• NumberBarn

NumberBarn

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Overview

NumberBarn has a rating of 3.7 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NumberBarn most frequently mention customer service, and cell phone. NumberBarn ranks 2nd among Call Forwarding sites.

  • Service
    32
  • Value
    32
  • Shipping
    6
  • Returns
    7
  • Quality
    26
Positive reviews (last 12 months): 71.4%
Positive
5
Neutral
0
Negative
2
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How would you rate NumberBarn?
Top Positive Review

“Two very appropriate mobile numbers, very quick to port once secured.”

Jack g.
2/18/24

They secured two very appropriate local numbers for our mobile phones at a reasonable price. Took a few days to secure them, but once we had them, the porting took less than 48 hours to two diferent MVNOs. Had a snag with one of them, but NumberBarn was very quick to provide the needed information and help. Great service that I never knew existed. Thank you!

Top Critical Review

“Horrible customer service”

Mo R.
4/9/24

The service isnt all that cheap considering you can get a legit plan from places like us mobile for 6 to 10 dollars a month unless u don't need forwarding. Also the customer service is email only and takes days for a reply there are better options

Reviews (82)

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Reviews that mention popular keywords

customer service (26) number barn (16) phone number (21)
Thumbnail of user robertn329
Illinois
1 review
3 helpful votes
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July 10th, 2019

I had a difficult porting in situation that could not be resolved by TMobile or ATT. Number Barn figured out the problem and found a solution within 3 days and the number transferred over within 5 days. Customer service was very responsive and helpful. Service has been very reliable.

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

YAY! Happy to hear about your porting experience, Robert. We were delighted to have helped you through the process.

Thumbnail of user markb503
Utah
1 review
5 helpful votes
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April 7th, 2018

I'm a skeptic by nature and always do a very thorough investigation into a company before I use them. I was pleased with their customer service and rapid response time via chat. They are on the ball and answered all my questions. She stayed on the chat with me while I entered my information to port over my number. I was paying comcast $36 a month and now I only pay $6 a month and have the number forwarded to my cell phone. I don't understand why anyone would write a bad review unless you're a dummy. Only a stupid person would write a bad review about this company. It was an easy process and now the number works fine. I'm very pleased.

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Mark, you rock! Thanks for your great review. We're happy that you're a skeptic (in this day and age, you should be) and that you did your research. We're also beyond happy you had such a great experience to bring your number over and save money with us!

Thumbnail of user tomv137
California
1 review
3 helpful votes
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July 27th, 2019

Wife and I are moving out of state and wanted new local area code phone numbers for our cell phones. But I wanted the ability to pick my phone number. I wanted both of our numbers to be similar and easy to remember. For $26 each, I got some really nice phone numbers. It took and bit of time to port them over, about 3 to 5 days (one was over a weekend). But NumberBarn was great with e-mail communications and the whole process went very smoothly. I would not hesitate to use them again. Thanks NumberBarn.

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

We're stoked that you and your wife both found similar and easy to remember phone numbers here with us at the Barn. Now if only moving out of state could be that simple :)

Thumbnail of user iana178
New Jersey
1 review
1 helpful vote
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October 17th, 2021

I purchased a number to port out through number barn on a whim. Honestly I was doubtful. As I expected I had some issues. Justin and Holly got the job done. They are accessible on weekends and relentless. I'm a happy customer with a sick phone number you can memorize driving 99mph plus, in a residential neighborhood,
During Christmas light session,
In the middle of a hurricane.
I live In Florida.
End of story.

Tip for consumers:
Justin and or holly

Products used:
Port out

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Ian. We have to agree. You did get a sick phone number. Well done! Thank you so much for taking the time to share your experience.

Thumbnail of user soheila2
Canada
1 review
0 helpful votes
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September 23rd, 2021

I have purchased 2 numbers from numberbarn to be ported away. The whole process went on very smoothly and both numbers were ported out without any hassle. There was no customer service assistance over the phone, but the responses to my emails were prompt and to the point. I highly recommend numberbarn.

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Soheil, We're absolutely thrilled to hear about your great experience! Thank you so much for sharing.

Thumbnail of user joshuaw494
California
1 review
0 helpful votes
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February 28th, 2021

I had an excellent experience with NumberBarn. Initially their website wasn't working properly, but they immediately responded to my customer service inquiries, fixed the issue, and allowed me to complete my transaction. I recommend NumberBarn!

Products used:
Purchased a local number

Service
Value
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Joshua,

It was certainly a pleasure to work through this issue with you and I'm so glad you got the awesome number you wanted. Thanks for the terrific review!

