Nykaa

If there is a possibility of giving negative star I would do that right away. I have never seen an e-commerce website which is so rubbish, inept, deceiving. I ordered 2 swim suits for my kid size 7-8 and 5-6 which costed me 4000 rps and they sent a smaller sized clothes when we wanted to return they are saying these products are not eligible for return. I clearly took pictures and showed them there is no size mentioned on clothes now the customer service disconnects the call. I am not sure how this website is gaining so much prominence in this country. But please don't use it going forward.

I was suppose to receive my order on 4 th of dec and today being 6th I tried contacting the help centre. Unfortunately they only have chat support and the agent don't even feel the need to respond. I contacted few hours back too but they are not even able to provide the contact details of the courier center where the order has reached. I don't even feel like giving 1 star rating. And finally when the agen responded she just sent a msg and closed the conversation as if customer have nothing to say

We keep writing to them about attempted frauds on their site but no action is taken. They keep sending back automated messages which are useless and without any meaning. Dont save your payment methods on their site as they do not let you remove them. The website keeps saying error when you try to delete your saved cards.

I am not much sure about nykaa products but one thing happened to me that I ordered from nykaa... money got deducted instantly from account but order was not placed... there is no such platform on which this issue could be solved... when I called customer care number they told me to wait but no one at all bothered to look into the matter... and now it's 2 week but nobody can take care of this issue.

They are next level of incompetent service staff.I paid 4000 rupees for an order which I never received even after 3 weeks of waiting for the order. There was a small change required in phone number because of which they punished me in the entirety.They hardly bother if you are not going to shop back with them.

When asked for refund they are just refunding back half the amount? Really? Why? Now do I need torture of another 3 weeks of back and forth emails to get my money back!

Please do not shop with them, they are hell unreliable!

Their delivery is a joke. I had through horror of an experience to have my order delivered. They lie shamelessly that your product would be delivered at the earliest possible while you continue to receive false messages by delivery service that you were unavailable and hence the product was undelivered.

Very pathetic service. Refund process is very slow over a month or more. Not humble for its customer concerns. Lots of efforts and time wasting by taking order related concerns if it is purchasing or return. Refund can't get without customer's complaint. Never spend money in Nykaa wallet or gift card. Very poor service and not reliable. Technical issues in the app, lots of bugs and system issues. Because of this customers have to suffer and because of their issues they don't consider customer's concern. Very poor and disappointing service for me. Someone can get surely Pissed by calling to its customer care if Have any concern. Frequent changes in offers and discounts. So, have to wait for long time. Not satisfied with the app. Surely, I m gonna to use another app and avoid purchasing from Nykaa. Also never recommend to anyone.

I am being trying to place an order since, last 4 days now but the order is not getting created and i got the option to pay it from nykaa wallet and i had added money in that now i am making calls there is no solutions, everytime they are asking me to dial some other number, even sent an email but there is no response from that as well. I feel my money 3000/- gone in nykaa wallet. Feeling so frustrated and irritated.

People in customer support fit for nothing. Selling the product is not enough, even need to give right back end support to the customer.
What kind of service you guys provide, very pathetic. Tried calling but there was no response at all. I will raise a complaint against this.

My wife ordered few products from Nykaa but they turned out to be fake as compared to same products she purchased from showroom plus the seal was broken for one of the product and it has dried up. Tried calling customer care and wrote emails but no response. Looking at all this I have posted this review. I suggest better pay little more but purchase from showrooms as you will apply them on your skin and hair( body parts) so why take risk as these duplicate products might do some reaction on your skin or hair.

I had ordered for a few products from nykaa, not only was it prepaid, my delivery has gone to someone else and nykaa's service is the worst. They are not doing anything about it. Never order from here

I ordered some product from this aap, i paid by Google pay... they deducted the amount & showing in their aap no order place, after that i called them, mailed them then they said it will be refunded with in 3 to 4 days... still didn't get... worst experience ever. Such a unprofessional behavior.

I ordered my product on 25 July 2022, still they don't have shipped it, when i call there customer care they just say to wait for 24-48 hours! This is the worst company i have ever seen! These kind of companies should be banned!

I have been ordering makeup from Nykaa, its a great saver of money.
Good quality of product!
Delivery was on time!
Its more convenient if you don't want to go to the mall to shop as it has so many brands available online.

I had the worst experience ever with this company. They delivered near to expiry date products. I think the experts are naive about the harm expired products can do to skin. They just hide their hideous faces and may be fake products behind stupid free complementary miniatures which are practically of no use. They reverse picked up those products and it's been 2 months I haven't got my refund back. Even the higher management sugar coat things and delay the process of refund... pathetic customer care service..

I wish I had read these reviews before ordering my products at NykaaFashion. I had ordered for 6 clutches and received only 2. The box said it contained 6 items and there were only 2 items inside. Immediately called their customer service, raised tickets in website, emailed them. They take 48-72 hours to respond to your ticket and its definitely worthless. They never resolve your issue. I didn't receive the missing products. All that happened was I lost my money and my peace of mind dealing with their horrible customer service. If there is a way to give negative star rating wd definitely do that. Stay away from their website. Its not worth your time.

They don't have any responsibility of how to talk to customer, managers do not respond to any calls. Its been a month since i placed an order and i haven't gotten any sort of response. They told me I'll either get a refund or get the product within a couple of days again no respond what soe ver

I had brought a babyliss hair curler. The product l received was not in working condition. Looked like a used product. When I contacted their customer care, l got a reply to contact the manufacturer directly. A number was given. But no one lifted the phone. When l went back to them, they claim that they only sell and don't hold any responsibility for manufacturing defects. What an irresponsible way of handling customer complaints! Least recommended.

Absolute deceit.
Bought two products, namyaa serum and Body code cream which was unnecessarily over priced. It was ₹700 and ₹550 respectively for just 100 gm.
But I saw too many good reviews but after using had too much skin infection.
Then while I added a review in nykaa, they said only if the review is approved it will be published. Now it's clear why all the review is 5 star, if its below they don't even publish that. Nykaa as well the products of Namyaa and Body code absolutely fraud and cheating the customers.

Customer care executives won't be of any help to you so beware of making a purchase. I have received an unsealed skincare product as well which I'm still unable to return. When you'll ask them to provide a replacement/refund, they'll just ask you to take 200 rupees as a coupon. This is a classic PR strategy. Since the coupon code will be applicable to your Nykaa account, you'll have to shop from there again which will only profit them. If you receive another bad product, this cycle will continue.

So, I suggest you think and read the reviews before you spend your hard earned money on such a website.

All buyers, if you are ordering any discounted products after receiving plz cross check expiry and make sure its not very close. I learnt that whenever Nykaa gives offer or discount they take out all products which has closest expiry. When you return the product their customer service is pathetic. For me its been 20 days and product is not picked up. Be careful and think twice to order the products. My product pick up is till pending and daily i have waste 30 mins to speak and fight with customer service. Plz dont order any cosmetics. It will give you big headache if you return the product.

After purchasing a high priced hair straightener product. They sent an old, dusty one, once i asked for a refund, they refuse to take responsibility. Just dont support these sort of fraud websites. Just buy it from amazon or something for peace of mind.

This is my first order of purchase!
Its really awesome purchase to all type of products
Product delivery is too fast before delivery before excepting date and super, safe package.
Thank your kind service and it's really worth website for shopping.