• NYBox

NYBox

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Overview

NYBox has a rating of 4.4 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NYBox most frequently mention customer service. NYBox ranks 11th among Mail Forwarding sites.

  • Service
    15
  • Value
    15
  • Shipping
    15
  • Returns
    12
  • Quality
    13
5
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How would you rate NYBox?
Top Positive Review

“I absolutely love that service!”

Sandra K.
12/6/15

Tired of searching around for a US address? I found NYBOX two years ago and have never looked for another similar company. Just give them a try you won't go wrong. With the new shipping rates I'll be ordering more.

Top Critical Review

“Money landering”

yosra m.
12/12/16

Beware scammers. They are dangerous I am one of those several unlucky members of them who got robbed by them. They opened my package without my permission & stole my very expensive laptop.And when me & some other people tried to complain on their Facebook page here:- http://www.facebook.com/nybox, they deleted all the complaint posts & banned the members from posting on their Facebook page.

Reviews (82)

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customer service (15)
Thumbnail of user jennyp36
TW
1 review
4 helpful votes
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June 15th, 2016

They do not list all the hazmat items on their website.
Bad attitude by 3 customer service staff,
1 reasonable person finally got my issue resolved after a week of waiting for their email response.
They told me they didn't reply my email because they didn't know how to respond - that's their job?!
Plus they should have at least send an email saying sorry to keep you waiting we are taking care of your issue. Whatever but not silence for a week?!
They asked for understanding, but it's not the customers job to be understanding when the service is bad.
Will not use this company anymore, as I still sense there are some serious department & staff issues there. I don't know if the customer service people (except for 1) all get paid bad to have such shirty attitude.
I'm only giving this 3 starts because my issue got resolved in the end, otherwise this would get 1 star.

Thumbnail of user os21
Israel
3 reviews
3 helpful votes
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July 28th, 2021

They work with bad companies like Aramex which is cheaper but you get what you pay for. Aramex have not scanned my package for 5 days now but told Nybox that it will be shipped in the next flight which date is unknown. Aramex have not answered my mail as they do with others so i ask nybox to ask them when is supposed to be or return it so i can choose another more normal company. They refused since aramex told them its in transit even though its not even in the carrier system according to the track number. You cannot do minimum of asking your carrier when is the flight? Its real shame

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Value
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Thumbnail of user omara47
Argentina
1 review
6 helpful votes
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January 16th, 2017

I have the same service provided in the UK and also in Miami. NY box is very fast to ship out goods, but their customer service on line is not very friendly. Also the answers from the support mail take more than two days.

Thumbnail of user peterk76
Mexico
1 review
8 helpful votes
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November 30th, 2015

NYBox has been excellent, delivering packages to Hungary without any issues. The Customer Service has been the best, they will go out of their way to help you with any potential issues. If there was a 6-star rating, I would give them 6 STARS!

Highly recommend them to anyone!

Thumbnail of user kc153
Turkey
1 review
1 helpful vote
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February 6th, 2017

The best, most profesional and reliable shipping service I ever had, this being said. I am feeling, that this very trustworthy service, is the only one I would use for my Shipping needs from the US while I am overseas... And trust me, by personal experience, they are always there for you! Keep up the good job guys!

Thumbnail of user hassana22
New York
1 review
10 helpful votes
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November 18th, 2015

They take pictures of your packages when they come in and tell you the weight. You can choose different shipping like EMS, UPS, Fedex, etc. They let you pack items together and ship with less weight. Usually ship same day if you choose during business hours.

If you have trouble with customs you can email them and they help you.

Thumbnail of user thureiyyar
New York
1 review
6 helpful votes
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October 2nd, 2016

NY Box is an excellent shipping service to Qatar. The prices are reasonable and service is timely. I received all my packages without delay. I would highly recommend them for international shipping to Qatar. The customer service was helpful.

Thumbnail of user alexg125
New York
1 review
8 helpful votes
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September 13th, 2016

I have truly found an amazing shipping company! They can make shipping stress free! They always have a solution for any task no matter how small or large it is. I have used this company for about 5 years and I have always been more than satisfied with them. I have used it to ship many of my needs to Ukraine and this company has always delivered! In addition, Any issues we have encountered have always been resolved professionally and quicker than I can say "abracadabra"! I recommend NYbox to anyone in need of shipping items to anywhere in the world for a fair price!
-Alex G

Thumbnail of user nadias14
Saudi Arabia
1 review
7 helpful votes
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December 15th, 2015
Verified purchase

