- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
NumberBarn has a rating of 3.7 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NumberBarn most frequently mention customer service, and cell phone. NumberBarn ranks 2nd among Call Forwarding sites.
They secured two very appropriate local numbers for our mobile phones at a reasonable price. Took a few days to secure them, but once we had them, the porting took less than 48 hours to two diferent MVNOs. Had a snag with one of them, but NumberBarn was very quick to provide the needed information and help. Great service that I never knew existed. Thank you!
The service isnt all that cheap considering you can get a legit plan from places like us mobile for 6 to 10 dollars a month unless u don't need forwarding. Also the customer service is email only and takes days for a reply there are better options
NumerBarn is a waste of time I spent money and lots of time trying to port my number from NumberBarn to my Xfinity carrier. I paid for a service I did not get that service and I hear of many other people that have the same issue. I'm In the process now of trying to get my refund back.
I'm saving $50 a month by canceling my old landline, and I can see the voicemail from the pig when someone calls. The telemarketers never leave a message. It's great because they never interrupt my shows at night any more.
Fantastic service. I was able to keep my number when abroad and port it back out a year later. All my text messages were forwarded immediately, which made life very easy.
Found this company by doing my own research on the internet. Wanted to port my Home number so i could move forward and cancel my phone and services from Charter here in Massachusetts. NumberBarn employees were wonderful to work with all by e-mail-but they respond really quickly- in a true timely manner-even late at night for those of us here on the East Coast lol-Great! My problem was with Charter- I waited too long to request the port of my number (please give this great company: NumberBarn enough time to do the process). Be sure to read NumberBarn's directions for porting your number in from your current provider; send them a copy of your LAST bill with all the account, name, address etc. Charter is a bear: if one letter or one zip code number is off-they won't make porting easy. If i didn't cancel Charter that day-they were going to charge me another $$$$ billing cycle. Charter-so bad. Would absolutely use this porting/parking service again-and have told others about it! Thanks for all your help! Happy Massachusetts customer
I spent 2 hours on the phone with Xfinity Mobile today as they were trying to help me with my new number port out. They made several attempts and kept getting error that said, "The required field for the authorized name is missing…" It makes no sense given that my info matches exactly. Xfinity was kind enough to try to make a three-way phone call to get my port started, but numberbarn doesn't offer phone support. So, I sent an email and a support ticket from their site and no one has replied. I feel like I wasted $$ on a phone number that isn't even working! So frustrating!
I have since heard back from Matt & Jeremy and essentially I am being told, "Are you sure they have your name right?" Huh? Keep in mind, I have only a first/last name. One can't really screw up a name that's as simple as one as basic as a (for example) Susan Miller. There is no urgency to assist me.
It's been a couple days and I just received an email saying they "resolved," my issue. WTF?! My port has still not gone through! I'm still starting at a dead iPhone with no phone number!
I would like a phone number so we can resolve this issue quickly!
This is terrible!
Hi Suzette, I'm very sorry that we were unable to get your number ported to Xfinity in a timely manner. Please know that we are taking this experience and evaluating how we can do better in the future. Take care!
NumberBarn is a fantastic solution. Rather than paying [carrier] $50/mo to have an outgoing message after we closed our medical office, I chose NumberBarn. Can't say enough positive about NumberBarn!
Hi Oscar, thank you for your kind words! We're tickled pink that you found NumberBarn to be the perfect, cost-effective solution for your business.
I got 3 more numbers and this time it looks much smoother than last time, I am still in the process, lets hope I will not have to come back here again:-)
YAY! Happy to hear things are moving along smoothly for you, Gil. If you run into any hiccups, just let us know. :)
1. Takes them FOREVER to port number, be ready for min 10 days!
2. They got some verification email and call deal! They will delay the port until they will get a hold of you.
3. They got the customer service going on only by emails, so you need to sit and wait forever until they contact you back.
Bad! Bad! Bad! I wish I never got the number from them!
After a day of surfing on thousands of 212 numbers and reading instructions on how to properly port a number, I decided to bite the bullet and bought a number set to port away. Filled all needed information to create an account, paid the number. I was welcomed with a message saying it will take at least 2 hours to process. I kept replacing the page every 10 minutes, and after 30 minutes, it says process successful and I own the number. Checked porting information and got all the info I need. Called my mobile provider and told her my request, after the support specialist told me that she just pressed the submit button for porting, it literally gave us 2 minutes to talk and suddenly call got cut off. Turned off my phone, waited for 5 minutes, and turned back on - new number already ported. Tested incoming/outgoing calls - works. Tested text messaging - works. No issues.
