I paid for a Vanity phone number for my new business I am starting. My wireless phone company has been trying to port the phone number to their system but have been unsuccessful for over a week and a half. They told me it was Number Barn's fault at which point I reached out. The owner of Number Barn was nice enough to call me and stay on hold with my phone company which took almost two hours to get it sorted out. Great service! Thanks Guys

Tip for consumers:
They don't have a customer service line which is unfortunate however they do get back to you within a day or so and are very helpful.

Products used:
Vanity phone number purchase

Service
Value
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hey Chad, it was a pleasure to work with you to get this issue resolved and get your number ported. We definitely learned a lot through this experience and are working to improve as a result.

Thumbnail of user ericc1233
Virginia
1 review
0 helpful votes
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April 21st, 2021

Beyond happy with this company, bought a phone number on 4/19. Emailed customer support to clarify a few questions I had on 4/20, got the info that I needed and ported. My phone with the new number was active in less than 15 minutes. Absolutely no hassle.

Service
Value
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hey Eric, thank you for taking the time to share your experience. We're so thrilled to hear that it was a good one! Please reach out to our support team if we can ever be of service to you.

Thumbnail of user alfonso.penwright
Thailand
1 review
0 helpful votes
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December 17th, 2023

Cheap phone bills, techs I've never seen anywhere else before (conventional big telecommunication companies or smaller similar virtual phone companies). I almost didn't want to post this to recommend them because I just want to keep this to myself.

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Alfonso, I know it was a difficult decision but we appreciate you choosing to spread the word rather than keeping us all to yourself!

Thumbnail of user donaldn171
Oregon
1 review
3 helpful votes
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December 16th, 2021

Numberbarn took our phone number of 20 years after our credit card expired. They did email us, but we missed the message and they took our phone number and sold it to someone else! They could have called! What a scam!

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Donald, I’m very sorry to hear that this was your experience with NumberBarn. We do make several attempts to reach our customers before canceling an account for nonpayment and it looks like in this case, these were missed. I realize this doesn’t help in your case but we are most certainly evaluating any ways that we can improve our billing practices moving forward.

Thumbnail of user joef268
New York
1 review
6 helpful votes
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November 18th, 2018

Sons birthday and I got him a local easy to remember #.
2 weeks before i needed his # to be ported over the request was put in with ATT and it keeps getting rejected. I get distracted with work and then 7 days before his birthday we figure out the company the # was coming from had all these crazy restrictions. Including a 10 day waiting period. I reach out to number barn and start working with Kylie. She calls ATT, she calls the company that owns the #. Makes it work in TIME! Considering what I paid for a phone # she did'nt have to do that! But she did. I was really surprised, AND she was super sweet and in constant contact the entire process. AWESOME! Thank you

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

AWESOME is right! Thanks so much for taking the time to share your feedback, Joe. We appreciate YOU! Kylie is such a rockstar and we'll definitely be sharing this with our entire team.

Thumbnail of user susanb4775
Georgia
1 review
1 helpful vote
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September 24th, 2022

My daughter is out of the country for 8 months and we wanted to save her number. This service is exactly what we wanted. Prices are very fair, customer service is outstanding and they know everything about number porting. Very professional. Wish I had more occasion to need to use it. Love.

Service
Value
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Thank you for the fantastic review, Susan!

Thumbnail of user amandam1587
Canada
1 review
0 helpful votes
  • Send Message
June 16th, 2021
Verified purchase

Their service is excellent!
I couldn't believe by paying $10 and a call to my cell phone provider, I can have an excellent phone number with the same plan, device, and even sim card!
Although they don't provide a phone number for customer service, their communication by email is perfect: quick response, comprehensive and detailed. I strongly recommend it.

Products used:
Local cell phone number designated to my sim card.

Service
Value
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

This is terrific news, Amanda. Thank you so much for sharing this wonderful review!

Thumbnail of user brianm99
Illinois
1 review
21 helpful votes
  • Send Message
October 8th, 2014

I was hesitant to cancel my old unused home phone service. I've had the number for 12 years! We rarely used it and it was getting expensive to keep. NumberBarn was cheap and I was surprised at how easy it was to sign up and transfer my number. So far notifications work great, I'm saving over $40 a month and I don't get all those spam telemarketer calls anymore.

Thumbnail of user larryk476
New Jersey
3 reviews
14 helpful votes
  • Send Message
August 2nd, 2020

Nothing was smooth, they destroy you in charges not discussed in the porting. Nothing is selling and they made it sound like they are advertising like crazy when in fact they are not putting in any effort so they can continue to rob you with all kinds of charges. They absolutely will not take a phone call and says it saves us money. I am stuck paying hundreds a month for nothing.

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Larry, I'm sorry to hear about this experience but believe that our customer support team was able to work through these concerns with you since the time you posted this review. I've sent you a private message and hope you'll contact me back if there's anything else we can do to help.

Thumbnail of user johns6820
Virginia
1 review
9 helpful votes
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July 20th, 2020

I have been trying to port my numbers over to Number barn for over a month with no success. They will no give you a phone number to actually contact them. They are a total waste of any bodies time. GO somewhere else

Thumbnail of user vina5
Pennsylvania
1 review
3 helpful votes
  • Send Message
January 16th, 2021

I wrote a negative review about the difficulty porting out a number I purchased from Numberbarn despite following the site's instructions. They kept denying the port out request from my new telephone provider.

There was no way to contact NumberBarn customer service through phone or email. I could only IM through Facebook.

After posting a negative review here on SiteJabber, I received an email from a NumberBarn rep, and they helped me get my number ported out.

To be fair, once they contacted me (prompted by my negative review?), they were very responsive and courteous.

I guess all's well that ends well. And Numberbarn worked out fine in the end. But I can't say that the process was entirely easy or seamless in my experience.

Products used:
Number parking

Service
Value
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Vin, I'm so sorry that this has been your experience, and want to help change this. While errors do happen on occasion, we've ported many numbers to and from Verizon. I'm confident that we can work together to port your number as well. Jeremy, our Director of Support has reached out to you directly and looks forward to working with you to get this resolved. I know how important your number is to you!

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Thumbnail of user brianm122
Brian M.

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