Nykaa

I have used it first time and the service was worst even i have return the product and they have mentioned it that i will get ny refund amount within 48 hr but seriously it been week time and I haven't received so I recommend kindly user take on own risk while using it

I will recommend all never book from nykaa their services are pathetic and entire process of delivery is unpredictable, infact the published TAT has lot of hidden days involve n their customer care are completely handicap to pass any request of customer to internal delivery team.

My order Id is- NKY**************. I have received my products on 16th November and after that I discovered that almost all the products were faulty.
(1) Mascara was dry.
(2) Shampoos bottle were not similar to the shampoo bottles that are sold in the salon
(3) The conditioner's packaging is faulty (for original packs, there is no seal of the conditioner below the lid, which exists in the pack which I received)

So I had raised a request for refund all these products on 17th November and had also attached the relevant photographs for reference.

But this is very disappointing that Nykaa Team did not respond till date.

The best thing in nykaa was their loyalty program and i was supposed to get my birthday present according to that in last month. But i didn't received anything. I contacted them for that. They told me they will provide 100 rs coupon for that like they are forcing me to buy something more from nykaa. And they turned customer benefit thing to their benefit side. I was supposed to get that present for my past order! Not for my upcoming order. So this response was completely unacceptable.! This isn't about any gift. This is their loyalty to customer under their own loyalty program.! I was regular customer at nykaa. I purchased for nearly ******* for last 3 months. Yes i received some delivery related issues like late delivery. But that was understandable in this current situation! But this one was completely unacceptable!

I had ordered neutrogena combo which included serum and hydro gel which costed me Rs. 840, however i only received serum and not the gel so i initiated return request for the same stating that there is a missing product. My return was on hold for few days stating that i had not put enough description. So after multiple follow ups mu return request got through but i only received Rs. 749 for which i again did follow ups and i was told that i had applied coupon code which is not refundable. So i did email and call follow ups with customer care and they kept repeating that coupon code value can not be refunded. But i told them i am at loss here, i did not receive whole product because of your mistake of not sending whole product and despite returning whole product nykaa isn't refunding whole amount.

Send an email to our customer support.8969.528.202 team at *******@nykaa.com to cancel your order along with your order ID details. Or call us on *******444. (Monday To Saturday, 8AM to 10PM and Sunday 8AM to 7PM

Nykaa is a fraud site. They took my 4000 rs and never credited it back. Worst producs they give they never give what u see online. Everything is just opposite. They stole my money and never returned it. U can see in the picture below that what I ordered and what I got. Ridiculous nykaa it's ridiculous

The product which I ordered was never received by us and we never shared any OTP as well for delivery. Even after that Nykaa updated in the system that the product is delivered to us. We reported the same issue to their customer care and every time they came back with the same stupid reason "investigation is not possible as the timeline has crossed 5 days from the date of delivery". And now I am left with neither the product nor the money as they are not even returning my money and not even trying to search for the lost items.

They have the worst customer care as every employee copy pasted the same stupid paragraph in response to your every email, like any bot response. Literally very annoying experience. This would be our last order from their stupid website. Fraudsters.

I order a nyx lingerie eye tint of 675 on 17 th Nov. I was super excited. Bt the product i gt was a used lipstick. There was a used lipstick inside the box. M so disappointed with nykaa. Cheap nykaa..

I have got my products today, trust me it was looking as if i have ordered from a local shop. The makeup product's palette was full of scratches and it was looking as if it was kept in their warehouse for a very long time it was looking old and i right away checked all the expiry dates but thank god i was saved. Seriously i am not happy that they dont even take care of the products quality. I don't know how they keep it. When you go out for a shopping you will buy the product or something which looks new to you, you will not pick that stuff which is looking old or shabby. I will never recommend Nykka to anyone one should go and buy the stuff from outside that will be better. I must say that the products were genuine and i got the delivery in 2 days that was really fast but not happy with the quality of packing.