~Jeremy

Thumbnail of user justinw640
Ohio
1 review
0 helpful votes
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October 28th, 2021

I was switching a few phones from different carriers to a single carrier and one number became unavailable. We got the phones for a special deal but that included bringing our own numbers. Customer service from the new carrier actually suggested trying to buy a new number instead of paying the penalty of full price for the phone. I found NumberBarn online and decided to give it a shot. New number was about $16 and the phone was up and running in about 48 hours. I wrote this review on another site too but I assure you I'm a real customer and this is a real review. They get my recommendation.

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Justin, I'm so glad to hear that you got a great number at a great price. If you run into any issues at all, please don't hesitate to reach out to our support team. Thanks for a terrific recommendation!

Thumbnail of user sh606
Texas
4 reviews
9 helpful votes
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March 11th, 2022

No customer support, sporadic service
We actually need to speak to our customers so a number that works "sometimes" is not a great option. Customer service is beyond terrible, no phone support and takes hours for an "auto response" ummmk

Tip for consumers:
if you need a service to work and people to respond when there is an issue - NOT recommended

Products used:
phone service

Service
Value
Returns
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

We're so sorry to learn of your challenging experience getting your account up and running but glad we were able to finally connect and get everything working as expected. We're always here to help anytime you need it.

Thumbnail of user jimm1609
California
1 review
15 helpful votes
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February 2nd, 2018

Do not park your number with this company you will never be able to port it out. They say they are there to assist but its a complete crock. They do nothing but give a run around and basically tell you they cannot port out your number or they cannot see the request. Do not trust them if you want to keep your number

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Jim M. We appreciate the review, as it validates real people with real scenarios use our business. Unfortunately, we cannot verify if you're actually Jim M. As nobody with that name has contacted our support department, nor have our customers with the actual name (Jim M.) contacted us recently. Since this review coincided quite coincidentally with an angry string of support tickets, and threats of bad reviews by one particular customer, I'll assume it's "you" but protect your anonymity as you desire.

As a preface to my response, I'd like to say, NumberBarn processed 570 port outs in January alone. We have no problem processing port outs, and we encourage it if it will better meet your number needs. In addition, we list all needed and required porting credentials within the control panel so you can initiate a port request with another carrier without waiting on us. Further more, we've built the system to auto approve port out requests, and not sit on them for three full business days like we are allowed. We believe in speedy and timely support, because we actually believe in meeting number needs, and in no way targeted your one number to hold on to out of the rest.

All that to say, sometimes there are problems along the way, but with enough persistence they are usually overcome. Unfortunately, it's "along-the-way" that we garner the bad rep for "holding" on to numbers when often times it's revealed the new carrier is not submitting correctly. For example, some carriers refuse to acknowledge the warning DUE DATE CANNOT BE MET and simply tell their customers that the number is inactive or does not exist. This is simply untrue, and when the requested due date is backed up a couple of days, magically the port out request receives a confirmed transfer date.

There are other times when new carriers swear they are sending the port request, only to find they've been sending to the wrong carrier, and by default we cannot see the port request. Or come to find out, they were attempting to submit through their wireless portal, because they failed to acknowledge the type of number porting.

We never wish to have frustrated customers, but we also realize we cannot win them all. In the end, we don't get paid until we perform, and we've always refunded monies for ports we cannot complete. Of course, we don't even get paid until a number ports into our system. So, we work for free on the front end, and will refund money on the back end if we truly cannot get it done.

Unfortunately, what tends to happen, is threats of FCC complaints are thrown around, and mud slinging on review sites begin. We understand it's part of the business, because there's an automatic assumption that online businesses are out to get you, but we find it disappointing and below our shared humanity.

Please contact support with your real name so we can continue addressing this matter, unless it really is "you", then please allow 2-3 days for your $21 refund to post to your credit card account, and we'll keep working for free until we can get this done for you.

Thumbnail of user lesliep433
Tennessee
1 review
0 helpful votes
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April 19th, 2022

When my father passed away, my elderly mother had to move. She was unable to keep the landline number they had shared for over 50 years. That number was used by all of her friends, doctors and billing. To lose that number at such a crucial juncture would have created a lot of headache and heartache. Fortunately, I found Number Barn and successfully saved the original landline number to forward all calls to her new landline. She has no idea how this works but she and I are very grateful for the save. There have been a few small issues but they have been quickly resolved by Tech Support. I highly recommend.

Products used:
Purchase and store a phone number, call forwarding.

Service
Value
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Leslie. Thank you for your recommendation. We're so glad that NumberBarn could help save Granny's landline number!

Thumbnail of user teem24
California
1 review
7 helpful votes
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May 9th, 2019

I started the port out last Tuesday. It is now over a week and the number is still parked at NumberBarn! Still waiting...

Update: Brian reached out to me after I posted the above review and I received an email letting me know the porting out process was underway. He told me it will be complete on May 15th! Hoping for the best!