I really like your way of packing, you pack my things like if I am the who do it
In the way of care and using space.
I like the response I got whenever I had a return items.
You do deal with every issue in a timely manner.
You had a many choices in the shipping company and a tax free address which I like the most.
Recently you gave me a very good price because I was a loyal customer:)
You do care:)
Thank you in th

Thumbnail of user pokrajacl
Greece
1 review
5 helpful votes
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January 30th, 2017

The NYbox is very usefull service. The connection it makes gives us the plenty of possibilities. Very good and very quick service, with good prices. Thank you!
Special thanks to Henry and Diana, but also all the other guys from support team which are always there to answer all the questions and give the best solution anytime, with so much patience and very polite. Again, highly recomanded service!

Thumbnail of user gerryl15
New York
1 review
7 helpful votes
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September 10th, 2016

I needed some items shipped to Singapore and Brisbane, Australia ASAP and in good condition. NYBOX came through for me and my customers were very happy. I highly recommend them for no hassle on time delivery.

Thumbnail of user rafaelb40
Brazil
1 review
3 helpful votes
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November 30th, 2016

I've used other services like NYBOX and I can assure you that is no one better than NYBOX. When you need any kind of support they will be right there for you. If the support assistant were Diana, you will be in great hands. She is very patient and everything you need she will help you with it. Of course I will do business again with NYBOX.

Thumbnail of user waleeda14
Yemen
1 review
5 helpful votes
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December 21st, 2016

This is one of the most professional forward mail website i am enjoying shipping with there services and the support team respond quickly.

Thanks for your Live Support ( Diana)

Thumbnail of user mikec183
New York
1 review
12 helpful votes
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November 4th, 2015
Verified purchase

I just tried NYBOX service for the first time and am very pleased at how fast I received my items perfectly packed as I requested in their Additional Requests section, when requesting shipping. GREAT JOB NYBOX and Thanks

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Value
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Thumbnail of user keithc42
Virginia
1 review
7 helpful votes
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November 30th, 2015

When I lived in Europe 30 years ago my expatriate friends and I were always challenged with getting our familiar USA brands easily without all the import hassles. NYBOX now solves this. Shoppers can get the items they want on impulse without concern for wild freight minimums and costs. I recommend NYBOX to all my friends overseas (and it saves me from having to schlep souvenirs in my luggage) when I go over there.

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Value
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Thumbnail of user usmanq1
Pakistan
1 review
8 helpful votes
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January 26th, 2017

Having used NYBox for a couple of months now, utilising their consolidation / international shipping service frequently during this period, I have found them to be super efficient, highly responsive to enquiries and best of all, very very reasonable in their shipping rates across the board, from DHL and TNT to USPS!

I would definitely recommend them to anyone looking for a super fast package forwarding service from the States to anywhere around the world.

Thumbnail of user robertom28
Switzerland
1 review
9 helpful votes
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December 1st, 2015

Living in Italy I only use nybox.com and am more than pleased with all aspects of their first class services. I tell all of my friends and associates about them. They are molto bene!

Service
Value
Shipping
Returns
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Thumbnail of user adnanh14
Jordan
1 review
2 helpful votes
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May 30th, 2020

I am using NYBOX since 2009 and still using their service till this moment May 2020. In short, the company is good but not as professional as MYUS.com. They have lower prices for small weight items for different carriers but when the item is heavy better to use MYUS.com - they are cheaper for heavyweights.
The management lacks a professional response or action. If the problem gets serious, they ignore you or simply don't satisfy you. One of the good features they have is to trash the original invoice and you revalue your items so you can avoid high customs in your country.
A serious issue I faced with them: They lost $500 value of items in one package and they refunded me only $150! Their excuses were not acceptable at all. Imagine I am a customer since 2009 and they did not solve my lost item issue! I wonder about their customer loyalty policy.

PROS:
- Low shipping prices for light items.
- The original invoice can be revalued.
- Easy web site to use
- TAX-free service
- Monthly subscription fees are not high. ($15 per month)

CONS
- Management not professional to deal with(you will discover this when you face problems with them)
- Customer service is slow in action. No online chat service
- Dimension weight existed. MYUS.com doesn't use DIM which is one of the excellent feature you have to consider.
- Slow in the process of preparing and repacking your item - it drove me crazy many times.

Thumbnail of user massouda
New York
1 review
7 helpful votes
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September 17th, 2016

I tried many forwarders before NYbox, but no one else will combine packages and make them smaller for standard members. This brings my cargo price down to half!