Worst worst worst shopping experience and, worst and worst helpless bloody customer care people. Don't trust their brands because they are selling the cheapest products with highest price. They are Cheating people by not giving refund and telling we are responsible for the defect products. They don't even care after delivering products and not even try to resolve the issues. They just want the only money not customer satisfaction. Mainly mochi products, they are the worst cheating brand. Dont be cheated by them.

I placed the order on 2nd August, git two products which were not sealed so I requested for a replacement, they pickup the product on 9th August and I have not received the exchange product yet. The customer support service is pathetic in Nykaa, simply they bluff the customers saying they will arrange a call back which will never happen. It is really disgusting and frustrating waiting for almost 18 days now. I will not recommend Nykaa to anyone after this. Worst

I have purchased lipstick bur they were broken I have returned them but they have not refunded my money yet. They are providing me with ref no but my bank has not received any refund from that ref no. They are fake don't buy from them.

Nykaa is a great place for you if you are a college person.it got great products great offers and many more facilities for you.it offers you great discount on the products and you also get points after you shop with them

I have ordered sum Nai polish but all nail polish is crack and nail polish is spread in the box i have opened this box and suddenly i m shock see this product i can't believe it so bed experience with nykaa product very very bed

I bought a couple of tops during the covid period. I checked the entire website to make sure there was no clause of non- return ability in case of a size issue- nowhere dod it say that i cannot return.
When my products arrived, i realised i wanted to return one of the many products i bought due to a fit issue.
But i was told pointblank that it cannot be returned.
Been an avid online shopper even during covid times but none have refused return.
If there is an issue with returning products due to covid, it must be clearly mentioned on the home page of the website in addition to the returns policy section and at checkout.
But conveniently omitted to avoid drop in customer purchases for that reason.
And it was not even dealt with respect- very curt reply.

In my recent pink sale haul, there were missing items in my order. Following up from past 10 days. They are least bothered to acknowledge my emails. This is pathetic. My order id. NYK-**************

Nyka has good products listed.
And also their delivery is veryfast.
But when it comes to return / refund. It's a nightmare.
Nyka tries to fool us by selling old products. Expired products. When we ask them for return they say it's a printing mistake.
Guys never fall for them. I have faced my losses

Please avoid Nykaa like covid 19. They will make you run from pillar to post if you want to return the product. Their customer rep will be rude and argumentative... they will ask you to send pictures with price tags from all angles. And then will not respond.So if you do not like the product or some size goof up is there... they will just not approve the return. Mantra, Fabindia, Ajio are far more prompt and co operative. Avoid Nykaa

I used to think nyka was amazing, the easiest way to buy any branded cosmetic or electronics. But think about returning something and ull change ur review. I had received the wrong curling tong amd when i asked to return they took a week to respond, after multiple calls i was asked to wait 72 hrs. Like seriously? Then they told me to self ship the product for a fault of theirs because they don't ship returns themselves of products of other brands. The lady at tje customer care has no knowledge and cant speak. Only repeats one irrelevant sentence like a parrot. Will try to never buy any product again!

There is a return option given in nykaa huda beauty and it's a scam. They never give a return option. If you think in a cheap price you getting good product then be assure you are in a trap. Bcoz if you get wrong or damage product you money is going to mess bcoz nykaa dnt gv any return. And they provide wrong product and cheat customer money by not allowing the return option. Thus it's a cheat be careful.

Very worst delivery service. I ordered some products from nyka but i didn't get my prepaid product and delivery status showing delivered than i called customer care for complain but they didn't respond properly and the worst thing is that they were not ready to register my complain. Pathetic customer care service. Not recommended prepaid order.

I have been indulged with nykaa customer care for 3 months now. I was cheated with my product and there has been humiliation and embarrassment from nykaa. I have to wait for the customer care and they give me the time to call them as there system is not working. Then they send me the same recurring emails about my product being pickedup. Now i have been cheated with my money as there is no response and now customer care says our system not working. I thought they brand was something of an innovation but as the digital trend has started, you have become careless and unprofessional