For those people that had issues porting out their numbers, the issue was yours. Providing wrong account number and PIN are usually the culprits of unsuccessful porting process.
NumberBarn is the absolute BEST! We moved to Sydney from the US and had been having issues porting our numbers with NumberGarage. We were having to pay for a costly phone bill and were not getting anywhere with our numbers being ported. Thankfully, I came across NumberBarn and received FANTASTIC customer service from Matthew. NumberBarn quickly ported our numbers, for a better price and we were able to finally cancel our expensive phone bill while still keeping our numbers. THANK YOU for making this easy!
I went to Number Barn to acquire a glamor number for my business. They were able to get the number I wanted and an alternate that could have been snagged by a competitor (extra $2.00/month). The phone number was available almost immediately for use and was capable of routing to my smart phone or my VRU.
I would have given 5 stars however the feature for adding the company name to the outbound dialer (CNAM) was not available as a feature on the site and had to be requested through customer service instead of as an option at the initial time of set up.
They are adding the CNAM to my phone line so all outbound calls display my company name on caller ID instead of the company phone number.
Customer Service reps are timely and were able to add this feature to my profile however indicated it takes up to a month to replicate across the data servers.
Tip for consumers:
Contact customer support immediately if you need your company name to display in the caller id's for recipients of your outbound calls. There is no additional cost for this feature, however you can only have the feature added by a customer support team member.
Products used:
I paid for two toll free vanity numbers (877) Migr8me and (888) Migr8me for my tech company migr8me.com.
Hi Michael, thank you for your review along with a bit of feedback about our service. First of all, I'm glad you were able to find a great new number for your business.
I do also confirm that you are correct that currently, our customer support team can configure the CNAM value for your number. At some point, we do plan to allow customers to update this on their own and you can trust that I'm checking on the status of that project.
Do not do business here - Go somewhere else for your numbers!
I've been trying to have a number I purchased from number barn ported to a Verizon business phone for 4 weeks! Absolute nightmare!
Hello Chad G. We’re always disappointed to see reviews like this, because we strive to meet number needs first and foremost. For the sake of the public forum, I’d like to offer a little insight into the port-out experience for others to decide if NumberBarn is really all that terrible.
Per your support emails, I can see you originally requested the number to port out on July 28th. We have no way of confirming that submission date or if your new carrier submitted it correctly, as we are not made away of port-out requests until they hit our system. Our system is set up in such a way that everything is automated so nobody is sitting around awaiting manual intervention. In some cases, things get stuck, or a little elbow grease is required, and that’s when we step in to aid the process.
It looks like on August 6th you notified us of a problem porting out, and our team quickly (within minutes via chat) diagnosed the problem to be an outdated PIN. We take full responsibility for that. We immediately reached out to the responsible carrier and had a new PIN for you within four hours. Your next inquiry as to status was on August 9th, in which we responded (within three minutes) that we still had not seen an updated port-out request from your new carrier. Our team mentions that it sometimes takes three business days to get to our system, and that we would keep an eye out for it.
Upon your notice on August 13, that the port still had not gone through, NumberBarn kicked into high gear, and reached out to Verizon directly and on your behalf to provide the correct porting credentials. They informed us that no new updates had been provided up to that point. Verizon updated the port request based on our phone call, and submitted the request again. Our team promised to provide daily updates from then until the number ported away.
In reviewing our support tickets, I can see our team sent daily updates from August 14-20 (not including Sat/Sun) regarding any status updates, or lack thereof.
On Monday morning, August 20th, NumberBarn called Verizon again at 11:26am to verify the port request had, in deed, been submitted properly. Verizon confirms everything looks good, but we receive a support email (1:44pm) describing this all as a waste of time, because Verizon isn’t getting anywhere with the new PIN. Confused, NumberBarn calls Verizon back and confirms the number has received a hard transfer date for 08/22/2018 and that a Verizon retail-store team member provided erroneous information to you.
On 08/22/2018 NumberBarn performs test calls and determines that Verizon still has not picked up the number, and we kick into high gear again, contacting our carrier, and attempting to push the number through by calling Verizon. Verizon arranges for the number to automatically activate on its own, today, Friday, August 24th@ 1pm EST due to an impact timer being triggered. This is common when two carriers fail to properly communicate. Our team notified you of this yesterday, and we finally celebrated as the number ported out of our system on August 24th.