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Tee,

We understand the anticipation of porting a number to a new provider. Numbers with NumberBarn are landline numbers. This means that when porting away, it can take up to 3 to 10 business days. Weekends and holidays are not included in business days. I'll send a private message your way to work on your specific port request.

Thumbnail of user brookemmorgan24
Alabama
1 review
0 helpful votes
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May 5th, 2023

Great customer service if you experience any issues porting out a number. They were with me every step of the way with the carrier I was using that was experiencing major issues. Justin did a great job and was exceptional with communication.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Brooke, we're so glad we could help you port your number. Thank you for the wonderful review!

Thumbnail of user vardito
California
1 review
11 helpful votes
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April 23rd, 2018

I was searching online for the best vanity telephone number for our company. I came across numberbarn.com. They had the number that I wanted so I put it in the shopping cart. Once I started going through the fine print for the purchase I realized that this is not a company that we wanted to work with. Even though I removed it from their cart, it is still showing as reserved. So they basically locked me out of using the number that I wanted. I have verified with other providers, and they confirm that it's numberbarn that has it on reserve. I have emailed them on a number of occasions as I can't seem to get one of their representatives on the phone. It is SO frustrating to know that they hi-jacked my number, just like that. Watch out! Do not enter the number that you are interested in on the numberbarn website.

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Vardit, thanks again for reaching out here sharing your experience. Yes, when someone searches a number on our website, adds the number to their shopping cart and does not checkout, we do place this number on a reservations table to set it aside for 24 - 48 hours in the event you decide to come back and purchase the number. It is similar to how services like Ticketmaster hold your tickets for a period of time to ensure that they are reserved for you. We are real people that care (not phone number hi jackers) and are here via email. We will respond back to you within 1 hour or less. We also have live chat as well. NumberBarn does not offer phone support so we can pass the savings on to our customers. I do see your email to our team and that we replied to you. I hope that helps!

Thumbnail of user yuriym9
California
1 review
1 helpful vote
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September 27th, 2018

So these guys claim they take up to 5 days to port. Not the case. We have Benn getting extension request at my new carrier from them almost everyday. Each time they request 3-4 days to port. Complete wait of of time. Don't port from here.

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hello Yuriy! Thank you for your comments. Numbers with NumberBarn are classified by the FCC as landline/wireline numbers. In the majority of cases, porting takes anywhere from 3 to 7 business days, up to 10 business days, to port to and from our system. When porting away, it is always recommended to have the gaining carrier select at least 5 business days out. This is what we communicate on our website and this is what we have communicated with you via our support emails. We know it can be frustrating when this happens, but so long as the gaining provider selects a date at least 5 business days out, the port is approved and the new provider does not resubmit the request. Each new resubmission can restart the porting time frame, which isn't fun. We look forward to continuing our work with you and to a successful port out to your new provider!

Thumbnail of user tonib422
California
1 review
0 helpful votes
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October 3rd, 2022

I recently bought 2 lines. Those lines were from landline and when I was transferring to cellular carrier it took some time (2-3) days. But it was expected so everything proceed smoothly and I'm happy that I used their service.

Products used:
2 phone lines

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Toni, we're so glad to hear that we set accurate expectations for the porting timeline to your cellular provider. Thank you for this review!

Thumbnail of user joelc697
Washington
1 review
1 helpful vote
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October 16th, 2023

There is no phone number for service only email. My 800 number has been down since 10/13. I rely on that number for my sales. I left a message on email on 10/14 and numerous email on 10/16 to no avail.

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Joel, I'm glad that we were able to connect and improve your call forwarding service on your 800 numbers. We know how important your business calls are. Please let us know if you ever run into issues with this in the future.

Thumbnail of user maxh205
Colorado
1 review
3 helpful votes
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July 19th, 2021

Technical issues from the beginning made it impossible to port a number from them to a new phone. The email support exists, but they are not able to troubleshoot. Rather, they just provide the same information that is already on the website repeatedly. It might seem like a good deal to get a $10 number, but it might cost you hundreds of dollars in time lost trying to get it to work.

Service
Value
Returns
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Max, thank you for taking the time to provide feedback about our service. Yes, it's true that we don't currently offer phone support but it's definitely our goal to provide excellent email support. It sounds like we haven't delivered in this case. If there's anything still outstanding that you need assistance with, please reach back out to our support team and put "Attention: Jeremy" in the subject line and we'll be sure this is addressed right away.

Thumbnail of user elizabethv777
Illinois
1 review
0 helpful votes
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November 11th, 2021
Verified purchase

I purchased a phone number for my new business, activated it, tested it, was ready to go "live" with it, and realized it wasn't HIPAA compliant. Customer service was very helpful and responded to my concerns over a weekend. I was able to return the phone number and was fully refunded for my purchase. There was additional follow-up by other NumberGarage team members to ensure my problem was solved. Their customer service and attention to the matter was exceptional, especially since it was outside of normal business hours. Extremely satisfied with NumberGarage, all the way around.

