Nykaa

Don't make pre paid orders. Horrible experience. Prepaid order no. 49*******878of Rs1050 One shipment showed delayed delivery. No sms or call received about delivery on 5th August
But shows order delivered. Taking advantage of society regulation in corona crisis. Packets just dumped at gate.
When contacted delivery boy just does an emotional appeal that he will lose job or will have to pay from his pocket if a complaint is done.
Nevertheless no response from Nykaa customer care also. System generated response for mail sent.
The point is Customer is the sufferer for the callous behaviour of 'Delhivery' agent and apathy of Nykaa.
So people beware of these frauds

Received damaged product from Nykaa.
Raised complaint, wrote an email to their grievance offer - but no reply.
Called on the customer service number ample amount of times but they just disconnect the phone without providing any resolution.
Never ordering the products ever again from them.
Charu
*******@gmail.com

Actually it was my first purchase from Nykaa. I have ordered on May 5th Makeup revolution luxury powder banana, nail polish & mini lipstick 1 of each from Nykaa. Order No. NYK-**************. But i received only 3 mini lipsticks.
Regarding this I chat with nykaa team members everyday but their is no proper communication.
Finally today one guy started telling that they can't take it back because I've used those lipsticks. Actually they are making delay to answer. So only i started using it.

Anyway I've requested him that i don't mind paying you extra for those lipsticks but requested him to deliver what ever I've ordered. He's says that he couldn't help out.

They don't want to return my balance amount... Very disappointed. Why should I pay for 3 mini lipsticks Rs. 967? Worst service...

I recently placed an order for two items from Nykaa, and I must say that I am extremely disappointed with their delivery service. After waiting for a long period I decided to reach out to their customer care for assistance. After two days I received an email stating that they were unable to deliver the items.This level of inefficiency is unacceptable. As a customer, I expect a certain level of professionalism and reliability from an online retailer, especially one as popular as Nykaa. The fact that they couldn't fulfill a simple delivery order is beyond comprehension.

I had ordered sanitizer for my grandmother on 18May 2020, it's a prepaid order. Till now I've not received the product. Moreover no delivery attempt was made, n OFD lock is applied on my order. Worst service ever.

They have sent us wrong product of low cost.even after raising complaint and giving proof they ignore our complaint.

Disgusting experience with. First of all my product didn't get deliver to me even after regular follow up with the nyka support via Mail and via telephonic conversation on customer care. Then suddenly after 10-15 days the status of my order is showing RETURNED. Most disappointing experience.

I had a chat with agent named Taniya for my delayed delivery, she was so lazy in replying, like I had to wait more than 5 mins for one line reply and she was just copying and pasting the script, no human touch, no apology, nothing rather when I asked a question she left the chat and another agent was connected asking me the same question again. It's not the first time, it's always, I pray that I don't have to contact their help centre, even though we can get almost every products in Nyka, they need to pay attention to their customer support because this is so crucial, please hire those who needs the job. Such attitude is not meant for customer support.

To return a non returnable priduct reason i was given was its a non returnable product. Product photos are asked a part of returning it. And while doing that i was told the product is opened hence cant be returned. Pathetic would want to give half a star

Horrible experience with the company and its delivery partner. The order was delayed multiple times with no clear reason ("certain issues"). The courier (Delhivery) posted ridiculous comments like "Open delivery requested" after each delay. My refund and callback requests were completely ignored. The customer care phone doesn't work, only email. Would never want to deal with this company again.

Actually I have bought one product which same brand. Nykaa is buying in 3756rs after discount but other site is buying in 1800rs same quality! They disable return open for this product, so I would like preferred others site. This is totally doing Ford... worst company. Dont buy any form nykaa. Personal experience!

I have order set of 3 product from which 2 product I received of proper size along with size tag and on the 3 product size tag is not mention only because that product is not of that size only, when I contact to support team 1 day then didn't reply only and on same day I have sent email also were some time reply comes our concern team will get to back, after continuously been behind them then today some ganesh from there support team on chat reply that due hygiene reason we can't replace the product. In cloths product were the hell hygiene comes god know. This is my first worst experience with NYKAA hence no shopping from online. Nice way of fool people

I ordered around 4 items
1) lakme eyeliner - it looks old and used abd almost empty
2) garnier hair color - the developer in the pack was definitely empty
3) bra- it was ok but still not in good condition threads coming out.
4) lakme moisturiser - it was fine no complaint

Highly irresponsible site & clumsy customer support. I placed my order worth Rs. 2000 (prepaid) on 10th of November, it was due on 13th of November, it reached the destination but it has not been delivered till date (today is 25th!). Since I needed it by tomorrow, I requested refund, but the approval is still pending. Now, my money is stuck & I don't even have my products. Pathetic customer support. No value of customer's time. Please beware and do not order anything from this app. It'll leave you feeling helpless and will do nothing about it.

I have placed an prepaid order on 9th July 2020 which I haven't received yet. Order status showed order delivered on 25th June(even before i placed my order) At starting i thought it was system error and they will correct it... it has been more than 15 days but Nykaa... they have not taken any effort to even look into this matter. I have done multiple mails taken regular followup but nooo their customer care team is useless. I am attaching the pictures which shows it is system error.

Ticket No: *******716

After selling product they are totally become a route not service provider what we order and what they send us this is totally wrong and after I complaining they are not answering me too in a proper way and give excuses so and so return policy is not and return policy is available in the product coupon so this is a fraud website please before purchasing you read my review

I ordered for some products and haven't received it till date. The courier service lied that I was not available at my residence. I wished I ordered from Flipkart instead. Lousy customer service. No coordination between Nykaa and their courier service.

I had ordered a return. The pick up guy rejected the return because heels did not ha ve a price tag. I dont kno which heels have a price tag. Then it has been so many days i have been contacting them to do the return. Everyday they ask for 24 hours. It is harassment

I had a bad experience with Naykaa. The delivery boy kept the products with him and I got a message that the products are delivered. The next day I received my parcel and when I checked the products were different. Later I had raised a ticket to naykaa. It's been 4 days now still I have not received any response from them and they are not even receiving my call or reverting on my mail. Such a pathetic service they have. Never ever shop with this online brand.

Hello all,

I have ordered 4 lipsticks and out of the 4 i recieved 1 wrong product and looks like the products were used and all dry. When I placed return they them self commenting " the product is good and we cannot approve return".
These people deliver ok products when they start the business and after getting popularity they start sucking customers money. I would request do not use such PATHETIC apps for your personal care atlest. Specially nykaa.

I placed order on 5/8/18 and its prepaid. Today is 22/8 and still I have not get my order. I tried so many time to call nykaa Customer care but they don't pick up call. L m scared I will get my order or not

I recived 4 lakme products and can you believe products and they were not company sealed... All were open... And Nykaa given the Lakme/Nykaa authenticity certificate in nykaa site... what a $#*!ing online app it is... $#*!ing and fooling people... please don't buy from here please..

Nykaa.com is nice online shopping portal for shopping of Cosmetics products. Here one will get 100% genuine products. I bought a himalaya product from here it was totally genuine which they shown on webpage. I have no side effect via this product. There is no need to fear for any product. This is my favourite website...