Again, we strive to meet number needs as quickly as possible. We take full responsibility that the PIN was wrong in the original port request, but we quickly provided the correct PIN, and reached out to Verizon on your behalf to move this port-out request along. We, naturally, request this review to be removed, but understand if you insist on it remaining live. It goes with the territory in doing business, and we know that not every interaction can be as perfect as we intend or plan.
In the interim, we hope we can continue to meet your numbers with the remaining numbers you still manage through NumberBarn. I can see we’ve been managing numbers for you since December 2017, and it seems like we’ve met your number needs up until this time. I hope anybody else reading this review would see that even when the going gets tough, we stick to our promise and fight fo our customers until the matter is resolved. Yes, it took quite a bit longer to port your number, but I’m not sure the timeline warrants the summation that we’re an absolute nightmare.
Please feel free to email us directly in the future when you want to port out any of your other numbers, and I’ll personally handle it from A-Z to make sure we have the correct porting credentials, and it ports as expected.
I bought a number to port to ATT from number barn after opening a new line on ATT. Number barn support was fast and extremely helpful and resolved the issues that ATT kept causing as soon and as fast as they could. ATT support was probably the worst experience I've ever had and I've worked years in retail and cellular support. I'd 100% reccomend them to anyone looking for a custom number or any new number they want to port, just because wary of the fact that your phone provider is probably, for some reason, going to give you a difficult time porting because not only are their support staff not well trained unfortunately, they don't communicate with eachother through departments or from person to person outside of leaving notes on support tickets, which I assume they don't do in the first place. Number barn support gave me no issue and although some reviews state they had issues is seems like alot are blaming number barn for issues caused by their original carrier not numberbarn. At any rate if you do have an issue numberbarn in my case, and by reading reviews, seemed prompt to fix them.
Products used:
Vanity phone number
Hi! Thank you so much for your review. We won't lie. Porting numbers can be a huge challenge. And while the vast majority occur with no problems, a handful do give us fits and we do our best to work with each carrier to resolve the issue. We appreciate your patience, and I'm so glad we were able to get your fantastic new number ported. Take good care!
I needed to have my number ported over, Jessamyn made it happen for me! Reviewed my situation and ultimately made the decision to go above and beyond!
Hi Patrick, we're so glad that we could help you port your number. We're here for you any time you need us. Thank you for the wonderful review!
I placed order days ago for a "Get it Now" phone
Number and still no phone number. I also emailed several times and no
Response. Poor customer service and very unprofessional.
Hi Pan,
NumberBarn almost immediately sent you an email requesting some further information about your number order that we did not get a response to. I do see we have also responded to all three of your support tickets in a timely manner, but it appears your email provider is blocking our emails from reaching you. We are getting the following response when our emails bounce back:
550 5. 7. 1 Policy rejection on the target address
You may want to check with your email provider/support as it seems you are not receiving our email correspondence. When you get it figured out, let us know as we are still holding your number for you :)
I've had my phone number for almost 20 years, & I've traveled throughout the US & Canada using that number as my personal & work phone number. Recently, I was prompted to switch my number to a company phone number to be used for work & personal calls/texts/etc. I didn't switch a long time ago because I didn't want to lose my number that every account/app I have is attached to, & there was no way I could let everyone know I changed my number by me reaching out first. If I knew of this service, I could have saved hundreds on phone bills in my attempt to hang on to that number. It took just a couple of days, & now if anyone tries to reach me, they can hear a message giving them my new number. I just got this set up so I haven't used all the features, but so far it's been very simple. If I ever need that number back, it appears I can just port it out just like I ported it in. I read a few reviews that made me question using this service, but I haven't had any issues so so I figured I would leave my 2 cents.
Hi Meg, I'm so glad to hear that it's been a great experience for you. We want to ensure that it stays that way and that this continues to be a wonderful value for you. Contact our support team if we can ever help out.
NumberBarn is an excellent company! They provide a great selection of Toll-Free Numbers at a ridiculously low price. I have purchased several Vanity Toll-Free numbers.
Hi Josh, We're so glad to hear that you found a great toll-free number at a great price. Thank you so much for the great review.
These guys/dolls ROCK, it would be better if they posted a phone number, But it's the 21st century... And overall they do a good job.
Products used:
I have used Number Barn for years!
Hi Jay, it means a lot to us that you would take time out of your day to leave us such a wonderful review. So glad you found a great number. And know that if you ever ask for a phone call, we'll call you.
Great service. However, I need to reactivate my account which has may number that needs to be ported out. Please contact me.
Hi Carlos, thanks for the review. We definitely want to help and I see that you have an active ticket in our system. Keep us posted on how we can continue to help you out.