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hi Elizabeth, we're celebrating your review over here. Thanks for taking the time to give our customer support team a shout out!

Thumbnail of user susanb5455
Georgia
1 review
0 helpful votes
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May 24th, 2023

My daughter went abroad for a year and didn't want to lose her number. For just $2 a month, we ported it to Number Barn. Very easy. She got her voicemails emailed to her in the interim. She's home now and we ported back to our wireless carrier. So easy! We saved a ton over having to keep the number active with our wireless carrier. Number Barn information is excellent. I almost regret not needing the service anymore since she is home. Highly recommend!

Value
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Hey Susan, selfishly we sure hope you'll have a need for our service in the future but we're so glad that it ended up being the perfect solution while your daughter was travelling. Thank you for this wonderful shout-out!

Thumbnail of user ernestineg21
California
1 review
0 helpful votes
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June 17th, 2022

Porting my number over from AT&T to NumberBarn was effortless. It only took a few days for the transfer to be completed. I immediately had access to Call Forwarding, SMS and Voicemail, using my same number. NumberBarn gave detailed instructions for setting up my account, and was quick to respond and offer support for my questions. I could kick myself for not making the move to NumberBarn sooner.

Tip for consumers:
It takes a few days for the porting process to complete. Do not terminate your old service before you are notified the porting has been successfully completed. Hopefully your experience will be as smooth as mine, but if not, the support team is there to help. I had questions on setting up my SMS and found them to be very responsive to my needs.

Products used:
Number Porting, Call Forward, SMS, Voicemail

Service
Value
Quality
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Thank you for sharing your experience, Ernestine! We're so glad you had a great porting experience. Also, what great advice for other readers. It's definitely essential to keep a number active throughout the porting process.

Thumbnail of user kims223
Canada
4 reviews
12 helpful votes
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July 17th, 2017

I initially parked my number, waiting for activation when the business begins.
It was really simple to do, and pay (Via PayPal).
I had a problem uploading my message, and after I sent a question, answers were immediate, and easy to do.
As well, live help is available, that helped me out, when I uploaded the wrong version of my message (Duhhhh...)
I think its a excellent, well thought out service.

Thumbnail of user gregp155
New York
1 review
2 helpful votes
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June 18th, 2018

Really FLOORED with their service. Excellent communication during the week. Huge selection of great numbers at wonderful prices. Straight forward process. Seriously the Wal-Mart of phone numbers. Number Barn is going to be HUGE. Experience with 2 different numbers here, excellent both times. Thank You Number Barn, the way it SHOULD be!

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Greg, we appreciate your stellar review. Thank you! We like to keep things straight forward and give you many options for your number needs. We're happy you found us and can't wait to have you back at the barn again.

Thumbnail of user davidl524
New York
2 reviews
11 helpful votes
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February 7th, 2018

I used NumberBarn to purchase #s in my area code that otherwise weren't available from my VOIP provider. Buying the numbers was super simple as was porting them out. The interface is super simple and straightforward and pricing for purchasing and parking was very reasonable.

I appreciate that after the numbers were ported out I received an email that the transfer was complete and that I would no longer be charged for parking.

Company was great for my needs.

Thumbnail of user brianm122
Brian M. – NumberBarn Rep

David, we're super happy that you found the numbers you needed and had a simple and straightforward experience with us. Thanks for sharing your kind words!

Thumbnail of user ps109
Hawaii
2 reviews
15 helpful votes
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November 19th, 2015

I wanted to port my cell phone number to them, but I couldnt. The fault lied with verizon not with NumberBarn.

Every time I contacted them they responded within the hour, I was extremely impressed with the professionalism and response time.

I also cancelled the port with no problem.

Event though I didnt end up using their service I would recommend them.

Thumbnail of user fadiah3
Michigan
1 review
0 helpful votes
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December 8th, 2021

I was looking for a number to give my daughter because with the Xfinity in order to receive the current promotion you had to transfer over a number. So i bought a number for $10 plus the $2 monthly porting fee it was activated and ready to port out in 3 hours. I went to Xfinity mobile picked out my daughter phone showed them the porting information and the number was literally transferred out in 1 day, even though i was told by the Sale rep with Xfinity and reading the faq on number barns that it can take up to 3 to 10 business days do to it being a landline number. But i am sooo please and my daughter will be receiving her first cellphone this christmas.

Tip for consumers:
read the faq

Products used:
number porting

Service
Value
Thumbnail of user brianm122
Brian M. – NumberBarn Rep

Wow! It sounds like NumberBarn was the perfect solution for you. We sincerely hope your daughter LOVES her new phone and number. Wishing you all the best and thank you for sharing your experience!

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Thumbnail of user brianm122
Brian M.

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