The rates page is easy to read, they have cargo calculator, and they don't have any extra hidden taxes and stuff. They only charge what you see on that page. They have the best cargo rates for my country United Arab Emirates.

They are fast. If I get a package in the morning, I can send it with cargo in the evening. Most of the time, my packages are in and out of their warehouse in 24 hours.

They have Delaware address with no sales tax. If you use this address, it takes some extra days to receive the package, but you do not pay for sales tax with this address. You can use the New York address for fast cargo but sometimes you pay ~9% tax.

Now they also have carrier selection so you can choose what cargo company you want to use. If you choose USPS, you will receive with government post office.

Finally, they help very much with customs. My country has very strict customs, they do not let anything in if the declaration is not correct. NYbox are experts in customs declaration, they write good descriptions and there is less chance of cargo getting stuck in customs.

Thumbnail of user henryc82
New York
1 review
7 helpful votes
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October 4th, 2016

NYBOX is Great shipping company because they take better care of packages that require careful packaging. They protect the packages inside and out to make sure my packages make it safely. They do Repacks, Great customer service. Saved lots of money using their services. I've seen more mistakes on UPS, and Amazon, and I Like Amazon but they can be a bit expensive. I trust NYBOX with my packages and UPS to deliver an NYBOX worked on Package.

Thumbnail of user cliffv2
New York
1 review
6 helpful votes
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October 6th, 2016

Using Nybox was the best thing i ever did. The staff is kind andvery helpful. I constantly recommend them to all my friends and will continue to use this company going forward

Thumbnail of user zekoa
New Jersey
1 review
7 helpful votes
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November 30th, 2015

I have used this services from two countries, Albania as well as Macedonia and each and ever time NYBox delivers. No issues on time service. Highly recommend.

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Shipping
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Thumbnail of user robertr225
New York
1 review
7 helpful votes
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September 22nd, 2016

Great service, packing and shipping-- they pay careful attention to detail and are prompt with tracking information. Highly recommend for international shipping!

Service
Value
Shipping
Thumbnail of user jennyc74
New York
1 review
7 helpful votes
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September 27th, 2016

Nybox worker are great at following instructions when you request a repacked. Customer service are nice and always mange to get your problem solved. Great job NYBOX! - Jenny C.

Thumbnail of user banuv
New York
1 review
9 helpful votes
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September 12th, 2016

I worked with this company whenever I have a problem with my shipments they always staying in touch with me. Quick reply. Effective services. Appreciate their services.

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Value
Shipping
Returns
Quality

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From the business

We will provide you with a New York City address that you can use to receive mail, packages and purchased items. Then control your virtual mailbox contents online. You can have your contents sent to you whenever and wherever. Also great as an expatriate mail forwarding service!

PERSONAL SHOPPING ASSISTANT

You are not sure where to buy a product you want? You couldn't decide which one to choose? You couldn't find what you are looking for? Our professional shopping assistants will gladly help you with your requests free of charge. Our members take advantage of getting items for less from more reliable stores by the help of our professional shopping guidance.

"BUY FOR ME" SERVICE

"Buy For Me" service to purchase from US retailers. With this service, we use our company credit card, company check, or PayPal account to pay for your merchandise. We then charge your credit card or you send us a wire transfer, check/money order for the purchase. Many of the sellers on popular auction sites like eBay won't accept credit cards. By using "Buy For Me" service, NYBox purchases the items for you. A 10% fee will apply ($10.00 minimum) on your purchases. For particularly large purchases (over $2,000.00) contact us for special pricing.

ONLINE AUCTION SERVICES

In addition to shopping from the USA, you can also sell your products in the United States. It is difficult for many people outside the USA to sell on USA online auctions. Use our services and experience to get top dollar for your items. Just send them to our New York warehouse and we will sell them for you. A 10% fee will apply ($10.00 minimum) on your sales. For particularly large sales (over $2,000.00) contact us for special pricing.

Business History

Since 2008 NYbox has been connecting shoppers around the world to the U.S. retail market.

With the guaranteed best rates in the industry, our company provides hassle-free shipping to shoppers buying from thousands of online U.S. merchants and shipping abroad. We currently ship to over 187 countries and have a membership of 100,000+ and growing.

Among the other services offered to our members are a “Buy For Me” option where we handle all purchasing; free 30-day storage and easy pick-up at our NYC warehouse, for those members who prefer to pick up their packages when traveling to NYC.

From registration to shipment, we have done our best to provide the simplest way of getting your packages delivered to your doorstep as soon as possible.

Company Representative

Thumbnail of user michaelz18
Michael Z.

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