I have ported 3 numbers over including a business line. No issues ever and is a great value, much better than Google Voice in my opinion.
It's so great to hear that our service is working well for you! Thank you so much for posting this review.
I have used numberbarn.com for years to procure vanity and easy to remember telephone numbers for businesses. Their process is simple and the price-point is better than I have found elsewhere. I also have a few numbers that I have parked on numberbarn.
I recently had an issue where the debit card that I had saved to pay the monthly charges expired. Because the monthly fee is minimal ($2/mth to park a number), I hadn't noticed that the fees had not went through. When I logged on because I was going to sell one of the parked numbers, the system said that my account had been suspended for non-payment. I reached out to their customer service to see if there was anything that could be done, as the card had expired months prior. To my surprise, I received a same-day response from Justin in their customer service department. He not only got my numbers back for me, he waived some of the fees that I had not even asked to be waived because he "understood that sometimes things like this happen." The fact that an online company still values custumers and tries to exceed expectations is rare, in my experience. I liked numberbarn before that snafu happened; I wouldn't hesitate to recommend numberbarn to anyone after it based on their A+ customer service!
Hi Terry, Thank you so much for sharing your experience. We're so glad that Justin was able to take great care of you!
Everything went smooth with numberbarn, the porting probably would have went faster, but I had to call att on the 8th day and then they ported it.
Had an issue with one of my numbers but NumberBarn Support helped me out immediately and found a solution. Thanks NumberBarn!
Hey Daniel, thank you for the review! I'm so glad we were able to work together to resolve the issue.
Untrustworthy! Numberbarn is tricky company. They resell phone numbers. I lost money doing business with this company
Hello Reece R (AKA Pandora),
I see this is the second review you've posted. We appreciate customers keeping us honest, but we also realize reviews can represent the very frustration we're trying to prevent. I think if yesterday response was seen/read regarding the status and refund of money you've paid, it would have prevented today's review. I don't see a verification that you read our message from yesterday, but that may be due to the new email address you're using. Let me try responding here.
The sad part with static reviews is people cannot see the thousands of ports that complete without any trouble. Either way, we know that this hasn't met your expectations and why we've refunded all monies you've paid to NumberBarn because we care more about meeting your number needs than making a quick buck.
Let me re-post yesterday's response so the public can follow along.
"We're always sorry to hear about unsatisfactory experiences because we truly attempt to meet number needs and not just make a quick buck. I've gone ahead and refunded you the $11.83 spent on unnecessary parking because you obviously wanted to port the numbers out not park them on our system. We're sorry for the inconvenience as it seems our attempt at making porting out easier for you failed this go around. For further details, please read on.
We see upon registration of your new numbers we attempted to migrate your numbers to our primary carrier for ease of porting out. In retrospect, this didn't create a better experience for you, as the attempted migration failed on 3/1. Do to system automation we didn't realize internal migration had failed, and once our staff realized it they initiated another migration request manually and followed up with you from March 28-April 13. Our system attempted to activate your numbers on April 17.
I dug a little deeper based on your report of not porting out, and discovered due to miscommunication between carriers, one of the numbers didn't activate properly and that's why it seemed like your number disappeared. We're hopeful this number will get reactivated shortly, and I responded via our customer ticket with further details.
The timeframe, admittedly, is outside our promised timeline and very understandable as to why this would be frustrating to anybody. On top of the parking fees, I have refunded the cost of the numbers totalling $35.98, because it was not your desire to park numbers with NumberBarn. Please allow 2-3 days for a refund to process. You have now paid NumberBarn $0 and I hope that helps to smooth the situation a bit. In the interim, I'm working with the carrier to get your number re-activated as it seems to be stuck between carriers.
We hope the refunding of all your money and the follow up with the carrier will help this become a better experience. Ultimately, we'll fight with the carriers until you get your number where you want it to be and working on your behalf. If you have any other questions or comments, please let us know as we truly want you to be happy with your new numbers and not nickel and dimed by our system.
Started porting my number on 12/21, port was completed on 1/3. Included Christmas and New Year holidays.
Excellent Customer Service. Very responsive. 100 characters is a silly requirement. Excellent is simple and to the point.
Hi John, we're all in favor of short and sweet. Thank you for your kind words. I'm so glad our team was able to provide you with excellent support.
Gain trust and grow your business with customer reviews.
Inexpensive phone number parking, call forwarding and millions of new toll free, local and vanity phone numbers
First of all, we hope you had a fabulous trip. We're thrilled that NumberBarn could make your travel experience that much easier!